Using Social Media for Citizen Participation: Contexts, Empowerment, and Inclusion

Social media have been increasingly used by governments and planning professionals to gain public opinions, distribute information, and support participation in planning practices. Nevertheless, few studies have been conducted to understand the influence of local contexts and the extent to which social media can enhance citizen power and inclusion. This study investigates the role of social media in citizen participation by taking case studies in the Netherlands. It adopts a mixed methods approach that combines interviews, web scraping, and content analysis to understand the characteristics of social media participation. There are several key findings. First, support policies and a high level of social media penetration rate are preconditions for more inclusive participation. Second, social media enhance social inclusion by engaging many participants, who may not be able to participate via traditional methods. Third, they facilitate interactions and different levels of citizen power, though the government still plays a leading role within top-down approaches. Finally, they improve the effectiveness of participation regarding transparency, accessibility, and workable solutions. However, there are several potential political and social bias associated with social media technology. The combination of online and offline participation methods is properly necessary to engage different groups in the planning process.

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Citizen Participation in Responding to Natural Disasters Through Twitter Messages

Journal of Information Technology and Computer Science ◽

10.25126/jitecs.202052179 ◽

2020 ◽

Vol 5 (2) ◽

pp. 123

Author(s):

Rizky Pamuji ◽

Ismiarta Aknuranda ◽

Fatwa Ramdani

Keyword(s):

Social Media ◽

Natural Disasters ◽

Citizen Science ◽

Citizen Participation ◽

Disaster Relief ◽

Local Communities ◽

Citizen Involvement ◽

The Government

Citizen participation in collect and distribute information increase the role of the citizen involvement in local issues and increasing the benefits of society for the government and the environment. The contribution of citizens can be useful in helping to deal with environment problems and assist certain parties in meeting data needs, this is commonly referred to as citizen science. In its development, citizen science involvement in providing information began to involve social media as a platform for sharing information. In this study we try to explore citizen science of Indonesia, we conduct case study exploring how citizen in Indonesia used social media such as Twitter in response to one of the country’s worst disaster in 2018 namely Lombok Earthquake. By analyzing these user generate message we may know what the response of Indonesian citizen during event and understand more about citizen science in Indonesia through social media including its role and contribution. The information also may assist local communities in obtaining up-to-date information, providing assistance according to needs of the populace and use to manage and plan disaster relief both during and after the event.

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THE ROLE OF INSTAGRAM AS AN INFORMATION DELIVERANCE TO THE CITIZEN BY THE PUBLIC RELATIONS OF SALATIGA CITY GOVERNMENT

Expose Jurnal Ilmu Komunikasi ◽

10.33021/exp.v2i2.610 ◽

2019 ◽

Vol 2 (2) ◽

pp. 111

Author(s):

Silvia Widya Kusumaningtyas ◽

Zon Vanel

Keyword(s):

Social Media ◽

Public Relations ◽

Active Role ◽

City Government ◽

Online Information ◽

The Public ◽

Information Media ◽

Government Public Relations ◽

The Government

Social media is one type of new media that facilitates the process of communication among human. Social media makes it easy for users to communicate and share information in a wider range. At present, not only people use Instagram, but the government also needs to keep up with the time to participate in using Instagram as an online information media. Public Relations of the Salatiga Government is one of the public relations departments that uses Instagram as an online information media to provide information needed by the community. This research aimed to find out how the content of the information was and how the role of instagram was as an information deliverance to the citizen by the public relations of Salatiga. Through qualitative methods research, data is collected by means of interviews and observations. The results showed that the Salatiga Government Public Relations Instagram account had a role to increase brand awareness, connect many people and as a source of information/ business promotion.Public Relations of the Salatiga Government considers that Instagram plays an active role in conveying information to the public. This is seen from the many positive responses received by the Salatiga City Government Public Relations during managing Instagram as a modern information deliverance.

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The Role of Corporate Social Responsibility in Restoring Green Concepts: Qataris Response to Social Media Campaigns

University of the Future: Re-Imagining Research and Higher Education ◽

10.29117/quarfe.2020.0258 ◽

2020 ◽

Author(s):

Rana Hassan

Keyword(s):

Social Media ◽

New Media ◽

Social Responsibility ◽

Media Technology ◽

Media Campaigns ◽

Awareness Campaigns ◽

The Individual ◽

Corporate Social ◽

And Behavior

This research focuses on consumer behavior in Qatar and the individual social responsibility in support of environment. The research also describes the role of social media and CSR in promoting awareness campaigns and how effective they are in changing conceptions and behavior. This is measured by focusing on standards, emotions and actions of individuals and how they are affected by CSR campaigns launched by corporations and public sectors.The study measures the uses and impact of new media technology such as mobile applications and social media in achieving the environment pillar of Qatar vision 2030 in addition to designing effective CSR campaign. The Trans theoretical Model of behavior change, by Prochaska and DiClemente (1983) will be examined through a quantitative analysis on social media users.

