scholarly journals Muuttuva julkinen hallinto ja työelämäkompetenssien suuntaviivat suomalaisessa korkeakoulutuksessa

2021 ◽  
Vol 40 (2) ◽  
pp. 94-110
Author(s):  
Jari Autioniemi ◽  
Jonna Kosonen ◽  
Niina Mäntylä ◽  
Hanna Partinen ◽  
Hanna-Kaisa Pernaa
Keyword(s):  
Public Administration ◽  
Life Skills ◽  
Customer Orientation ◽  
Expert Panel ◽  
Working Life ◽  
Skills Development ◽  
National Education ◽  
The Public ◽  
Change Transformation ◽  
Finnish Higher Education

Changing public administration and guidelines for working life competencies in Finnish higher education What are the requirements of working life in the public administration in the future? What working life skills should be emphasized in national education of Public Administration? The results of the article base upon four empirical research materials: (1) a study based on anticipatory material, (2) a survey, (3) a workshop, and (4) an expert panel on working life requirements in public administration. The findings are analysed and construed with reference to international and national literature. The results emphasize change, transformation ability, networking public administration, phenomenon-based orientation, collaboration and customer orientation. Keywords: public administration education, competencies, working life skills, development   

G2C Marketing

2014 ◽  
pp. 67-84
Author(s):  
Babak Sohrabi ◽  
Amir Khanlari
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Management ◽  
New Public Management ◽  
Customer Orientation ◽  
Relationship Management ◽  
The Public ◽  
New Public ◽  
The Relationship

Public administration has been challenged by “new public management” and “government redesign” paradigms. In addition, the relationship between government and citizen has been changed dramatically based on the mentioned paradigm shift. Customer orientation in the public sector is one of the changes originated from the private sector’s principles and paradigms. Nowadays, scholars emphasize applying concepts and techniques of customer orientation in e-government. In this text, firstly, customer orientation and its importance in government activities, especially e-government, is described. Then, principles, applications, and experiences of citizen relationship management as a technique of customer-oriented governments are described.

G2C Marketing

2015 ◽  
pp. 2183-2199
Author(s):  
Babak Sohrabi ◽  
Amir Khanlari
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Management ◽  
New Public Management ◽  
Customer Orientation ◽  
Relationship Management ◽  
The Public ◽  
New Public ◽  
The Relationship

Public administration has been challenged by “new public management” and “government redesign” paradigms. In addition, the relationship between government and citizen has been changed dramatically based on the mentioned paradigm shift. Customer orientation in the public sector is one of the changes originated from the private sector's principles and paradigms. Nowadays, scholars emphasize applying concepts and techniques of customer orientation in e-government. In this text, firstly, customer orientation and its importance in government activities, especially e-government, is described. Then, principles, applications, and experiences of citizen relationship management as a technique of customer-oriented governments are described.

scholarly journals Implications Organisationnelles Et Humaines De L’introduction Des Tic Pour La Frh : -Cas De L’administration Publique Marocaine-

2017 ◽  
Vol 13 (17) ◽  
pp. 183
Author(s):  
Meriem Obada
Keyword(s):  
Field Study ◽  
Public Administration ◽  
Working Conditions ◽  
Quantitative Approach ◽  
Skills Development ◽  
Private Companies ◽  
The Public ◽  
Efficiency And Effectiveness ◽  
Interactive Services ◽  
Hr Managers

In this study we are interested in the organizational and human implications of ICTs especially for HRF as we see them as more crucial to the effectiveness of the organization as a whole. Mobilizing a contextualist approach, our contribution consists in reconsidering the field of study in order to integrate public administrations, which, like private companies, are strongly challenged by requirements of efficiency and effectiveness. We opted for a quantitative approach by administering a questionnaire to HR managers in about 40 public administrations and used various documents to enrich and complete the field study. The introduction of ICT in public administration has led to a reorganization of work and a change in working conditions, so the HRF becomes more flexible and communicative. However, interactive services and activities that contribute to skills development are scarce. An ICT culture based on the ethical sense and the mobilization of all the stakeholders is necessary for a complete success of the computerization project of the Public Administration.

