Factors Contributing to Knowledge Sharing and Communications in a Large Virtual Work Group

Virtual Teams ◽  
2011 ◽  
pp. 280-315
Author(s):  
Olivia Ernst Neece
Keyword(s):  
Knowledge Sharing ◽  
Process Model ◽  
Virtual Work ◽  
Work Group ◽  
Two Phase ◽  
Virtual Groups ◽  
Team Culture ◽  
Communication Processes ◽  
People Skills ◽  
Large Work

In this chapter, we discuss an eight-factor process model of large virtual groups. A team has been defined as a small group of people that work very closely on a project or process. We define a large work group as a larger group of people who are more loosely connected to one another than a team by a shared work process, project, or strategic goal. The eight factors are organizational support and purpose; egalitarian structure; team culture, trust, collaboration, and relationships; people—skills, expertise, and capabilities; motivation and rewards; communication processes; communication tools; and knowledge sharing. These factors to a greater or lesser degree have been shown to contribute to the effectiveness of communication in a large virtual work group during a two-phase study at Nortel Networks. Qualitative and quantitative results of this study are presented in the chapter. We discuss issues related to communication and knowledge sharing in the chapter as well as recommendations for successful organization and communication in large work groups.

scholarly journals The Nexus between Team Culture, Innovative Work Behaviour and Tacit Knowledge Sharing: Theory and Evidence

2021 ◽  
Vol 13 (8) ◽  
pp. 4333
Author(s):  
Cem Işık ◽  
Ekrem Aydın ◽  
Tarik Dogru ◽  
Abdul Rehman ◽  
Rafael Alvarado ◽  
...  
Keyword(s):  
Knowledge Sharing ◽  
Tacit Knowledge ◽  
Work Behavior ◽  
Frontline Employees ◽  
Innovative Work Behavior ◽  
Mediating Role ◽  
Team Culture ◽  
Tacit Knowledge Sharing ◽  
Innovative Work ◽  
The Relationship

Tacit knowledge sharing is an essential intellectual capital for frontline employees in hotel enterprises. While the relationship of knowledge sharing with team culture (TC) and innovative work behavior (IWB) was investigated in the extant literature, little is known about the extent to which tacit knowledge sharing affects TC and IWB. In this regard, the purpose of this study is to investigate the role of tacit knowledge sharing in the relationship between TC and IWB. For this purpose, data were gathered from 360 department managers of Turkish 4–5 star hotels. The results were analyzed utilizing Smart PLS 3 using bootstrapping to determine the level of significance of the relationships between tacit knowledge sharing, TC and IWB. The results show statistically significant relationships between tacit knowledge sharing, TC and IWB. Moreover, tacit knowledge sharing has a mediating role in the relationship between team culture and innovative work behavior.

Communication Processes about Predictive Genetic Testing within High-Risk Breast Cancer Families: A Two-Phase Study Design

2021 ◽  
Author(s):  
Chiara Lena Blomen ◽  
Aliaksandra Pott ◽  
Alexander E. Volk ◽  
Lars Budäus ◽  
Isabell Witzel
Keyword(s):  
Psychological Distress ◽  
Genetic Testing ◽  
Psychological Impact ◽  
Family Members ◽  
Focus Group Interviews ◽  
Two Phase ◽  
Mutation Carriers ◽  
Communication Processes ◽  
Phase Study ◽  
Group Interviews

Abstract Background: The detection of a pathogenic variant in the BRCA1 or BRCA2 gene has medical and psychological consequences for both, affected mutation carriers and their relatives. This study analyzed the psychological impact of genetic testing and mutation-positive test result as well as associated family communication processes from the perspective of BRCA1 or BRCA2 mutation carriers and their family members.Methods: We conducted a two-phase study with explanatory sequential mixed methods design to understand the perspective of psychological process regarding genetic testing more efficiently. First, we analyzed a survey data of 79 carriers of a BRCA1 or BRCA2 mutation. Second, we conducted focus group interviews of 10 family members to deepen understanding of communication processes in high-risk families.Results: The average age of the BRCA1 or BRCA2 mutation carriers was 48 years, 58% had a history of cancer. The majority (64.6%) had general psychological distress independent of cancer diagnosis in the patients’ history. The point prevalence of depression was 16.9%. The main motives for undergoing genetic testing were desire for safety, prevention and risk assessment for the own children. The mutation carriers were satisfied with the decision to undergo genetic testing. Contrary to their subjective perception, the respondents' knowledge about those mutations was moderate. The familial communication was merely partially successful. In contrast to the high rate of disclosure to at-risk relatives (100%), the reported uptake of genetic testing among informed at-risk relatives was low (45.6%). In-depth focus group interviews with 10 family members revealed significant barriers to accessing genetic counseling including anxiety, uncertainty about the benefits of testing and the own cancer risk, particulary among males.Conclusion: The detection of a BRCA1 or BRCA2 mutation has psychological impact not only on mutation carriers but also on their family members. An adequate knowledge of the genetic background is required to reduce the level of psychological distress and to support the familial communication process. Therefore, the quality of information sources for affected individuals and relatives and also the awareness of health care professionals have to be improved.

