scholarly journals Crisis Management Art from the Risks to the Control: A Review of Methods and Directions

Information ◽  
2021 ◽  
Vol 12 (1) ◽  
pp. 18
Author(s):  
Mohammed Abdalla ◽  
Louai Alarabi ◽  
Abdeltawab Hendawi
Keyword(s):  
Crisis Management ◽  
Crisis Response ◽  
Research Gaps ◽  
Effective Response ◽  
Response Strategies ◽  
New Directions ◽  
Research Problems ◽  
Negative Impacts ◽  
New Research

A crisis is an exceptional event that causes damage and negative impacts on organizations. For this reason, crisis management is considered as a significant action needed to follow crisis causes and consequences for preventing or avoiding these exceptional events from occurring again. Studies have devoted their efforts to proposing methods, techniques, and approaches in the crisis management direction. As a result, it is critical to provide a consolidated study that has an integrated view of proposed crisis management methods, crisis impacts, and effective response strategies. For this purpose, this paper first highlights the proposed techniques used in crisis management and presents the main objective behind each technique. Second, the risks and impacts resulting from a crisis are highlighted. Finally, crisis response strategies are discussed. The major contribution of this study is it can guide researchers to define research gaps or new directions in crisis management and choose the proper techniques that cope with their research problems or help them discover new research problems.

Do brand rumors matter? The role of brand equity and response strategy to brand rumor

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jihee Choi ◽  
Soobin Seo
Keyword(s):  
Brand Equity ◽  
Restaurant Industry ◽  
Response Strategy ◽  
Effective Response ◽  
Content Type ◽  
Consumer Responses ◽  
Response Strategies ◽  
Brand Crisis ◽  
Negative Impacts ◽  
The Impact

Purpose This paper aims to investigate consumer responses to brand rumors and corporate rumor response strategies in the restaurant industry. Design/methodology/approach A scenario-based experimental design was used to examine changes in consumers’ brand evaluation depending on level of brand equity and corporate choice of response strategy. Findings It was found that the impact of brand rumors on consumer responses is more negative when the restaurant’s brand equity is low compared to when it is high. It was also found that a company's use of active response strategies is more effective in combating brand rumor than a strategy of simple denial. Practical implications The findings have significant implications for both academics and practitioners in terms of developing effective response strategies for counteracting brand rumors. Originality/value Given the frequency of brand rumors in the restaurant industry and their serious negative impacts, this study extends the existing brand crisis communication literature by demonstrating how consumers respond to a rumor and the effectiveness of different corporate rumor response strategies.

scholarly journals Organisational Innovations in Crisis Management of Project-Based Enterprises

2016 ◽  
Vol 28 (1) ◽  
pp. 26-32
Author(s):  
Eryk Głodziński ◽  
Stanisław Marciniak
Keyword(s):  
Crisis Management ◽  
Crisis Response ◽  
Short Term ◽  
Management Decisions ◽  
Unexpected Events ◽  
Response Strategies ◽  
Economic Slowdown ◽  
Management Of Project

AbstractOrganisational innovations and crisis management have a lot in common. Crisis may come in many various forms. It can be a result of economic slowdown or recession influencing the industry and, therefore, some of its organisations. However, firm disaster can be a result of wrong management decisions or unexpected events. Each form of crisis has its own causes, which influence the company in a number of ways. The main objectives of the paper are to describe the nature of crisis management in project-based enterprises and to define the scope and role of organisational innovations in it. The conducted research shows that the organisational innovations are the crucial elements of crisis response strategies. Applying organisational innovations, the entity can gain short-term benefits because they aim at improving the flexibility and adaptability of the company and the supervision of the running projects

scholarly journals KRIZNO UPRAVLJANJE NA OBRAMBNEM PODROČJU S POUDARKOM V SLOVENSKI VOJSKI

2017 ◽  
pp. 35-55
Author(s):  
NINA RADUHA ◽  
PAVEL VUK
Keyword(s):  
National Security ◽  
Crisis Management ◽  
Modern Society ◽  
Armed Forces ◽  
Crisis Response ◽  
Security System ◽  
Theory And Practice ◽  
Armed Conflicts ◽  
Effective Response ◽  
Management Concept

