scholarly journals Pengaruh Kualitas Jasa Terhadap Kepuasan Pelanggan Pada Wisata Pemandian Air Panas Ciater Spa Resort

2020 ◽  
pp. 1-19
Author(s):  
Agus Dedi Subagja ◽  
Iwan Henri Kusnadi
Keyword(s):  
Structural Equation Modeling ◽  
Service Quality ◽  
Latent Variable ◽  
Structural Equation ◽  
Hot Spring ◽  
Sampling Technique ◽  
Factor Loading ◽  
Equation Modeling ◽  
Path Coefficient ◽  
Validity And Reliability

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas jasa terhadap kepuasan pelanggan. Jenis penelitian yang dilakukan adalah explantory dengan pendekatan kuantitatif. Jumlah sampel dalam penelitian ini berjumlah 100 responden yang merupakan pelanggan wisata pemandian air panas Ciater SPA Resort Subang. Teknik yang digunakan dalam pengambilan sampel dalam penelitian ini menggunakan teknik insidental sampling. Analisis data yang digunakan adalah Structural Equation Modeling (SEM) dengan Metode Partial Least Score (PLS). Pengumpulan data dilakukan dengan cara penyebaran kuisioner yang telah diuji validitas dan reliabilitasnya. Berdasarkan hasil penelitian ini menunjukan bahwa Kualitas Jasa berpengaruh signifikan terhadap Kepuasan Pelanggan baik secara simultan dan parsial. Dilihat dari hasil koefisien jalur atau factor loading dari variabel laten kualitas jasa terhadap variabel laten kepuasan pelanggan pada wisata pemandian air panas Ciater SPA Resort sebesar 0.632 dengan nilai t-hitung sebesar 13.123.   The aim off this study is to examine the effect of product quality and service qualitty to customer statisfaction. The type of research is explanatory with quantitative approach. The number of sample in this study amounted to 100 respondents who are customer of hot spring tour Ciater SPA Resort Subang. Sampling technique used in this research is insidental sampling technique. Analysis of the data used is Structural Equation Modeling (SEM) with the method Partial Least Score (PLS). The data collection was done by distributing questionnaries that have been tested for validity and reliability. Based on the results show that Service Quality significantly infuence Costomer Satisfaction both simultaneously and partially. Seen from the results of the path coefficient or factor loading from the service quality variable to the costumer statisfaction latent variable on the hot spring Ciater SPA Resort Subang amounting to 0.632 with a t-count value of 13.123.

scholarly journals Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Bank Syariah Mandiri di Banjarmasin Kalimantan Selatan

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Restu Khaliq
Keyword(s):  
Structural Equation Modeling ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Random Sampling ◽  
Structural Equation ◽  
Sampling Technique ◽  
Analysis Data ◽  
Equation Modeling ◽  
Dominant Dimension

The purpose of this study was to determine whether there was a significant effect of CARTER's service quality consisting of compliance, assurance, reliability, tangible, empathy, and responsiveness to customer satisfaction at Bank Syariah Mandiri Banjarmasin. Structural Equation Modeling (SEM) by smartPLS was used in the analysis data of this research. The sample of this study was 100 respondents, taken by random sampling technique. Data was collected using a questionnaire. The results showed that there was a significant effect of CARTER service quality consisting of compliance, assurance, reliability, tangible, empathy, and responsiveness to customer satisfaction at Bank Syariah Mandiri Banjarmasin because all T-Statistics values were above 1,960. The most dominant dimension in influencing customer satisfaction is a dimension of compliance regarding the application of Islamic sharia principles.Keywords: Service Quality, Customer Satisfaction, CARTERTujuan penelitian ini adalah untuk mengetahui apakah ada pengaruh yang signifikan dari kualitas pelayanan CARTER yang terdiri dari compliance, assurance, reliability, tangible, empathy, dan responsiveness terhadap kepuasan nasabah pada Bank Syariah Mandiri Banjarmasin. Structural Equation Modeling (SEM) menggunakan smartPLS digunakan dalam analisis data penelitian ini. Sampel penelitian ini sebesar 100 orang responden diambil dengan teknik random sampling. Data dikumpulkan menggunakan angket. Hasil penelitian menunjukkan bahwa terdapat pengaruh yang signifikan dari kualitas pelayanan CARTER yang terdiri dari compliance, assurance, reliability, tangible, empathy, dan responsiveness terhadap kepuasan nasabah pada Bank Syariah Mandiri Banjarmasin karena seluruh nilai T-Statistics berada diatas 1,960. Dimensi yang paling dominan dalam mempengaruhi kepuasan nasabah adalah dimensi compliance tentang penerapan prinsip syariah Islam.Kata Kunci: Kualitas Pelayanan, Kepuasan Pelanggan, CARTER

