scholarly journals Online Expedition Services System for Customer at XYZ Ltd.

2020 ◽  
Vol 8 (1) ◽  
pp. 9-20
Author(s):  
Nasa Zata Dina ◽  
Wilda Imama Sabilla ◽  
Irvandy Handoyo
Keyword(s):  
Information System ◽  
Customer Service ◽  
Business Process ◽  
Interface Design ◽  
Business Processes ◽  
System Development ◽  
Report Generation ◽  
Customer Order ◽  
Service Information ◽  
System Maintenance

XYZ Ltd. is an expedition company that uses container ships and container trucks as transportation modes. There are three business process transactions that are carried out by the company, i.e. customer registration, ordering expedition services, and payment expedition services. Currently, all business process transactions are carried out manually, so process automation is needed in order for the business processes to run more effectively and efficiently. For this purpose, an Online Expedition Services Customer Service Information System was proposed to be built. This system consists of three main processes, namely the customer registration process, the customer order process, and the payment process and report generation. XYZ Ltd. Customer Service Information System was built following the waterfall development model. The stages of system development consist of five stages, namely planning, requirements analysis, database, and interface design, implementation of program code writing and testing and system maintenance. In implementing and testing the system, whole system requirements have been checked; the three main business processes in the proposed online system were running precisely, effectively and efficiently.

scholarly journals An Extension of BPMN Meta-model for Evaluation of Business Processes

2011 ◽  
Vol 43 (1) ◽  
pp. 27-34 ◽  
Author(s):  
Azeem Lodhi ◽  
Veit Küppen ◽  
Gunter Saake
Keyword(s):  
Information System ◽  
Business Process ◽  
Process Modeling ◽  
Business Processes ◽  
System Development ◽  
Business Process Modeling ◽  
Process Models ◽  
Information System Development ◽  
Meta Model ◽  
Business Units

An Extension of BPMN Meta-model for Evaluation of Business ProcessesBusiness process modeling is used for better understanding and communication of company's processes. Mostly, business process modeling is discussed from the information system development perspective. Execution of a business process involves various factors (costs and time) which are important and should be represented in business process models. Controlling of business units uses post execution analysis for detection of failures for improvement. The process models conceived for information system development are not sufficient for post execution analysis. This paper focuses on the challenges of business process modeling in the post execution context. We provide a meta model for evaluation of a business process and discuss BPMN in this context. We also extend existing BPMN meta model for performance analysis of business processes. The proposed extensions are presented with the help of an example.

scholarly journals PERANCANGAN SISTEM INFORMASI PENGELOLAAN JASA PERCETAKAN AGNA ADVERTISING BERBASIS WEB

2020 ◽  
Vol 3 (1) ◽  
pp. 63
Author(s):  
Agna Rahmah Harsinta ◽  
Sri Rezeki Chandra Nursari
Keyword(s):  
Information System ◽  
Service Management ◽  
Business Processes ◽  
System Development ◽  
Total Error ◽  
Internet Technology ◽  
Customer Complaints ◽  
Goods And Services ◽  
Customer Order ◽  
Online Business

Business is all activities and businesses for profit by providing goods and services needed for the economic system. In this current era, the development of online business is increasing, a variety of products are increasingly easy to buy online. The increasing number of users of this online business cannot be separated from the development of technology. Today's internet technology has developed very rapidly. The existence of the internet can support the maximum expected goals, can save costs, manpower and operational time of the company as a means of communication, publications, as well as a means to obtain various information widely. Agna Advertising is an entrepreneurial business which is engaged in printing. Agna Advertising business often experiences many constraints in its business processes, namely: Frequent overlapping of customer order data where the customer makes an order first, the order is processed later, there is often a mismatch of the customer's order product with the product received by the customer, the number of complaints from customers regarding late delivery of products to customers, as well as many customer complaints about the total error of payment that must be paid by the customer. With these various problems, an information system is needed to manage data in Agna Advertising company. The research method used is a data collection method consisting of interviews and observations while the system development method used is the SDLC Waterfall model which consists of four stages, namely analysis, design, coding, and testing. The results of testing the system using Black Box testing to show that the system is running in accordance with the expected results. The result is a web-based printing service management information system that can reduce the occurrence of complaints from customers and can facilitate companies in managing data, searching data, and making reports.

scholarly journals Perancangan Sistem Informasi Pelayanan Pelanggan Pada Citra Laundry Bogor

