Anti-crisis management of large public catering chains

2021 ◽  
pp. 27-45
Author(s):  
Dmitrii Vasilyevich Mashin

Against the background of the conducted research, it was found out that the theoretical base in the fi eld of crisis management is not suffi ciently developed to understand the modern practice of managing large public catering networks in a crisis. In our opinion, this aspect may be the cause of errors on the part of managers managing large catering chains and the likelihood of elimination from the market. Not only since the coronavirus pandemic, authorities and auditors have been demanding that catering establishments have a crisis concept. In the event of a crisis, the company can quickly reach its limits. Most often, it is too late to look for a solution only when it leads to stress and, as a result, to chaotic consequences. Those catering establishments that take precautions and have created a suitable concept in advance have an advantage and can respond objectively and purposefully. The corona pandemic has shown what complex problems need to be addressed and what uncertainties this leads to. Only wellinformed managers can successfully lead a catering company and employees out of a crisis. Among food service businesses around the world that have weathered the corona crisis well, fl exibility has been a crucial success factor. Flexible food service companies quickly adapted their business model to the changing behavior of consumers during the crisis. This allowed them to maintain their sales and ensure their existence after the crisis. Some restaurateurs have been able to gain a competitive advantage through fl exibility and quick response, and even attract new customers. The article deals with the issues of anti-crisis management of large public catering networks and develops a comprehensive system of measures aimed at anticrisis management of large public catering networks.

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ananya Bhattacharya ◽  
Ambika Zutshi ◽  
Ali Bavik

Purpose This paper aims to propose a “Four-F (finding facts, fostering alternates, fulfilling implementation and feasibility testing)” action plan to global food service businesses (FSB) such as restaurants (dine-in/take away) to build resilience during times of global crises. The 2019 Coronavirus disease and FSBs apply as working examples elaborating the proposed Four-F action plan with several managerial implications for the internal and external stakeholders of FSBs. Design/methodology/approach The method involves reviewing and coding 108 articles using the PRISMA approach, then applying findings to develop the Four-F action plan integrating multiple theoretical concepts (such as stakeholder, crisis management and dynamic capabilities). Findings There are two key findings. First, though all four crisis phases should be considered by decision-makers as part of their contingency planning process, the pre and post-crisis stages need higher attention. Second, the Four-F action plan provides specific recommendations to FSBs stakeholders (consumers, suppliers and government) for each crisis phase (pre-crisis, crisis emergence, crisis occurrence and post-crisis). Originality/value To the best of the authors’ knowledge, this is the first paper that has incorporated multiple theoretical frameworks (stakeholder theory, crisis management and dynamic capabilities) within the FSBs context and provided the Four-F action plan for decision-makers to understand and manage crisis phases.


2017 ◽  
Vol 20 (2) ◽  
pp. 5-19
Author(s):  
Damian Kaźmierczak

Using a sample of 1,705 convertible bonds issued by manufacturing and service companies from the United States (1,138 issues); Europe (270); and Asia (297) between 2004 and 2014 this paper investigates the role of callable convertibles in the corporate investment process. This research shows first that callable convertibles are used to finance investment projects particularly by American firms which may exercise new investment options to improve poor financial performance. Secondly, the same strategy may be followed by European companies, but they seem not to carry out investments on as large a scale as American firms. Thirdly, the research results do not provide evidence that Asian enterprises use callable convertibles for investment purposes: they likely use these instruments for different reasons.


Author(s):  
Andi Arfian ◽  
Dede Mustomi ◽  
Juarni Siregar ◽  
Adelia Alvi Yana

In the world of business, especially for service businesses, there are many strategies to make a business successful. In addition to a reliable marketing strategy, a business also needs excellent service so that it can make consumers comfortable and happy. Each company will compete to provide the best service for its customers which makes customers satisfied so that it can improve other aspects such as sales, profit. In this study the authors analyzed aspects of the web service service available at PT Tratana, namely by analyzing the excellent service system to consumers with Using the Webqual4 model and data processing with the Pls-Sem method from the results of this study it is expected to know the extent to which the effectiveness and satisfaction of consumers after buying the products they buy from the analysis results obtained by many variables that are not significant to customer satisfaction..


2020 ◽  
Vol 5 (21) ◽  
pp. 240-247
Author(s):  
Ahmad Shamsul Abd Aziz ◽  
Nor Azlina Mohd Noor ◽  
Khadijah Mohamed

Coronavirus 2019 (COVID 19) was first reported in Wuhan, China in December 2019. The rapidly spreading coronavirus outbreak around the world had forced the World Health Organization (WHO) to declare COVID 19 as a pandemic on March 11, 2020. Crisis management for COVID 19 requires an integrated and realistic approach, and a focus on technology can assist matters to become more efficient. Although IR 4.0 technology is widely used in dealing with pandemic crises, the relevant laws relating to intellectual property laws, especially copyrights and patents with this technology must continue to be protected. This article discusses IR 4.0 technologies such as artificial intelligence (AI) and blockchain as applied in the era of pandemics and intellectual property protection associated with this technology. For this purpose, this article applies library research methodology by analyzing primary and secondary sources. This article concludes that IR 4.0 technology such as artificial intelligence and blockchain is seen as jewels in the era of pandemics because as with the use of this technology, human communication can be reduced. In addition, this technology can also reduce dependence on manpower. Improvements to intellectual property laws can be done in providing more protection against this IR 4.0 technology.


