Integrated Business Process Designs and Current Applications of Workflow Systems in E-Business

2010 ◽  
pp. 918-933
Author(s):  
Mabel T. Kung ◽  
Jenny Yi Zhang
Keyword(s):  
Business Process ◽  
Enterprise Resource Planning ◽  
Communication Systems ◽  
Business Processes ◽  
Resource Planning ◽  
Customer Relationship ◽  
Workflow Systems ◽  
Quality Costs ◽  
Service Oriented ◽  
Integrated Software

To enable effective cross-departmental automations and global transactions, business processes modeling offer external views on their infrastructure processes to all partners in the enterprise, such as product data, quality, costs and delivery requirements, quantity quotations, process plan efficiency, and interactions for meta-, macro-, and micro- distributed process planning (Livari & Livari, 2006; McKendrick, 2006; Siller, Estruch, Vila, Abellan, & Romero, 2008; Kuechler & Vaishnzvi, 2008). Business process modeling is significant as EBusiness and enterprise integration drive the need to deploy activities online (Tagg, 2001; Aissi, Malu, & Srinivasan, 2002; Weiss & Amyot, 2005; Sewing, Rosemann & Dumas, 2006; Chen, Zhang & Zhou, 2007). These management systems employ integrated productivity tools, specialized technical support systems, such as CAD systems, graphic packages, enterprise-wide integrated software applications, for example, ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), mail and other communication systems. When the applications become more modulated and service oriented, stand-alone software will no longer be sufficient (Cimatti, Clarke, Giunchiglia & Roveri, 2000; Adner & Helfat, 2003; Andreescu, 2006).

scholarly journals Penerapan Enterprise Resource Planning (ERP) dan Pengelolaan Hubungan dengan Pelanggan untuk Sistem Informasi Penjualan pada Toko SOVIAH

2016 ◽  
Vol 2 (2) ◽  
pp. 85-96
Author(s):  
Dhani Adiatma Rimen ◽  
Ricky Akbar
Keyword(s):  
Business Process ◽  
Customer Relationship Management ◽  
Enterprise Resource Planning ◽  
Process Model ◽  
Relationship Management ◽  
Resource Planning ◽  
Customer Relationship ◽  
Use Case ◽  
Business Process Model ◽  
Use Case Diagram

Saat ini proses bisnis pembelian, persediaan, dan penjualan barang yang berjalan di Toko Soviah  masih dilakukan secara manual serta belum adanya data pelanggan tetap ditoko tersebut. Hal ini menyebabkan beberapa permasalahan antara lain, sering terjadi kesalahan pencatatan pembelian dan penjualan barang, perhitungan transaksi yang lama, lambatnya informasi ketersediaan barang di gudang serta belum adanya upaya untuk meraih loyalitas pelanggan dalam bisnis yang dijalankan. Oleh karena itu, perlu penerapan Enterprise Resource Planning (ERP) dan Customer Relationship Management (CRM) untuk sistem informasi pembelian, persediaan, dan penjualan barang serta pengelolaan hubungan dengan pelanggan yang bertujuan untuk mengatasi permasalahan tersebut. Tahapan penerapan ERP ini dimulai dengan studi pendahuluan. Aktivitasnya yaitu pengenalan perusahaan dengan wawancara dan observasi, mengidentifikasi proses bisnis pembelian, persediaan, dan penjualan barang yang sedang berjalan kemudian membuatkan usulan sistem secara terkomputerisasinya, yang digambarkan dengan menggunakan Business Process Model Notation (BPMN), serta penggambaran model kerja sistem yang akan diterapkan menggunakan use case diagram. Tahapan selanjutnya adalah melakukan studi literatur dari berbagai buku dan jurnal untuk mencari landasan teori dan penelitian terkait. Kemudian melakukan pemilihan perangkat lunak ERP, setelah itu melakukan konfigurasi dan kustomisasi modul perangkat lunak ERP tersebut, serta terakhir melakukan penerapan dan pengujian. Hasil yang diharapkan dari penelitian ini adalah dapat mengatasi permasalahan pada Toko Soviah. 

