Mobile Internet Adoption by Spanish Consumers

2009 ◽  
pp. 221-236 ◽  
Author(s):  
Carla Ruiz-Mafe ◽  
Silvia Sanz-Blas ◽  
Adrian Broz-Lofiego ◽  
Daniel Marchuet
Keyword(s):  
Financial Risk ◽  
Internet Use ◽  
Mobile Internet ◽  
Internet Adoption ◽  
Adoption Decision ◽  
Internet Industry ◽  
Internet Users ◽  
Depth Study ◽  
Key Drivers ◽  
Insight Into

The chapter aims to present an in-depth study of the factors influencing Mobile Internet adoption. The authors analyse the influence of Internet use experience, compatibility, perceived financial risk, credibility and attitude towards Mobile Internet in the M-Internet adoption decision. After identifying the key drivers of M-Internet adoption, the second part of the chapter presents an empirical study of the Spanish market. Results based on a sample of 213 Internet users show that Internet use experience, MInternet compatibility, credibility and attitude are positive key drivers of M-Internet adoption. Perceived financial risk influences negatively on M-Internet usage intention. This chapter will give managers and students insight into the M-Internet industry and the different factors that influence M-Internet adoption. In addition, these factors can be applied to the specific context of the Spanish market.

Mobile Commerce Adoption in Spain

2009 ◽  
pp. 282-292
Author(s):  
Joaquin Aldas-Manzano ◽  
Carla Ruiz-Mafe ◽  
Silvia Sanz-Blas
Keyword(s):  
Empirical Study ◽  
Mobile Commerce ◽  
Adoption Decision ◽  
Factors Influencing ◽  
Mobile Shopping ◽  
Depth Study ◽  
Key Drivers ◽  
Mobile Commerce Adoption ◽  
Insight Into ◽  
Mobile Use

The chapter aims to present an in-depth study of the factors influencing mobile commerce adoption. The authors analyze the influence of Mobile use experience, ICT ownership, Mobile affinity and Mobile Commerce compatibility in the m-commerce adoption decision. After identifying the key drivers of Mobile shopping adoption, the second part of the chapter presents an empirical study of the Spanish market. Results based on a sample of 470 Mobile users show that Mobile affinity, ICT ownership, and m-shopping compatibility are positive key drivers of M-shopping adoption. Mobile use experience has no significant influence on m-shopping adoption. This chapter will give managers and students insight into the Mobile Commerce industry and the different factors that influence m-commerce adoption. In addition, these factors can be applied to the specific context of the Spanish market.

Going Online in the PC Graveyard

2011 ◽  
pp. 180-199 ◽  
Author(s):  
Inkyu Kang
Keyword(s):  
Comparative Analysis ◽  
Internet Use ◽  
Driving Forces ◽  
Mobile Internet ◽  
Japanese Language ◽  
Common Belief ◽  
Internet Adoption ◽  
Internet Diffusion ◽  
The Common ◽  
Internet Penetration

This chapter explores how the keitai (mobile) Internet has come to dominate Japan, marginalizing the PC-based Internet. The discussion focuses on the country’s cultural and ideological aspects that have worked as driving forces behind its mobile Internet boom. Special emphasis will be given to the validity of the common belief that the Japanese language has been a barrier to PC and Internet diffusion. This chapter argues that the Japanese language has actually encouraged rather than discouraged Internet adoption in Japan. Relying on media comparative analysis, this essay examines how Japan has developed a qualitatively different Internet use pattern that cannot be revealed in statistics like “number of Internet subscribers” or “household Internet penetration rates.”