Povzetek Varnost danes ni ogrožena le zaradi oboroženih konfliktov, temveč predvsem in vedno pogosteje zaradi kompleksnih kriz. Učinkovit odziv nanje zahteva od nacionalnovarnostnega sistema stalno prilagajanje in pripravljenost na nepredvidljivost varnostnih razmer s prožno strukturo, razvito koordinacijo in z zmogljivostmi, sposobnimi ukrepanja na podlagi sistemskih in jasnih pravil na področju kriznega upravljanja. Prispevek osvetljuje pomen kriznega upravljanja v sodobni družbi s poudarkom na obrambnem področju, na katerem na podlagi teoretičnih in praktičnih spoznanj daje predloge, ki bi lahko bili za Slovensko vojsko kakovosten izhodiščni okvir za razpravo pri oblikovanju nujnih odgovorov na sodobne izzive kriznega upravljanja. Slovenija, njen nacionalnovarnostni sistem kot tudi vse njegove sestavine, vključno s Slovensko vojsko, si ne smejo in ne morejo dovoliti, da krizo pričakajo nepripravljeni ter brez vnaprej izoblikovanega in delujočega celovitega koncepta na področju kriznega upravljanja. Ključne besede: kriza, krizno upravljanje, krizno odzivanje, vaje kriznega upravljanja. Abstract Today, security is not threatened only because of armed conflicts, but mostly and increasingly because of the complexity of crises. An effective response to those crises requires the national security system to constantly adapt and remain ready for the unpredictable nature of the security situation. This can be achieved with a flexible structure, well-developed coordination and capabilities apt to react on the basis of clear and system rules in the field of crisis management. The article highlights the importance of crisis management in the modern society with the emphasis on the field of defence. It provides theory- and practice-based suggestions, which could serve as a quality frame of reference for a discussion in the process of preparing crucial responses to the contemporary challenges of crisis management. Slovenia, its national security system along with its components, including the Slovenian Armed Forces, cannot and should not presume to enter a crisis unprepared and without a pre-framed, effective and comprehensive crisis-management concept. Key words: Crisis, crisis management, crisis response, crisis management exercises.

scholarly journals Managing COVID-19 Pandemic Crisis: The Case of Greece

2021 ◽  
Vol 4 (2) ◽  
pp. 387-412
Author(s):  
Neofytos Aspriadis
Keyword(s):  
Crisis Management ◽  
Management Practice ◽  
Crisis Response ◽  
World Health ◽  
The Public ◽  
Response Strategies ◽  
Health Authorities ◽  
Public Health Authorities ◽  
Of Greece

This qualitative study analyzes the Greek government’s crisis management practice and public communication efforts during two waves of the COVID-19 pandemic in 2020. Integrating both crisis management theories and the World Health Organization’s pandemic control plans, discourse analysis and case study approaches were taken to analyze how Greek’s key government and public health authorities communicated with the public using different frames and crisis response strategies. Evaluations were conducted to assess the Greek government’s crisis communication procedures and the effectiveness of different rhetorical strategies used as evidenced in public briefings and public speeches.

scholarly journals BBC Sex-for-Grades-Report: Nigeria Tertiary Institutions ‘Crisis Management Strategies and Stakeholders’ Reactions

2020 ◽  
Vol 4 (1) ◽  
pp. 156
Author(s):  
Israel Ayinla Fadipe ◽  
Nuraen Adesola Bakenne
Keyword(s):  
Sexual Harassment ◽  
Public Relations ◽  
Crisis Management ◽  
Management Strategies ◽  
Crisis Response ◽  
Female Students ◽  
Response Strategy ◽  
Tertiary Institutions ◽  
Response Strategies ◽  
Higher Institutions

