Enhancing Complaint and Problem Management

2012 ◽  
pp. 113-128
Author(s):  
Gustaf Juell-Skielse
Keyword(s):  
Mobile Devices ◽  
Mobile Applications ◽  
New Technologies ◽  
State Of The Art ◽  
Future Research ◽  
Cellular Telephone ◽  
Problem Management ◽  
Interactive Maps ◽  
Promising Area

M-government is an emergent area for mobile applications, where citizens and organizations can interact with government and municipal agencies through mobile devices. One promising area for m-government is complaint and problem management, where mobile applications using the integrated functions of a cellular telephone can offer citizens convenient ways of rapidly reporting problems. The problems reported can then be effectively managed by the municipality using state-of-the-art workflow techniques. Furthermore, the municipality can inform citizens and companies of problems already reported or addressed, which can be visualized through interactive maps. In this study, a municipal e-service for complaint and problem management is transformed into an m-service and put into operation in a Swedish municipality. The experiences from developing the m-service comprise of a suggested design and several identified challenges. Suggestions for future research include the application of new technologies for positioning and the adaptation of the m-service to new cellular telephone models.

Enhancing Complaint and Problem Management

2010 ◽  
Vol 2 (2) ◽  
pp. 1-16 ◽  
Author(s):  
Gustaf Juell-Skielse
Keyword(s):  
Mobile Devices ◽  
Mobile Applications ◽  
New Technologies ◽  
State Of The Art ◽  
Future Research ◽  
Cellular Telephone ◽  
Problem Management ◽  
Interactive Maps ◽  
Promising Area

M-government is an emergent area for mobile applications, where citizens and organizations can interact with government and municipal agencies through mobile devices. One promising area for m-government is complaint and problem management, where mobile applications using the integrated functions of a cellular telephone can offer citizens convenient ways of rapidly reporting problems. The problems reported can then be effectively managed by the municipality using state-of-the-art workflow techniques. Furthermore, the municipality can inform citizens and companies of problems already reported or addressed, which can be visualized through interactive maps. In this study, a municipal e-service for complaint and problem management is transformed into an m-service and put into operation in a Swedish municipality. The experiences from developing the m-service comprise of a suggested design and several identified challenges. Suggestions for future research include the application of new technologies for positioning and the adaptation of the m-service to new cellular telephone models.

Embedded Agents for Mobile Services

2007 ◽  
pp. 243-248
Author(s):  
J. Bradley
Keyword(s):  
Mobile Devices ◽  
Mobile Applications ◽  
State Of The Art ◽  
Mobile Services ◽  
Smart Phones ◽  
Multi Agent Systems ◽  
Agent Systems ◽  
Current State ◽  
Multi Agent

This article will focus on the current state of the art in the deployment of multi-agent systems on mobile devices and smart phones. A number of platforms will be described, along with some practical issues concerning the deployment of agents in mobile applications.

scholarly journals Learning Foreign Languages Using Mobile Applications

10.28945/3738 ◽  
2017 ◽  
Author(s):  
Ruti Gafni ◽  
Dafni Biran Achituv ◽  
Gila Rahmani
Keyword(s):  
Foreign Language ◽  
Mobile Devices ◽  
Mobile Learning ◽  
Learning Process ◽  
Mobile Applications ◽  
Ease Of Use ◽  
Foreign Languages ◽  
Future Research ◽  
Face To Face ◽  
The World

Aim/Purpose: This study examines how the use of a Mobile Assisted Language Learning (MALL) application influences the learners' attitudes towards the process of learning, in voluntary and mandatory environments. Background: Mobile devices and applications, which have become an integral part of our lives, are used for different purposes, including educational objectives. Among others, they are used in the process of foreign language acquisition. The use of a MALL application to learn foreign languages has advantages and drawbacks, which are important to understand, in order to achieve better learning results, while improving the enjoyment of the process. Methodology: The study population included people who participated in a foreign language course and used Duolingo application on a mobile device in parallel. One group consisted of high school pupils, who were obliged to use the application, while the other group consisted of people who took face-to-face courses, and chose to use the same Duolingo application voluntarily, in order to assist their studies. Contribution: This paper helps to understand the perceived advantages and drawbacks of using a MALL application by students both in mandatory and voluntary environments. Findings: Most of the participants found the MALL Duolingo application as enhancing the learning process. The gamification characteristics, ease of use, ubiquity and self-learning facilities had a stimulating effect on the process of learning, and contributed to the willingness to continue using the application and to recommend it to others. Recommendations for Practitioners: The research findings can contribute to both teachers and students who conduct and participate in foreign language courses, by helping them examine the possibility of combining mobile learning with a traditional face-to-face course. Moreover, the findings can assist developers of mobile learning applications, in order to include gamification options in the process of learning. Recommendation for Researchers: Researchers in the fields of mobile applications and m-learning need to understand the factors enhancing the learning process, in order to develop the next generations of m-learning applications. Impact on Society: Mobile devices have become an accessory that almost every person in the world uses. Its ubiquitous characteristics allow using it everywhere and anytime. This is a greatjite opportunity to facilitate education to people all around the world. Gamification of m-learning applications can promote and encourage the use of these applications. Future Research: Further examination is need in different cultures, in order to understand if the findings are universal.

