Evaluation, Management, and Support

2012 ◽  
pp. 242-260
Author(s):  
Dane Conrad
Keyword(s):  
Customer Service ◽  
New Technologies ◽  
End User ◽  
Unique Challenge ◽  
Informed Decisions ◽  
Technology Leaders ◽  
Support Evaluation ◽  
Technology Systems

A technology leader’s day-to-day responsibilities and tasks can be divided into three basic categories: evaluation, management, and support. Evaluation involves making informed decisions and planning tasks when considering new technologies. Management not only maintains the infrastructure of technology systems, but also the data that flows through the system. Finally, support covers the responsibilities related to customer service for the technology leaders’ end-user environment. Each category poses a unique challenge to technology leaders and requires them to be both adaptable and consistent. This chapter explores these three areas giving detailed insights into topics and concerns within each.

scholarly journals “Impact of Training on Employees Performance” (Evidence from Pharmaceutical Companies in Karachi, Pakistan)

2015 ◽  
Vol 6 (1) ◽  
pp. 49 ◽  
Author(s):  
Uzma Hafeez ◽  
Waqar Akbar
Keyword(s):  
Customer Service ◽  
New Technologies ◽  
Employee Performance ◽  
Interpersonal Relationship ◽  
Sampling Technique ◽  
Business Environment ◽  
Team Work ◽  
Future Research ◽  
Pharmaceutical Companies ◽  
The Impact

Employees are major assets of every organization. The accomplishment of the industry depends on its employee performance. Therefore, upper management knows the significance of expense in training for the advantage of improving employee performance and also places them to get the challenges of the today’s competitive business environment. This research also aims to see the “Impact of Training on Employee Performance in Pharmaceutical Industry in Karachi Pakistan”, in which Training consider as independent whereas dependent variable ‘Employee Performance‘ having its Performance areas i.e.; demonstrating team work, communication skill, customer service, interpersonal relationship and reduced absenteeism and its Developments areas i.e.; job-satisfaction, employee motivation, new technologies, efficiencies in process and innovation in strategies as its levers. The paper presents a concise summary of the literature on the value of training in improving the performance of the employees. Four pharmaceutical companies are selected. A survey of 356 employees via self administrated questionnaire with the help of random sampling technique is conducted with the response rate of 96%. Two sets of hypothesis are developed which relate directly to the research questions. SPSS 19 is used to perform reliability, descriptive, correlation and regression analysis. The analysis shows a positive significant relationship between them and the results reveal that the more the employee gets training, the more efficient their level of performance would be. The last section of the paper concludes along with recommendation to give guidelines for future research.

Information Management Systems in the Supply Chain

2017 ◽  
pp. 469-485
Author(s):  
Maria José Sousa ◽  
Rui Cruz ◽  
Ivo Dias ◽  
Carla Caracol
Keyword(s):  
Supply Chain ◽  
Customer Service ◽  
Value Chain ◽  
Information Exchange ◽  
Information Technologies ◽  
Business Processes ◽  
New Technologies ◽  
Integrated Approach ◽  
Raw Material ◽  
Information Management Systems

This chapter analyzes the importance of technologies as drivers for managing supply chains. The focus will be on the advantages of the use of information technologies to improve company's efficiency to be competitive and for the reduction of costs, improvement of operations, improvement of relationships with customers, suppliers and partners, shortening of delivering times, streamlining and optimization of business processes and operations. The use of new technologies contributes to improve efficiency of supply chain management: raw material suppliers, component manufacturers, finished product manufacturers, wholesalers and retailers. Technologies allow an integrated approach to planning, control and monitoring of product flows, from suppliers to end users. They aim at improve customer service at reduced overall costs, and leads to the development of important relationships with logistics providers, suppliers, and customers in order to enhance information exchange and the coordination of business activities, which are the key advantages of an integrated supply chain with the collaboration among all the participants in the value chain.