2018 ◽  
Vol 2 (1) ◽  
pp. 68 ◽  
Author(s):  
Lydia Salvina Helling
Keyword(s):  
Information System ◽  
Customer Service ◽  
Consumer Satisfaction ◽  
Service System ◽  
System Development ◽  
Current System ◽  
Large Data ◽  
Consumer Service ◽  
Service Information ◽  
Fiber Materials

  Clean clothes are very necessary human to treat themselves to stay healthy and protected from all kinds of diseases that come from viruses and bacteria that live and grow around humans. One effort to keep clothes clean is to wash regularly clothes that have been exposed to dirt coming from dust, garbage, and odor. Washing activities are activities that take a lot of time because this activity is done with great care. This encourages the business to open a laundry business, even now developing not only washing clothes but serving the laundering of various types of goods made of fine fiber materials such as cotton, wool, polyester, and others. Customer service, washing quality, and washing time become the point of consumer satisfaction assessment of laundry services offered. Consumer Service System which was originally manual and then replaced with a computerized Consumer Service System. The process of data processing was switched into a database and the use of application programs. Citra Laundry then took this opportunity by providing customer service information system. Development of customer service system using Waterfall method in the software. The description of the current system and proposed system is described in the form of data flow diagrams, Kendall and Kendall methods. Data collection is done by observation on the same type of business and conducting interviews with related parties. The results of this study resulted in a customer service information system more efficient in the storage and processing of large data and very effective in dealing with the needs of customer service quickly and systematically.

Pemodelan Enterprise Arsitektur Sistem Informasi Pemesanan Jasa Percetakan Menggunakan Kerangka TOGAF

2020 ◽  
Vol 4 (2) ◽  
pp. 18
Author(s):  
Bibit - Sudarsono ◽  
Umi - Faddillah
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Enterprise Modeling ◽  
Improve Performance ◽  
Business Opportunity ◽  
Service Information ◽  
Process Architecture ◽  
System Architecture Design ◽  
A Company

Printing service order information systems sometimes experience problems in completing running business processes including, frequent loss and inaccuracy in registering orders from customers, often also losing order data from customers, recording orders often experience errors, resulting inaccurate reporting of order data. A computerized ordering service information system will greatly help improve performance and accuracy in making reports on business processes running at a company. The existence of enterprise modeling of information systems ordering printing services with the TOGAF framework will be a method that greatly helps management make a decision that will synergize with the business process activities at the company. So that the objectives of the system can be achieved properly. The TOGAF framework can be a solution and will help to produce a system architecture design, a business process architecture, a technology architecture, a number of proposed business opportunity strategy proposals and an ongoing system change proposal.

Implementation of Booking Performance Application Using Bootstrap Case Study in PT XYZ

2019 ◽  
Vol 4 (1) ◽  
pp. 10
Author(s):  
Arfan Sansprayada ◽  
Kartika Mariskhana
Keyword(s):  
Information System ◽  
Business Processes ◽  
System Development ◽  
Basic Requirement ◽  
Application Development ◽  
Information System Development ◽  
Special Expertise ◽  
A Company ◽  
Need For Information

Abstract—The need for information system development in a company is a basic requirement that must be met by each company in order to run its business processes properly. This is the basic key in a company in order to provide maximum results to find as many profits or profits. Application development or requirements in the application also provide speed for employees to carry out their activities to work properly and optimally. The development of the era requires that companies must be productive and have innovations so that the business wheel of the company can run well. This is based on the development of technology that is so fast that it requires special expertise in its application. This research is expected to be able to help some problems that exist in a company. Where its application can make it easier for employees to carry out their respective duties and roles in order to maximize their potential. For companies, the application of this application can accommodate the company's business wheels so that they can be properly and correctly documented .   Keywords : Systems, Information, Applications

Design for Maintenance: How Kms Document Linking Decisions Affect Maintenance Effort and Use

2014 ◽  
Vol 29 (4) ◽  
pp. 312-326 ◽  
Author(s):  
Alan R Dennis ◽  
Binny M Samuel ◽  
Kelly McNamara
Keyword(s):  
Information System ◽  
System Development ◽  
Management Systems ◽  
Information System Development ◽  
Web Based ◽  
Useful Knowledge ◽  
Design Considerations ◽  
Dynamic Content ◽  
System Maintenance ◽  
The Cost

Information system maintenance is an important aspect of information system development, especially in systems that provide dynamic content, such as Web-based systems and Knowledge Management Systems (KMS). Design for Maintenance (DFM) is an approach that argues that maintenance effort should be considered during the design of information systems in addition to the usual system design considerations. This research examines how the design of links among knowledge documents in a KMS affects both their maintenance and use. We argue that providing links among knowledge documents increases the cost of maintenance because when a document changes, the documents that link to and from that document are more likely to need changes. At the same, linking knowledge documents makes it easier to locate useful knowledge and thus increases use. We examine this tension between use and maintenance using 10 years of data from a well-established KMS. Our results indicate that as the number of links among documents increases, both maintenance effort and use for these documents increase. Our analyses suggest two DFM principles for dynamic content in practice. First, knowledge coupling (i.e., linking) to documents internal to the KMS rather than sources external to the KMS better balances maintenance effort and use. Second, designing small, knowledge cohesive documents (e.g., 250-350 words) leads to the best balance between maintenance effort and use.

