scholarly journals An Examination on E-Service Quality in Online Shopping

2019 ◽  
Vol 8 (2S10) ◽  
pp. 401-413
Keyword(s):  
Service Quality ◽  
Online Shopping ◽  
Research Study ◽  
Primary Data ◽  
Chi Square ◽  
Chi Square Test ◽  
Use Of Internet ◽  
Ranking Analysis ◽  
Structured Questionnaire

Online shopping is the use of internet as means of communication with consumers, the field of e-commerce, e-service quality in online shopping has experienced a rapid growth in the recent years. The empirical study is attempted to focus on the e-service quality of online shopping in Salem city consumers. The major objectives of the research were to know the perception of online buyers about online service quality, to know the factors influencing and identify the problems of online shopping of e-service quality; with the help of structured questionnaire for primary data with sample size of 100 respondents. The statistical tools used for this research study were the following: Percentage Analysis, One-sample t-test, Ranking Analysis and Chi-square test.

scholarly journals A Study on Students’ Awareness about Organic Food Products and Purchase Behaviour with Special Reference to Tirupur City

2018 ◽  
Vol 8 (2) ◽  
pp. 110-125
Author(s):  
Sadika Sultana M ◽  
Thilak S
Keyword(s):  
Sampling Method ◽  
Sampling Technique ◽  
Primary Data ◽  
Buying Behavior ◽  
Chi Square ◽  
Organic Products ◽  
Different Types ◽  
Chi Square Test ◽  
Ranking Analysis ◽  
Structured Questionnaire

This study is focused on the awareness among the students about organic products, buying behavior and attitude towards the organic products. The research design adopted in the study was descriptive design. This study is based on the primary data and the data has been collected from the students employing a structured questionnaire. The sampling technique used in this study is convenient sampling method where the sample size comprises of different types of students in order to test their awareness about organic products. A sample of 118 respondents was taken for the study. The tools applied to analyze the data included simple percentage analysis, chi-square test and average ranking analysis.

How Good is Your Shopping Agent? Users' Perception Regarding Shopping Agents' Service Quality

2010 ◽  
pp. 151-164
Author(s):  
Calin Gurau
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Online Shopping ◽  
Primary Data ◽  
Personal Factors ◽  
Searching Strategy ◽  
Primary Data Analysis ◽  
Main Factors

The use of online shopping agents has increased dramatically in the last 10 years, as a result of e-commerce development. Despite the importance of these online applications, very few studies attempted to identify and analyse the main factors that influence the users’ perception regarding the service quality of online shopping agents, and consequently, the elements that determine the users’ choice of online shopping agents. The present study attempts to fill this literature gap, identifying on the basis of primary data analysis, the various circumstantial or personal factors that can determine the choice of a specific searching strategy and shopping agent.

scholarly journals ANALISIS KEPATUHAN MENJALANI HEMODIALISA DENGAN KUALITAS HIDUP PASIEN GAGAL GINJAL KRONIK

2021 ◽  
Vol 5 (2) ◽  
pp. 8
Author(s):  
Riris Andriati ◽  
Fenita Purnama Sari Indah ◽  
Aisyah Aisyah
Keyword(s):  
Quality Of Life ◽  
The Body ◽  
Primary Data ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Hemodialysis Unit ◽  
Chi Square Test ◽  
The Relationship