Technology Transfer in the Transit Industry

2000 ◽  
Vol 1731 (1) ◽  
pp. 112-120
Author(s):  
Yuko J. Nakanishi ◽  
Ossama Abd Elrahman
Keyword(s):  
Technology Transfer ◽  
Customer Service ◽  
New Technologies ◽  
Comprehensive Evaluation ◽  
Organizational Structures ◽  
Strict Adherence ◽  
Effective Training ◽  
Effective Technology ◽  
Evaluation Mechanism ◽  
Technology Industries

The unprecedented advances taking place in the technology industries (computer, electronics, telecommunications) can benefit the transit industry by enabling safer, cleaner, and more reliable transit vehicles; easier maintenance; better customer service; and faster and more efficient scheduling and operations. Without an effective technology transfer process, however, the technologies may not reach the proper audience in the transit organization, or they may fail to elicit the appropriate response from transit staff. The two key elements of successful technology transfer in the transit industry are discussed—effective technology transfer infrastructure and technology transfer (T2) agents. Effective technology transfer infrastructure consists of an organizational culture that is open and flexible, a comprehensive evaluation mechanism, an efficient transfer design, and an effective training program. T2 agents are individuals or organizations that bring new technologies and information to agencies, which then can transform the technology and information into useful products, processes, or programs. Also discussed are intra- and interagency barriers, such as strict adherence to rule books and bureaucratic organizational structures, and examples are provided of how some agencies are addressing these problems.

Interactive Multimedia Technologies for Distance Education Systems

2011 ◽  
pp. 1157-1164
Author(s):  
Hakikur Rahman
Keyword(s):  
Distance Education ◽  
High Speed ◽  
Interactive Multimedia ◽  
New Technologies ◽  
Emerging Technologies ◽  
Training Programs ◽  
End User ◽  
User Training ◽  
Multimedia Technologies ◽  
New Challenges

Information is typically stored, manipulated, delivered and retrieved using a plethora of existing and emerging technologies. Businesses and organizations must adopt these emerging technologies to remain competitive. However, the evolution and progress of the technology (object orientation, high-speed networking, Internet, etc.) has been so rapid that organizations are constantly facing new challenges in end-user training programs. These new technologies are impacting the whole organization, creating a paradigm shift that in turn enables them to do business in ways never possible before (Chatterjee & Jin, 1997).

Combining Local and Global Expertise in Services

2005 ◽  
pp. 457-463
Author(s):  
Hannu Salmela ◽  
Juha Parnisto
Keyword(s):  
Call Center ◽  
New Technologies ◽  
Call Centers ◽  
Insurance Companies ◽  
Geographical Distance ◽  
End User ◽  
Business Transactions ◽  
Rich Media ◽  
Regional Service ◽  
Information And Communication

Since the 1990s, services characterized by a considerable geographical distance between the service person and the customer have become increasingly commonplace. Banks and insurance companies are introducing call centers or service centers to complement, or even replace, the old regional service organization. In the information and communication technology (ICT) sector, companies such as Fujitsu and IBM provide part of the end-user support for their clients from a few centralized call centers. Telecommunications operators have established call centers to serve their customers in conducting basic business transactions. To a large extent, the change in the 1990s can be attributed to ICT development. As call centers and local offices have equal access to all the information, many of the services that previously had to be provided locally can now come from a call center. Furthermore, this decade will bring new technologies that will further enhance capabilities to serve customers over long distances. They will, for instance, provide increasingly rich media for interaction between customers and remote service personnel.

Interactive Multimedia Technologies for Distance Education Systems

2011 ◽  
pp. 454-460
Author(s):  
Hakikur Rahman
Keyword(s):  
Distance Education ◽  
High Speed ◽  
Interactive Multimedia ◽  
New Technologies ◽  
Emerging Technologies ◽  
Training Programs ◽  
End User ◽  
User Training ◽  
Multimedia Technologies ◽  
New Challenges

Information is typically stored, manipulated, delivered and retrieved using a plethora of existing and emerging technologies. Businesses and organizations must adopt these emerging technologies to remain competitive. However, the evolution and progress of the technology (object orientation, high-speed networking, Internet, etc.) has been so rapid that organizations are constantly facing new challenges in end-user training programs. These new technologies are impacting the whole organization, creating a paradigm shift that in turn enables them to do business in ways never possible before (Chatterjee & Jin, 1997).