scholarly journals Business founding in biotech industry: process and features

2020 ◽  
Vol 43 (10) ◽  
pp. 1183-1219
Author(s):  
Biagio Ciao
Keyword(s):  
Knowledge Sharing ◽  
Risk Perceptions ◽  
Process Model ◽  
Inductive Method ◽  
Resource Analysis ◽  
Private Companies ◽  
Content Type ◽  
The Public ◽  
Biotech Industry ◽  
Financial Impacts

Purpose This paper aims to construct a process model of business founding in the biotech industry. Design/methodology/approach An inductive method is used, and five case studies analyzed. Data are coded by applying Gioia’s method. Findings Aspirant entrepreneurs conduct resource analysis and industry analysis to formulate research and development targets. They perform transactions and networks because they require resources, and they then deploy and coordinate these resources. Such coordination generates activities with social and financial impacts. Research limitations/implications The results are specific to the biotech industry. A future study could examine business founding processes in other industries (e.g. entertainment, fashion, public utilities and sport). Additionally, the paper argues that during the founding process entrepreneurs show little concern for knowledge-sharing risk, as they want to collaborate to implement their ideas. Quantitative papers could test the consequences of such behavior. Practical implications The process model provides insights into aspirant founders on how to start a business in the biotech industry. Originality/value The paper shows: the differences between the founding process in the biotech industry versus other industries; and the shape of the Bower–Burgelman model in the context of biotech business founding. The paper delineates how private companies discover competencies in the public sector; a model of technology transfer from public to private sector; entrepreneurs’ absence of risk perceptions regarding knowledge-sharing during founding; and how conferences can serve as vehicles for benchmarking in networking.

How to make a knowledge-sharing group: a group social capital perspective

2016 ◽  
Vol 45 (3) ◽  
pp. 523-538 ◽  
Author(s):  
Wei-Li Wu ◽  
Yi-Chih Lee
Keyword(s):  
Social Capital ◽  
Social Interaction ◽  
Knowledge Sharing ◽  
Work Groups ◽  
Work Group ◽  
Task Interdependence ◽  
Group Level ◽  
Content Type ◽  
Group Trust ◽  
Group Social Capital

Purpose – Although the work group is the main context for knowledge exchange and combination in today’s organizations, few knowledge-sharing studies have been conducted at the group level. The purpose of this paper is to apply the concept of group social capital to determine how to promote knowledge sharing at the group level. The authors divided group social capital into two segments, conduits and resources, and argue that different group social capital conduits (i.e. work design in this study) lead to varied resources, which subsequently influence group knowledge sharing. Design/methodology/approach – In this study, group social capital conduits included social interaction and task interdependence, and group social capital resources included group trust and a supportive climate for knowledge sharing. The authors conducted a survey on work groups in the high-tech industry using a sample of 86 work groups. Findings – The results indicated that social interaction in a work group was positively related to group trust and that task interdependence was positively related to group trust and a supportive climate for knowledge sharing. Furthermore, group trust and a supportive climate for knowledge sharing were both found to have an influence on knowledge sharing. Originality/value – Applying the concept of group social capital, this paper is the first research to discuss how group social capital conduits and resources influence knowledge sharing. The results of this study lead us to a better understand the relationship between group social capital and knowledge sharing.

Re-Examining Trust Development and Knowledge Sharing in Virtual Teams

2011 ◽  
pp. 82-97 ◽  
Author(s):  
Su Jin Son ◽  
Eun Jee Kim
Keyword(s):  
Knowledge Sharing ◽  
Virtual Teams ◽  
Process Model ◽  
Team Member ◽  
Trust Development ◽  
Global Companies ◽  
Stage Process

It is crucial to effectively identify and leverage organizational team member knowledge. As virtual teams are becoming increasingly common in global companies, knowledge sharing in virtual teams is gaining attention among practitioners and scholars. In particular, the role of trust in effective knowledge sharing has been emphasized among scholars. However, there have been few attempts to integrate trust and knowledge sharing behaviors in virtual teams. Therefore, the purpose of this chapter is to present the integrative perspective of knowledge sharing and trust in virtual teams. The authors thoroughly explore the existing literature on different approaches to trust and the knowledge sharing process and then introduce an integrative three-stage process model of trust and knowledge sharing in virtual teams.