scholarly journals ANTESEDEN BEHAVIORAL INTENTIONS PADA PENGGUNA JASA TRANSPORTASI BUS TARIF PREMIUM

2019 ◽  
Vol 12 (2) ◽  
pp. 207
Author(s):  
Yasintha Soelasih ◽  
Reinandus Aditya Gunawan
Keyword(s):  
Structural Equation Modeling ◽  
Service Quality ◽  
Public Transportation ◽  
Behavioral Intentions ◽  
Structural Equation ◽  
Personal Characteristics ◽  
Personal Characteristic ◽  
Equation Modeling ◽  
Validity And Reliability ◽  
Selection Of

<p><em>The purpose of this study is to examine service quality, location, and personal characteristic toward behavioral intentions of premium bus fare transportation. Therefore, this research emphasizes consumer behavior in the use of public transportation, especially premium ones. This study uses 217 data, which </em><em>are</em><em>done by validity and reliability tests, and the </em><em>hyphotheses are analyzed by using</em><em>structural equation modeling (SEM). The results showed that service quality and location have an influence on behavioral intentions, while personal characteristics do not have an influence on behavioral intentions. The implication of this research is to pay attention to premium bus transportation providers in the selection of locations.</em></p>

scholarly journals E-Lifestyle And Internet Advertising Avoidance

2018 ◽  
Vol 22 (3) ◽  
pp. 435
Author(s):  
Widarto Rachbini, Iha Haryani Hatta
Keyword(s):  
Structural Equation Modeling ◽  
Structural Equation ◽  
Sampling Technique ◽  
Factor Loading ◽  
Internet Advertising ◽  
Equation Modeling ◽  
The Internet ◽  
Lifestyle Behavior ◽  
Internet Users ◽  
Advertising Avoidance

E-lifestyle behavior towards avoiding internet advertising needs to be known to design an advertisement on the internet, so that the tendency of avoiding internet advertising can be reduced.Therefore, research on e-lifestyle and internet advertising avoidance is needed which aims to find out the influence of each e-lifestyle on Internet advertising avoidance and the behavior of each e-lifestyle towards Internet advertising avoidance activities. The population of this study is Internet users. A sample of 200 Jakarta residents were selected by purposive sampling technique. Data were analyzed using Structural Equation Modeling (SEM). The results obtained after the data were analyzed show that need-driven, interest-driven, entertainment-driven, sociability-driven, and novelty-driven influence the avoidance of Internet advertising. But Importance-driven and concern-driven e-lifestyle have no influence. In addition, entertainment-driven e-lifestyle has the largest factor loading value on average. This indicates that the majority of respondents are entertainment-driven in using the Internet everyday.

scholarly journals FORMING CUSTOMER LOYALTY THROUGH FACTORS IN MEDIATION OF CUSTOMER SATISFACTION

2021 ◽  
Vol 2 (2) ◽  
pp. 233-249
Author(s):  
Agung Hudaya
Keyword(s):  
Structural Equation Modeling ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Random Sampling ◽  
Structural Equation ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Equation Modeling