Key Information Technology and Management Issues 2011–2012: An International Study

2012 ◽  
Vol 27 (3) ◽  
pp. 198-212 ◽  
Author(s):  
Jerry Luftman ◽  
Hossein S Zadeh ◽  
Barry Derksen ◽  
Martin Santana ◽  
Eduardo Henrique Rigoni ◽  
...  
Keyword(s):  
Business Process ◽  
Enterprise Resource Planning ◽  
Process Management ◽  
Global Financial Crisis ◽  
International Study ◽  
Resource Planning ◽  
Influential Factors ◽  
Customer Relationship ◽  
The Global Financial Crisis ◽  
The Impact

The importance of the impact of IT for organizations around the world, especially in light of a very slow recovery from the global financial crisis, has amplified the need to provide a better understanding of the specific geographic similarities and differences of IT managerial and technical trends. Going beyond identifying these influential factors is also the need to understand the considerations for addressing them in light of recognizing the respective local characteristics, especially when operating in a globally linked environment, although somehow heavily influenced locally. By comparing and contrasting IT trends from different geographies, this paper presents important local and international factors (e.g., management concerns, influential technologies, budgets/spending, organizational considerations) necessary to prepare IT leaders for the challenges that await them. It can also serve as an indicator as the respective geographies evolve from the economic conundrum. The research is based on data from four geographic regions (United States (US), Europe, Asia, and Latin America). The same questionnaire (although translated for the respective respondents), based on the lead authors well-respected and long-running Society for Information Management survey, was applied across the geographies. This paper presents the major findings based on survey responses from 620 respondents (275 US, 100 European, 59 Asian, and 186 Latin) in mid-2011. The top five management concerns were: (1) IT and business alignment; (2) business agility and speed to market; (3) business process management and business process reengineering; (4) business productivity and cost reduction; (5) IT reliability and efficiency. The five most influential technologies were: (1) business intelligence; (2) enterprise resource planning systems; (3) cloud computing; (4) mobile and wireless applications; (5) customer relationship management.

The Role of Electronic Business in the Reengeneering and Integration of Business Processes

2017 ◽  
Vol 55 (4) ◽  
pp. 539-560
Author(s):  
Slavoljub Milovanović ◽  
Tanja Janaćković ◽  
Jovica Stanković
Keyword(s):  
Enterprise Resource Planning ◽  
Information Technologies ◽  
Business Processes ◽  
Resource Planning ◽  
Business Environment ◽  
Customer Relationship ◽  
Planning System ◽  
Business Practices ◽  
Electronic Business ◽  
The Impact

AbstractElectronic business leads to the reengineering of business processes in a company, which encompasses integrating processes through customer relationship management, supply chain management, and an enterprise resource planning system. The aim of the paper is to analyse the impact of electronic business on enterprise transformation through reengineering and integration of business processes. The significance of the research is to emphasise management problems and challenges encountered by companies due to electronic business and application of information technologies. The research applies an analytical method to examine the effects of electronic business on business processes. The main contribution of the research is to look at electronic business as an initiator and the cause of radical changes in business processes characterised as reengineering. By transforming their business practices into electronic business, companies make significant efforts in their restructuring in order to deal with the changes in the competitive environment. The basis of these efforts is a redesign and change of business processes. The conclusion is that introducing the Internet and Web-technologies in business does not require only a radical reengineering of existing basic business processes but also generation of new ones, which would support the new business environment.

scholarly journals Reengineering Business Process Manufacturing Company Sales Module Using Odoo V12.0 Application

2021 ◽  
Vol 9 (3) ◽  
pp. 188
Author(s):  
Rika Hari Wahyuni ◽  
I Made Sukarsa ◽  
Dewa Made Sri Arsa
Keyword(s):  
Business Process ◽  
Enterprise Resource Planning ◽  
Manufacturing Industry ◽  
Business Processes ◽  
Business Process Reengineering ◽  
Resource Planning ◽  
User Acceptance ◽  
Test Method ◽  
Process Reengineering ◽  
Acceptance Test

The manufacturing industry applies the use of ERP to run corporate business processes, build good communication and improve service quality. This study aims to provide a Business Process Reengineering proposal to the sales department using the Odoo V12.0 so that the system can be integrated. The methodology used in this research is Business Process Reengineering, where the research only focuses on the sales field. Existing business processes, namely purchasing products, sales orders and invoicing manuall. Reengineering that has been carried out is the product sales process, the sales order process, and the payment process. Reengineering has been carried out quite well by using the User Acceptance Test method and obtaining agreed responses as the greatest value in every aspect. The results obtained are based on 5 categories, namely content items by 63%, module items by 53%, multimedia element items by 88%, navigation aspects by 70% and usability items by 82%. Keywords: Business Process Reengineering, Enterprise Resource Planning, Odoo V12.0, Sales, User Acceptance Test