Studies have already acknowledged sexual scandals as public relations nightmares of higher institutions of learning. Therefore, we examined the crisis management strategies of Nigerian tertiary institutions and stakeholders’ reactions after the British Broadcasting Corporation’s sex-for-grades report. Adopting qualitative research, we analysed 13 available press releases of institutions retrieved from some institutions’ websites and sampled opinions of 20 stakeholders comprising parents, students and lecturers through a depth interview. We used Coombs’ theory of crisis response strategies: denial, diminish, rebuild and bolstering as thematic categories. We discovered that the institutions mostly used denial with diminish response strategy to blame societal decadence, scapegoat female students for and downplayed the severity of sexual harassment incidence by the institutions. More so, all the stakeholders distrust the credibility of local media in the reportage of sexual harassment cases. However, female students feel aggrieved that school administrations and national government neglected them for failing to outlaw sexual harassment and severely punish offenders. Therefore, we recommend that considering stakeholders’ perception of sexual harassment incidence in Nigerian ivory tower, Nigerian higher educational institutions should not adopt denial response strategy for sex scandal cases.

scholarly journals Learning from past crises: Evaluating hotels’ online crisis responses to health crises

2019 ◽  
Vol 20 (3) ◽  
pp. 372-378
Author(s):  
Bingjie Liu-Lastres ◽  
Hany Kim ◽  
Tianyu Ying
Keyword(s):  
Crisis Management ◽  
Crisis Communication ◽  
Communication Theory ◽  
Crisis Response ◽  
Future Research ◽  
Research Directions ◽  
Situational Crisis Communication Theory ◽  
Response Strategies ◽  
Future Research Directions ◽  
Crisis Responses

Organizational learning is an important function of tourism crisis management. By examining and evaluating hotels’ responses to the 2010 bed bug crisis on social media, the purpose of this study was to provide insights into how to establish effective crisis responses. Situational crisis communication theory was used as the theoretical framework and a total of 136 management responses were included in the sample. Content analysis and co-occurrence analysis were conducted. The results revealed a learning curve of crisis management for hotels. Enhancing and Bolstering were the most commonly used strategies within the sample. Further analysis showed the inconsistencies between hotels’ crisis response strategies and the situational crisis communication theory guidelines, where instructing information were seldom included. Based on the findings, this study discussed the importance of creating effective crisis responses and future research directions.

scholarly journals BRAND CRISIS RESPONSE STRATEGIES: A TYPOLOGIES CONTINUUM

2021 ◽  
Vol 22 (1) ◽  
pp. 146-158
Author(s):  
Bich Ngoc Do ◽  
Tuan Phong Nham
Keyword(s):  
Crisis Management ◽  
Research Result ◽  
Crisis Response ◽  
Primary Response ◽  
Secondary Response ◽  
Response Strategies ◽  
Clear Guideline ◽  
Brand Crisis ◽  
High Level ◽  
Response Group

This purpose of this study is to provide a spectrum to illustrate all applicable response strategies towards brand crisis management. A qualitative systematic method is adopted to review 128 relevant papers and synthesized in a brand crisis response typologies continuum. The findings were illustrated in the continuum which includes two main categories – primary response group with seven levels ranked lowest to highest by organizational involvement and responsibility, and secondary response group such as bolstering). This research result might enrich the current literature of brand crisis management which is fragmented and provide a clear guideline so that scholars and practitioners might track all pertinent solutions depending on low to high level of brands’ effort towards handling problems. Recognizing the discrepancy among response strategies, marketers and branders can choose either singular or merged solutions shown in the map to form a timely response to brand crisis, which is the main factor to crisis response success.

scholarly journals Co-Creating New Directions for Service Robots in Hospitality and Tourism

2021 ◽  
Vol 2 (1) ◽  
pp. 43-61
Author(s):  
Francesc Fusté-Forné ◽  
Tazim Jamal
Keyword(s):  
Ethical Issues ◽  
Research Literature ◽  
Service Robots ◽  
Future Research ◽  
Research Attention ◽  
Research And Practice ◽  
Tourism Management ◽  
New Directions ◽  
Hospitality And Tourism ◽  
New Research