Information Management Systems in the Supply Chain

2020 ◽  
pp. 600-616
Author(s):  
Maria José Sousa ◽  
Rui Cruz ◽  
Ivo Dias ◽  
Carla Caracol
Keyword(s):  
Supply Chain ◽  
Customer Service ◽  
Value Chain ◽  
Information Exchange ◽  
Information Technologies ◽  
Business Processes ◽  
New Technologies ◽  
Integrated Approach ◽  
Raw Material ◽  
Information Management Systems

This chapter analyzes the importance of technologies as drivers for managing supply chains. The focus will be on the advantages of the use of information technologies to improve company's efficiency to be competitive and for the reduction of costs, improvement of operations, improvement of relationships with customers, suppliers and partners, shortening of delivering times, streamlining and optimization of business processes and operations. The use of new technologies contributes to improve efficiency of supply chain management: raw material suppliers, component manufacturers, finished product manufacturers, wholesalers and retailers. Technologies allow an integrated approach to planning, control and monitoring of product flows, from suppliers to end users. They aim at improve customer service at reduced overall costs, and leads to the development of important relationships with logistics providers, suppliers, and customers in order to enhance information exchange and the coordination of business activities, which are the key advantages of an integrated supply chain with the collaboration among all the participants in the value chain.

Use of E-Portfolios in Education

2013 ◽  
Vol 2 (1) ◽  
pp. 5-16
Author(s):  
Viktor Fuglík
Keyword(s):  
Czech Republic ◽  
Learning Process ◽  
New Technologies ◽  
Evaluation Process ◽  
Detailed Comparison ◽  
The Czech Republic ◽  
Education Practice ◽  
Working Groups ◽  
Support Evaluation

Abstract E-portfolio is commonly used to support evaluation process in all forms of education. It is considered to be a very useful tool by many professional organisations, working groups, projects and it is the leading topic of many conferences and workshops. These initiatives drive the development of e-portfolio and enhance its using with new technologies in education. By their activities - studies and methodical support - initiatives directly influence governments and especially education practice. The very important result is improving frequency of using eportfolio during learning process and verification of effectiveness of the new technologies. The article offers detailed comparison of e-portfolio initiatives and shows connections and its possible application in the area of the Czech Republic.

DENA BANK — Competing with Private and Foreign Banks

2007 ◽  
Vol 11 (01) ◽  
pp. 117-139 ◽  
Author(s):  
Amit Sachan ◽  
Anwar Ali ◽  
Rajen K. Gupta
Keyword(s):  
Customer Service ◽  
Service Sector ◽  
Banking Sector ◽  
New Technologies ◽  
External Environment ◽  
Foreign Banks ◽  
Strategic Responses ◽  
The Core ◽  
Technology Revolution ◽  
Liberalization Policy

Since 1995 with the increasing importance of the service sector, liberalization policy and information technology revolution, the banking sector as a whole had undergone significant changes in India. The case presents a brief outline of the developments which happened in the Indian banking sector and discusses Dena Bank's efforts in the last decade in the area of customer service. The case explores how customers interacted with banks, how banks made money, how external environment was changing the core activities and core assets of banks in India and the opportunities and challenges arising out of all these. The case ends with the question on what Dena's strategy should be in response to the new competition and new technologies. The case is useful in looking at strategic responses to changes.

scholarly journals Nucleic Acids for Electrochemical Biosensor Technology

2020 ◽  
Author(s):  
Zihni Onur Uygun ◽  
Hilmiye Deniz Ertuğrul Uygun ◽  
Ferhan Girgin Sağin
Keyword(s):  
Electrical Properties ◽  
Nucleic Acids ◽  
New Technologies ◽  
Electrochemical Biosensor ◽  
Electrochemical Methods ◽  
Biological Molecules ◽  
End User ◽  
Biosensor Technology ◽  
One Step ◽  
Target Molecules

Biosensor technology has developed extremely rapidly in recent years. This technology brings along precise measurements as well as specific measurements. Thanks to its ability to be miniaturized and be easily accessible to the end user, it is one-step ahead of other similar methods. The selectivity of biological molecules and the sensitivity of electrochemical methods enable the continuous evolvement of these new technologies. In this chapter, the use of nucleic acids as both recognition agents and target molecules, the way they are used in biosensor technology and their electrical properties are explained in detail with examples. Aptamers, which are synthetic nucleic acids, and their use in electrochemical biosensor systems with different electrochemical and immobilization methods have been compared extensively.

Sign in / Sign up

Export Citation Format

Share Document