scholarly journals MODEL SISTEM PENGOLAHAN DATA PENGADUAN KARYAWAN UNTUK MENGUKUR KEPUASAN PELAYANAN DALAM MENINGKATKAN KINERJA PERUSAHAAN

2020 ◽  
Vol 6 (1) ◽  
pp. 63-73
Author(s):  
Junaidi Junaidi ◽  
Siti Euis Iyana Nurlia ◽  
Fira Arbaimaniar Nurul

Companies that are engaged in industry, currently continue to experience growth, along with increasing demand, this is certainly followed by an increase in the number of employees to reach tens of thousands, so that the company can reach the specified production targets every day. Management of a company with this number of employees is not easy, this can be seen from the high number of employee complaints that have an impact on company performance. To maintain employee performance, companies are demanded to be able to deal with every employee complaint quickly and accurately. The above problems certainly require a system that is able to measure the satisfaction of company services to employees, so that the company's performance is maintained well, besides that the system that has been running in the form of complaints is considered ineffective and inefficient, because it results in high costs for paper form preparation, not to mention the difficulties in recapitulation of complaints, this is the cause of the slow realization of actions against employee complaints and frequent errors of action due to inaccurate reports. This problem can be overcome with a computerized system, so it is expected to be able to create a recapitulation quickly, so that actions can be taken appropriately. By using various data collection and analysis methods, the design method includes usecase, activity, sequences and class diagrams, to produce an integrated system so that it can measure employee satisfaction and improve company performance.

2020 ◽  
Vol 3 (2) ◽  
pp. 518-523
Author(s):  
Marlina Deliana

Organizational culture is one of the factors that differentiate the performance results of a company. Organizational culture is proposed to employees as the way a job is done. National and social culture of a country influences organizational culture, based on the Hofstede’s and Trompeneaar’s model, there are dimensions of community culture that influence and shape the values and norms of a founder, employees, and customers of a company. Performance is the result of an employee's ability coupled with effort and support. The ability of an influential person is influenced by talent and interest, while effort is influenced by motivation, incentives and work patterns. The importance of organizational culture on employee performance has two research views. Some researchers consider that organizational culture has no significant effect on performance, while some studies prove that organizational culture has a positive and significant effect on employee performance. Organizational culture that is found in many Indonesians organizational culture is a hierarchical culture, which focuses on control and stability associated with the bureaucratic system. So that this becomes one of the factors, where organizational culture is not a determining factor for improving performance.


2020 ◽  
Vol 9 (2) ◽  
pp. 203
Author(s):  
R.M. Nasrul Halim

The development of computerized technology requires many parties to compete in using a computerized system to improve the performance and effectiveness of a company or agency. Likewise with the Harmonis Bookstore (TB) which so far is still using the manual method in its sales system. This can affect performance and company profits. Overcoming this matter, TB Harmonis created a desktop-based computerized sales information system so that it can improve company performance to be fast, accurate and can do data processing on a large scale which can affect profit and can compete with other similar companies. The system development method in this study uses Framework for the Application of System Thinking (FAST) method. FAST is a combination of several systems development methods consisting of 7 phase of development. Modeling the system using UML consisting of use case diagrams, activity diagrams and class diagrams. The results of this study are book sales information systems which can improve the performance, effectiveness and efficiency of Harmonis TB Palembang.


2021 ◽  
Vol 1 (3) ◽  
pp. 169
Author(s):  
Adi Mardian ◽  
Thomas Budiman ◽  
Rachmawaty Haroen ◽  
Verdi Yasin

The challenges facing the organization oriented profit and non profit currently is more complex. PT. Salestrade Corp. Indonesia is a national private company which is engaged in the electrical distributor of various companies in several countries in the world. However, in terms of administration, there is still much that needs to be improve, including in the case of handwritten work reports, attendance has not been recorded properly, there is no control regarding work in the field and there is no system that monitors employee performance. The implementation of this system is not effective and efficient. Therefore, a company needs a computerized system and requires a database to facilitate data storage and access data if needed at any time in order to produce useful information for the company. For that we need an application that functions to monitor employee performance and organize administration and company reports using an Android-based application. With this application it is hopefully that it can help make it easier for companies and employees to make work and attendance reports and make it easier for management to monitor employee performance so that administratively it becomes tidier.


2019 ◽  
Vol 7 (2) ◽  
Author(s):  
Nuridin Nurudin ◽  
Yuli Anggraini S

<em>One of the main determinants that influence the success rate of a company is employee performance. Efforts to improve employee performance, including by pay attention to work satisfaction and competence. This research was aimed to determine the effect of work satisfaction and competence to employees performance of AirNav Indonesia company. The population in this research were employess of AirNav Indonesia company at financial department were amounted to 387 people. The sample in this study were amounted to 80 employees using Slovin formula with random sampling technique. The method of data technique which used in the research was using multiple linear regression analysis, coefficient of determination and hypothesis test. Before being analyzed the instrument test was carried out. The results of this research can be known that work satisfaction and competence have a positive and significant influence to employees performance of AirNav Indonesia company.</em>


2017 ◽  
Vol 5 (3) ◽  
Author(s):  
Drs. Rasmansyah, MM.