Compliance with hemodialysis therapy is one of the important things to note, if the patient is not compliant, it can cause a buildup of harmful substances in the body and if left unchecked, it can lead to death. The purpose of this study was to determine the relationship between adherence to undergo hemodialysis therapy with the quality of life of patients with chronic renal failure in the Hemodialysis Unit of the Jakarta Hajj Hospital. This research method is a quantitative study using primary data (questionnaires) and using cross-sectional research. Data collected by using questionnaires. The number of samples were 54 people who were in the hajodialysis unit at the Jakarta Hajj Hospital for the past three months. The results of the study of 54 respondents who have moderate compliance there are 11 people (20.4%), and good compliance a number of 43 people (79.%), in general patients obedient. While from the aspect of quality of life, there were 6 respondents (11.1%) who experienced less quality of life, 35 people had a moderate quality of life (75.%) and 13 people (24.1%) had a good quality of life, in general the quality of life of patients was moderate. After analyzing the relationship between adherence to undergo hemodialysis with quality of life using the Chi Square test p value = 0.468˃0.05, meaning that Ho is accepted, so it can be concluded that there is no relationship between adherence to hemodialysis with the quality of life of patients at Jakarta Hajj Hospital .ABSTRAKKepatuhan menjalani terapi hemodialisa merupakan salah satu hal yang penting untuk diperhatikan, jika pasien tidak patuh dapat menyebabkan terjadinya penumpukan zat-zat berbahaya dalam tubuh dan apabila hal tersebut dibiarkan maka dapat mengakibatkan kematian. Tujuan penelitian untuk mengetahui hubungan antara kepatuhan menjalani terapi hemodialisa dengan kualitas hidup pasien gagal ginjal kronik di Unit Hemodialisa RS Haji Jakarta. Metode penelitian ini merupakan penelitian kuantitatif dengan menggunakan data primer (kuisioner) dan memakai metode penelitian cross-sectional. Data yang dikumpulkan dengan cara menggunakan kuisioner. Jumlah sampel  sebanyak 54 orang yang berada di unit hemodialisa Rumah Sakit haji Jakarta selama tiga bulan terakhir. Hasil penelitian dari 54 responden yang memiliki kepatuhan sedang terdapat 11 orang (20.4 %), dan kepatuhan baik sejumlah 43 orang (79.6 %), secara umum pasien patuh. Sementara dari aspek kualitas hidup diperoleh  responden  yang  mengalami  kualitas  hidup  kurang sejumlah 6 orang (11.1%), kualitas hidup sedang sejumlah 35 orang (75.%)  dan  kualitas  hidup  baik  13 orang  (24.1%), secara umum kualitas hidup pasien sedang. Setelah dilakukan analisa hubungan antara kepatuhan menjalani hemodialisa dengan kualitas hidup dengan menggunakan uji Chi Square diperoleh p value = 0.468˃0.05,  artinya Ho diterima, sehingga dapat disimpulkan tidak ada hubungan antara kepatuhan menjalani hemodialisa dengan kualitas hidup pasien di Rumah Sakit Haji Jakarta.

scholarly journals An Analysis of Outpatients’ Perceived Service Quality and Satisfaction in Selected Private Hospitals of Kathmandu

2018 ◽  
Vol 2 (1-2) ◽  
pp. 69
Author(s):  
Paridhi Pathak
Keyword(s):  
Service Quality ◽  
Health Care Facilities ◽  
Primary Data ◽  
Strongly Correlated ◽  
Private Hospitals ◽  
Perceived Service Quality ◽  
Care Facilities ◽  
Patient’S Perception ◽  
Structured Questionnaire

<p>Patients’ perceptions about health services, especially about service quality, are becoming increasingly important. It might shape confidence and subsequent behaviors with regard to their choice and usage of the available health care facilities. The study examines the primary satisfaction with a private hospital experience and estimate the effect that each of these construct will have on future behavioral intensions. More specifically, it measures patient’s perceptions of service quality and assesses the dimensions of service quality exert strongest influence on customer satisfaction. The study is based on primary data, which collected from outpatients in the ten selected private hospitals of Kathmandu valley via self-administered and structured questionnaire survey. Convenience sampling method is applied for the study that constituted of 200 outpatients from private hospitals. The present study is based on the SERVPREF model in which independent variables are tangibles, responsiveness, empathy, reliability and assurance whereas the dependent variable is overall satisfaction of the patients. The findings of this study show that 72 percent of the respondents are satisfied with the overall quality of the hospitals; 5 percent are dissatisfied and 18 percent are neutral. It also reveals that satisfaction of the outpatients is irrespective of their genders, age, income level and education. Among all constructs the most positive perceptions are seen in the assurance dimension of the hospitals followed by tangibles, responsiveness, reliability and empathy. Additionally, it is seen that responsiveness dimension is the most strongly correlated dimension with overall satisfaction; while the other dimensions have weak to moderate positive correlation. Overall, a positive relationship is found between patient’s perception of service quality and their satisfaction.</p><p>Journal of Business and Social Sciences Research, Vol. 2, No. 1 &amp; 2, pp. 69-84</p>