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Implementation of Social Media Concepts for E-Government

Smart Cities and Smart Spaces ◽

10.4018/978-1-5225-7030-1.ch049 ◽

2019 ◽

pp. 1071-1091

Author(s):

Raimundo Díaz-Díaz ◽

Daniel Pérez-González

Keyword(s):

Social Media ◽

Citizen Participation ◽

Smart Cities ◽

City Council ◽

Political Agenda ◽

The Public ◽

Partnership Model ◽

The Government ◽

Technological Platform

Some governments have proven social media's potential to generate value through co-creation and citizen participation, and municipalities are increasingly using these tools in order to become smart cities. Nevertheless, few public administrations have taken full advantage of all the possibilities offered by social media and, as a consequence, there is a shortage of case studies published on this topic. By analyzing the case study of the platform Santander City Brain, managed by the City Council of Santander (Spain), the current work contributes to broaden the knowledge on ambitious social media projects implemented by local public administrations for e-Government; therefore, this case can be useful for other public sector's initiatives. The case studied herein proves that virtual social media are effective tools for civil society, as it is able to set the political agenda and influence the framing of political discourse; however, they should not be considered as the main channel for citizen participation. Among the results obtained, the authors have found that several elements are required: the determination and involvement of the government, a designated community manager to follow up with the community of users, the secured privacy of its users, and a technological platform that is easy to use. Additionally, the Public Private Partnership model provides several advantages to the project, such as opening new sources of funding.

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Sentiment Analysis in Crisis Situations for Better Connected Government

Web 2.0 and Cloud Technologies for Implementing Connected Government - Advances in Electronic Government, Digital Divide, and Regional Development ◽

10.4018/978-1-7998-4570-6.ch008 ◽

2021 ◽

pp. 162-181

Author(s):

Asdrúbal López Chau ◽

David Valle-Cruz ◽

Rodrigo Sandoval-Almazán

Keyword(s):

Social Networks ◽

Social Media ◽

Sentiment Analysis ◽

Citizen Participation ◽

Important Means ◽

The Government ◽

Made In ◽

Crisis Situations

One of the pillars of connected government is citizen centricity: an approach in which citizen participation is essential. In Mexico, social networks are currently one of the most important means by which citizens express their needs and provide opinions to the government. The goal of this chapter is to contribute to citizen centricity by adapting the methodology of sentiment analysis of social media posts to an expanded version for crisis situations. The main difference in this approach from the normally accepted one is that instead of using pre-defined classes (positive and negative) for sentiments, the authors first determined the different data categories and then applied them to the classic process of sentiment analysis. This approach was tested using posts on Mexico's earthquake in 2017. They found that needs, demands, and claims made in the posts reflect sentiments in a better way, and this can help to improve the government-citizen connection.

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Chinese Citizenry Social Media Pressures and Public Official Responses

Advances in Electronic Government, Digital Divide, and Regional Development - Digital Transformation and Its Role in Progressing the Relationship Between States and Their Citizens ◽

10.4018/978-1-7998-3152-5.ch007 ◽

2020 ◽

pp. 139-181

Author(s):

James Robert Masterson

Keyword(s):

Social Media ◽

Public Domain ◽

Chinese Government ◽

Public Official ◽

Government Officials ◽

The Public ◽

Access Information ◽

The Government ◽

Use Of Social Media ◽

High Level

Widespread use of social media in China is a double edged sword: social media offers opportunities for the government to connect with society, gauge the opinion of citizens in the public domain, and allow citizens to voice their anger when necessary by blowing off steam online rather than in the streets. However, social media also allows citizens to access information outside of China much more rapidly and efficiently and to link up and communicate with other citizens much more quickly. Social media allows users to share texts, photos, and files, making it much more difficult for the government to control information and to thwart organizing for political purposes. In some instances, the use of social media has forced the Chinese government to take actions that it otherwise would not have done or to reverse actions or policies already set in place. The goal of this chapter is to illustrate the double-edged sword that social media poses to government officials in China, particularly high-level party officials in Beijing.