Cyber Behavior and its Impact in Japan

2012 ◽  
pp. 1305-1315
Author(s):  
Kei Fuji ◽  
Fujio Yoshida
Keyword(s):  
Social Behavior ◽  
Internet Use ◽  
Daily Life ◽  
Mobile Internet ◽  
Future Research ◽  
The Internet ◽  
Negative Effects ◽  
Research Directions ◽  
Internet Users ◽  
Future Research Directions

With the rapid growth of Internet in Japan, many researches have examined whether Internet use affects social behavior on daily life positively or negatively. Early seminal researches in Japan demonstrated that the negative effects of the Internet are not universal, but such effects are dependent on the circumstances and on how the Internet is utilized by each user. Recent studies have been focusing on various activities on the Internet analyzing “what kind of user is using the Internet for what purpose.” This chapter will introduce these studies in terms of three main characteristics of Internet users in Japan. These three characteristics are: preferences for weblog, participation in online communities, and switching to mobile Internet. At the end of this chapter, future research directions will be discussed, while introducing recently developed scales designed to measure various behaviors on the Internet from three aspects: self-expression, relationships with others, and balance with reality.

A Survey on the Adoption and Usage of Broadband Internet

2011 ◽  
pp. 448-464
Author(s):  
Roya Gholami ◽  
John Lim ◽  
Sang-Yong Tom Lee
Keyword(s):  
Behavioral Control ◽  
National Level ◽  
Strong Support ◽  
Influential Factors ◽  
Perceived Behavioral Control ◽  
Research Papers ◽  
Broadband Internet ◽  
Internet Adoption ◽  
Adoption Decision ◽  
Insight Into

In spite of the increasing significance of broadband Internet, there are not many research papers explicitly addressing issues pertaining to its adoption and postadoption. Previous research on broadband has mainly focused on the supply side aspect at the national level, ignoring the importance of the demand side which may involve looking more deeply into the use, as well as factors impacting organizational and individual uptake. In an attempt to fill this gap, the current study empirically verifies an integrated theoretical model comprising the theory of planned behavior and the IS continuance model to examine factors influencing broadband Internet adoption and postadoption behavior of some 1,500 organizations in Singapore. Overall, strong support for the integrated model has been manifested by our results, providing insight into influential factors. At the adoption stage, perceived behavioral control has the greatest impact on behavioral intention. Our findings also suggest that, as compared to attitude, subjective norms and perceived behavioral control more significantly affect the broadband Internet adoption decision. At the postadoption stage, intention is no longer the only determinant of broadband Internet continuance; rather, initial usage was found to significantly affect broadband Internet continuance.

The Effect of Suicide-Related Internet Use on Users’ Mental Health

Crisis ◽  
2013 ◽  
Vol 34 (5) ◽  
pp. 348-353 ◽  
Author(s):  
Hajime Sueki
Keyword(s):  
Mental Health ◽  
Young Adults ◽  
Suicidal Ideation ◽  
Internet Use ◽  
Panel Study ◽  
Psychological Effects ◽  
The Internet ◽  
Negative Effects ◽  
Suicide Methods ◽  
Internet Users

Background: Previous studies have shown that suicide-related Internet use can have both negative and positive psychological effects. Aims: This study examined the effect of suicide-related Internet use on users’ suicidal ideation, depression/anxiety tendency, and loneliness. Method: A two-wave panel study of 850 Internet users was conducted via the Internet. Results: Suicide-related Internet use (e.g., browsing websites about suicide methods) had negative effects on suicidal ideation and depression/anxiety tendency. No forms of suicide-related Internet use, even those that would generally be considered positive, were found to decrease users’ suicidal ideation. In addition, our results suggest that the greater the suicidal ideation and feelings of depression and loneliness of Internet users, the more they used the Internet. Conclusion: Since suicide-related Internet use can adversely influence the mental health of young adults, it is necessary to take measures to reduce their exposure to such information.

A cross-sectional survey among physicians on Internet use for epilepsy-related information (Preprint)

2019 ◽  
Author(s):  
Francesco Brigo ◽  
Simona Lattanzi ◽  
Giorgia Giussani ◽  
Laura Tassi ◽  
Nicola Pietrafusa ◽  
...  
Keyword(s):  
Internet Use ◽  
The Internet ◽  
Online Information ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Related Information ◽  
Internet Users ◽  
Therapeutic Decisions ◽  
The Individual ◽  
The Web

