scholarly journals ANALISIS KUALITAS PELAYANAN PUBLIK UNTUK MEWUJUDKAN GOOD CORPORATE GOVERNANCE (STUDI INOVASI PROGRAM O-RANGER DI PT. POS PERSERO KOTA MALANG)

REFORMASI ◽  
2020 ◽  
Vol 10 (2) ◽  
pp. 209-216
Author(s):  
Nella Faulina RF ◽  
Willy Tri Hardianto ◽  
Annisa Purwatiningsih
Keyword(s):  
Corporate Governance ◽  
Code Of Conduct ◽  
Secondary Data ◽  
Data Sources ◽  
Primary Data ◽  
Postal Service ◽  
Post Office ◽  
Snowball Sampling ◽  
Good Corporate Governance ◽  
Collection Data

O-Ranger adalah program PT. Pos untuk mempermudah para pelanggan jasa pos dalam mengirim barang. Sistem kerja O-Ranger yaitu dengan mengambil barang langsung ke tempat pelanggan/customer. Penelitian ini akan melihat seberapa puas pelanggan kantor pos terhadap layanan yang diberikan oleh O-Ranger pick up Kota Malang. Tujuan penelitian ini guna mengetahui kualitas dari pelayanan O-Ranger PT. Pos Persero Kota Malang dan mengetahui bagaimana Good Corporate Governance dijalankan dalam program O-Ranger di PT. Pos Persero Kota Malang. Penelitian ini menggunakan metode deskriptif kualitatif. Teknik penentuan informan yaitu menggunakan snowball sampling yang mana informan pada penelitian ini adalah marketing dari kantor pos kota Malang, tiga orang O-Ranger dan sepuluh orang pelanggan dari O-Ranger. Sumber data primer adalah pelanggan O-Ranger  dan sumber data sekunder adalah pengamatan pada lokasi penelitian secara langsung. Triangulasi data adalah teknik yang digunakan dalam pengumpulan data. Analisa data menggunakan teori dari Miles, Huberman dan Saldana dengan cara: penyeleksian data atau kondensasi data, penyajian data, dan penarikan kesimpulan atau verifikasi data. Penelitian ini menunjukkan hasil yang baik, dimana pelayanan yang diberikan oleh O-Ranger Kota Malang telah menunjukkan hasil yang baik. Dapat kita lihat dalam dimensi yang ada pada setiap indikator seperti tangible, realibility, responsiviness, assurance juga emphaty menunjukkan respon yang positif dari pengguna jasa O-Ranger PT. Pos Persero telah menyusun pedoman etika bisnis dan tata perilaku (Code Of Conduct). Pedoman ini mengatur tentang etika dalam berbisnis dan berperilaku bagi para insan Pos dan semua yang terlibat didalamnya. Hal ini membuktikan bahwa PT. Pos telah melaksanakan Good Corporate Governance dengan baik. Abstract: O-Ranger is a PT. Pos program to facilitate postal service customers in sending goods. O-Ranger work system that is by taking goods directly to the customer / customer. This study will look at how satisfied the post office customers are with the services provided by the Malang City O-Ranger pick-up. The purpose of this study was to determine the quality of the O-Ranger service of PT Pos Persero Malang City and to find out how Good Corporate Governance was implemented in the O-Ranger program at PT. Pos Persero Malang City. This study used descriptive qualitative method. The technique of determining informants is using snowball sampling, where the informants in this study are marketing from the Malang post office, three O-Ranger and ten customers from O-Ranger. Primary data sources are O-Ranger customers and secondary data sources are observations at research sites directly. Data triangulation is a technique used in data collection. Data analysis uses theories from Miles, Huberman and Saldana by: selecting data or condensing data, presenting data, and drawing conclusions or verifying data. This research shows good results, where the services provided by O-Ranger Malang have shown good results. We can see in the dimensions that exist in each indicator such as Tangible, Reliability, Responsiviness, Assurance as well as Emphaty shows a positive response from O-Ranger service users. PT Pos Persero has compiled a code of business ethics and code of conduct. This guideline regulates ethics in doing business and behavior for the people of the Post and all those involved in it. This proves that PT. Pos Indonesia has implemented Good Corporate Governance (GCG) very well.Keywords: Service; Good Corporate Governance; Customer Satisfaction

scholarly journals Faktor-faktor Pendukung Pencegahan Fraud pada Bank Perkreditan Rakyat

