scholarly journals Analysis of Some Essential Aspects Related to the Navigation Conditions on the Danube River

Inventions ◽  
2021 ◽  
Vol 6 (4) ◽  
pp. 97
Author(s):  
Andra Luciana Marcu Turcanu ◽  
Liliana Mihaela Moga ◽  
Eugen Victor Cristian Rusu
Keyword(s):  
Quality Function Deployment ◽  
Applied Research ◽  
Sustainable Use ◽  
Danube River ◽  
House Of Quality ◽  
The European Union ◽  
Technical Requirements ◽  
Significant Obstacle ◽  
Technical Features ◽  
The Relationship

The European Union has emphasized the creation of an appropriate framework to optimize the internal market and inland transport waterways, and remove barriers to their wider use. Administrative barriers in the logistics of goods on the Danube waterway and its navigable tributaries constitute a significant obstacle to the efficient and sustainable use of the Danube as the region’s central transport hub. The approach proposed in this paper was designed to identify and analyze the relationship between the main variables leading to problematic inland waterway traffic, in this case, on the Danube, and the measures taken by the European Commission to improve it. In terms of the applied research method, “Quality Function Deployment” (QFD), we assign global (overall) and local priority degrees. The proposed framework for adapting QFD as a tool for improving quality and, therefore, performance, aims to identify and prioritize directions for this improvement. The House of Quality (HOQ) is the tool that links areas for improvement to technical requirements. The disclosure of these connections helps identify and prioritize the technical features that will generate the most significant improvements.

MANAJEMEN KUALITAS JASA PERAWATAN MOTOR DENGAN METODE SERVQUAL, QUALITY FUNCTION DEPLOYMENT DAN MODEL KANO

2017 ◽  
Vol 11 (1) ◽  
pp. 61
Author(s):  
Risky Ramadhano ◽  
Anjar Priyono
Keyword(s):  
Literature Review ◽  
Service Quality ◽  
Quality Function Deployment ◽  
Service Performance ◽  
House Of Quality ◽  
Model Quality ◽  
Managerial Implication ◽  
Quality Function ◽  
Kano’S Model ◽  
The Relationship

The objective of this paper is to investigate the attributes of services at a scooter maintenance centreand how to improve the attributes. As many as 40 customers participated in this study to identify theattributes. The instrument was developed through a combination of literature review, interview focusgroup discussion. Unlike many other studies that assume a linear relationship between servicesattributes and customer satisfaction, this study considers the relationship as non-linear. For thisreason, this study does not only use Service Quality (SERVQUAL) Model but also Kano’s Modelwhich was combined with Quality Function Deployment. The analysis demonstrated that there were13 attributes required by customers of which 4, 5 and 4 were categorised as attractive, onedimensional and must-berespectively according to Kano’s Model. Managerial implication and futureresearch recommendation are also presented at the end of the paper.Keywords: Service quality, Kano’s Model, Quality Function Deployment, Service Performance, Voiceof Customer, House of Quality

scholarly journals Reducing Disturbance in Parking System by Using Quality Function Deployment (QFD) Method

2019 ◽  
Vol 10 (2) ◽  
pp. 6
Author(s):  
Muhammad Ashlyzan Razik ◽  
Noorshella Che Nawi ◽  
Asrul Hery Ibrahim Dzulkifli Mokhtar ◽  
Norlinda Mohd Rozar
Keyword(s):  
Factor Analysis ◽  
Quality Function Deployment ◽  
Access Point ◽  
House Of Quality ◽  
Customer Requirement ◽  
Quality Function ◽  
Parking System ◽  
System Improvement ◽  
The Relationship ◽  
Qfd Method

This paper purposed is to apply Quality Function Deployment (QFD) for Parking System Improvement at Taman Bendahara from perspective of customers. The main issue for the QFD problem was from the ‘what’ the customer requirement and ‘how’ to implement the problem to solutions. These two components emphasized on the House of Quality (HOQ) matrices. For this research, a systematic procedure is used in QFD method by applying a factor analysis and correlation Spearman. Factor analysis is the best group identified from the data and reduced the unused items. As for the correlation Spearman, it was used in order to see the relationship and strength of each factor. The result in this research identified four best group criteria which are availability, layout and design, safety and access point. These four criteria indicate the main improvement needed for parking system. By using the QFD method, the management of parking system at Taman Bendahara should listen to the customers’ voice to seek a solution for these issues. This study proposed strategy can be applied for others management to identify the solution for parking problems.