BACKGROUND The Internet has become one of the most important sources of health information, accessed daily by an ever-growing number of both patients and physicians, seeking medical advice and clinical guidance. A deeper insight into the current use of the Web as source of information on epilepsy would help in clarifying the individual attitude towards this medium by Internet users. OBJECTIVE We investigated views towards the Internet in a sample of Italian healthcare specialists involved in epilepsy field, to explore factors which explained the influence of information found on the internet. METHODS This study was a self-administered survey conducted in a group of members of the Italian Chapter of the International League Against Epilepsy (ILAE) in January 2018. RESULTS 184 questionnaires were analyzed. 97.8% of responders reported to seek online information on epilepsy. The Internet was most frequently searched to obtain new information (69.9%) or to confirm a diagnostic or therapeutic decision (37.3%). The influence of consulting the Internet on clinical practice was associated with registration to social network(s) (OR: 2.94; 95%CI: 1.28-6.76; p=0.011), higher frequency of Internet use (OR: 3.66; 95%CI: 1.56-9.21; p=0.006) and higher confidence in reliability of online information (OR: 2.61; 95%CI: 1.09-6.26; p=0.031). No association was found with age, sex, years in epilepsy practice or easiness to find online information. CONCLUSIONS Internet is frequently used among healthcare professionals involved in the epilepsy to obtain information about this disease. The attitude of being influenced by the Internet for diagnostic and/or therapeutic decisions in epilepsy is independent on age and years of experience in epilepsy, and probably reflects an individual approach towards the Web.

Conceptualizing Small and Medium-Sized Smart Cities in the Mediterranean Region

2019 ◽  
Vol 8 (4) ◽  
pp. 17-41
Author(s):  
Maria Panagiotopoulou ◽  
Margarita Kokla ◽  
Anastasia Stratigea
Keyword(s):  
Empirical Evidence ◽  
Smart City ◽  
Mediterranean Region ◽  
Smart Cities ◽  
Semantic Interoperability ◽  
Spatial Context ◽  
Deep Insight ◽  
Key Drivers ◽  
The Mediterranean ◽  
Insight Into

Despite the remarkable interest in smart cities, noticed during the last decade, a consistent comprehension of the concept is not yet fully realized. Various definitions, ranging from exclusively technology-oriented perceptions to broader views, have been introduced, establishing a definitional polyphony and causing lack of semantic interoperability. Empirical evidence witnesses the prevalence of technology-pushed smart city initiatives as well as their failure to meet expectations in several urban domains. When planning “smart,” the relevance of ICT and their applications should be in alignment with spatial and other urban peculiarities and sub-systems' interactions, implying the need for getting deep insight into the city's ontology. The paper focuses on the extension/enrichment of an existing smart city ontology, with concepts and relationships stemming from Mediterranean small and medium-sized cities, in an attempt to outline their main key drivers and their interrelationships and fully grasp the smart city concept in the particular spatial context.

scholarly journals Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues

2021 ◽  
Vol 6 (1) ◽  
Author(s):  
Asbjørn Følstad ◽  
Cameron Taylor
Keyword(s):  
Qualitative Analysis ◽  
Customer Service ◽  
User Experience ◽  
Practical Relevance ◽  
Interaction Patterns ◽  
Case Examples ◽  
Key Drivers ◽  
Future Work ◽  
Practical Implications ◽  
Insight Into

AbstractThe uptake of chatbots for customer service depends on the user experience. For such chatbots, user experience in particular concerns whether the user is provided relevant answers to their queries and the chatbot interaction brings them closer to resolving their problem. Dialogue data from interactions between users and chatbots represents a potentially valuable source of insight into user experience. However, there is a need for knowledge of how to make use of these data. Motivated by this, we present a framework for qualitative analysis of chatbot dialogues in the customer service domain. The framework has been developed across several studies involving two chatbots for customer service, in collaboration with the chatbot hosts. We present the framework and illustrate its application with insights from three case examples. Through the case findings, we show how the framework may provide insight into key drivers of user experience, including response relevance and dialogue helpfulness (Case 1), insight to drive chatbot improvement in practice (Case 2), and insight of theoretical and practical relevance for understanding chatbot user types and interaction patterns (Case 3). On the basis of the findings, we discuss the strengths and limitations of the framework, its theoretical and practical implications, and directions for future work.

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