scholarly journals Learning Foreign Languages Using Mobile Applications

10.28945/3855 ◽  
2017 ◽  
Vol 16 ◽  
pp. 301-317 ◽  
Author(s):  
Ruti Gafni ◽  
Dafni Biran Achituv ◽  
Gila Rahmani
Keyword(s):  
Foreign Language ◽  
Mobile Devices ◽  
Mobile Learning ◽  
Learning Process ◽  
Mobile Applications ◽  
Foreign Languages ◽  
Equation Modeling ◽  
Future Research ◽  
Face To Face ◽  
The World

Aim/Purpose: This study examines how the use of a Mobile Assisted Language Learning (MALL) application influences the learners’ attitudes towards the process of learning, and more specifically in voluntary and mandatory environments. Background: Mobile devices and applications, which have become an integral part of our lives, are used for different purposes, including educational objectives. Among others, they are used in the process of foreign language acquisition. The use of a MALL application to learn foreign languages has advantages and drawbacks, which are important to understand, in order to achieve better learning results, while improving the enjoyment of the process. Methodology : The study population included people who participated in a foreign language course and used Duolingo application on a mobile device in parallel. One group consisted of high school pupils, who were obliged to use the application and filled in before and after questionnaires. The other group consisted of people who took face-to-face courses, and chose to use the same Duolingo application voluntarily, in order to assist their studies. The second group answered another questionnaire tailored to more experienced users. The findings were analyzed using IBM SPSS version 22, and a model was examined with Partial Least Squares Structural Equation Modeling. Contribution: This paper helps to understand the perceived advantages and drawbacks of using a MALL application by students both in mandatory and voluntary environments. Findings: Most of the participants found the MALL Duolingo application enhanced the learning process. The gamification characteristics, ease of use, ubiquity and self-learning facilities had a stimulating effect on the process of learning, and contributed to the willingness to continue using the application and to recommend it to others. However, some statistically significant differences were found between the groups, referring to the characteristics of the application, among them ubiquity, lack of human feedback and simplicity of use. Recommendations for Practitioners: The research findings can contribute to both teachers and students who conduct and participate in foreign language courses, by helping them examine the possibility of combining mobile learning with a traditional face-to-face course. Moreover, the findings can assist developers of mobile learning applications, in order to include gamification options in the process of learning. Recommendation for Researchers: Researchers in the fields of mobile applications and m-learning need to understand the factors enhancing the learning process, in order to develop the next generations of m-learning applications. Impact on Society: Mobile devices have become an accessory that almost every person in the world uses. Its ubiquitous characteristics allow using it everywhere and anytime. This is an opportunity to facilitate education to people all around the world. Gamification of m-learning applications can promote and encourage the use of these applications. Future Research Further examination is needed in different cultures, in order to understand if the findings are universal.

Mobile News

2020 ◽  
pp. 214-228
Author(s):  
Oscar Westlund
Keyword(s):  
Mobile Devices ◽  
Mobile Technology ◽  
Mobile Device ◽  
User Interfaces ◽  
Mobile Applications ◽  
Future Research ◽  
News Production ◽  
Journalism Studies ◽  
News Consumption ◽  
Production Processes

Not long ago mobile news was considered non-existent and peripheral, but throughout the 2010’s it has rapidly gained traction. News publishers have incorporated mobile technology into their news production processes, and autonomous mobile journalists have emerged who sneak into areas and countries that would otherwise confiscate their equipment. Mobile devices place several different user interfaces on offer, among which native mobile applications have become increasingly important. Mobile news consumption has grown substantially, having both displacing and complementary effects on other forms of news consumption. People have extended their news day, oftentimes starting soon after they reach for their mobile device to switch off the alarm in the morning and continuing throughout the day until they disconnect in the evening. Mobile news has become integral to journalism and journalism studies as a whole and is closely connected to important inquiries about the future of journalism, its business, and its capacity to inform citizens. This chapter focuses on three distinct yet interrelated areas: (1) mobile news production, (2) mobile news distribution, and (3) mobile news consumption. It concludes with a discussion on key future research inquiries.