scholarly journals ANALISIS PERBAIKAN KUALITAS PELAYANAN DALAM UPAYA MENINGKATKAN KEPUASAN PELANGGAN MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT (STUDI KASUS CAFE XYZ RAWALUMBU)

2020 ◽  
Vol 1 (2) ◽  
pp. 89-100
Author(s):  
Chusnul Chotimah ◽  
Alloysius Vendhi Prasmoro ◽  
Denny Siregar
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Fast Food ◽  
Quality Function Deployment ◽  
House Of Quality ◽  
Quality Function ◽  
Technical Requirements ◽  
The Matrix ◽  
Fast Food Restaurants ◽  
Voice Of Customer

ABSTRACT Culinary business in Bekasi is growing more and more, both cafes or other fast food restaurants. This encourages entrepreneurs, investors to do culinary business. One of the fast food culinary businesses is the XYZ cafe. This study discusses the analysis of service quality in XYZ cafe about voice of customers to increase customer satisfaction at XYZ cafe. The purpose of this study is to determine the priority scale to increase the customers satisfaction based on the voice of customer and know what technical requirements should be given by cafe XYZ to does what customers need . The method used is the QFD, using the matrix house of quality. The results of this study are 15 Voice OF customer attributes that have also been sorted by priority scale of improvement, with the first priority being the taste of delicious and fresh and there are 8 attributes of technical requirements. Keywords: Service Quality, Voice of Customer, customer satisfaction, Quality Function Deployment (QFD), House of Quality

scholarly journals DESAIN KUALITAS JASA PENGIRIMAN PADA PT. X DENGAN PENDEKATAN HOUSE OF QUALITY

2021 ◽  
Vol 10 (4) ◽  
pp. 353
Author(s):  
Dina Paulina ◽  
Ni Ketut Purnawati
Keyword(s):  
Quality Function Deployment ◽  
Service Design ◽  
Technical Requirement ◽  
Company Performance ◽  
House Of Quality ◽  
Quality Function ◽  
Purposive Sampling ◽  
Customer Expectations ◽  
Technical Requirements ◽  
The Difference

Desain jasa bertujuan agar jasa yang ditawarkan dapat memenuhi harapan pelanggan. Salah satu alat yang dapat digunakan dalam desain jasa adalah Quality Function Deploy Service design is intended so that the services offered can meet customer expectations. One of the tools that can be used in service design is Quality Function Deployment with the House of Quality, which connects customer desires and the company's ability to respond to them, besides knowing the company's position in competition. The study population are all customers of PT. X and its competitors with 115 people as samples through purposive sampling. Results show PT. X has not been able to fulfill customer wants or needs properly, seen from the gap between level of interest and the level of company performance. There are 7 service indicators that become customer needs or customer requirements and 7 technical requirements, although the difference is not that far, position of PT. X is still below its competitors and needs improvement to increase customer satisfaction. Keywords: Design services, QFD, House of Quality ment dengan House of Quality, yang menghubungkan keinginan pelanggan dan kemampuan perusahaan dalam menanggapinya, selain itu dapat mengetahui posisi perusahaan dalam persaingan. Populasi penelitian adalah seluruh pelanggan PT. X dan pesaingnya dengan sampel sebanyak 115 responden menggunakan purposive sampling. Hasil menunjukkan PT. X belum mampu memenuhi keinginan atau kebutuhan pelanggan dengan baik dilihat dari adanya gap antara tingkat kepentingan dengan tingkat kinerja perusahaan. Terdapat 7 indikator pelayanan jasa yang menjadi kebutuhan pelanggan atau customer requirement dan 7 technical requirement, walaupun perbedaanya tidak jauh namun posisi PT. X masih dibawah pesaingnya dan membutuhkan perbaikan untuk meningkatkan kepuasan pelanggan.

scholarly journals The Application of Quality Function Deployment for the Development of Rubber Sheet Machine

