scholarly journals Analysis of the Island Sustainable Tourism base on Tourist' Perception A Case Study of Mandeh Island, West Sumatera

2021 ◽  
Vol 3 (2) ◽  
pp. 77-81
Author(s):  
Sulis Purwanto ◽  
Sukma Yudistira ◽  
Retnaningtyas Susanti
Keyword(s):  
Environmental Economic ◽  
Sustainable Tourism ◽  
Tourism Destination ◽  
Literature Research ◽  
Marine Tourism ◽  
Tourist Destinations ◽  
Environmental Measures ◽  
Positive Effect

Archipelago tourism has become a widely popular marine tourism destination for visitors and a tourism trend. Sustainable island tourism, which emphasizes environmental, economic, and socio-cultural impacts, is the basis of tourism growth. This article examines tourists' perceptions of Mandeh archipelago's tourist destinations based on sustainable tourism growth. Questionnaires and literature research were the approaches used to collect research results. The data was analyzed using descriptive frequency statistics presented in the form of percentages. The results showed that the characteristics of tourists, seen from gender, dominate female tourists by 67 percent, with a very active age between 17-25 years of age, is 78 percent. The majority of those who visit Mandeh Island more than once are 69%, 72% with friends, and a group. Overall, the Mandeh Islands' expectations of sustainable tourism growth are strong, but some still have issues related to the quality of the Mandeh tourism region's environment. From this study, it can be seen that environmental measures of sustainable tourism growth need to be strengthened again. As for having a positive effect on sustainable tourism growth in the tourist destinations of the Mandeh archipelago, the collaboration between tourism stakeholders needs to be increased again.

Developing River Lane as an Alternative for Water Tourism Destination — Case Study: “Kalimas” River Lane of Surabaya, Indonesia

2014 ◽  
Vol 931-932 ◽  
pp. 781-784
Author(s):  
Retno Hastijanti
Keyword(s):  
Applied Research ◽  
River Management ◽  
The Other ◽  
Tourism Destination ◽  
Central Java ◽  
The World ◽  
Alternative Water ◽  
The City

Surabaya, is one of the oldest cities in Indonesia. Since 1612, Surabaya has been a very busy trading center. Kalimas River, which is the river that flowing in the middle of the city of Surabaya, necessarily be a "River of Gold". It is used by traders, as a transport route for carrying goods from central Java to Surabaya. And from Surabaya, these goods are distributed throughout the world. The river management of Kalimas River is very complex. On the other hand, the development of tourism in Surabaya is very encouraging. Then, it is needed to propose a new tourism destination base on the potential of Kalimas River. Because there is no type of water attractions in Surabaya yet, so we need a study that focused on understanding the river lane as an alternative of water attraction in Surabaya. This research will be done in the realm of qualitative research. Based on the research objectives, the type of research that will be applied research so that the results can be much easier to implement. As the summary, it concluded that there are 4 steps to develop the Kalimas River lane as an aternative for water tourism destination in Surabaya, which are improving the quality of its existing condition, developing its potential to serve the purpose of water tourism, achieving the needs and expectations of the citizens of Surabaya on the river lane as an alternative water tourism destination, and finding new icon for Surabaya water tourism.

scholarly journals Pengaruh Kualitas Pelayanan terhadap Kepuasan dan Loyalitas Nasabah di Bank Muamalat Indonesia Kantor Cabang Yogyakarta

2019 ◽  
Vol 2 (1) ◽  
pp. 136
Author(s):  
Annas Syams Rizal Fahmi ◽  
Faridl Noor Hilal
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
T Test ◽  
Good Communication ◽  
Branch Office ◽  
Positive Effect ◽  
Customer Satisfaction And Loyalty

