scholarly journals Survey of users’ level of satisfaction toward inclusive management and marketing of library service in Nigeria

2021 ◽  
Vol 21 ◽  
pp. 141-161
Author(s):  
Oluwatoyin Obinyan
Keyword(s):  
Information And Communication Technologies ◽  
User Satisfaction ◽  
Information Needs ◽  
Important Variable ◽  
Library Services ◽  
Library Management ◽  
Level Of Satisfaction ◽  
Library Resources ◽  
Information And Communication ◽  
User Expectations

Aim: Information and Communication Technologies (ICTs) brought significant innovation and improvement to library services and methods of meeting user needs.  Assessment of user satisfaction with the various library services is an important variable toward inclusive library management and marketing of library services in the 21st century. With the application of ICTs bringing about different resources and various accessibility modes (print and online), it became necessary to investigate user satisfaction with various available library resources and services. Methods: The study addressed user satisfaction using adapted customer satisfaction scores (CSAT) metric with Rodski Survey to elicit information from 560 respondents that visited the library within the space of one week.  The questionnaire was given to the respondents during their library visit twice daily for one week and the process excluded those that have filled the questionnaire before. Results: The data collected were analysed using descriptive statistics.  The findings revealed the level of user satisfaction to be average. It was also discovered that the resources in the library did not meet their information needs as the majority responded that the resources are inadequate and the overall assessment of their interaction with librarians is excellent despite the inadequate resources. Conclusion: Based on the findings, recommendations were made to create a holistic marketing strategy to improve usability of the library, to acquire more resources and funding to meet user expectations, and to address the need for adequate management of library resources.

scholarly journals LIBRARY RESOURCES AND FUNCTIONAL EFFECTIVENESS OF AN ACADEMIC LIBRARY: MEETING THE CHALLENGES OF THE DIGITAL AGE

2020 ◽  
Vol 8 (4) ◽  
pp. 238-245
Author(s):  
Demetria A. Corpuz
Keyword(s):  
Information Needs ◽  
Academic Library ◽  
Sampling Technique ◽  
Digital Age ◽  
Survey Method ◽  
Library Services ◽  
State University ◽  
Library Resources ◽  
Minimum Requirements ◽  
Descriptive Survey

Purpose of the study: The study evaluated the strengths and weaknesses of a library system in a state-owned university to ensure that the information needs and services of clients are adequate. It looked into the available resources and required facilities to assess changes and improvement. Likewise, the functional effectiveness of the academic library was also determined. Methodology: The study used a descriptive survey method to describe available library resources and the extent of the functional effectiveness of academic library services of the Nueva Vizcaya State University (NVSU) Philippines. The 175 respondents came from the most frequent library users. This study utilized the purposive sampling technique. Descriptive statistics were used to determine the adequacy and functional effectiveness of the library. Result: The result revealed that the library services surpassed the minimum requirements on holdings and Filipiniana collection, but did not meet the required library collection published within the last five years. Periodicals needed to increase subscriptions and ICT required improvement. Librarians are qualified to manage the library. The respondents perceived the functional effectiveness of library services to be useful and very effective. Novelty/Originality of this study: This research study gives an empirical data as bases on the provision of Sustainable Development Plan to cater to the nature of users in the digital age with the consideration to balance the physical and virtual resources. Practical implications: This paper will be most helpful to academic libraries to continually revisit the resources and services to be responsive to the vision and vision of the university, demand for curriculum change, and research endeavour.

scholarly journals Utilization of Information and Communication Technologies (ICTs) Tools for Sharing of Agricultural Related Information in Osun State: Implications for Rural Information Needs

2020 ◽  
pp. 1-10
Author(s):  
Saheed Ige Adetunbi ◽  
A. T. Kareem ◽  
B. A. Oyebamiji
Keyword(s):  
Regression Analysis ◽  
Information And Communication Technologies ◽  
Significant Relationship ◽  
Information Needs ◽  
Tertiary Education ◽  
Communication Technologies ◽  
Related Information ◽  
Shared Information ◽  
Information And Communication ◽  
Ict Tools