2021 ◽  
Vol 58 (2) ◽  
pp. 4721-4728
Author(s):  
Phanuwat Wongsangnoi, Nalin Pianthong, Nattadon Pannucharoenwong
Keyword(s):  
Quality Function Deployment ◽  
Customer Demand ◽  
Relative Priority ◽  
Rubber Sheet ◽  
Technical Requirements ◽  
Flat Sheet ◽  
Weight Score ◽  
Technical Specifications ◽  
Sheet Extrusion ◽  
The Relationship

This research aims to find suitable ways to develop a rubber flat sheet extrusion machine. To meet the needs of customers by applying qualitative distribution techniques by exploring the needs of The sample farmers in the 4 provinces with a large amount of rubber flat sheet production in the Northeastern region are Sakon Nakhon Province, Nakhon Phanom Province, Mukdahan Province and Bueng Kan Province, which have two operating procedures, Part 1. Is to collect customer requests by interviewing Then group the customer demand factors with a link group chart to bring out the questionnaire and to find the weight score of the importance of each factor of the development of rubber sheet extrusion machine Part 2 is to build a quality house to find technical requirements. Relationship between technical specifications and the relationship between customer demand factors and technical requirements. By scoring the correlation and ranking the result was the time of extruding the rubber. The weight was 131.2, the relative priority (% Relative) 7.99, the thickness-thin adjustment was 118.5, the relative importance (% Relative) 7.22 and the size of the rubber sheet. The weight was 114.4 priority by comparison (% Relative) 6.98, respectively.  

Integrated QFD, Fuzzy Linear Regression and ZOGP

2019 ◽  
Vol 6 (4) ◽  
pp. 61-73
Author(s):  
Pelin Celik ◽  
Talha Ustasuleyman
Keyword(s):  
Linear Regression ◽  
Product Design ◽  
Design Process ◽  
Goal Programming ◽  
Quality Function Deployment ◽  
House Of Quality ◽  
Fuzzy Linear Regression ◽  
Customer Expectations ◽  
Technical Requirements ◽  
Product Design Process

In the current, highly competitive marketplace, customer demand is a major factor in the product design process. Most firms make an effort to indicate that their products differ from the competitors' products. The purpose of this paper is to understand customers' expectations of and technical requirements for e-stores and to evaluate most popular e-stores in Turkey (i.e., ES1, ES2, ES3). In this study, the authors aim to understand the customer expectations and technical requirements by using quality function deployment (QFD). To prepare the house of quality (HoQ), the authors surveyed 20 experts who are customers who have elite membership (their expenses for these e-stores are more than regular customers and have elite cards) of the three e-stores and academicians. After creating the HoQ, the authors employ fuzzy linear regression to evaluate the relationships between customer expectations and technical requirements and among technical requirements themselves. Finally, the authors use zero-one goal programming (ZOGP) to select the most desirable e-store.

scholarly journals An Integrated Methodology for Supplier Selection under the Presence of Vagueness: A Case in Banking Sector, Turkey

2014 ◽  
Vol 2014 ◽  
pp. 1-14 ◽  
Author(s):  
Semih Onut ◽  
Suleyman Tosun
Keyword(s):  
Supplier Selection ◽  
Quality Function Deployment ◽  
Banking Sector ◽  
Selection Process ◽  
Fuzzy Topsis ◽  
Analytic Network Process ◽  
Second Phase ◽  
House Of Quality ◽  
Quality Model ◽  
Technical Requirements

A supplier selection process mainly involves evaluation of different alternative suppliers based on different criteria. This process can be handled as a combination of the customer needs and the technical requirements. Also customers can be considered as the companies to purchase the suppliers’ technical expertise. Hence, this kind of relationship can be analyzed as a house of quality model typical of quality function deployment (QFD). This paper develops a supplier evaluation approach based on the analytic network process (ANP), QFD, and the technique for order performance by similarity to ideal solution (TOPSIS) methods to help an investment bank in Turkey as a real world application. Fuzzy logic is used to capture the vagueness in people’s verbal assessments. In the first phase, matrices used to define the importance of the supplier selection criteria and the technical requirements are calculated with the fuzzy ANP method. The technical requirements and the criteria are combined in the house of quality to evaluate the relationship between them. In the second phase, fuzzy TOPSIS is used to rank the suppliers based on the weighted criteria obtained from the first phase. The study was followed by the sensitivity analysis of the results.