2020 ◽  
Vol 5 (1) ◽  
pp. 84
Author(s):  
Gine Das Prena ◽  
Reynaldi Mulyana Kusmawan
Keyword(s):  
Corporate Governance ◽  
Quantitative Analysis ◽  
Internal Audit ◽  
Linear Analysis ◽  
Data Sources ◽  
Primary Data ◽  
Test Results ◽  
Rural Credit ◽  
Good Corporate Governance ◽  
Positive Effect

This study aims to determine whether the understanding of Risk Based Internal Audit, Whistleblowing System, anti-fraud awareness, and the application of the principles of Good Corporate Governance affect the prevention of fraud in Rural Credit Banks in Bali Province. This study uses primary data sources, using instruments in the form of questionnaires. The population used in this study were auditor internal and bord of directors from 134 Rural Credit Banks and the sample used was auditor internal from 57 Rural Credit Banks taken purposive sampling. The analytical method used is quantitative analysis that is multiple linear analysis using SPSS test equipment. t test results show that Risk Based  Internal Audit, Whistleblowing System, Anti-Fraud awareness, and the application of the principles of Good Corporate Governance each have a positive effect on Fraud prevention

scholarly journals POTENSI DAYA TARIK WISATA AIR TERJUN NUNGNUNG SEBAGAI DAYA TARIK WISATA ALAM

2016 ◽  
Vol 4 (2) ◽  
pp. 92
Author(s):  
I Gusti Ngurah Fredi Firawan ◽  
Ida Bagus Suryawan
Keyword(s):  
Data Collection ◽  
Sampling Method ◽  
Secondary Data ◽  
Data Sources ◽  
Primary Data ◽  
Analytic Method ◽  
Tourist Attraction ◽  
Collection Data ◽  
Qualitative Descriptive ◽  
Data Analytic

Nungnung Waterfal is located in Pelaga Village, Petang District, Badung Regency. Nungnung Waterfal have several potentials that can be developed into a natural taourist attraction. It is the researchers wanted to know the potential of what is owned by NungnungWaterfall that can be developed into a tourist attraction. Types of data and data sources used are the data Qualitative, Quantitatif, primary data and secondary data. Collection data by Observasi, interviews, library, and using purpose sampling method, data analytic method using qualitative descriptive that applies the facts found in the field. Nungnung Waterfallhas the potential of natural and artificial potential that could be developed into a tourist attraction. Natural potential possessed NungnungWaterfallis landscapes, mountains, waterfalls, and forests. As for the potential of artificial owned by Nungnung Waterfallnamely supporting facilities including a gazebo for resting place for tourists and take pictures in the area of Nungnung Waterfall.

scholarly journals THE PERFORMANCE APPRAISAL ANALYSIS OF EMPLOYEE AT BINA MANDIRI GORONTALO FOUNDATION

2021 ◽  
Vol 2 (1) ◽  
pp. 88-96
Author(s):  
Sitti Husna Noviana Djou ◽  
Imam Mashudi
Keyword(s):  
Performance Evaluation ◽  
Data Collection ◽  
Performance Appraisal ◽  
Employee Performance ◽  
Secondary Data ◽  
Data Sources ◽  
Primary Data ◽  
Five Factors ◽  
Two Factors ◽  
Collection Data

The purpose of this study is: 1) to find out and analyze how the implementation of employee performance appraisal at the Bina Mandiri Gorontalo Foundation; 2) to find out what factors are hampering the implementation of employee performance appraisal at the Bina Mandiri Gorontalo Foundation. This research uses a qualitative approach and the type of research used is descriptive qualitative. Data sources used are primary data sources and secondary data sources. Data collection techniques used are observation, interviews, and documentation. Data analysis techniques used: data collection, data reduction, data presentation, and concluding. The result of the research shows that the implementation of employee performance appraisal at the Bina Mandiri Gorontalo Foundation based on 7 (seven) performance evaluation indicators can be said to be not yet fully appropriate. Three categorized indicators are by performance appraisal, namely obedience, honesty, and cooperation. Meanwhile, the indicators of leadership, responsibility, and achievement are not appropriate because in the performance evaluation that indicators still less influential. And, the initiative is categorized as inappropriate because in the performance evaluation it does not become a benchmark in performance appraisal. The factors that hampered the implementation of performance appraisal at the Bina Mandiri Gorontalo Foundation were seen from seven factors. Based on the results of the research five factors hinder the performance evaluation, are lack of objectivity, halo effect, Leniency, Strictness, and Personal Prejudices. While the other two factors, i.e. Central Tendency and Recent Behavior Bias is inappropriate because these two factors did not hamper the implementation of performance appraisal at the Bina Mandiri Gorontalo Foundation.  