The study was motivated by the need to harness technological advancement to enhance agricultural production in Osun State. The study assessed the utilization of Information and Communication Technologies (ICTs) tools for sharing of agricultural related information in Osun State, Nigeria. The study illustrated the socio economic characteristics of the Respondent, identified the available ICT tools for sharing of various agricultural related information, identified agricultural related information shared through various available ICT tools, measured the frequency of utilization of the identified ICT tools and assessed the severity of challenges encountered by Respondent in the utilization of ICT tools in the study area. Sixty percent of Extension Agents in each of the three zones in the study area were sampled. The data collected were examined using descriptive statistics tools while regression analysis was used to test the significant relationship between the socio-economic characteristics of Respondents and their frequency of utilization of ICT Tools for sharing of agricultural related information in the study areas. The analysis of the data was carried out with the use of SPSS version 22. The findings revealed that the average age of Respondents was 39 years; more than half of the respondent (67.1%) were male; most (81.4%) of the respondent were married; majority (68.6%) of the respondent were Christian; about (70%) of the respondent had tertiary education. The mean household size was 5 members per household; majority of the respondents belonged to one association or the other and they access the internet with their own data plan. Radio (wms 2.7) was ranked first as most available ICT tools for sharing information in the study area. Furthermore, information on availability and sources of farm inputs (wms2.3) was ranked most shared information while information on storage facilities (wms1.0) was ranked the least shared information by the Respondents. Also, the initial cost of procurement of ICT gadgets, cost of maintenance, risk of theft of gadget, and fluctuating power supply were the major challenges encountered with the use of various ICT tools. Regression analysis identified a significant relationship between selected socio-economic characteristics of the Respondents and frequency of Utilization of ICT Tools for sharing Agriculture related information. The study recommended use of Radio as medium through which agricultural related information should be shared bearing in mind its ease of access, little cost of procurement and maintenance, extent of reach and frequency of usage among the respondents. Provision of access to internet facility was recommended in order to afford respondents a limitless right to use information on the World Wide Web. Finally, alternative source of power to enable respondents recharge their ICT gadgets was recommended to make up for unreliable electricity supply.

Possibilities of using usability testing for scientific research in assessing user satisfaction with the activities of environmental digital platforms

2020 ◽  
pp. 45 (86)-54 (94)
Author(s):  
Polina Olegovna Ermolaeva ◽  
Olga Aleksandrovna Basheva ◽  
Yulia Vyacheslavovna Ermolaeva
Keyword(s):  
Information And Communication Technologies ◽  
User Satisfaction ◽  
Scientific Research ◽  
Usability Testing ◽  
Environmental Problems ◽  
Digital Platforms ◽  
Environmental Initiatives ◽  
Advantages And Disadvantages ◽  
Online Platforms ◽  
Information And Communication

This article is aimed at demonstrating the possibilities of using the usability testing method in the framework of research to determine the features of the new forms of digital urban participation by Russians in solving social and environmental problems and conflicts. In particular, the authors investigated the effectiveness of environmental online platforms in the UX research methodology through usability testing of these sites from the perspective of their users. The results of testing showed that both the functionality of these platforms to involve the population in environmental practices and technical limitations prevent users from putting environmental initiatives into practice. The data obtained in the framework of the UX study will allow us to compare the perception of users of online platforms with the conceptual vision of their developers to identify potential biases in the perception of these products by their ideologues and users in order to minimize these gaps. In terms of the increase of scientific knowledge, this study will allow to assess the effectiveness of the use of information and communication technologies (ICTs) for digital ecoactivists in comparison with traditional (offline) forms of urban participation, to analyze the new strategies and forms of digital participation, and to identify the main advantages and disadvantages of ICTs in minimizing socio-environmental problems and conflicts in the tradition of M. Castells, digital environmental humanities/ English version of the article on pp. 86 - 94 at URL: https://panor.ru/articles/possibilities-of-using-usability-testing-for-scientific-research-in-assessing-user-satisfaction-with-the-activities-of-environmental-digital-platforms/50575.html

Libraries and Preservation of Indigenous Knowledge in Developing Countries

2014 ◽  
pp. 169-179
Author(s):  
Abdulmumin Isah ◽  
M. T. Bashorun ◽  
K. T. Omopupa
Keyword(s):  
Developing Countries ◽  
Indigenous Knowledge ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Library Services ◽  
Cultural Institutions ◽  
Traditional Role ◽  
Information And Communication

This chapter traces the role of libraries in the preservation of Indigenous Knowledge (IK) in developing countries. It also highlights the nature of indigenous knowledge and the traditional role of libraries at preserving it for posterity; it discusses current issues surrounding the management of IK in libraries, archives, and other cultural institutions. It examines the various use of indigenous knowledge by array of information users within and outside the libraries. It x-rayed the traditional library services of identifying, acquiring, organizing, and presentation of IK to the adoption of Information and Communication Technologies. It concludes with the challenges in IK preservation and suggests measures that can be taken to alleviate the challenges.

