Library Services to Patrons With Disabilities

2021 ◽  
pp. 141-158
Author(s):  
Abiola Bukola Elaturoti
Keyword(s):  
Information Needs ◽  
Information Resources ◽  
Library Services ◽  
Primary Role ◽  
Public Places ◽  
Library Resources ◽  
Specialized Services

Libraries are coming to terms with the fact that their primary role is to provide information resources and services to all equally without any category of users being neglected or feeling left out. Those with disabilities need specialized services and attention, which libraries as public places must be ready to offer. How should patrons with disabilities be treated when they visit the library or need the assistance of librarians? Do they have access to library resources in the format that suits their form of disability and enhances their getting their information needs met? This chapter sheds light on how patrons with disabilities can be served adequately by libraries and librarians.

scholarly journals LIBRARY RESOURCES AND FUNCTIONAL EFFECTIVENESS OF AN ACADEMIC LIBRARY: MEETING THE CHALLENGES OF THE DIGITAL AGE

2020 ◽  
Vol 8 (4) ◽  
pp. 238-245
Author(s):  
Demetria A. Corpuz
Keyword(s):  
Information Needs ◽  
Academic Library ◽  
Sampling Technique ◽  
Digital Age ◽  
Survey Method ◽  
Library Services ◽  
State University ◽  
Library Resources ◽  
Minimum Requirements ◽  
Descriptive Survey

Purpose of the study: The study evaluated the strengths and weaknesses of a library system in a state-owned university to ensure that the information needs and services of clients are adequate. It looked into the available resources and required facilities to assess changes and improvement. Likewise, the functional effectiveness of the academic library was also determined. Methodology: The study used a descriptive survey method to describe available library resources and the extent of the functional effectiveness of academic library services of the Nueva Vizcaya State University (NVSU) Philippines. The 175 respondents came from the most frequent library users. This study utilized the purposive sampling technique. Descriptive statistics were used to determine the adequacy and functional effectiveness of the library. Result: The result revealed that the library services surpassed the minimum requirements on holdings and Filipiniana collection, but did not meet the required library collection published within the last five years. Periodicals needed to increase subscriptions and ICT required improvement. Librarians are qualified to manage the library. The respondents perceived the functional effectiveness of library services to be useful and very effective. Novelty/Originality of this study: This research study gives an empirical data as bases on the provision of Sustainable Development Plan to cater to the nature of users in the digital age with the consideration to balance the physical and virtual resources. Practical implications: This paper will be most helpful to academic libraries to continually revisit the resources and services to be responsive to the vision and vision of the university, demand for curriculum change, and research endeavour.

User Satisfaction With Library Information Resources and Services

2021 ◽  
pp. 1038-1059
Author(s):  
S. Muthuvennila ◽  
P. Kannan
Keyword(s):  
User Satisfaction ◽  
Information Resources ◽  
Descriptive Statistics ◽  
University Research ◽  
Statistical Techniques ◽  
Library Services ◽  
Use Of Resources ◽  
Library Resources ◽  
Vital Component ◽  
E Mail

This chapter deals with the purpose of library resources and services stratification of users of Alagappa University. Users are the most vital component of libraries. Alagappa University Central Library provided the various types of services in RFID, Web OPAC, SMS and e-mail alerts, ETD, DLNET service, mobile-based digital services, etc. The study covers 76 scholars out of 82 questionnaires distributed. The questionnaires were distributed in 10 departments in the Faculty of Arts in Alagappa University. The statistical techniques used for the analysis of data are the frequency, cross tables, descriptive statistics. This chapter describes the use of resources and services, library services, services provided to the users, e-resources access at Alagappa University, scope and limitations of the study, and objectives for using the resources and services. Alagappa University research scholars mostly used the library resources and services.

Library Anxiety

2020 ◽  
pp. 38-58
Author(s):  
Anjaline C. ◽  
Sheba Priskkillal C.
Keyword(s):  
Information System ◽  
Information Services ◽  
Information Resources ◽  
Library Services ◽  
Remedial Measures ◽  
Minimal Level ◽  
Library Anxiety ◽  
Library Users ◽  
Psychological Barrier ◽  
Library Resources

Recent surveys on usage of library services reveal that nearly one third of the user population uses the library resources effectively to fulfill their information requirements. The remaining two thirds are either under-utilizing or using at minimal level. The reasons for non-usage of library resources include the anxiety towards the information system. Library anxiety is a kind of psychological fear experienced by the users while using information services or accessing the ICT-based information resources in a library. Library anxiety is characterized by negative emotions including tension, fear, feelings of uncertainty and helplessness, negative self-defeating thoughts, and mental disorganization that are experienced in the library setting. It is a kind of psychological barrier that hinders the effective usage of library-based information resources. It is more prevalent among the beginners than others. This chapter highlights anxiety, types of anxiety, different types of library users, causes of library anxiety, and the remedial measures to overcome library anxiety.