The purpose of this study is to determine how price, service quality, customer satisfaction on customer loyalty and how much influence, price, service quality on customer satisfaction which has implications for customer loyalty. The sample used in this study amounted to 100 respondents who were taken by simple random sampling technique. Data analysis in this study used Structural Equation Modeling (SEM) which was carried out with the help of the SEM program from Smart PLS 3.0. Besides, this research also proves that the price variable will affect customer satisfaction, then the price will also affect customer loyalty, as well as service quality affects customer satisfaction and will also affect customer loyalty. and also the mediating variable of customer satisfaction which will affect customer loyalty. Blanja.com in Jakarta.

scholarly journals Peran Kualitas Layanan dan Kepercayaan Dalam Membangun Kepuasan dan Loyalitas Pelanggan

KEBERLANJUTAN ◽  
2020 ◽  
Vol 5 (2) ◽  
pp. 157
Author(s):  
Zahra Fakhrana
Keyword(s):  
Structural Equation Modeling ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation ◽  
Sampling Technique ◽  
Equation Modeling ◽  
Purposive Sampling ◽  
Customer Satisfaction And Loyalty

This study aims to understand the role of service quality and trust in developing customer satisfaction and loyalty at JNE Margonda, Depok. The research is used as a quantitative approach. Respondents are 127 people who were taken by purposive sampling technique. This study uses Structural Equation Modeling (SEM) with Lisrel 8.80 applications for analyzing the data. All three hypotheses are accepted, and the data supports the model. H1: service quality has a positive and significant effect on customer satisfaction. H2: Trust has a positive and significant impact on customer satisfaction. H3: Customer satisfaction has a positive and significant effect on customer loyalty. The Conclusion: (1) The high quality of service from JNE Margonda Depok increases customer satisfaction (2) If trust in JNE Margonda Depok is high, then higher customer satisfaction will be higher too; (3) Respondents who feel satisfied when using JNE Margonda services will be more loyal to JNE Margonda Depok ABSTRAKPenelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan dan kepercayaan terhadap kepuasan dan loyalitas pelanggan JNE Margonda, Depok. Penelitian dilakukan dengan pendekatan kuantitatif. Responden sejumlah 127 orang yang diambil dengan teknik purposive sampling. Analisis data menggunakan Structural Equation Modeling (SEM) dengan aplikasi Lisrel 8.80. Tiga hipotesis penelitian ini diterima semua, data mendukung model. H1: Kualitas layanan memiliki pengaruh positif dan signifikan terhadap kepuasan pelanggan. H2: Kepercayaan memiliki pengaruh positif dan signifikan terhadap kepuasan pelanggan. H3: Kepuasan pelanggan memiliki pengaruh positif dan signifikan terhadap loyalitas pelanggan. Kesimpulan : (1) Kualitas layanan yang tinggi dari JNE Margonda Depok meningkatkan kepuasan pelanggan; (2) Semakin percaya responden terhadap JNE Margonda Depok akan semakin tinggi pula  kepuasan pelanggannya; 3) Kepuasan yang tinggi dari pelanggan akan membuat pelanggan semakin loyal terhadap JNE Margonda Depok

scholarly journals Structural Equation Modeling (SEM) of Performance Evaluation Indices in General Directorate of Youth and Sport of Guilan Province with Partial Least Squares (PLS)

2016 ◽  
Vol 20 (5) ◽  
pp. 49-56
Author(s):  
Goharrostami Hamidreza ◽  
Mollaei Nejad Mustafa ◽  
Ramezani Nejad Rahim ◽  
Abdollahi Azam
Keyword(s):  
Performance Evaluation ◽  
Structural Equation Modeling ◽  
Structural Equation ◽  
Model Fitting ◽  
Factor Loading ◽  
Equation Modeling ◽  
Validity And Reliability ◽  
Learning And Development ◽  
Financial Factors ◽  
Guilan Province