A Comprehensive Rubric for Evaluating EduVR

10.28945/4737 ◽  
2021 ◽  
Vol 20 ◽  
pp. 137-171
Author(s):  
Alex Fegely ◽  
Todd S Cherner
Keyword(s):  
Virtual Reality ◽  
Mobile Devices ◽  
Mobile Applications ◽  
Teacher Educators ◽  
Future Research ◽  
Instructional Coaches ◽  
Level 3 ◽  
Criterion Referenced ◽  
Instructional Application

Aim/Purpose: This article presents a comprehensive rubric for evaluating educational virtual reality experiences for mobile devices. The aim of this article is to systematically analyze research to address the quality of virtual reality experiences on mobile applications in order to extend the work of Lee and Cherner (2015) and their instructional application rubric. Background: Ratings in proprietary mobile application stores – The App Store and Google Play, etc. – are generic and do not provide meaningful evaluations of the virtual reality. This article utilizes research in the areas of virtual reality and education to present a comprehensive rubric for evaluating educational virtual reality for mobile applications, which continues to advance previously published, research-based rubrics. Methodology: The methodology uses a systematic process that spans multiple stages. The first stage was to locate pre-existing rubrics for virtual reality, followed by a review of literature focused on it. The third stage was to develop and vet a research-supported rubric for evaluating educational virtual reality. Contribution: The main contribution from this article is that it fills a gap in the literature by presenting a criterion-referenced, research-supported rubric for evaluating the quality of educational virtual reality for mobile devices (e.g., smartphones, tablets, and app-connected goggles). Findings: This paper’s findings include the domains, dimensions, and criterion-referenced Likert scale indicators in the form of rubric dimensions for evaluating educational virtual reality. The evaluative domains consist of (1) Positioning of the EduVR, (2) Avatar Level, (3) Virtual Environment, and (4) Virtual Experience. Recommendations for Practitioners: This rubric is a tool for instructional coaches, teacher educators, and instructional technologists to use when recommending virtual reality experiences for instructional purposes. Recommendation for Researchers: Researchers can use this tool to monitor the quality of educational virtual reality being developed for classroom use. They can also use this rubric to examine educational virtual reality experiences they would use in their studies and evaluate how those educational virtual reality experiences impact student learning, engagement, and collaboration. Impact on Society: We foresee this rubric being an aid in the development, selection, and purchase of educational virtual reality by educational institutions, educators, researchers, edtech developers, and edu-philanthropists, thus advancing the quality and expectations for educational virtual reality experiences. Future Research: Future researchers can further enhance the validity of this rubric by collecting large amounts of data from a diverse set of end users and stakeholders. Also, subsequent rubrics for evaluating augmented reality and extended reality comprise additional research avenues.

scholarly journals Dr. Google, The Specialist in Diabetes and Metabolic Diseases

2014 ◽  
Vol 21 (3) ◽  
pp. 221-227
Author(s):  
Ştefania Dumitrescu
Keyword(s):  
Quality Of Life ◽  
Mobile Devices ◽  
Mobile Applications ◽  
New Technologies ◽  
Metabolic Diseases ◽  
Healthcare Delivery ◽  
Therapeutic Goals ◽  
Health Care Applications ◽  
Diabetes And Obesity

AbstractSmartphones and other mobile devices have become an integral component of daily life for many people worldwide, offering a broad and up-growing range of functions and utilities. Social media, the information and communication technology, and the enhanced usability and pervasiveness of mobile devices have resulted in an enormous interest in the development of a large diversity of health care applications. This dynamic time for new technologies that overlaps the current epidemic of diabetes and obesity gives smartphones the potential to play a role in increasing healthcare delivery and efficiency. Research has consistently shown that diabetes and obesity management represents the medical area where mobile devices could help in achieving therapeutic goals and enhance patients’ quality of life. This paper comprises a brief overview of the current state of development, requirements and regulations in the health mobile applications industry, and a short overlook on mobile applications diversity, safety and efficacy towards the self-management of individuals with diabetes mellitus and/ or obesity and the enhancement of their quality of life.