Leadership style and compensation are the factors that are very important in improving employee performance in a company. The purpose of this study is to determine whether the style of leadership and compensation simultaneously or partially can affect the performance of nurses at Anna Hospital. The method of analysis used in this study is multiple linear regression analysis using SPSS program. The results showed that both simultaneous and partial leadership style and compensation have a positive and significant effect on the performance of nurses. This shows that a good leader who is able to provide direction and motivation to subordinates to achieve the goals set by the company can affect performance improvement as well as the fair compensation provided by the company will increase the productivity of work on every employee to be able to works optimally.


2017 ◽  
Vol 2 (3) ◽  
pp. 341-346
Author(s):  
Vina Meliana

Providing compensation to employees is important for every company, including PT INTI to retain qualified employees today and in the future. PT INTI is a company whose primary based as telecommunication contractor located in Bandung. This study was conducted to determine the effect between direct financial compensation variables and indirect financial compensation toward employee performance. This research uses the descriptive method and data analysis with the path and regression analysis. The result of this research is a descriptive condition of direct and indirect financial compensation in PT INTI in the reality of 2008 is not good based on continuum line where the average percentage is 30,21% where employee expectation to incentive and celebration of the holiday is large. In addition, the simultaneous test shows that there is no linear relationship between direct compensation and indirect compensation for employee performance at PT INTI. Keywords: compensation, employee performance, financial compensation


2020 ◽  
pp. 097215092097035
Author(s):  
Sweta Mishra ◽  
Shikta Singh ◽  
Priyanka Tripathy

Banking sector is predominantly a customer-focused business that provides a gamut of financial services in aid of advanced technology, prompt communication system and conception of various banks to deal with multinational led environment. Some priority should be given to human resource development in order to emerge as strong and viable financial institution. So, the banking sector should emphasize on employees and how they can be satisfied, engaged and perform better. This study indicates to what extent employee satisfaction and employee performance are interlinked with each other. The purpose of this study is to explore the factors of employee satisfaction and employee performance and to establish a relationship between them. A survey method using a structured questionnaire was used to collect the responses of bankers in SBI, Bhubaneswar region. Having the data collected from 240 filled questionnaires, analysis was carried out using exploratory factor analysis, and to further validate this, structural equation modelling was developed. This was followed by a confirmatory factor analysis to establish the linkage between employee satisfaction and employee performance. The results indicated a significant relationship between employee satisfaction and performance. This study contributes to understanding of the various factors affecting employee satisfaction and performance, especially in the banking sector. By focusing on employee satisfaction, managers can keep the employees more focused, engaged and committed to their work and enhance overall productivity of the organization.


2021 ◽  
Vol 18 (1) ◽  
pp. 119-133
Author(s):  
Maha Putra

A company that can be said to have succeeded in developing human resources by having various kinds of skills and good knowledge is one of the efforts that a company can make to improve employee performance with Employee Training and Appraisal. This study aims to find out anything that has a major effect on performance and assessment of performance. This type of research is quantitative. The sampling method in this study is nonprobability sampling or saturated samples. The sample taken in this study may be 60 respondents. Based on the results of research and discussion, it can be denied that: 1.) Training has a positive and significant effect on Employee Performance 2) Job Appraisal has a positive and significant effect on performance. 3) By using the F test simultaneously, training and work results have an effect on employee performance.


2020 ◽  
Vol 18 (3) ◽  
pp. 138
Author(s):  
Elly Alfrida ◽  
Petrus T. Resi ◽  
Sabam Simbolon

This research is aimed at understanding the relationship of leadership style and compensation on employee performance at PT SSBP considering that the two independent variables are the main factors that determines the success of a company as general as well as PT SSBP. The research obtained data from 144 respondents out of 210 total employees. A questionnaire was prepared to catch their perception on leadership style and compensation and how they affect their performance in the company they work with. From the data obtained and the analysis result shows that the relationship and the contribution of leadership style and compensation on the performance of employees is strong and significant, either partially or simultaneously. Therefore as managerial instruments, leadership style and compensation are extremely important factors to be considered and continuously updated in order to keep and maintain employees motivation that in turn will boost their performance,


2019 ◽  
Vol 1 (1) ◽  
Author(s):  
Untung Slamet Suhariyono

This study aims to determine the effect of Employee Satisfaction and Performance based on the Characteristics of Compensation Systems and Organizational Culture in the Hospital of Dr. Soepraoen Malang. This study uses a quantitative research method research design. Data collected using a questionnaire on 100 permanent employee respondents at Soepraoen Hospital Malang.Independent variables of this study are Job Satisfaction and Employee Performance. The dependent variable of this study is the Compensation System and Organizational Culture. The results of the study show (1) Employee satisfaction has a significant influence on the compensation system; (2) Organizational culture has a significant influence on employee satisfaction; (3) Compensation has a significant influence on employee performance;(4) Organizational culture has a significant influence on employee performance; (5) Compensation has a significant effect on employee performance through employee performance satisfaction at the Hospital. II dr. Soepraoen; (6) Organizational culture has a significant influence on employee performance through employee performance satisfaction at the Tk Hospital. II dr. Soepraoen.


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