Abstract: Based on the t test, the Service Quality variable influences Customer Satisfaction at the Bank Muamalat Indonesia Branch Office in Yogyakarta, which can be indicated by tcount greater than t table (1,981> 1,290). And in the results of this study, researchers can conclude that the above indicators have been reached by the Bank Muamalat Indonesia Branch Office in Yogyakarta, with the result that the level of quality of services provided by the Bank can be called satisfactory. One of the factors that influence satisfaction is empathy which includes ease of relationship, good communication, personal attention and understanding customer needs. Based on the t test shows that tcount is greater than t table (2,188> 1,290), meaning that the service quality variable has a significant positive effect on the variable customer loyalty. In this study, researchers found results that t count is greater than t table where this indicates that Service Quality has a positive effect on customer loyalty. The researcher in this study concluded the results that Service Quality has a very important influence on Customer Satisfaction and Customer Loyalty (Customer Satisfaction And Loyalty), especially in a case study at Bank Muamalat Indonesia, Yogyakarta Branch Office. الملخص: استنادًا إلى اختبار t ، يؤثر متغير جودة الخدمة على رضا العملاء في المكتب الفرعي لبنك معاملة إندونيسيا في يوجياكارتا ، والذي يمكن الإشارة إليه بحساب أكبر من عدد t الجدولي (1،981> 1،290). وفي نتائج هذه الدراسة ، يمكن للباحث أن يستنتج أن المؤشرات المذكورة أعلاه قد تم الوصول إليها من قبل مكتب فرع بنك معاملة إندونيسيا  مكتب فرع يوجياكارتا ، مما أدى إلى أن مستوى جودة الخدمات التي يقدمها البنك يمكن أن يُعتبر مرضيا. أحد العوامل التي تؤثر على الرضا هو التعاطف الذي يتضمن سهولة العلاقة والتواصل الجيد والاهتمام الشخصي وفهم احتياجات العملاء. بناءً على اختبار t ، يظهر أن عدد t الحسابي أكبر من عدد t الجدولي (2،188> 1،290) ، مما يعني أن متغير جودة الخدمة له تأثير إيجابي كبير على ولاء العملاء المتغير. في هذه الدراسة ، وجد الباحث نتائج تشير إلى أن عدد t الحسابي أكبر من عدد t الجدولي حيث يشير هذا إلى أن جودة الخدمة لها تأثير إيجابي على ولاء العملاء. خلص الباحث في هذه الدراسة إلى نتائج مفادها أن جودة الخدمة لها تأثير مهم على رضا العملاء وولاء العملاء (رضا العملاء وولائهم) ، وخاصة في دراسة حالة في بنك معاملة إندونيسيا ، مكتب فرع  يوجياكارتا. Abstrak: Berdasarkan uji t, variabel Kualitas Layanan mempengaruhi Kepuasan Pelanggan di Kantor Cabang Bank Muamalat Indonesia di Yogyakarta, yang dapat ditunjukkan oleh t hitung lebih besar dari t tabel (1,981> 1,290). Dan dalam hasil penelitian ini, peneliti dapat menyimpulkan bahwa indikator di atas telah dicapai oleh Kantor Cabang Bank Muamalat Indonesia di Yogyakarta, dengan hasil bahwa tingkat kualitas layanan yang diberikan oleh Bank dapat disebut memuaskan. Salah satu faktor yang mempengaruhi kepuasan adalah empati yang meliputi kemudahan dalam hubungan, komunikasi yang baik, perhatian pribadi dan pemahaman kebutuhan pelanggan. Berdasarkan uji t menunjukkan bahwa thitung lebih besar dari ttabel (2,188> 1,290), artinya variabel kualitas layanan berpengaruh positif signifikan terhadap variabel loyalitas pelanggan. Dalam penelitian ini, peneliti menemukan hasil bahwa t hitung lebih besar dari t tabel di mana ini menunjukkan bahwa Kualitas Layanan memiliki efek positif terhadap loyalitas pelanggan. Peneliti dalam penelitian ini menyimpulkan hasil bahwa Kualitas Layanan memiliki pengaruh yang sangat penting pada Kepuasan Pelanggan dan Loyalitas Pelanggan (Kepuasan Pelanggan dan Loyalitas), terutama dalam studi kasus di Bank Muamalat Indonesia, Kantor Cabang Yogyakarta.