Effect of Application of Principles of Good Corporate Governance Corporate Financial Performance Against At PT.Duta Cendana Mobilindo Cianjur

2020 ◽  
Author(s):  
endang naryono
Keyword(s):  
Corporate Governance ◽  
Linear Regression ◽  
Financial Performance ◽  
Linear Regression Analysis ◽  
Secondary Data ◽  
Positive Influence ◽  
Primary Data ◽  
Corporate Financial Performance ◽  
Good Corporate Governance ◽  
Ex Post

This research to determine the application of GCG PT.Duta Cendana Mobilindo , development of the company 's financial performance on a PT.Duta Cendana Mobilindo, and to determine the effect of GCG Implementation of the company's financial performance on a PT.Duta Cendana Mobilindo.The method used is the method of ex - post facto . This study uses primary data and secondary data obtained from the financial and non-financial statements of the PT.Duta Cendana Mobilindo . To test the hypothesis used linear regression and correlation Based on the results of the study showed that there is positive between GCG Implementation on the PT.Duta Cendana Mobilindo. The level of closeness of relationship ( correlation ) between the two variables is strong enough , ie r = 0.675 with a correlation coefficient of r > 0 means if GCG Implementation increasing the company's financial performance will increase , and vice versa . The degree of influence is achieved by 45.56 % , and the remaining 54.44 % is influenced by other factors . Meanwhile, through hypothesis testing using t-test , obtained t value = 3.313 and table value of t = 1.987 . Based on the t value , then the value of t is greater than t table located in the rejection of H0 . Results of simple linear regression analysis 2.395 + 0.366 that each increase of 1 ( one point ) Application of the principle of good corporate governance corporate financial performance will increase by 0.366 % . So it can be concluded that the application of GCG has a strong positive influence on the financial performance of the company PT.Duta Cendana Mobilindo.

scholarly journals SMALL AND MEDIUM ENTERPRISE PERCEPTION OF HALAL CERTIFICATION POST FORMALIZATION OF ISLAMIC CITY BRANDING

2019 ◽  
Vol 4 (1) ◽  
pp. 601
Author(s):  
Nur Rachmat Arifin ◽  
Ridan Muhtadi ◽  
Sri Herianingrum
Keyword(s):  
Research Method ◽  
Secondary Data ◽  
Data Sources ◽  
Primary Data ◽  
Sampling Techniques ◽  
City Branding ◽  
Snowball Sampling ◽  
The Public ◽  
Medium Enterprise ◽  
Secondary Data Sources

SMEs (Small and Medium) are a solution to improve the economic sector and recorded in the Ministry of MSMEs increasing from 57.84 percent to 60.34 percent by absorbing labor in the country, but the public and companies do not know much about Halal Certification in Bangkalan, Pamekasan, and Pasuruan, even though Bangkalan, Pamekasan, and Pasuruan possesses the formalization of Islamic City Branding. This study aims to answer the question: "How is the perception of Bangkalan, Pamekasan, and Pasuruan District SMEs about theimportance of halal certification after the Formalization of City Branding?".The research method used in this study is a descriptive qualitative research method, with sampling techniques using snowball sampling. The primary data sources used in this study were documentation and direct interviews with SMEs� in culinary fields in Bangkalan, Pamekasan, and Pasuruan, while secondary data sources were obtained from books and journals.The results of this study indicate that as many as 39 or 65% of informants perceive that halal certificates are not important and only 21 or 35% ofinformants who consider halal certificates are important.

scholarly journals PENGARUH KEPEMIMPINAN ETIS DAN GOOD CORPORATE GOVERNANCE TERHADAP KINERJA PERUSAHAAN BUMN DI INDONESIA