Purpose : to evaluate the performance evaluation the indexes of general directorate of youth and sport of Guilan province by using the BSC approach. Material : This was a descriptive and field -based survey. The population included managers and experts from the general directorate of youth and sport of Guilan province. The purposive sampling was used. A questionnaire was used to collect data. Content validity and reliability were approved by experts Cronbach's alpha test (0.89) respectively. For data analyzing and model fitting the structural equation modeling (SEM) with PLS software was used. Results : performance evaluation model of general directorate of youth and sport of Guilan province has four factors, 12 dimensions and 55 indicators. So that learning and development factor has 4 dimensions and 13 indicators, internal processes have 4 dimensions and 23 indicators, financial factor has 2 dimensions and 7 indicators and customer and sport results have 2 dimensions 12 indicators. Internal processes, customer and sporting results, learning and development and financial factors had coefficients of factor loading of 0.91, 0.83, 0.81 and 0.80 respectively. Conclusion : We concluded that, in evaluating the performance of the organization, special attention should be paid on four studied terms and their confirmed dimensions and indicators. Based on the factor loading priority of activities and evaluation should be allocated to internal processes, customer and sporting results, learning and development and financial factors. So this index can be used to design a model to evaluate the performance of the general directorate of youth and sport of Guilan province.

scholarly journals KONTRIBUSI KUALITAS JASA, KEPERCAYAAN DAN KEPUASAN KONSUMEN DALAM MENCIPTAKAN LOYALITAS KONSUMEN

2017 ◽  
Vol 13 (2) ◽  
Author(s):  
Erwin Erwin ◽  
Tumpal J. R Sitinjak
Keyword(s):  
Quality Of Service ◽  
Structural Equation Modeling ◽  
Service Quality ◽  
Significant Influence ◽  
Consumer Satisfaction ◽  
Structural Equation ◽  
Sampling Technique ◽  
Equation Modeling ◽  
Consumer Loyalty

<p>This study aims to examine the contribution of influence quality of service, trust, and consumer satisfaction in creating consumer loyalty.The object of this research is JNE Apartment Gading Nias. This study used a causal study using a questionnaire for data collection. For sampling, the method used is non probability sampling with judgment sampling technique The procedure used for model testing and data processing is the structural equation modeling using Linear Structural Relationship (Lisrel) method through software Lisrel 8.80.This research resulted the finding that the service quality have positive and significant effect to the trust, the quality of service have positive and significant effect to the consumer satisfaction, the quality of service have positive and significant influence to consumer loyalty, trust not influence to consumer loyalty, and consumer satisfaction have positive and significant influence to loyalty consumer.<br />Keywords: Service Quality, Trust, Consumer Satisfaction, Consumer Loyalty</p>

TRANSPARANSI PAJAK DAN KEPERCAYAAN WAJIB PAJAK TERHADAP KEPATUHAN WAJIB PAJAK (SURVEI PADAWAJIB PAJAK KOTA DKI JAKARTA)

2019 ◽  
Vol 4 (1) ◽  
pp. 1-18
Author(s):  
Madjidainun Rahma
Keyword(s):  
Structural Equation Modeling ◽  
Random Sampling ◽  
Structural Equation ◽  
Sampling Technique ◽  
Target Population ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Research Results ◽  
Positive Effect