Information-seeking behaviour of undergraduate students: A developing country perspective

IFLA Journal ◽  
2019 ◽  
Vol 45 (2) ◽  
pp. 140-156 ◽  
Author(s):  
Ahmadul Islam Howlader ◽  
Md Anwarul Islam
Keyword(s):  
Developing Countries ◽  
Undergraduate Students ◽  
Information Seeking ◽  
Response Rate ◽  
Information Resources ◽  
Library Services ◽  
Related Information ◽  
Information Seeking Behaviour ◽  
Library Resources ◽  
Information Skills

The purpose of this study is to investigate the information-seeking behaviour of the undergraduate students at Dhaka University, Bangladesh. Questionnaires were distributed to the students and data were collected over a period of 60 days between November and December 2017. Of the 450 questionnaires distributed, 339 were returned where the response rate was 75.33%. It was found that most undergraduates needed academic and job-related information. To meet those needs, they often went to the library to study and to prepare for competitive job exams. For doing academic work, they were heavily dependent on the class lectures and they were only slightly satisfied with the library services they get. This study brought out the findings that undergraduates’ information skills were poor and they were not aware of the library resources. The outcome of this research would help to develop information resources and services for the undergraduates in developing countries.

scholarly journals Collection development profile of the research institute’s information and library resources (the case study of the Russian Academy of Sciences Institute of Solid State Physics)

2017 ◽  
pp. 22-31
Author(s):  
Olga Levchenko
Keyword(s):  
State Physics ◽  
Information Needs ◽  
Information Resources ◽  
Information Environment ◽  
System Component ◽  
Collection Development ◽  
Solid State Physics ◽  
Library Resources ◽  
Academy Of Sciences

The system of the research institute’s library information resources is described. The electronic resources generated both by the institute itself and other producers are characterized as the most dynamic system component. Collection development profile relevant to researchers’ current information needs and designed to form uniform document and information environment of the Institute is suggested.

Exploring the effect of individual differences on user perceptions of print and electronic resources

2014 ◽  
Vol 32 (2) ◽  
pp. 346-367 ◽  
Author(s):  
Xianjin Zha ◽  
Jinchao Zhang ◽  
Yalan Yan
Keyword(s):  
Individual Differences ◽  
Information Needs ◽  
Qualitative Interviews ◽  
Information Resources ◽  
Ease Of Use ◽  
Electronic Resources ◽  
Content Type ◽  
User Perceptions ◽  
Library Resources ◽  
Basic Characteristics

Purpose – Individual differences are critical in determining how individuals think and behave in different ways. The purpose of this paper is to explore the effect of individual differences on users’ perceptions of print and electronic resources in terms of ease of use, usefulness and usage in the hopes that a better understanding of these effects can help Chinese university libraries to meet the diversified information needs of their users more specifically and appropriately so that the second-level capability divide and third-level outcome divide of library information resources can be much reduced. Design/methodology/approach – Data collected from 273 library users were used for data analysis. The independent samples t-test, one-way analysis of variance (ANOVA) and two-way ANOVA were employed. Meanwhile, the quantitative analysis is supplemented by the qualitative interviews which present richer data about the use of specific types of print and electronic resources. Findings – The effect of basic characteristics (gender, age, field) and experience (experience with library print resources, experience with library electronic resources, which library resources were used first) on users’ perceptions of print and electronic resources in terms of ease of use, usefulness and usage was explored and discussed. Meanwhile, the two-way interaction effect was examined and 13 significant interaction effects were presented. Originality/value – Building on the digital divide, this study examines ease of use, usefulness and usage in terms of individual differences which cover not only basic characteristics but also experience and two-way interaction, which the authors think provides a new view for library information resources research and practice alike in China.

Awareness and Use of Library Resources by the PG Students of Private Universities in Bangalore City: A Study

2019 ◽  
Vol 9 (2) ◽  
pp. 115-118
Author(s):  
Kavita Biradar ◽  
K. G. Jayarama Naik
Keyword(s):  
Academic Libraries ◽  
Information Needs ◽  
Information Sources ◽  
Response Rate ◽  
Private Universities ◽  
Information Resources ◽  
Bangalore City ◽  
Library Resources ◽  
Print Books ◽  
Structured Questionnaire

The primary aim of academic libraries is to fulfil the information needs of their user’s community. The present study intention is to know the extent of use of library resources by the PG students of Private Universities in Bangalore city. Further study has been stressed on the level awareness about various information sources as well problems faced while accessing those resources are identified. For this purpose the researcher prepared a structured questionnaire and distributed to 120 respondents and received back 100 questionnaires with the response rate being 83.33%. The study findings reveals that the still the PG Students are preferred to access print books for their study and reference and at the same time they are well aware of various information resources available their respective libraries.