2021 ◽  
Vol 21 (1) ◽  
pp. 137
Author(s):  
Mulyadi Mulyadi
Keyword(s):  
Corporate Governance ◽  
Organizational Performance ◽  
Ethical Leadership ◽  
Secondary Data ◽  
Vice President ◽  
Primary Data ◽  
Performance Excellence ◽  
Good Corporate Governance ◽  
Governance Practices ◽  
And Performance

<p><em>The purposed of this study to examined the influence of ethical leadership on the performance of SOEs in Indonesia, either directly or via a variable good corporate governance practices as a mediating variable. This study using both of primary data, ethical leadership variable and secondary data, good corporate governance index and performance of SOEs. SOEs performance are extracted from two type, first the company's health and assessment criteria for performance excellence. Both of these performance measures has been assesed both of by internal assessment and also the SOE and independent parties.This research used data of 63 state-owned enterprises with such criteria. Primary data such as ethical leadership data, obtained from the Vice President, Senior Vice President of 63 SOEs. SOEs data obtained from internal asesment and by independen party. Results of the study revealed that ethical leadership significant effect on organizational performance. Ethical leadership directly positive significant effect on organizational performance, while good corporate governance can not be a mediating variable. This study also proved significant influence ethical leadership positively to good corporate governance. Other findings, good corporate governance positively affects organizational performance. Ethical leadership a more direct impact on organizational performance compared to the indirect influence through the mediating variables of good corporate governance. The findings reveal the higher index of corporate governance and ethical leadership, the higher the performance of the organization.</em></p>

scholarly journals THE EFFECT OF LIQUIDITY, NET INTEREST MARGIN AND GOOD CORPORATE GOVERNANCE RISK ON SHARIA BANKING FINANCIAL PERFORMANCE

2021 ◽  
Vol 4 (4) ◽  
Author(s):  
Toni Hidayat ◽  
Abdul Malik ◽  
Disna Anum Siregar ◽  
M. Munawaroh
Keyword(s):  
Corporate Governance ◽  
Financial Performance ◽  
Liquidity Risk ◽  
Secondary Data ◽  
Primary Data ◽  
Islamic Banking ◽  
Observation Data ◽  
Good Corporate Governance ◽  
Net Interest Margin ◽  
Interest Margin

This research is categorized as quantitative research. While the research design used in this research is correlation analysis, which is a type of research carried out with the aim of detecting the extent to which variations in a factor are correlated with one or more other factors based on the correlation coefficient. The research objective is to explain the effect and hypothesis testing by analyzing various data in the field. In the context of this research is to obtain facts from existing phenomena and to seek factual information about the improvement of Islamic banking financial performance. The population in this study were 11 Islamic banks in Indonesia with a 3-year observation period 2018-2020. The technique for determining the number of samples used was the saturated sample method in which the number of sample observations was 33 observation data. Data collection methods used in this study are primary data and secondary data. The results showed that Liquidity Risk has a positive and significant effect on Islamic Banking Financial Performance. Net Interest Margin has a positive and significant effect on Islamic Banking Financial Performance, Good Corporate Governance has no and significant effect on Islamic Banking Financial Performance and simultaneously Liquidity Risk, Net Interest Margin and Good Corporate Governance have a positive and significant effect on Islamic Banking Financial Performance. JEL: G30; G10; G24 <p> </p><p><strong> Article visualizations:</strong></p><p><img src="/-counters-/edu_01/0777/a.php" alt="Hit counter" /></p>

scholarly journals Kemampuan Gerak Dasar Renang Gaya Dada Pada Siswa Menengah Pertama

2021 ◽  
Vol 2 (1) ◽  
pp. 113-122
Author(s):  
Anak Agung Ngurah Putra Laksana ◽  
I Wayan Adnyana ◽  
I Kadek Yudha Pranata ◽  
Ida Ayu Kade Arisanthi Dewi
Keyword(s):  
Data Collection ◽  
Secondary Data ◽  
Sixth Grade ◽  
Interview Data ◽  
Data Sources ◽  
Primary Data ◽  
Collection Data ◽  
Secondary Data Sources ◽  
Basic Motion ◽  
Care Teacher