scholarly journals Quality improvement of the e-commerce website using integration of Kano model-ipa with QFD approach

2021 ◽  
Vol 4 (3) ◽  
pp. 1-20
Author(s):  
Amalina Shadrina ◽  
◽  
Zulfa Fitri Ikatrinasari ◽  
Keyword(s):  
Quality Improvement ◽  
Management Strategies ◽  
Effective Management ◽  
House Of Quality ◽  
Validity And Reliability ◽  
Kano Model ◽  
Survey Results ◽  
Technical Features ◽  
The Relationship

This study was conducted to analyze the quality of e-commerce websites, find out which items need improvement, and make improvement design e-commerce websites. This study uses the kano model and Importance Performance Analysis approach based on 7 dimensions with 39 attributes. This study used the survey results from 103 respondents who regularly use the e-commerce website Tokopedia.com. The results of the questionnaire through the validity and reliability tests were used to analyze the reliability of items and the feasibility of the results of the questionnaire. After that, the results of the questionnaire through the corellation and hypothesis tests were used to know the relationship between variables. The findings show that 7 attributes influence customer satisfaction. However, the findings are still nowhere near the expectations. Thus, it requires being the focus of improvement. Improvements in design of 7 attributes in the form of House of Quality with 6 technical features needed to improve the quality of e-commerce website Tokopedia.com. Therefore, effective management strategies can be applied to overcome the intense competition in the e-commerce industry.

scholarly journals Instant Corn Rice Product Development

2019 ◽  
Vol 20 (2) ◽  
pp. 117
Author(s):  
Khoirul Hidayat ◽  
Mohammad Fuad Fauzul Mu'tamar ◽  
R Arief Firmansyah ◽  
Wahyudi Illahi
Keyword(s):  
Product Development ◽  
Quality Function Deployment ◽  
Primary Source ◽  
House Of Quality ◽  
Font Size ◽  
Technical Requirements ◽  
Yellow Color ◽  
Long Time ◽  
Qfd Method ◽  
Color Attribute

The Madurese consumes corn as the primary source of carbohydrates. However, currently, they are experiencing a shift in consumption from corn to rice. It is caused by the availability of abundant rice. Moreover, another reason is the process of processing corn requires a relatively long time. The purpose of this research is to develop instant Madura corn rice. The method used in this research is the Quality Function Deployment (QFD) method. Based on the House of Quality matrix obtained 16 attributes of consumer needs both in terms of products and packaging. Highest Attributes of the needs of consumers are attributes without preservatives for the product aspect and presenting attributes for the packaging aspect. There are 17 attributes of technical requirements needed to meet the attributes of consumer needs. Highest priority  The technical requirements are the corn type attribute for the product side and the font-size attribute for the packaging aspect. The results of product comparisons with competitors, Madura corn rice products have advantages in the yellow color attribute. Furthermore, It needs to be improved attributes about the texture a little soft.

scholarly journals FEM Analysis and Experimental Research into Carrier Brackets in Ventilated Facades

2020 ◽  
Author(s):  
Michał Kołaczkowski ◽  
Aleksander Byrdy
Keyword(s):  
Limit State ◽  
Fem Analysis ◽  
Ultimate Limit State ◽  
The European Union ◽  
Weakest Link ◽  
Technical Requirements ◽  
Calculation Results ◽  
Cladding Panels ◽  
The Relationship ◽  
Ultimate Limit

Ventilated facades are one of the most durable and attractive ways of finishing a building facade. The weight of cladding panels and substructure elements of ventilated facades is transferred into building structure via carrier brackets (mounting brackets). This article is focused on resistance to vertical load which is one of the basic technical requirements that need to be met by facades carrier brackets inside the European Union, defined in European Technical Approval Guidelines – ETAG 034. FEM models of carrier brackets were presented, and the results of a non-linear analysis were described. The results of the numerical analysis were verified by means of laboratory testing. The article examines the influence of adopting various material stress-strain diagrams in FEM models on calculation results, especially when pertaining to the viability of applying a diagram in accordance with the continuous strength method (CSM). Based on the laboratory tests and the analysis of the FEM models it was shown which part of the carrier bracket is its weakest link and is decisive for its load-bearing capacity. The relationship between serviceability limit state and ultimate limit state for stainless steel brackets with various overhangs was also presented.

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