Research on the relationship between automation services and tourism has been rapidly growing in recent years and has led to a new service landscape where the role of robots is gaining both practical and research attention. This paper builds on previous reviews and undertakes a comprehensive analysis of the research literature to discuss opportunities and challenges presented by the use of service robots in hospitality and tourism. Management and ethical issues are identified and it is noted that practical and ethical issues (roboethics) continue to lack attention. Going forward, new directions are urgently needed to inform future research and practice. Legal and ethical issues must be proactively addressed, and new research paradigms developed to explore the posthumanist and transhumanist transitions that await. In addition, closer attention to the potential of “co-creation” for addressing innovations in enhanced service experiences in hospitality and tourism is merited. Among others, responsibility, inclusiveness and collaborative human-robot design and implementation emerge as important principles to guide future research and practice in this area.

Making children’s ‘agency’ visible: Towards the localisation of a concept in theory and practice

2019 ◽  
Vol 9 (3) ◽  
pp. 200-211 ◽  
Author(s):  
Ruth Edmonds
Keyword(s):  
Social Development ◽  
Theory And Practice ◽  
Cultural Assumptions ◽  
Analytic Tool ◽  
Cultural Systems ◽  
Children’S Agency ◽  
Development Policies ◽  
Cultural Terms ◽  
New Directions ◽  
New Research

The concept of ‘agency’ is regularly put forward as an analytic tool to help understand, evaluate and act upon places around the world, through social development policies and programmes ostensibly designed to support or increase children’s agency. This article reflects on empirical research into children’s agency spanning a range of international contexts over two decades and offers new insights through critical engagement with a growing body of work on the ‘localisation’ of social development and humanitarian responses in international settings. It suggests that the largely normative ways in which the concept of agency is invoked as an analytic tool for understanding human experience universally effectively renders children’s agency invisible to us. This is because it is more a description of a particular discourse than something which actually helps us to understand and make visible children’s socio-culturally grounded ‘agentic practice’ from place to place. This article argues for new directions in research and practice to localise agency that are critical to the central commitments of interpretive social science. These new directions include (a) a new research agenda which can go beyond children’s ‘own perspectives’ to the discovery, description and analysis of agency in socio-cultural terms, to ensure it can function as an analytic tool for learning about socio-cultural phenomena which help animate local concepts of agency; and (b) the development of agency-related policies and programmes that are grounded in such locally situated concepts of agency developed through understanding local socio-cultural systems rather than externally derived socio-cultural assumptions about childhood and children’s agency.

scholarly journals Resilience in Practice: Responding to the Refugee Crisis in Turkey, Jordan, and Lebanon

2020 ◽  
Vol 8 (4) ◽  
pp. 294-305 ◽  
Author(s):  
Rosanne Anholt
Keyword(s):  
Crisis Management ◽  
Vulnerable Populations ◽  
Armed Conflict ◽  
Large Scale ◽  
Critical Reflection ◽  
Crisis Response ◽  
The Political ◽  
Refugee Crisis ◽  
Economic Context ◽  
Self Reliance

Little is known about how the idea of ‘resilience’ translates into practice. It has nonetheless emerged as a dominant theme in the governance of crises, such as political instability, armed conflict, terrorism, and large-scale refugee movements. This study draws on interviews with humanitarian and development practitioners in Turkey, Jordan, and Lebanon working under the Regional Refugee and Resilience Plan to explore how resilience is interpreted and translated on the ground. Results suggest that resilience is translated as the economic self-reliance of refugees, and the capacity for crisis management of refugee-hosting states, enacted through ‘localization’ and strengthening the ‘humanitarian-development nexus.’ The prominence of the political and economic context and the power relations between crisis response actors that it generates reveals the limits of what a buzzword like resilience can achieve on the ground. The findings highlight the need for researchers, policymakers, and practitioners to engage in continuous critical reflection on whether the ways in which resilience policies and programmes are implemented actually improve the ability of systems and vulnerable populations to recover from crisis, as well as on the validity of the assumptions and interpretations on which such policies and programmes are built.

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