Virtual Teams and Knowledge Communication

2014 ◽  
Vol 6 (3) ◽  
pp. 1-25
Author(s):  
Miikka J. Lehtonen ◽  
Constance E. Kampf
Keyword(s):  
Virtual Teams ◽  
Virtual Work ◽  
Cross Cultural ◽  
Team Members ◽  
Support Teams ◽  
Cross Cultural Communication ◽  
Communication Processes ◽  
Nuanced Understanding ◽  
Semiotic Perspective ◽  
Knowledge Communication

How does culture affect virtual teams and the knowledge communication processes in which they engage? As virtual spaces are increasingly used to support teams and establish collaboration in cross-cultural projects, the notion of cross-cultural communication can be understood as shifting from contextual perspective to a semiotic perspective. That is to say, although the team members are using the same vocabulary they might attach different meanings to and have different knowledge about them thus highlighting the importance of approaching virtual teams and collaboration from a semiotic perspective. To look at how knowledge about virtual work is established in a multinational context, the authors interviewed members of a team that connects Finland and India. Results reveal five objects shared between the team members with varying knowledge about them. By making these differences in knowledge visible through semiotics the authors are calling for a more nuanced understanding of cross-cultural collaboration that draws on and extends the existing body of knowledge on virtual teams and collaboration.

Business Intelligence System Design and its Consequences for Knowledge Sharing, Collaboration, and Decision-Making

2020 ◽  
pp. 382-402
Author(s):  
Lapo Mola ◽  
Cecilia Rossignoli ◽  
Andrea Carugati ◽  
Antonio Giangreco
Keyword(s):  
Decision Making ◽  
Knowledge Sharing ◽  
Business Intelligence ◽  
Two Phase ◽  
Intelligence System ◽  
Business Intelligence Systems ◽  
Managerial Implications ◽  
Decision Making Processes

This exploratory study analyses the effects of the technical and organisational characteristics of business intelligence systems (BIS) on knowledge sharing, collaboration, and decision-making processes. The authors conducted a two-phase multi-method investigation. First, we surveyed 30 enterprises using BIS on a regular basis; then, we engaged in an in-depth case study with one of the respondent companies. Our results show that, on average, the technical and organisational characteristics of the BIS are positively associated with an increase in knowledge sharing, leading to an improvement in internal collaboration that subsequently brings improvement in the quality of decision-making. This case study adds that the way the BIS is designed and appropriated in organisations is important in obtaining such results is. A BIS being designed so that it can be appropriated by the general employee base is key in obtaining the desired organizational impacts. This suggests some requirements for BIS design that we will discuss in terms of theoretical and managerial implications.

A Symbolic Convergence Perspective for Examining Employee Knowledge Sharing Behaviors in Company-Hosted Virtual Communities

2019 ◽  
Vol 32 (2) ◽  
pp. 1-27 ◽  
Author(s):  
Wei-Tsong Wang ◽  
Hui-Hsiang Hung
Keyword(s):  
Knowledge Sharing ◽  
Virtual Communities ◽  
Virtual Community ◽  
Convergence Theory ◽  
Shared Meaning ◽  
Related Factors ◽  
Symbolic Convergence ◽  
Shared Meanings ◽  
Communication Processes ◽  
Virtual Communities Of Practice

This article investigates individual knowledge sharing behaviors (KSBs) in company-hosted virtual communities of practice (CVCs), where KSBs are guided mainly by the sense of virtual community (SVC) and the shared meanings that are formed via the recurring communicative patterns and emotional responses in the interpersonal communication processes. The symbolic convergence theory (SCT) addresses the significance of the shared meanings of a social group in facilitating the harmony among and the favorable behaviors of the members of the group. By adopting SCT, the authors examine the effects of SVC and shared-meaning-related factors on KSBs in CVCs. Data collected from 159 CVC participants were analyzed to examine the research model. The authors found that shared language and shared emotional connection significantly influence KSBs both directly and indirectly via SVC. The research findings highlight the importance of achieving shared meaning among individuals in CVCs to encourage interpersonal knowledge sharing via effective communication processes.

scholarly journals A Pattern Based Method for Simplifying a BPMN Process Model

2019 ◽  
Vol 9 (11) ◽  
pp. 2322 ◽  
Author(s):  
Mateo Ramos-Merino ◽  
Luis M. Álvarez-Sabucedo ◽  
Juan M. Santos-Gago ◽  
Francisco de Arriba-Pérez
Keyword(s):  
Real World ◽  
Process Model ◽  
Business Processes ◽  
Process Models ◽  
Automatic Method ◽  
Business Process Model ◽  
Two Phase ◽  
Intensive Use ◽  
Fully Automatic ◽  
Validation Testing

BPMN (Business Process Model and Notation) is currently the preferred standard for the representation and analysis of business processes. The elaboration of these BPMN diagrams is usually carried out in an entirely manual manner. As a result of this human-driven process, it is not uncommon to find diagrams that are not in their most simplified version possible (regarding the number of elements). This work presents a fully automatic method to simplify a BPMN process model document. A two-phase iterative algorithm to achieve this simplification is described in detail. This algorithm follows a heuristic approach that makes intensive use of a Pattern Repository. This software element is concerned with the description of feasible reductions and its enactment. The critical concept lies in the discovery of small reducible patterns in the whole model and their substitution with optimised versions. This approach has been verified through a double validation testing in total 8102 cases taken from real world BPMN process models. Details for its implementation and usage by practitioners are provided in this paper along with a comparison with other existing techniques concerned with similar goals.

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