scholarly journals Achieving Sustainable Tourism through Payment for Ecosystem Service (PES) Program: Case Study of Marine Tourism in Gili Matra Indonesia

2021 ◽  
Vol 22 (1) ◽  
pp. 12-20
Author(s):  
Diswandi Diswandi ◽  
Luluk Fadliyanti ◽  
Mansur Afifi ◽  
Hailuddin Hailuddin
Keyword(s):  
Ecosystem Services ◽  
Coral Reefs ◽  
Quantitative Research ◽  
Contingent Valuation Method ◽  
Sustainable Tourism ◽  
Sustainable Tourism Development ◽  
Marine Tourism ◽  
Valuation Method ◽  
Promising Solution

Harmonization of tourism and conservation activities can be used to achieve sustainable tourism. Regarding this matter, the Payment for Ecosystem Services (PES) program could be a promising solution to be implemented. By considering marine tourism in Gili Matra, Lombok, this study applied quantitative research method to analyzed the possibility of sustainable tourism development through the PES scheme for harmonizing marine tourism and preserve coral reefs. Data was collected thorugh survey to 100 international tourists that were selected randomly. Using the Contingent Valuation Method (CVM), this study found that international tourists were willing to pay an average of USD 21.46 per visit to contribute to the PES program to sustain the existence of coral reefs and other marine biotas as ecosystem services provided by Gili Matra. The tourists’ educational and income levels influenced their willingness to pay.

scholarly journals Impact of Foreign Remittances on Quality of Life: A Case Study of District Lower Dir, Pakistan

2019 ◽  
Vol IV (III) ◽  
pp. 132-139
Author(s):  
Haidar Farooq ◽  
Sabahat Subhan ◽  
Yasir Riaz
Keyword(s):  
Quality Of Life ◽  
Family Health ◽  
Primary Data ◽  
Private Hospitals ◽  
Healthcare Needs ◽  
The Impact ◽  
Positive Effect ◽  
Private Doctor

This research study examines the impact of remittances on quality of life. In order to accomplish the objectives, the study uses primary data which are collected from 403 households of District Dir Lower, Pakistan. Results summarized that incoming foreign remittances have a positive effect on education. Foreign remittances improve the household income level, this income is further utilized for different educational expenses. Therefore, remittance recipient families spend more than that of non-receiving families on education. In addition, remittances also increase the probability of children’s enrollment in schools. On the other hand, remittances are positively associated with family health status. The results revealed that 83% of the remittance recipient families have the ability to access basic healthcare needs, whereas 64% of non-receiving households have no access to basic health facilities. Additionally, remittances receiving families mostly prefer a private doctor and private hospitals, whereas non-receiving household usually uses government hospital facilities.

scholarly journals The Effect of Innovation, Promotion, and Quality of Products on Consumer Loyalty with Satisfaction as Intervening Variables (Case Study Costumer PT. Mandom In Surabaya)

2021 ◽  
Vol 2 (3) ◽  
pp. 206-213
Author(s):  
Rega Irsa Irawan ◽  
Sengguruh Nilowardono
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
P Value ◽  
Consumer Loyalty ◽  
Significant Positive Effect ◽  
Quality Of Products ◽  
Positive Effect

This study aims to determine the effect of innovation, promotion, product quality on consumer loyalty with customer satisfaction as intervening. This research method uses quantitative with OLS analysis tools. The research instrument was a questionnaire with 75 samples of Gastby product consumers. The results of the study prove that Innovation has positive significant effect on consumer satisfaction as evidenced by the results of t value of 4.457 with p-value of 0.00, Innovation has significant positive effect on consumer loyalty as evidenced by the results of t value of 8.897 with p-value amounting to 0,000, promotion does not have a significant positive effect on customer satisfaction t value of 0.421 with a p-value of 0.674, promotion does not have a significant positive effect on consumer loyalty as evidenced by the result of t of 1,277 with a p-value of 0,202, quality the product has significant positive effect on customer satisfaction as evidenced by the results of t table (1.666) and p-value smaller than 0.05, product quality has significant positive effect on loyalty consumer as evidenced by the results of this value greater than t table (1.666 ) and p-value is smaller than 0.05 consumer power has an effect on consumer loyalty as evidenced by the results of t value of 4.689 with a p-value of 0.00.  