Re-structuring library resources and services in IIT Delhi library: analytical study from users' perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rajender Kumar ◽  
Dinesh K. Gupta
Keyword(s):  
Practical Implication ◽  
Academic Library ◽  
Primary Data ◽  
Library Services ◽  
Chi Square ◽  
Content Type ◽  
Library Resources ◽  
Chi Square Test ◽  
Institute Of Technology ◽  
Structured Questionnaire

Purpose This study aims to assess users' satisfaction from the re-structured library resources and services due to technological innovations in the Indian Institute of Technology Delhi library. It also identifies and suggests potential improvement areas. Design/methodology/approach The study adopts a survey research method to collect data from the end-users of the library. Data were collected through a structured questionnaire. In total, 100 copies of questionnaires were distributed to the students, and out of the filled received questionnaires, 92 were found dully completed and useable. Collected data were analyzed by using percentage and chi-square test for testing of hypothesis. Findings This study shows that users' usage and preference for e-resources and e-services are increasing as there is a general trend to overlook traditional print resources where e-resources are available in the first place. The study recommends that a radical rethinking is required to strengthen the electronic collection and improve the library services. Practical implications The paper has a direct practical implication. It suggests that as technology continues to evolve, it is likely that academic institutes find themselves identifying appropriate areas to redesign library activities and services regularly. This paper reveals the practice of re-engineering in academic library services and knowing students' specific preferences of resources and services to enhance library usage. Originality/value The study is based on the self-designed structured questionnaire. Primary data has been collected from the IIT Delhi library users, thus providing original information and informative inputs to the existing literature.

scholarly journals HUBUNGAN KUALITAS PELAYANAN KADER DENGAN KEPATUHAN KUNJUNGAN IBU BALITA KE POSYANDU DI DESA GASARIBU KECAMATAN LAGUBOTI KABUPATEN TOBA SAMOSIR

2019 ◽  
Vol 2 (2) ◽  
pp. 179-189
Author(s):  
Erita Saragih ◽  
Dosmaida Nababan ◽  
Maria Sihombing
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Educational Background ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test ◽  
To Come ◽  
The Village ◽  
The Relationship