scholarly journals The “public field” after the establishment of the national curriculum guidelines for the undergraduate teaching in public administration: trajectory and current challenges (2015-2020)

2020 ◽  
Vol 21 (3) ◽  
pp. 488-529
Author(s):  
Fernando de Souza Coelho ◽  
Lindijane de Souza Bento Almeida ◽  
Suylan Midlej ◽  
Paula Chies Schommer ◽  
Marco Antonio Carvalho Teixeira
Keyword(s):  
Public Administration ◽  
Student Performance ◽  
Public Management ◽  
National Curriculum ◽  
Academic Community ◽  
Undergraduate Teaching ◽  
National Education ◽  
The Public ◽  
Curriculum Guidelines ◽  
Undergraduate Programs

The year 2020 marks ten years since the term “Public Field” was introduced in Brazil. Professors and students of undergraduate programs in public administration, public management, and public policy were the first to adopt the term, which emerged at a public hearing of the National Education Council on April 5, 2010, held to discuss the preparation of the National Curriculum Guidelines (NCG) for public administration undergraduate programs. There are many books and articles about the history of public administration education in Brazil, discussing its various cycles since 1952 and the movement to redefine the identity of higher education in this field of knowledge, which resulted in the establishment of the NCG in 2014. During the period 2015-2020, the Public Field in Brazil witnessed the establishment of representative entities, the process of implementing the NCG, the creation of specific scientific events, the preparation of the National Student Performance Exam (Enade) for public administration students, the elaboration of publications with titles related to the Public Field, and the formation of a multidisciplinary academic community. However, there is no systematization of this period of institutionalization. This article addresses this gap, describing this recent history and analyzing the current challenges of the Public Field. First, we carried out a comparative analysis of literature and documents to reveal the milestones of the public field and its challenges after the implementation of the NCG. Then, we conducted a survey with 365 valid responses, where professors, researchers, students, and alumni related to the Public Field prioritized the challenges presented. The outcome of this research is an overview of the construction of the Public Field in Brazil.

G2C Marketing

2015 ◽  
pp. 89-105
Author(s):  
Babak Sohrabi ◽  
Amir Khanlari
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Management ◽  
New Public Management ◽  
Customer Orientation ◽  
Relationship Management ◽  
The Public ◽  
New Public ◽  
The Relationship

Public administration has been challenged by “new public management” and “government redesign” paradigms. In addition, the relationship between government and citizen has been changed dramatically based on the mentioned paradigm shift. Customer orientation in the public sector is one of the changes originated from the private sector's principles and paradigms. Nowadays, scholars emphasize applying concepts and techniques of customer orientation in e-government. In this text, firstly, customer orientation and its importance in government activities, especially e-government, is described. Then, principles, applications, and experiences of citizen relationship management as a technique of customer-oriented governments are described.

The “organizing” paradigm in public administration: learning by focusing on customer orientation

2018 ◽  
Vol 30 (3) ◽  
pp. 186-198 ◽  
Author(s):  
Andreina Bruno
Keyword(s):  
Public Administration ◽  
Customer Orientation ◽  
Ideal Model ◽  
Content Type ◽  
The Public ◽  
Swot Matrix ◽  
Dual Character ◽  
Improve Service Quality ◽  
Training Case

Purpose Public Administration complexity derives from the dual character of the public sector, that is to be a means of delivery and an element of societal self-governance. The bureaucratic framework is a way to address this tension, while simultaneously public administration needs to focus on a more processual view of the organization to improve service quality. Training could be a key point to sustain such a transition, by focusing on customer orientation. The purpose of the study is to explore whether a training device focused on customer orientation could develop employees’ theory on organization as being process-oriented, i.e. “organizing”. Design/methodology/approach The longitudinal study is on a training case study in Italy. Participating in the training course were 34 employees belonging to 16 Public Administrations. Data on participants’ organization representations were collected at the beginning and at the end of the course through the SWOT matrix. Data analysis used a quali-quantitative approach. Findings Findings show a shift to viewing the service organization as a process implicated in uncertainties and unpredictable events rather than the realization of an ideal model. Originality/value The study contributes to highlight the need for a practical focus on the conceptualization of organization in training, as the term “organization” is often under described or treated as an end in itself.

