scholarly journals KNOWLEDGE MANAGEMENT IN THE TOURISM AND HOSPITALITY INDUSTRY AS A FACTOR IN THE DEVELOPMENT OF TOURIST TERRITORIES

2021 ◽  
Vol 230 (4) ◽  
pp. 372-379
Author(s):  
S.V. GRINENKO ◽  
◽  
M.S. ROMANOV ◽  
Keyword(s):  
Knowledge Management ◽  
Hospitality Industry ◽  
Tourism Development ◽  
Knowledge Systems ◽  
Business Community ◽  
Development Economic ◽  
Sustainable Tourism Development ◽  
Management Algorithm ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

The article presents approaches to the definition and classification of knowledge in the tourism and hospitality industry from the standpoint of various groups of stakeholders in order to form a knowledge management algorithm and create knowledge systems adequate to the needs of tourist territories in the context of tourism development. A systematic approach to the formation and functioning of knowledge systems will provide solutions to the associated problems of sustainable tourism development, economic growth of businesses in the business community, and an increase in the attractiveness of tourist areas in accordance with the imperatives for the development of domestic and inbound tourism.

Work Life Balance for Sustainable Tourism Development

2018 ◽  
Author(s):  
Margaret Deery ◽  
Leo Jago ◽  
Candice Harris ◽  
Janne Liburd
Keyword(s):  
Hospitality Industry ◽  
Sustainable Tourism ◽  
Tourism Development ◽  
Work Life ◽  
Work Life Balance ◽  
Life Balance ◽  
Work Lives ◽  
Sustainable Tourism Development ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

The tourism and hospitality industry is very much a ‘people industry’, which requires a stable and talented workforce as a fundamental component. However, there are some aspects of the industry that make it unattractive to potential employees. These aspects include the long and unsocial hours of work, the low pay and often stressful working environment (Deery and Jago, 2015: Karatepe, 2013). These aspects contribute to the industry’s reputation for not providing staff with an acceptable work-life balance. The question then becomes how the tourism and hospitality industry can contribute to a better balance and thus underpin the socio-cultural aspects of sustainability. This study examines the sustainability of the industry across three countries, Australia, the United Kingdom (UK) and New Zealand, by focusing on whether tourism employees in hospitality organisations consider they have a balance between their personal and work lives. Hospitality is chosen as the focus for this study since it plays a fundamentally important role in underpinning the viability of the broader tourism industry. Current practices are confronted by larger societal changes in the labour market, where lifelong careers within the same firm (or industry) are challenged by rapid employee turnover, demands for greater flexibility, new technologies, and alternative work schedules. We discuss how collaboration between industry, employees and wider community may help underpin sustainable tourism development.

scholarly journals Global Perspective in Tourism Development

2015 ◽  
pp. 406-439 ◽  
Author(s):  
Quee-Ling Leong ◽  
Shahrim Karim
Keyword(s):  
Multivariate Statistics ◽  
Hospitality Industry ◽  
Tourism Development ◽  
Demographic Factors ◽  
Tourism Industry ◽  
Global Perspective ◽  
Effect Of Food ◽  
Tourism And Hospitality Industry ◽  
Socio Demographic Factors ◽  
Tourism And Hospitality

Malaysia offers a rich potpourri of delicious cuisines from diverse ethnicity. However, not much attention given to promote Malaysian food and the food seems to be ignored in the tourism industry. Furthermore, the concept of utilizing Malaysian food as a marketing means is tenuous. In this chapter, the image dimensions of Malaysian food and the effect of food images on tourists' satisfaction are discussed. Additionally, the influence of socio-demographic factors on tourists' perceived image is deliberated. Univariate and multivariate statistics are used to describe the obtained findings. The results of the study will significantly fill in the gap in the literature about Malaysian food's image and the potential of Malaysia being promoted as a food destination. Additionally, the results would indisputably provide better insight to the tourism and hospitality industry on the perceptions of international tourists towards Malaysian food and Malaysia as a food tourism destination.

Planning for sustainable tourism development in Bhutan.

2021 ◽  
pp. 84-98
Author(s):  
Stephen Pratt ◽  
Wantanee Suntikul
Keyword(s):  
Hospitality Industry ◽  
Purchasing Decisions ◽  
Policy Makers ◽  
Sustainable Tourism Development ◽  
General Managers ◽  
Food And Beverage ◽  
Global Tourism ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Depth Interviews

Abstract This chapter investigates the ways in which tourism planning and policies in Bhutan promote, reinforce and constrain sustainability. The scope of this work covers food and beverage purchasing decisions, human resources, transportation and souvenir sales in the tourism and hospitality industry in Bhutan. To achieve these research objectives, 19 in-depth interviews were conducted with hotel general managers in the main tourism areas of Thimphu and Paro. The findings reveal that, while the controlled nature of tourism in Bhutan certainly protects its residents from the negative excesses of global tourism, numerous policies also impede tourism and hospitality from spreading their benefits more widely. Policy makers in Bhutan would rather adhere to the precautionary principle than allow detrimental practices or risk irreversible impact on Bhutanese culture.