The health system can function optimally if supported by empowering people and as a form of empowerment is their guidance Posyandu cadre and mothers who bring their babies to Posyandu. Guidance cadres would improve their knowledge so that changing the behavior for implementation of knowledge. The purpose of this study was to analyze the relationship between service quality and compliance cadres with a visit to Posyandu toddler's mother in the village of  Gasaribu District of Laguboti  Toba Samosir. The study design used is cross sectional. The population mothers with toddlers were registered in the region of in the village of  Gasaribu District of Laguboti  Toba Samosir with a sample size of 50 respondents. Independent variable is the quality of service cadre, while the dependent variable is the compliance visit to the Posyandu toddler's mother. Measuring instrument uses closed questionnaire to measure guidance and registers Posyandu cadres Posyandu to measure compliance visit to the Posyandu toddler's mother. Data were analyzed with chi square test Results: There was a significant correlation between the quality of service cadres with compliance visits mothers  (p = 0.005). Posyandu already actively supported also by the mother's educational background is sufficient. Guidance given Posyandu cadres can encourage mothers to come to Posyandu. The cadre who has worked with both fast and precise, and further enhance its services, especially in the field of service quality cadres.   Sistem kesehatan dapat berfungsi secara optimal jika didukung dengan pemberdayaan masyarakat dan sebagai bentuk pemberdayaan adalah bimbingan kader Posyandu dan ibu-ibu yang membawa bayi mereka ke Posyandu. Bimbingan kader akan meningkatkan pengetahuan mereka sehingga mengubah perilaku untuk implementasi pengetahuan. Tujuan dari penelitian ini adalah untuk menganalisis hubungan antara kualitas layanan dan kader kepatuhan dengan kunjungan ibu balita Posyandu di desa Gasaribu Kecamatan Laguboti Toba Samosir. Desain penelitian yang digunakan adalah cross sectional. Populasi ibu dengan balita terdaftar di wilayah Desa Gasaribu Kecamatan Laguboti Toba Samosir dengan jumlah sampel 50 responden. Variabel bebas adalah kualitas kader layanan, sedangkan variabel terikat adalah kunjungan kepatuhan kepada ibu balita Posyandu. Alat ukur menggunakan kuesioner tertutup untuk mengukur pedoman dan catatn kader Posyandu untuk mengukur kunjungan kepatuhan kepada ibu balita ke Posyandu. Data dianalisis dengan uji chi square. Ditemukan ada hubungan yang signifikan antara kualitas kader layanan dengan kepatuhan kunjungan ibu (p = 0,005). Posyandu sudah aktif didukung pula oleh latar belakang pendidikan ibu yang memadai. Bimbingan yang diberikan kader Posyandu dapat mendorong ibu untuk datang ke Posyandu. Para kader yang telah bekerja dengan cepat dan tepat, dan lebih meningkatkan layanannya, terutama di bidang kader kualitas layanan.

scholarly journals Dual quality of products: myths and facts through the opinions of millennial consumers

2021 ◽  
pp. 236-252
Author(s):  
Lucia Bartkova ◽  
Lenka Veselovska ◽  
Marianna Sramkova ◽  
Jan Zavadsky
Keyword(s):  
Empirical Research ◽  
Multivariate Regression ◽  
Research Study ◽  
Multivariate Regression Analysis ◽  
Daily Consumption ◽  
Chi Square ◽  
Research Results ◽  
Chi Square Test ◽  
Quality Of Products

The paper focuses on the dual quality of daily consumption products through the lens of the Millennial generation. According to the literature sources, Millennials are a generation of people that would become the main purchasing power in a few years. There are many diverse opinions on dual quality. Few are based on actual evidence, making it hard for regular consumers to differentiate between what is real and what is made up. This research study aims to sort out the myths and facts concerning the dual quality of daily consumption products utilizing the Millennial customers as a subject of research and information sources. Investigating the topic of dual quality revealed that the greatest attention was allocated to product testing and proved that dual quality existed. In Slovakia, however, there was a lack of research on consumer opinions on this topic. Therefore, the results of this study examining the Millennials' views on dual quality are unique. The empirical research was carried out in the years 2019 - 2020 on a sample of 987 respondents. From them, 395 consumers were selected who met the Millennial generation's characteristics in terms of age. The methodological tools of the research were the Binomial test, Multivariate Regression Analysis and the Chi-square test. As the research results show, the dual quality is most commonly observed by the Millennials with higher incomes and living in smaller settlements. The research empirically confirms and theoretically proves that Millennials consider dual quality to be the most ethical issue. Based on empirical research results, the paper presents suggestions for companies on how to manage the production and supply of products to different European Union countries without breaking the rules and aggravating the consumers. The proposals are based on current EU legislation and are formulated according to the authors' empirical research results.

scholarly journals A CUSTOMER PERCEPTION TOWARDS ONLINE SHOPPING AND OFFLINE SHOPPING

YMER Digital ◽  
2021 ◽  
Vol 20 (11) ◽  
pp. 247-253
Author(s):  
M Farzana Banu ◽  
◽  
Dr Jayam ◽  
Keyword(s):  
Customer Satisfaction ◽  
Rapid Growth ◽  
Online Shopping ◽  
Descriptive Analysis ◽  
Primary Data ◽  
Satisfaction Level ◽  
Chi Square ◽  
Customer Perception ◽  
Chi Square Test ◽  
Retail Marketing