This research aims to identify and examine the effect of the Tax Transparency and Trust Taxpayers Against the Taxpayer Compliance existing areas of Jakarta. The method used is descriptive and associative. Target population studied is Unit in Unit 14 Analysis of the Tax Office in the region of Jakarta. Sampling technique used is random sampling. Model influence analyzed using SEM (Structural Equation Modeling ) with alternative method PLS ( Partial Least Square ) which is aimed at testing the Influence between Tax Transparency and Trust Taxpayers Against the Taxpayer Compliance that there diunit analysis has been given permission to conduct research. Results of the analysis showed that partially Tax Transparency and unsignificant positive effect on the Taxpayer Compliance. Similarly, the Trust Taxpayers partially positive and significant impact to the Taxpayer Compliance . Simultaneously Transparency and Trust Tax Taxpayers Against the Taxpayer Compliance effect, this means that the Tax and Trust trades Taxpayers together will increase the Taxpayer Compliance.   Keywords: Tax Transparency, Trust, Taxpayer Compliance.     Penelitan ini bertujuan untuk mengetahui dan menguji pengaruh Transparansi Pajak dan Kepercayaan Wajib Pajak Terhadap Kepatuhan Wajib Pajak yang ada wilayah DKI Jakarta. Metode yang digunakan adalah deskriptif dan asosiatif. Populasi target yang diteliti ialah Satuan Kerja yang ada di Unit Analisis 14 Kantor Pelayanan Pajak diwilayah DKI Jakarta. Teknik sampel yang digunakan ialah random sampling. Model pengaruh di analisa menggunakan analisis SEM (Structural Equation Modeling) dengan metode alternative PLS (Partial Least Square) yang bertujuan menguji Pengaruh antara Transparansi Pajak dan Kepercayaan Wajib Pajak Terhadap Kepatuhan Wajib Pajak yang ada diunit analisis yang telah diberi ijin untuk melakukan penelitian. Hasil analisis menunjukan bahwa Transparansi Pajak secara parsial berpengaruh positif dan tidak signifikan terhadap Kepatuhan Wajib Pajak. Begitu pula dengan Kepercayaan Wajib Pajak yang secara parsial berpengaruh positif dan signifikan terhadap Kepatuhan Wajib Pajak. Secara simultan Transparansi Pajak dan Kepercayaan Wajib Pajak berpengaruh Terhadap Kepatuhan Wajib Pajak, hal ini berarti bahwa dengan Transakasi Pajak dan Kepercayaan Wajib Pajak bersama-sama maka akan meningkatkan Kepatuhan Wajib Pajak.

scholarly journals Structural equation modeling to shed light on the controversial role of climate on the spread of SARS-CoV-2

2021 ◽  
Vol 11 (1) ◽  
Author(s):  
Alessia Spada ◽  
Francesco Antonio Tucci ◽  
Aldo Ummarino ◽  
Paolo Pio Ciavarella ◽  
Nicholas Calà ◽  
...  
Keyword(s):  
Structural Equation Modeling ◽  
Population Density ◽  
Structural Equation ◽  
Climatic Factors ◽  
Demographic Data ◽  
Factor Loading ◽  
Statistical Technique ◽  
Global Scale ◽  
Equation Modeling ◽  
Relevant Role

AbstractClimate seems to influence the spread of SARS-CoV-2, but the findings of the studies performed so far are conflicting. To overcome these issues, we performed a global scale study considering 134,871 virologic-climatic-demographic data (209 countries, first 16 weeks of the pandemic). To analyze the relation among COVID-19, population density, and climate, a theoretical path diagram was hypothesized and tested using structural equation modeling (SEM), a powerful statistical technique for the evaluation of causal assumptions. The results of the analysis showed that both climate and population density significantly influence the spread of COVID-19 (p < 0.001 and p < 0.01, respectively). Overall, climate outweighs population density (path coefficients: climate vs. incidence = 0.18, climate vs. prevalence = 0.11, population density vs. incidence = 0.04, population density vs. prevalence = 0.05). Among the climatic factors, irradiation plays the most relevant role, with a factor-loading of − 0.77, followed by temperature (− 0.56), humidity (0.52), precipitation (0.44), and pressure (0.073); for all p < 0.001. In conclusion, this study demonstrates that climatic factors significantly influence the spread of SARS-CoV-2. However, demographic factors, together with other determinants, can affect the transmission, and their influence may overcome the protective effect of climate, where favourable.

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