Embedded Networks in Mobile Devices

2010 ◽  
Vol 1 (1) ◽  
pp. 22-36 ◽  
Author(s):  
Sergey Balandin ◽  
Michel Gillet
Keyword(s):  
Resource Management ◽  
Mobile Devices ◽  
New Technologies ◽  
State Of The Art ◽  
Wide Area Networks ◽  
Mobile Multimedia ◽  
Modular Architecture ◽  
Embedded Networks ◽  
Embedded Network ◽  
Device Integration

The concept of a mobile phone has recently transformed into a new concept of mobile multimedia devices capable of performing multiple complex tasks and integrating multiple functionalities. It has resulted in a significant increase of device integration costs and complicated deployment of new technologies. Device integrator companies favor modularity everywhere possible, which results in a new trend toward networked architectures for the mobile devices. However, comparing to the best-known embedded network solutions, e.g., SoC and NoC, these architectures have unique constraints and requirements, which also are significantly different from the wide area networks. The main constraints are power consumption and having a modular architecture to allow reuse of the components. Transition to the new architectures for mobile devices is a time consuming task that requires the analysis of many solutions applied in other contexts, especially for embedded protocols, QoS and resource management. This article reviews the state of the art in embedded networks research and the key assumptions, restrictions and limitations faced by designers of embedded networks architectures for mobile devices.

A Systematic Literature Review of the EFQM Excellence Model from 1991 to 2019

1970 ◽  
Vol 2 (2) ◽  
pp. 11-15
Author(s):  
Muhammad Yousaf ◽  
Petr Bris
Keyword(s):  
Quality Management ◽  
Data Collection ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Quantitative Research ◽  
Web Of Science ◽  
State Of The Art ◽  
Future Research ◽  
European Foundation ◽  
The Subject

A systematic literature review (SLR) from 1991 to 2019 is carried out about EFQM (European Foundation for Quality Management) excellence model in this paper. The aim of the paper is to present state of the art in quantitative research on the EFQM excellence model that will guide future research lines in this field. The articles were searched with the help of six strings and these six strings were executed in three popular databases i.e. Scopus, Web of Science, and Science Direct. Around 584 peer-reviewed articles examined, which are directly linked with the subject of quantitative research on the EFQM excellence model. About 108 papers were chosen finally, then the purpose, data collection, conclusion, contributions, and type of quantitative of the selected papers are discussed and analyzed briefly in this study. Thus, this study identifies the focus areas of the researchers and knowledge gaps in empirical quantitative literature on the EFQM excellence model. This article also presents the lines of future research.

Factors Affecting Customer Switching Behavior towards Hybrid Electrical Vehicles (HEV’s) from a Customer Perspective in Jordan

2018 ◽  
Vol 1 (3) ◽  
pp. 53
Author(s):  
Bushra Mahadin
Keyword(s):  
Decision Making ◽  
Consumer Behaviour ◽  
New Technologies ◽  
International Marketing ◽  
Current Trend ◽  
Switching Behavior ◽  
Future Research ◽  
Decision Making Process ◽  
Customer Switching ◽  
Electrical Vehicles

Purpose-This paper aims to investigate factors that affect customer switching from Internal Combustion Engine Vehicles (ICEV’s) to Hybrid Electrical Vehicles (HEV’s), in Jordan for the period of (2010-2014).Design/methodology/approach-A self-administered survey was hand-delivered to the targeted sample of car users in Jordan. The authors delivered 400 questionnaires to customers, from which 333 were deemed valid for the analysis, corresponding to the percentage of (83.25%) which indicates the validity of the study. Findings- There was no difference in switching behavior between (ICEV’s) and (HEV’s) based on gender in the Jordanian market. Fuel consumption efficiency was the number one variable that supports the switching behavior towards (HEV's), followed by Eco friendliness, lower taxes and technological features. Price and the current trend in the market were the least supporting factors. In addition to that the perception of the battery life of (HEV's), limited choices in the market, lack of information and fear of the relatively new technology were the major hindering factors of choosing an (HEV).Research limitations-Future research needs to investigate other factors that may affect customers’ behavior such as perceived image, trust, and subjective norms. Future research should investigate into the importance of environmental awareness and new technologies, and gender differences in behavior. From an international marketing standpoint, comparative studies between Jordanian and non-Jordanian customers are potential areas of future research for international marketing strategies and cross-cultural consumer behaviour analysis. Practical implications-The paper identifies the determinants of switching behavior. marketers should focus addressing customers concerns in terms of providing enough information and building awareness towards the technology and it's benefits towards the society and the environment.Originality/value-Our study is one of the few in Jordan that investigates the switching behavior towards vehicles technology. Our study is thought to have made a modest contribution to consumer behaviour literature and, specifically, for decision making process. It offers marketers insights into the determinants of switching behavior towards the hybrid vechicle technology and how this contribute to consumers’ decision making process and attitudes to achieve the intended behavioural outcomes

Sign in / Sign up

Export Citation Format

Share Document