PERPINDAHAN MEREK AKIBAT KETIDAKPUASAN KONSUMEN DALAM PEMILIHAN PRODUK SMARTPHONE
This research was motivated by a decrease in sales and market share of An-droid smartphones in a certain period that identified the phenomenon of the shift of smartphone users with certain brands that have Android operating system to other brands of smartphones with other operating systems. The purpose of this study was to determine the effect of product attributes, consumer dissatisfaction, and Brand Image and price perception on the shift of the Xiaomi Android smartphone brand to other Samatphone. The population in this study was the Xiaomi user at WTC (World Trade Center) Surabaya. Sampling in this study used the nonprobability sampling method with purposive sampling technique. The statistical analysis method used was the analysis technique Partial Least Sqaure. The results of the analysis showed that consumer dissatisfaction had a positive and significant influence on brand switching. Brand Image had a significant and significant influence on brand switching. Price perception had a negative but not significant effect on brand switching.