Enhancing Functional Fit with Continuous Training During the ERP Post-Implementation Phase

2013 ◽  
Vol 5 (2) ◽  
pp. 30-45 ◽  
Author(s):  
Biswadip Ghosh ◽  
Tom Yoon ◽  
Janos Fustos
Keyword(s):  
Business Process ◽  
Enterprise Resource Planning ◽  
Business Processes ◽  
Resource Planning ◽  
Erp Systems ◽  
Continuous Training ◽  
Implementation Phase ◽  
Erp System ◽  
User Training ◽  
Training Resources

Enterprise Resource Planning (ERP) systems, such as SAP, feature a rich set of integrated business applications. However, to maximize the long term benefits from ERP implementations, organizations need to careful manage the post-implementation phase and focus on supporting end users to achieve better fit between their business processes and the ERP system features. This study develops a research model based on the resource-based view (RBV) of the firm and finds support for a positive and complementary relationship between continuous training resources, functional fit capability and business process success. An increase in continuous training resources increases the functional fit capability for the organization and is seen to improve business process success. The results support the need to focus on continuous end user training throughout the post implementation phase as a key contributor to ERP systems success for any organization.

Customer Perspective of CRM Systems

2011 ◽  
pp. 1335-1357
Author(s):  
Shan L. Pan
Keyword(s):  
Focus Group ◽  
Business Process ◽  
Enterprise Resource Planning ◽  
Group Discussion ◽  
Relationship Management ◽  
Resource Planning ◽  
Customer Relationship ◽  
Customer Perspective ◽  
Academic Area ◽  
Boom Period

The 1990s has been a boom period of enterprise systems (ES). Many organizations have experienced the technical, integration and business process re-engineering benefits of implementing ES. As of today, a number of ES have been developed, namely customer relationship management systems (CRM) and enterprise resource planning (ERP) systems. In particular, CRM systems have gained significant interest, both in the industry as well as in the academic area, in the recent years. The understanding of the customer’s perspective would help to define the CRM systems to better cater to the customers’ needs in achieving their loyalty and satisfaction. With a better understanding from the point of the customers, management would be able to plot their directions in their CRM endeavour. Therefore, this research intends to look at CRM systems from the perspective of the customer through the conduct of focus group discussion.

Automatic Creation of GUI's for Web-Based ERP Systems

2011 ◽  
pp. 179-190
Author(s):  
Jorge Marx Gómez ◽  
Daniel Lübke
Keyword(s):  
Enterprise Resource Planning ◽  
User Interfaces ◽  
Service Composition ◽  
Business Processes ◽  
Service Oriented Architecture ◽  
User Interaction ◽  
Resource Planning ◽  
Erp Systems ◽  
Erp System ◽  
Service Oriented

Service-oriented architecture (SOA) is an emerging architectural style for developing and structuring business applications, especially enterprise resource planning (ERP) systems. SOA applications are composed of small, independent, and network-accessible software components, named services. The service composition is normally based on the enterprise’s business processes. However, current composition standards like BPEL have no ability to interact with users. Therefore, we propose a mechanism for including user interaction descriptions into the composition and extending the composition platform for generating user interfaces. In our case study, a federated ERP (FERP) system, this mechanism has been implemented in a prototype based on yet another workflow language (YAWL) dynamically generating Web pages for accessing the ERP system. Because every aspect including the user interfaces can be manipulated through the service composition, such systems are highly flexible yet maintainable.

scholarly journals Business Process re-engineering to support the sustainability of the construction industry and sales commodities in large scale transaction during Covid 19 with integrating ERP and Quotation System

2021 ◽  
Vol 8 (1) ◽  
pp. 84-91
Author(s):  
Kholiq Budiman ◽  
Subhan Subhan ◽  
Devi Ajeng Efrilianda
Keyword(s):  
Business Process ◽  
Enterprise Resource Planning ◽  
Industrial Development ◽  
Large Scale ◽  
Business Processes ◽  
Health Sector ◽  
Resource Planning ◽  
Social Distancing ◽  
Industrial Sectors ◽  
The New Period