This study discusses breaststroke. This type of research is descriptive qualitative. The informants in this study were 6 informants consisting of 5 students of class VII 4 and 1 informant of the sixth grade health care teacher 4 SMP Negeri 5 Kuta Selatan. Qualitative data with written words and data sources used in this study are primary and secondary data sources. Primary data sources used in this study are direct observation and calculation, secondary data used are interview data and questionnaires. Data collection techniques using triangulation are observation, interviews, and questionnaires. The analysis of the data used is the analysis of Miles and Huberman namely the analysis of interactive model data which is done through the steps of data collection, data reduction, data presentation, and conclusions concatenation. The results of this study indicate that students have sufficient ability to perform basic breaststroke movements with (good) categories. With a percentage of the results of observations as many as 18 students (60%) are in the good category and as many as 12 students (40%) are in the sufficient category. The results of the interview data are already maximal. Because a little inhibiting factor. The results of the questionnaire data showed as many as 18 students (60%) in the good category and as many as 12 students (40%) were in the sufficient category. From the three data, get the maximum data results with the category (good).   Keywords: Ability, Basic Motion, Chest Style Swimming.  

scholarly journals The implementation of good corporate governance at Baitut Tamwil Muhammadiyah (BTM) Tegal

2020 ◽  
Vol 2 (2) ◽  
pp. 23-38
Author(s):  
Arip Hidayat
Keyword(s):  
Corporate Governance ◽  
Secondary Data ◽  
Standard Operating Procedure ◽  
Sustainable Growth ◽  
Primary Data ◽  
Financial Reports ◽  
Good Corporate Governance ◽  
Secondary Data Source ◽  
Microfinance Institution ◽  
Data Source

Purpose – Author studied the implementation of good corporate governance in a context of microfinance institution. Corporate Governance is a very strategic determining factor for the progress of a company in order to continuously increase value and maintain an ongoing and sustainable growth process.Method – Sources of data used in this study were taken from primary data and secondary data. Apart from interviews, other primary data source categories include reviewing, reading several global financial reports and standard operating procedure (SOP). Secondary data were obtained from books as a complement to primary data sources. Additional secondary data source of this research was obtained by conducting literature reviews.Result – Modern pondok of Tazakka uses at least six different waqf program as a financial source of their activities. These programmes are asset waqf, cash waqf, productive waqf, benefits waqf, profession waqf, and transfer of rights waqf. The programmes help the pondok to be more autonomous and able to provide various benefits for the scholars of the pondok and the people surround it. Implication – The results show that the Baitut Tamwil Muhammadiyah (BTM) implemented a good corporate governance.Originality – This study has enriched an empirical study of corporate governance in microfinance institution in Indonesia.  

Peran Guru Dalam Membentuk Karakter Disiplin Siswa Kelas V SDN 42 Ampenan

2021 ◽  
Vol 5 (2) ◽  
pp. 186
Author(s):  
Muhaimin Muhaimin ◽  
A. Hari Witono ◽  
Ilham Syahrul Jiwandono
Keyword(s):  
Data Collection ◽  
Secondary Data ◽  
Data Sources ◽  
Primary Data ◽  
Student Discipline ◽  
Fifth Grade Students ◽  
Collection Data ◽  
Teacher Mentor ◽  
And Behavior ◽  
Attitudes And Behavior

This study aims to determine how the teacher's role in shaping the disciplinary character of the fifth-grade students of SDN 42 Ampenan. This research is motivated by the importance of shaping the character of discipline because currently there are many deviations that are far from noble character. This research uses descriptive qualitative research methods. Research location at SDN 42 Ampenan. Primary data sources are teachers and school principals, secondary data sources are the results of documentation. Data collection techniques using interviews and documentation. The data collected is in the form of words and pictures. Data analysis used the Miles, Humberman, and Saldana models, namely data collection, data condensation, data presentation, and data verification. The results showed that the form of the disciplinary character of students at SDN 42 Ampenan was time discipline, discipline in enforcing rules, discipline in attitude and discipline in worship, while the role of class V teachers in shaping the character of student discipline at SDN 42 Ampenan was the teacher as an educator, teacher, mentor, trainers, and evaluators. The results of this study are indicated by changes in attitudes and behavior of students in a better direction by reflecting the habit of obeying the rules in school.

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