E-Projects Challenges in India – Role of Human Resource Management and Technology

2018 ◽  
Vol 6 (8) ◽  
pp. 263
Author(s):  
Ramnik Kaur
Keyword(s):  
Developing Countries ◽  
Public Administration ◽  
Paradigm Shift ◽  
Successful Implementation ◽  
The Public ◽  
Government Services ◽  
The Past ◽  
The Government ◽  
Traditional Approaches

E-governance is a paradigm shift over the traditional approaches in Public Administration which means rendering of government services and information to the public by using electronic means. In the past decades, service quality and responsiveness of the government towards the citizens were least important but with the approach of E-Government the government activities are now well dealt. This paper withdraws experiences from various studies from different countries and projects facing similar challenges which need to be consigned for the successful implementation of e-governance projects. Developing countries like India face poverty and illiteracy as a major obstacle in any form of development which makes it difficult for its government to provide e-services to its people conveniently and fast. It also suggests few suggestions to cope up with the challenges faced while implementing e-projects in India.

The impact of the new media on public relations in the public administration in Kurdistan Region

2019 ◽  
Vol 7 (1) ◽  
pp. 268-288
Author(s):  
Dlan Ismail Mawlud ◽  
Hoshyar Mozafar Ali
Keyword(s):  
Information Technology ◽  
New Media ◽  
Public Relations ◽  
Public Administration ◽  
Management System ◽  
Theoretical Research ◽  
Kurdistan Region ◽  
The Public ◽  
Government Institutions ◽  
The Impact

The development of technology, information technology and various means of communication have a significant impact on public relations activity; especially in government institutions. Many government institutions have invested these means in their management system, in order to facilitate the goals of the institution, and ultimately the interaction between the internal and external public. In this theoretical research, I tried to explain the impact of the new media on public relations in the public administration, based on the views of specialists. The aim of the research is to know the use of the new media of public relations and how in the system of public administration, as well as, Explaining the role it plays in public relations activities of government institutions. Add to this, analyzing the way of how new media and public relations participate in the birth of e-government. In the results, it is clear that the new media has facilitated public relations between the public and other institutions, as it strengthened relations between them

DIRECTIONS FOR PROVISION OF PUBLIC BODIES’ TRANSPARENCY AND ACCOUNTABILITY IN CONDITIONS OF PARTICIPATORY DEMOCRACY DEVELOPMENT

2018 ◽  
Vol 1 (11) ◽  
pp. 144-154
Author(s):  
Olga Mykhailоvna Ivanitskaya
Keyword(s):  
Public Administration ◽  
Participatory Democracy ◽  
Main Task ◽  
The Public ◽  
State Governance ◽  
Legislative Initiative ◽  
The Government ◽  
Definition Of ◽  
The Right ◽  
Transparency And Accountability

The article is devoted to issues of ensuring transparency and ac- countability of authorities in the conditions of participatory democracy (democ- racy of participation). It is argued that the public should be guaranteed not only the right for access to information but also the prerequisites for expanding its par- ticipation in state governance. These prerequisites include: the adoption of clearly measurable macroeconomic and social goals and the provision of control of the processes of their compliance with the government by citizens of the country; ex- tension of the circle of subjects of legislative initiative due to realization of such rights by citizens and their groups; legislative definition of the forms of citizens’ participation in making publicly significant decisions, design of relevant orders and procedures, in particular participation in local referendum; outlining methods and procedures for taking into account social thought when making socially im- portant decisions. The need to disclose information about resources that are used by authorities to realize the goals is proved as well as key performance indicators that can be monitored by every citizen; the efforts made by governments of coun- tries to achieve these goals. It was noted that transparency in the conditions of representative democracy in its worst forms in a society where ignorance of the thought of society and its individual members is ignored does not in fact fulfill its main task — to establish an effective dialogue between the authorities and so- ciety. There is a distortion of the essence of transparency: instead of being heard, society is being asked to be informed — and passively accept the facts presented as due. In fact, transparency and accountability in this case are not instruments for the achievement of democracy in public administration, but by the form of a tacit agreement between the subjects of power and people, where the latter passes the participation of an “informed observer”.

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