The foremost aim of this research is to inspect the customer’s insights about online & offline shopping also test the satisfaction level of customers about the shopping criteria and the respective study is held in Chennai. However, rapid growth has emerged in the retail marketing sector in regards to digital shopping & direct shopping. In this case, the current research tells certain scenarios, firstly, to study the customer satisfaction that is to check whether they are interested in offline or online shopping, secondly, customer attraction that is what mode (online, offline) makes them attracted, thirdly, observation of the customer feedbacks about the shopping methods. The methodology adopted is collection of primary data from 25 male and 25 female customers and analyze it using descriptive analysis, and chi-square test. To conclude, from the study conducted on Customer perception towards Online shopping is good when compared to Offline shopping and there is significant increase in Online shopping

scholarly journals Study on the Usage of Mobile Banking Application during COVID-19 Pandemic

Webology ◽  
2021 ◽  
Vol 18 (Special Issue 02) ◽  
pp. 190-207
Author(s):  
Akhil B Nair ◽  
Keerthana S Prabhu ◽  
B.R. Aditya ◽  
C.V. Durgalashmi ◽  
A. Sivadasa Prabhu
Keyword(s):  
Frequency Distribution ◽  
Primary Data ◽  
Mobile Banking ◽  
Microsoft Excel ◽  
Chi Square ◽  
Banking Services ◽  
Global Challenge ◽  
The World ◽  
Chi Square Test ◽  
Structured Questionnaire

COVID-19 outbreak has brought a global challenge in economy. It has affected badly on the financial sector all over the world. It created fear in the minds of people to use liquid cash and thus, has led to the adoption of mobile banking services. This study was conducted by collecting responses from the employed and student population from various parts of Kerala, who use mobile banking services. Primary data have been collected from 268 responses through a structured questionnaire prepared using Google forms. Percentage analysis with frequency distribution is used to summarize and infer the data along with pie charts. Chi-square test have been used to analyze the data using Microsoft Excel sheet to test the developed hypothesis and derive conclusions. It is concluded that mobile banking application have created a good impact during this pandemic to safeguard the lives and complete transactions at their fingertips without visiting banks physically.

scholarly journals HUBUNGAN KOMUNIKASI INTERPERSONAL DOKTER GIGI MUDA DENGAN MUTU PELAYANAN DITINJAU DARI KEPUASAN PASIEN DI KLINIK FAKULTAS KEDOKTERAN GIGI UNIVERSITAS ANDALAS

2014 ◽  
Vol 2 (2) ◽  
pp. 81-87
Author(s):  
Rahmi Agvanesia ◽  
Zulkarnain Agus ◽  
Eni Rahmi
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
Interpersonal Communication ◽  
Communication Skill ◽  
Soft Skill ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test

Background: Interpersonal Communication is a communication skill and it is one of the competencies that must be had by dentists, therefore, FKG UNAND has been trying to implement this soft skill by implementing it into curriculum. Patient satisfaction on interpersonal communication is thought to be one of the factors that determines the quality of a health service. The aim of the study is to determine whether there is a relationship between interpersonal communication of co-assistant students with service quality based on patient satisfaction at FKG UNAND clinic. Method: The study was an observational cross-sectional analytic approach. The sampling was simple random and the number of subjects were 90 respondents. The instruments used in this study were questionnaires consisting of 17 questions; they were 12 questions regarding interpersonal communication and 9 questions regarding patient satisfaction on service quality. Results: The result of chi-square test for interpersonal communication of co-assistant students-patient is p = 0.041 [p < 0.05]. This shows that there is a significant relationship between interpersonal communication of co-assistant students with service quality based on of patient satisfaction at FKG UNAND Clinic. Conclusion: There is relationship between interpersonal communication of co-assistant students and service quality based on of patient satisfaction at FKG UNAND Clinic.

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