An Evaluation of Using Library Resources and Services by the Agriculture Scientists in Postgraduate Agriculture College Libraries: special reference to Chhattisgarh, India

2020 ◽  
Vol 13 (2) ◽  
pp. 87-94
Author(s):  
D. S. Mahipal ◽  
◽  
M. Verma ◽  
Keyword(s):  
Communication Technology ◽  
Information Needs ◽  
Information Resources ◽  
Survey Method ◽  
Research Approach ◽  
Information Communication ◽  
Library Resources ◽  
Role Players ◽  
The Subject ◽  
Teaching Learning

Library resources and services are pivotal role players in teaching, learning, and innovation. Owing to the adoption of information communication technology (ICT) in library and day-to-day changing information needs of the users, it is need of present era to redesign the library resources and services. The study which forms the subject matter of the present article highlights the usage of resources and services by agriculture postgraduate colleges of Chhattisgarh and examines the library resources and services which are really useful to agriculture scientist. Further the study is focused on significance satisfaction level differences amongst agriculture scientists. For carrying out this study, the research approach was used as a survey method. Questionnaire was used as a tool for getting information from respondents. The findings of the study have confirmed that most of the agriculture scientists were occasional visitors to the library due to less information resources in the library. It was found that majority of the agriculture scientists were partially satisfied with the library resources and services.

Ranganathan's Law of Library Science: A Guiding Principle for Marketing Library Services

2019 ◽  
Vol 7 (2) ◽  
pp. 189
Author(s):  
Adegoke Kudirat Abiola
Keyword(s):  
Growth And Development ◽  
Services Marketing ◽  
Information Services ◽  
Information Resources ◽  
Library Science ◽  
Library Services ◽  
Guiding Principle ◽  
Parent Organization ◽  
Library Resources ◽  
Maximum Utilization

Artikel ini mendiskusikan secara detil tentang penerapan Lima Hukum Dr. S. R. Ranganathan tentang Ilmu Perpustakaan dalam pemasaran sumber-sumber informasi dan layanan perpustakaan. Pemasaran ialah menyangkut perencanaan, pengorganisasian, diseminasi, dan pengawasan setiap layanan informasi yang diberikan secara proaktif dan berorientasi pada pengguna untuk memastikan kepuasan pengguna dalam mencapai visi utama organisasi. Lebih jauh, tulisan ini menekankan pada sisi pentingnya menggunakan kelima hukum ini sebagai pedoman prinsip memberikan layanan yang terbaik kepada pengguna. Untuk maksimalnya pemanfaatan perpustakaan, pustakawan harus meningkatkan kemampuannya dalam mempromosikan layanan perpustakaan yang disediakan karena pemasaran atau promosi adalah hal yang penting untuk membangun dan mengembangkan perpustakaan.ABSTRACT:This paper discussed in detail the implication of Dr. S. R. Ranganathan’s Five Laws of Library Science in marketing library and information resources and services. Marketing in librarianship is an act of planning, organizing, dissemination and controlling of information services on a proactive and users’ oriented way that ensures the patron's satisfaction while achieving the objectives of the parent organization. The paper, therefore, emphasized more on the importance of using the laws as a guiding principle to provide adequate service delivery to the users. To achieve maximum utilization of library resources, librarians must improve the way they market their services because marketing is vital to the growth and development of any library irrespective of the parent organization.

scholarly journals Survey of users’ level of satisfaction toward inclusive management and marketing of library service in Nigeria

2021 ◽  
Vol 21 ◽  
pp. 141-161
Author(s):  
Oluwatoyin Obinyan
Keyword(s):  
Information And Communication Technologies ◽  
User Satisfaction ◽  
Information Needs ◽  
Important Variable ◽  
Library Services ◽  
Library Management ◽  
Level Of Satisfaction ◽  
Library Resources ◽  
Information And Communication ◽  
User Expectations

Aim: Information and Communication Technologies (ICTs) brought significant innovation and improvement to library services and methods of meeting user needs.  Assessment of user satisfaction with the various library services is an important variable toward inclusive library management and marketing of library services in the 21st century. With the application of ICTs bringing about different resources and various accessibility modes (print and online), it became necessary to investigate user satisfaction with various available library resources and services. Methods: The study addressed user satisfaction using adapted customer satisfaction scores (CSAT) metric with Rodski Survey to elicit information from 560 respondents that visited the library within the space of one week.  The questionnaire was given to the respondents during their library visit twice daily for one week and the process excluded those that have filled the questionnaire before. Results: The data collected were analysed using descriptive statistics.  The findings revealed the level of user satisfaction to be average. It was also discovered that the resources in the library did not meet their information needs as the majority responded that the resources are inadequate and the overall assessment of their interaction with librarians is excellent despite the inadequate resources. Conclusion: Based on the findings, recommendations were made to create a holistic marketing strategy to improve usability of the library, to acquire more resources and funding to meet user expectations, and to address the need for adequate management of library resources.

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