scholarly journals ON THE HYPOTHESIS OF A NEW PARADIGM FOR MANAGING THE DEVELOPMENT OF TOURISM IN THE FRAMEWORK OF THE NATIONAL PROJECT «TOURISM AND HOSPITALITY INDUSTRY»

2020 ◽  
Vol 4 ◽  
pp. 7-21
Author(s):  
Галина Максимовна Романова ◽  
◽  
Владимир Насибуллович Шарафутдинов ◽  
Елена Васильевна Онищенко ◽  
◽  
...  
Keyword(s):  
Hospitality Industry ◽  
Tourism Development ◽  
Practical Significance ◽  
Human Potential ◽  
New Paradigm ◽  
National Project ◽  
Tourism Sector ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Tourism Economy

The purpose of the article is to substantiate the need for a new paradigm for managing the development of the domestic tourism sector due to time challenges. The proposed approach is based on the main provisions of the reports of the participants of the Recreation and Tourism section of the Russian Professorial Assembly, held on November 18, 2020. At the same time, the intensity of the discussions, differences in the positions of many speakers were due not only to significant damage to the development of tourism, the put COVID-19 the pandemic which designated, in fact, the initial stage new, apparently, a long-term cycle of development of the tourism sector, but also clearly demanded and very timely measures of the decree of the President of the Russian Federation on improving the system of management of tourism development, and the development of a new National Tourism and Hospitality Project. General scientific and specific economic methods of research are used. The article raises the issues of eliminating the sustainable deficit of the country’s balance of payments through tourism, due to the unresolved ratios of domestic, exit and entry tourist flows; More comprehensive coverage and synchronization of more than 50 industries and areas involved in satiating tourism demand; more complete and adequate statistical visibility in the tourism economy; monitoring the state and effective use of the huge volumes of tourist resources of the regions involved in the reproduction of tourist products, determining their optimal recreational loads, etc. The conclusions are drawn that in these conditions, the tasks of improving the technological level of the tourism development management system come to the fore. systematic and integrated digitalization and informatization of the tourism economy in all sectors and spheres, involved in the modern tourism sector of the economy, the introduction of a platform approach to the creation of large-format and large-scale tourist products in the tourist spaces of domestic regions, the development of their transport and cultural logistics. All this requires a serious improvement of the domestic legislative framework of the tourism sector in the direction of transforming tourism into a driver of the socio-economic development of the country’s economy, primarily due to the preservation and strengthening of human potential, the care of which, as shown by the experience of highly developed countries, is increasingly transferred to the free spatial and temporal coordinates of human activity, i.e. to the tourism sector.The practical significance of the proposed theoretical and practical recommendations will make it possible to fill the content of the first National Project «Tourism and Hospitality Industry» not only with strategic goals and objectives adequate to the challenges of the time, but also to develop the necessary list of flagship projects capable of practically implementing them.

scholarly journals Digital technologies and robotization as a factor of sustainable tourism development

2021 ◽  
Vol 291 ◽  
pp. 04003
Author(s):  
L.V. Semenova ◽  
S.M. Konyushenko
Keyword(s):  
Sustainable Development ◽  
Technology Integration ◽  
Digital Technology ◽  
Hospitality Industry ◽  
Digital Technologies ◽  
The Sustainable Development ◽  
Sustainable Tourism Development ◽  
Digital Services ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

The issues of digital technology integration in the tourism and hospitality industry, which have an impact on the sustainable development of both the entire industry and its individual subjects, are considered. The main digital services and tools functioning in the market of tourist services are analyzed.

“Shaken, Not Stirred”

2019 ◽  
pp. 26-53
Author(s):  
Bernardete Dias Sequeira ◽  
João Filipe Marques ◽  
António Serrano
Keyword(s):  
Knowledge Management ◽  
Knowledge Transfer ◽  
Empirical Study ◽  
Case Studies ◽  
Hospitality Industry ◽  
Knowledge Society ◽  
Management Approach ◽  
Hospitality Organizations ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

The tourism and hospitality industry depends heavily on the ways its workers use their knowledge in order to provide the best possible experiences to clients. Hence, it is of paramount importance for all tourism organizations, particularly hospitality ones, to have a knowledge management approach that allows them to retain their best workers and therefore keep their clients satisfied. The main objectives of the research presented in this chapter were to analyze how hospitality organizations have been managing their organizational knowledge—namely, how they stimulate knowledge transfer between individuals and groups within the hotels—as well as to identify the best practices and new solutions given the challenges presented by the knowledge society. This chapter presents some of the results concerning knowledge transfer of a larger empirical study on knowledge management in the hospitality industry based on three case studies in three different hotel groups operating in the Algarve, Portugal.