Covid 19 has become a pandemic that has hit all over the world. Almost all sectors are affected by this pandemic, not only in the health sector. The economic and industrial sectors have also suffered severe impacts due to the coronavirus pandemic. This spreading virus does not support economic growth either nationally or globally. Finally, it has an impact on various industrial sectors in the country, from manufacturing to finance. The industry was one of the largest contributors to Indonesia's Gross Domestic Product (GDP) last year. The contribution given from this industry to the 2019 GDP was recorded at 19.62%. Due to this pandemic, according to the Central Statistics Agency (BPS), during February 2020, the importance of all categories of goods decreased compared to January 2020. This stunted industrial development was due to the government's appeal for social distancing; social distancing made it difficult for industry players to make transactions. Several obstacles require re-engineering of business processes in the industry. In general, the industry already has an Enterprise Resource Planning (ERP) system used in the related production process. However, ERP does not enter into the realm of buying and selling or the process of procuring goods with consumers. Therefore we need a Business Process Reengineering as an engineering process to integrate the ERP and the bidding system or quotation system. Using the moving average method as a forecasting method, we can get sustainable sales even during the Covid period, even seen an increase in transactions in the new period, along with the implementation of the quotation information system applied in the re-engineering business process.

scholarly journals Modeling and Verification of ERP Functional Requirements based on Colored Petri Net

2021 ◽  
Vol 12 (3) ◽  
pp. 27-43
Author(s):  
Nafisa Osman ◽  
Abd-Elkader Sahraoui
Keyword(s):  
Petri Nets ◽  
Requirements Engineering ◽  
Business Process ◽  
Enterprise Resource Planning ◽  
Business Processes ◽  
Resource Planning ◽  
Colored Petri Nets ◽  
Functional Requirements ◽  
Business Process Modelling ◽  
Modelling Techniques

The rise of enterprise resource planning (ERP) systems has been a major event in the software industry and it became a solution for most enterprises to manage their data and business processes. Successful ERP implementations can reduce costs by improving efficiency then lead to improved company performance and better competitive edge. Despite these benefits and the age of ERP existing for several decades still high percentage of implementation failures are documented. ERP is packaged software designed by following the best practice from the specific industry to support typical business processes in the entire industrial field, it was designed by ERP vendors and used by the organization which implement it. Since the designer and user are two independent entity misalignments between user’s needs and the software design are often happen. The misalignment define new specific requirements must be embedded into selected ERP. Requirement engineering (RE) is a main part and initial activity of software engineering concern about defines stakeholder requirements, needs and desire. Requirements engineering is the basis for efficient software implementation and quality management. Tools and theories which support RE in general are numerous nowadays; however, the task of providing a tools and theories that specializes in Requirements engineering for Enterprise resource planning systems has been addressed rarely. For that; this paper discusses modelling and verification of ERP functional requirements based on colored Petri nets (CPN) after evaluation of different Business process modelling techniques by using analytical hierarchy process (AHP). CPN considered one of powerful business process modelling techniques and using it help in stakeholder involvement and appropriate organization’s business process representation. The nature of colored Petri nets that help in verification of internal completeness and consistency of ERP functional requirements model.

scholarly journals Reengineering of Manufacturing Business Process Utilising the Manufacturing Module of an ERP Application

2021 ◽  
Vol 9 (3) ◽  
pp. 263
Author(s):  
I Putu Agastya Harta Pratama ◽  
I Made Sukarsa ◽  
Gusti Agung Ayu Putri
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Business Process ◽  
Enterprise Resource Planning ◽  
Business Processes ◽  
Industrial Revolution ◽  
Resource Planning ◽  
Consumption Pattern ◽  
Manufacturing Companies ◽  
Acceptance Model

The significant change in the consumption pattern of Indonesia’s modernising society––further intensified by the Indonesian Government’s plan to push towards the era of the Industrial Revolution 4.0, has fostered the need for manufacturing companies to create newly automated processes and make the transition to become a digitalised business entity. Enterprise Resource Planning is a software that enables the creation of integration and automation of business processes between various departments within a company, thus creating an effective business strategy. The data that has been acquired from research at a poultry processing company are then being mapped into the ERP software of Odoo V12.0, therefore creating new sets of re-engineered business processes. There are seven newly proposed reengineering business processes––in which only concentrate on the production and technical department within the particular company, by utilising the manufacturing and maintenance modules. The re-engineered business processes are assessed using the Technology Acceptance Model theory, to measure its usability and practicality, which generates the score of Likert’s interpretation above the accepted standard of 1340 and 1227, for both the manufacturing and maintenance modules respectively.  Keywords: Business Process Reengineering, Enterprise Resource Planning, Manufacturing Process, Odoo, Technology Acceptance Model.

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