scholarly journals IZIN LOKASI PERAIRAN SEBAGAI SUMBER PENERIMAAN NEGARA BUKAN PAJAK (PNBP): Studi Kasus Wisata Bahari di Pulau Maratua

2020 ◽  
Vol 6 (1) ◽  
pp. 37
Author(s):  
Didit Eko Prasetiyo ◽  
Uswatun Chasanah ◽  
Muhandis Sidqi ◽  
Budi Muhammad Ruslan ◽  
Gustiawirman Gustiawirman ◽  
...  
Keyword(s):  
Secondary Data ◽  
Primary Data ◽  
Literature Study ◽  
Marine Tourism ◽  
State Revenue ◽  
Tax State ◽  
Qualitative Descriptive ◽  
One Year

Kegiatan wisata bahari di Pulau Maratua memiliki beberapa permasalahan, yaitu kurangnya pemahaman pelaku usaha mengenai kewajiban izin lokasi perairan, kurangnya infrastruktur pendukungwisata bahari, dan rendahnya nilai penerimaan negara yang diperoleh oleh Kementerian Kelautan dan Perikanan (KKP). Penelitian ini bertujuan untuk mengetahui kontribusi izin lokasi perairan kegiatan wisata bahari di Kawasan Strategis Nasional Tertentu (KSNT) Pulau Maratua terhadap PNBP yang diterima oleh KKP. Penelitian dilakukan di seluruh perairan KSNT Pulau Maratua pada bulan April 2019 sampai dengan bulan Maret 2020 dengan pendekatan kualitatif. Pengumpulan data diperoleh dari 15 (lima belas) pelaku usaha wisata bahari. Data primer dikumpulkan melalui wawancara untuk menggali informasi mengenai kewajiban izin lokasi perairan, kegiatan wisata bahari dan pembayaran PNBP, sedangkan data sekunder didapatkan dari kepustakaan dengan mempelajariliteratur, peraturan perundang-undangan, dan laporan yang berhubungan dengan penelitian ini. Analisis data yang digunakan adalah metode deskriptif kualitatif. Hasil penelitian didapatkan bahwa kegiatanyang dilakukan KKP untuk meningkatkan pemahaman pelaku usaha dengan melakukan sosialisasi perizinan pemanfaatan ruang laut, pengambilan keterangan, dan pembukaan loket pelayanan perizinanbelum mampu menggerakkan seluruh pelaku usaha wisata bahari untuk mengajukan izin lokasi perairan. Selama kurun waktu 1 (satu) tahun hanya 40 % atau sebanyak 6 (enam) pelaku usaha dari total 15(lima belas) yang telah mengajukan permohonan dan mendapatkan izin lokasi perairan dari Menteri Kelautan dan Perikanan dengan nilai PNBP sebesar Rp238.200.000,00. Oleh karena itu, untuk meningkatkan kontribusi PNBP, perlu dilakukan sosialisasi dan pembinaan yang lebih intensif, perbaikan inovasi dan kualitas pelayanan perizinan, peningkatan kompetensi sumber daya manusia, pengelolaan PNBP, menetapkan target dan optimalisasi realisasi PNBP, dan pemberian sanksi.Title: The Water Location Permit as the Non-Tax State Revenue (NTSR): Case Study on Marine Tourism in Maratua Island Marine tourism on Maratua Island has been suffered from several problems, including less understanding of water location permit, lack of adequate infrastructure of marine tourism, and small amount of non-tax state revenue (NTSR) earned by Ministry for Marine Affairs and Fisheries (MMAF) This study aimed to determine the contribution of National Strategic Spesific Area (NSSA) permit to NTSR earned by MMAF. The study was conducted on all waters of NSSA in Maratua Island fromApril 2019 to March 2020 with a qualitative approach. Primary data were collected through interviews from 15 (fifteen) marine tourism entrepreneurs to explore more information on the compulsory oflocation permit, marine tourism activities and NTSR. Secondary data were collected from literature study, regulations, and relevant reports. Data were analyzed with qualitative descriptive method. The results found that MMAF efforts to provide more understanding on water location permit, information gathering, and permit offices have not been able to encourage all marine tourism entrepreneurs to apply water location permit. There were only 40% in 1 (one) year or 6 (six) from a total of 15 (fifteen) entrepreneurs who submitted application and obtained water location permit from the MMAF.Total amount of NTSR collected from those application was IDR238,200,000.00. Therefore, in order to raisethis revenue, it is necessary to provide more intensive assistance, innovation, better quality of permit services, human resource empowerment, management of NTSR, optimum target and expenditure ofNTSR, and punishment for breaches of permit regulation.