Author(s):  
Dewi Nusraningrum ◽  
Salmi Mohd. Isa ◽  
Dipa Mulia

The application of industry 4.0 has been doing in many countries in the world today even some developed countries have headed to industry 5.0, nevertheless in Indonesia there are still many companies that have not implemented industry 4.0. This research aims to find out the extent of the implementation of industry 4.0 in Indonesia, especially the industry located on the island of Java.The industry 4.0 aspects as a benchmark of differentiator from previous industrial developments is worth scrutinized to know its application levels in the service and manufacturing industries. Although many industries still combine their operating system between the 4.0 industry and conventional operating systems. The populations are the services and manufacturing companies. The data was obtained by using a questionnaire distributed online to respondents with a purposive sampling method. The data was grouped according to The level of implementation and is centered. The calculation and percentage results demonstrate that the level of implementation of the 4.0 industry with a technology base in service companies and manufacturing companies are at a managed level. It illustrates that the companies being researched have not been fully on the demands of the 4.0 industry.


Author(s):  
Marta Iurevna Grigoryan ◽  
◽  
Yulia Adolfovna Kosikova ◽  

This article discusses the results of marketing research of the market of public catering enterprises. In 2018, Russia was the mistress of the world championship on football. This event could not but affect the attendance of catering establishments in the cities hosting fans. Almost all restaurateurs agree on one thing - the championship had a great impact on business. On average, revenue growth in restaurants and bars in Moscow ranged from 10% on the outskirts of the city and up to 150% in the center. Beer sales have increased significantly. The staff has increased and improved qualitatively. This laid the Foundation for the further growth of the popularity of Russia, as satisfied customers will transmit positive information in their homeland, inviting more and more tourists to visit us.


2021 ◽  
Author(s):  
Rachel Gajanan Kakade ◽  
Pawandeep Singh Bagga

Abstract In recent years, we have seen some refined drilling technologies crop up all over the world. These have given rise to implementation of remote centers to work on real time decision making with the wells. While drilling is in process, there are technologies that enable real time transmission of data and voice to and from remote sites, helping in real time intelligent commands and responses. It is hence now possible to form a single team of experts to monitor and control drilling operations. The development of remote operations in the oil and gas industry has evolved over years starting 2004 at different speeds in different regions of the world. For example, it took longer to reach the US land market because of resistance to change at the rig site. The decrease in oil prices in 2014 however, pushed remote operations into existence to reduce cost. Due to challenges such as either oilfield culture, company strategy, human factor, legal factor etc., it was not exactly the "norm". Fast forward to 2020 when the Covid-19 pandemic hit the oil industry into another slump, service companies have been pushed into the remote operations world. To learn with the times, this may be the new norm and maybe an excellent one. Many service companies have successfully performed operations wells globally increasing not only the efficiency of wellsite operations but also contributing to cost optimization and safety. During implementation, it is observed that remote operations are less a technical challenge, and more a value challenge requiring confidence from all stakeholders. In terms of drilling and operational efficiency, the results observed globally are significant, with fewer trips for M/LWD failure, as well as significant reductions in M/LWD NPT while drilling. This paper discusses the implementation of remote operations at global scale, lesson learnt on day-to-day basis, optimization opportunities, business workflow, positives such as business continuity, safety aspect and last but not the least, the environmental impact. The paper also talks of changes and effects of Covid-19 Pandemic on these operations. Remote operations prepare us well for such pandemic and it may be the safer way to operate now on. Also discussed are the keys to successful remote operations and various examples of remote operations establishments throughout the globe. Lastly a SWOT analysis is done to conclude how remote operations will help operators to add more value to operations and show that remote operations is the new future.


Author(s):  
Nilmini Wickramasinghe ◽  
Rajeev K. Bali

Recently, the world has witnessed several large scale natural disasters: the Tsunami that devastated many of the countries around the rim of the Indian Ocean in December 2004, extensive flooding in many parts of Europe in August 2005, hurricane Katrina in September 2005, the outbreak of Severe Acute Respiratory Syndrome (SARS) in many regions of Asia and Canada in 2003, and the earthquake disaster in Pakistan towards the end of 2005 . These emergency and disaster situations (E&DS) serve to underscore the utter chaos that ensues in the aftermath of such events, the many casualties and loss of life, not to mention the devastation and destruction that is left behind. One recurring theme that is apparent in all these situations is that irrespective of the warnings of the imminent threats, countries have not been prepared and ready to exhibit effective and efficient crisis management. This paper examines the application of the tools, techniques, and processes of the knowledge economy to develop a prescriptive model that will support superior decision making in E&DS and thereby enable effective and efficient crisis management.


Sign in / Sign up

Export Citation Format

Share Document