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Tourism suppliers’ view of the role of government initiatives and tourism competitiveness in distressed contexts

Tourism Dynamics ◽

10.23912/9781911635932-4944 ◽

2021 ◽

Author(s):

Erisher Woyo

Keyword(s):

Developing Economies ◽

Tourism Development ◽

Convenience Sample ◽

Role Of Government ◽

Level Of Involvement ◽

Government Involvement ◽

The Government ◽

Using Data ◽

High Level

This chapter analyses the role of government initiatives in tourism competitiveness, using data collected from suppliers operating in a distressed tourist destination. The government’s involvement in the process of tourism development, especially in developing countries, is critical. The role and participation of governments in tourism development vary from minimal to a high level of involvement. Developing economies with ongoing political and economic challenges like Zimbabwe have not been comprehensively researched, especially on the nexus between competitiveness and government initiatives. Using qualitative data from a convenience sample of 15 hospitality and tourism managers in Zimbabwe, it was found that the role of government is important for enhancing tourism competitiveness. The study concludes that a higher level of government involvement is needed for Zimbabwe to enhance competitiveness. The government should play a greater role, especially in providing an enabling environment for improved competitiveness while reducing corruption.

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EWOM firestorm: young consumers and online community

Young Consumers Insight and Ideas for Responsible Marketers ◽

10.1108/yc-03-2019-0982 ◽

2019 ◽

Vol 21 (1) ◽

pp. 1-15 ◽

Cited By ~ 1

Author(s):

Sasithorn Suwandee ◽

Jiraporn Surachartkumtonkun ◽

Aurathai Lertwannawit

Keyword(s):

Social Media ◽

Online Community ◽

Community Members ◽

Content Type ◽

Service Failures ◽

Young Consumers ◽

Mixed Factorial Design ◽

Information Characteristics ◽

High Level

Purpose This study aims to examine the influence of homophily in an online community and the effect of electronic word of mouth (eWOM) consensus on young consumers’ attitudes. Design/methodology/approach This study implemented an experimental research design using a two (low/high homophily) × two (low/high eWOM consensus) mixed factorial design. This study explores young consumers’ changes in brand attitude after encountering negative eWOM. Findings The results indicate that a high consensus of negative eWOM among online community members leads to significant changes in attitude, while a low consensus of negative eWOM does not produce such an effect. Negative eWOM from either high or low homophilous sources produces significant changes in attitude. There are significant attitude changes when a strong consensus of negative eWOM is received from a source with a high level of homophily. Research limitations/implications Service failures in offline service settings lead to the dissemination of negative eWOM on social media. To handle and prevent social media crises, researchers should understand online crises antecedents relating to information characteristics i.e. eWOM consensus and characteristics of online community members to evaluate the crises impact. Brands should monitor tone and dialogue of online community member on social media to remedy and diminish any damage done to their brand image from negative eWOM. Originality/value This study contributes to the application of social network theory by understanding the role of nodes on negative eWOM effect in social media.

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Baku Oil and Transcaucasian Pipelines, 1883–1891: A Study in Tsarist Economic Policy

Slavic Review ◽

10.2307/2499309 ◽

1984 ◽

Vol 43 (4) ◽

pp. 604-623 ◽

Cited By ~ 8

Author(s):

John P. McKay

Keyword(s):

Economic History ◽

Industrial Development ◽

Crimean War ◽

Leading Role ◽

Finance Minister ◽

Role Of The State ◽

The Government ◽

Almost All ◽

Point Of Departure

The leading role of the state in nineteenth-century Russian industrialization is one of the most widely accepted notions in economic history. Thus state-sponsored industrialization, deeply rooted in the strength of the despotic state and the subservience of an undifferentiated peasantry and an insignificant middle class, began in earnest in the era of the Great Reforms, after the Crimean War had shocked the government out of its economic lethargy under Nicholas I and Finance Minister Kankrin. It continued unevenly thereafter until it crested in the burst of state-led growth in the 1890s. The “statist interpretation” of prerevolutionary Russian industrial development has been most notably expounded by Alexander Gerschenkron in a series of influential essays and by Theodore Von Laue in his biography of Sergei Witte. It thoroughly dominates non-Soviet scholarship and serves as the point of departure for almost all general investigations.

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