scholarly journals THE INFLUENCE OF TRUST AND INFORMATION QUALITY ON ONLINE PURCHASE DECISION IN THE SHOPEE APPLICATION (A CASE STUDY ON PT SRI BOGOR’S EMPLOYEE)

2021 ◽  
Vol 1 (2) ◽  
pp. 37-42
Author(s):  
Esa Indra Mustika ◽  
Antoni Ludfi Arifin
Keyword(s):  
Information Quality ◽  
Sampling Technique ◽  
Purchase Decisions ◽  
Purchasing Decisions ◽  
Quality Of Information ◽  
Online Purchase ◽  
A Value ◽  
Positive Effect

This study aims to determine how trust and information quality influence online purchasing decisions for Shopee application users. This research is a quantitative study with trust, information quality, and purchase decisions as variables. The population of this research was employees of PT SRI Bogor, who had at least used the Shopee application once. The sample used in this study consisted of 90 respondents who were taken using the accidental sampling technique. Data collection was carried out using questionnaires, in which each respondent was given 25 statements. The data were then analyzed using regression analysis techniques, classical assumption tests, and hypothesis testing. The results of this study indicate that: (1) Trust has a positive effect on purchasing decisions with a value of 28%; (2) Quality of information has a positive effect on purchasing decisions with a value of 37.4%; (3) Trust and quality of information simultaneously influence purchasing decisions with a value of 43.4%, while the remaining 56.6% is influenced by other variables not examined.  

scholarly journals PENGARUH KUALITAS LAYANAN DAN HARGA TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEGABAI VARIABEL INTERVENING PADA PENGGUNA OJEK ONLINE GRAB (STUDI PADA MAHASISWA STIE TAMANSISWA BANJARNEGARA)

Medikonis ◽  
2020 ◽  
Vol 11 (1) ◽  
pp. 1-15
Author(s):  
Lustono Lustono
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Negative Relationship ◽  
Sampling Technique ◽  
Significant Positive Effect ◽  
The Relationship ◽  
Positive Effect

ABSTRACT This study aims to determine the effect of service quality with price on customer loyalty through customer satisfaction as an intervening variable. STIE Tamansiswa Banjarnegara case study. In this study the independent variable consists of service quality and price, the intervening variable is customer satisfaction and the dependent variable is customer loyalty. The population of this study is 203 the total number of active students of STIE Tamansiswa Banjarnegara. While the sample of this study was 135 respondents. With accidental sampling technique. The type of research data is primer and data collection techniques using questionnaires. The results showed that partially the quality of service did not have a significant positive effect on customer loyalty. Price has a significant positive effect on customer loyalty. Service quality has a significant positive effect on customer satisfaction. Price has a significant positive effect on customer satisfaction. Customer satisfaction has a positive effect on customer loyalty. Customer satisfaction does not mediate the relationship between customer satisfaction and customer loyalty. Customer satisfaction can mediate a negative relationship between price and customer loyalty.

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