Gentrification and functional change in Budapest – ‘ruin bars’ and the commodification of housing in a post-socialist context

2020 ◽  
Vol 65 (1) ◽  
pp. 17-26
Author(s):  
Gergely Olt ◽  
Adrienne Csizmady
Keyword(s):  
Ownership Structure ◽  
Hospitality Industry ◽  
Housing Stock ◽  
Field Research ◽  
Functional Change ◽  
Global Changes ◽  
Heritage Buildings ◽  
The Subject ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

AbstractThe growth of the tourism and hospitality industry played an important role in the gentrification of the post-socialist city of Budapest. Although disinvestment was present, reinvestment was moderate for decades after 1989. Privatisation of individual tenancies and the consequent fragmented ownership structure of heritage buildings made refurbishment and reinvestment less profitable. Because of local contextual factors and global changes in consumption habits, the function of the dilapidated 19th century housing stock transformed in the 2000s, and the residential neighbourhood which was the subject of the research turned into the so called ‘party district’. The process was followed in our ongoing field research. The functional change made possible speculative investment in inner city housing and played a major role in the commodification of the disinvested housing stock.

Beach Town

2017 ◽  
Author(s):  
Christopher Hilliard
Keyword(s):  
Hospitality Industry ◽  
First World War ◽  
Social Position ◽  
Maritime Trade ◽  
World War ◽  
Ship Building ◽  
Coastal Shipping ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
First World

The chapter surveys post-First World War Littlehampton, a coastal town where tourism and hospitality had overtaken maritime trade, but where coastal shipping and ship-building remained important industries. The libel case unfolded in the Beach Town district, where Littlehampton’s hotels and apartment houses were concentrated. Many of the tradesmen, small businesswomen, labourers, and domestics who serviced the tourism and hospitality industry lived in the neighbourhood. Working from the evidence George Nicholls gathered, census records, and documents in the Littlehampton Museum, the chapter provides an anatomy of the neighbourhood and then examines the families at the centre of the dispute, their economic and social position, and relationships within the household, which were often marked by violence.

scholarly journals The Perception of Job-related Motivators When Choosing a Career in the Tourism and Hospitality Industry – A Comparative Study Between Polish and Spanish Students

2017 ◽  
Vol 53 (2) ◽  
pp. 84-106 ◽  
Author(s):  
Aleksandra Grobelna
Keyword(s):  
Competitive Advantage ◽  
Rapid Growth ◽  
Career Paths ◽  
Hospitality Industry ◽  
Staff Turnover ◽  
Motivating Factors ◽  
Tourism Experience ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

AbstractThe recent rapid growth of the tourism and hospitality industries raises a question about the quantity and quality of the workforce needed in these sectors. In the tourism/hospitality industry, where most services are delivered directly by employees, competitive advantage is primarily attained through people (employees), who are perceived as an integral component of tourism experience. This creates challenges for an industry suffering from high rates of staff turnover, especially of young employees who leave their jobs after graduation, choosing other career paths.This study presents the job related motivators that students found important when considering their future careers, and investigates the extent to which those motivators can be found in the tourism and hospitality industry. Is the industry able to offer the motivators that will keep the employees willing to choose this particular path? We focus on two groups of potential employees – Polish and Spanish students. The study reveals that both groups generally do not believe that a career in the TH industry offered these motivating factors. We also contrast and compare both groups’ perceptions in this area.

scholarly journals Exploring Residents’ Perceptions of the Socio-Cultural Benefits of Tourism Development in the Mountain Area

Societies ◽  
2021 ◽  
Vol 11 (3) ◽  
pp. 83
Author(s):  
Iulia C. Muresan ◽  
Rezhen Harun ◽  
Felix H. Arion ◽  
Ava Omar Fatah ◽  
Diana E. Dumitras
Keyword(s):  
Positive Attitude ◽  
Statistical Tests ◽  
Tourism Development ◽  
Principal Component ◽  
Local Communities ◽  
Three Dimensions ◽  
Development Economic ◽  
Mountain Area ◽  
Sustainable Tourism Development ◽  
The Impact

Development of tourism affected the socio-cultural environment of many destinations. Previous studies have focused more on analyzing the impact of tourism on all three dimensions of sustainable development (economic, environment and socio-cultural); therefore, the present paper examines tourism development’s impact with regard to the socio-cultural benefits that enhance sustainable tourism development. A survey based on a questionnaire was employed in June 2018 in a mountain village in Cluj County, Romania. The collected data were analyzed using principal component analysis, and several statistical tests were conducted. The results indicated that the respondents have a positive attitude towards tourism development and socio-cultural perceived benefits. Older people and those running a business tend to perceive more positively the benefits of tourism development. The findings of the research could contribute to future development strategies, as it is well known that supporting local communities influences the success of tourism destination.

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