Compliance control as a mechanism for ensuring the economic security of businesses in e-commerce

2021 ◽  
Vol 17 (8) ◽  
pp. 1491-1518
Author(s):  
Vilena A. YAKIMOVA ◽  
Viktor S. RADOMSKII
Keyword(s):  
Information System ◽  
Business Process ◽  
Business Processes ◽  
Economic Security ◽  
Methodological Issues ◽  
Compliance Control ◽  
Control Procedures ◽  
Risk Protection ◽  
Set Up ◽  
It Risk

Subject. The article focuses on organizational and methodological issues of internal compliance control in e-commerce businesses. Objectives. We refine the design and technique of internal compliance control for e-commerce businesses. Methods. The study relies upon methods of analysis and generalization, grouping, systematization, risk-based, systems and business process approaches. Results. We devised the five-component compliance control sysem, determined its principles and functions ensuring the economic security of e-commerce businesses. We suggest conducting compliance procedures intended to mitigate IT risks and accounting for the specifics of e-commerce business processes. Conclusions and Relevance. In e-commerce, compliance control serves for identifying and monitoring compliance risks, ensuring safe operations of businesses, which is vital for people. The information system for IT risk protection was found to underlie compliance control, while control procedures can be classified into general and applied. The findings can be used to set up a reliable and effective compliance system for e-commerce businesses in order to prevent economic abuses and crime.

scholarly journals Sistem Informasi Pelayanan Jasa pada Lucky Photo

2021 ◽  
Vol 11 (1) ◽  
pp. 81-95
Author(s):  
T Pradita ◽  
A Mubarok
Keyword(s):  
Information System ◽  
Customer Service ◽  
Service System ◽  
The Internet ◽  
Application System ◽  
Web Based ◽  
Customer Data ◽  
Service Information ◽  
Internet Media ◽  
A Company

The development of services has developed into the internet media, to make it easier for customers and employees in managing a job. In the problem of Lucky Photo, which covers services including printing, sales, stock of goods, purchases, and reports are not effective properly. The researcher aims to develop a service system entitled Service Information Systems at Lucky Photo. By building a web-based application, a waterfall method is needed to become a benchmark for the creation of a service information system, so the results will be obtained on a web-based application system to demand progress in a company, including services that become easier, easier customer service in conduct transactions, generate reports, and process customer data. So it can be concluded that with the construction of a new Service Information System it will be easier to make transactions, make it easier for customers, create reports, and process customer data that is embedded in the Mysql database which will become a well-systemized report.

scholarly journals Penerapan Metode SCRUM dalam Pengembangan Sistem Informasi Layanan Kawasan

2020 ◽  
Vol 6 (2) ◽  
Author(s):  
Warkim Warkim ◽  
Muhamad Hanif Muslim ◽  
Farham Harvianto ◽  
Setiawan Utama
Keyword(s):  
Information System ◽  
Business Processes ◽  
High Impact ◽  
Organizational Changes ◽  
Web Based ◽  
Research Institution ◽  
Service Information ◽  
Regional Service ◽  
World Class ◽  
Work Units

The development of technology is very influential in the business processes of an organization to be able to carry out its duties and functions. As a government agency engaged in research, the Indonesian Institute of Sciences (LIPI) needs to make organizational changes to support its vision as a world-class research institution. One of the first steps taken is reorganizing and redistributing employees that have a high impact on the business process of service to employees because the supporting resources are placed corporately and no longer in the work units. To deal with this problem, we developed a Regional Service Information System using the Scrum methodology. The output is a web-based software that facilitates service requests needed by employees, ranging from service submission, processing by the Area Manager and Central Manager, to being received again by the service requester. The Regional Service Information System is expected to be a solution to the problems that arise as a result of the redistribution of employees at LIPI and to improve the effectiveness of employees as the research supporting resources.

Sign in / Sign up

Export Citation Format

Share Document