M-Governance

2014 ◽  
pp. 247-262
Author(s):  
Hilda Moraa ◽  
Anne Salim ◽  
Albert Otieno
Keyword(s):  
Information And Communication Technologies ◽  
Communication Channels ◽  
Communication Technologies ◽  
Service Levels ◽  
Water Service ◽  
Face To Face ◽  
Level Of Satisfaction ◽  
Information And Communication ◽  
Levels Of Service ◽  
Study Participants

iHub Research conducted a study on 896 citizens to establish whether citizens raise alarm when faced with problems related to water. The study aimed to ascertain the communication channels they use to forward complaints to relevant authorities and the level of satisfaction obtained by the citizens after their complaints have been received. The study found that 68% of the respondents had faced challenges while trying to access their main source of water and were not able to complain to anyone about the problems affecting them due to inexistence of appropriate communication channels. A lack of understanding with regards to whom or where to complain was cited as one of the major reasons as to why most respondents do not complain about the water service levels. Majority of the citizens interviewed use face-to-face communication to raise their water grievances. Levels of satisfaction were found to vary when it comes to rating the action taken on water complaints raised. This study opines that with the emergence of Information and Communication Technologies (ICTs) this scenario is poised to change. The study participants revealed that they are motivated to utilise ICTs to air their complaints with regards to their levels of service satisfaction. Emerging ICT applications, especially those accessible on mobile devices, provide a lot of promise for enhancing water service delivery in Kenya because feedback on water/service quality can be received ubiquitously.

Progress and Prospects for Estonian Libraries

2011 ◽  
pp. 221-237 ◽  
Author(s):  
Sirje Virkus
Keyword(s):  
Information And Communication Technologies ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Rapid Development ◽  
Communication Technologies ◽  
Library Services ◽  
The Past ◽  
Challenges And Opportunities ◽  
Information And Communication ◽  
New Challenges

The rapid development of information and communication technology (ICT) over the past decades has created new challenges and opportunities for libraries and librarians. As a result of ICT, library services to users have changed, the management of libraries has evolved and the roles of librarians have multiplied. The new millennium presents new opportunities to exploit an ever-growing array of information and communication technologies in the provision of library services. As one millennium draws to a close and a new one begins, there are a lot of questions to answer:

Library Services to Patrons With Disabilities

2021 ◽  
pp. 141-158
Author(s):  
Abiola Bukola Elaturoti
Keyword(s):  
Information Needs ◽  
Information Resources ◽  
Library Services ◽  
Primary Role ◽  
Public Places ◽  
Library Resources ◽  
Specialized Services

Libraries are coming to terms with the fact that their primary role is to provide information resources and services to all equally without any category of users being neglected or feeling left out. Those with disabilities need specialized services and attention, which libraries as public places must be ready to offer. How should patrons with disabilities be treated when they visit the library or need the assistance of librarians? Do they have access to library resources in the format that suits their form of disability and enhances their getting their information needs met? This chapter sheds light on how patrons with disabilities can be served adequately by libraries and librarians.

User Satisfaction With Library Information Resources and Services

2021 ◽  
pp. 1038-1059
Author(s):  
S. Muthuvennila ◽  
P. Kannan
Keyword(s):  
User Satisfaction ◽  
Information Resources ◽  
Descriptive Statistics ◽  
University Research ◽  
Statistical Techniques ◽  
Library Services ◽  
Use Of Resources ◽  
Library Resources ◽  
Vital Component ◽  
E Mail

This chapter deals with the purpose of library resources and services stratification of users of Alagappa University. Users are the most vital component of libraries. Alagappa University Central Library provided the various types of services in RFID, Web OPAC, SMS and e-mail alerts, ETD, DLNET service, mobile-based digital services, etc. The study covers 76 scholars out of 82 questionnaires distributed. The questionnaires were distributed in 10 departments in the Faculty of Arts in Alagappa University. The statistical techniques used for the analysis of data are the frequency, cross tables, descriptive statistics. This chapter describes the use of resources and services, library services, services provided to the users, e-resources access at Alagappa University, scope and limitations of the study, and objectives for using the resources and services. Alagappa University research scholars mostly used the library resources and services.

Dissemination of information to dairy farmers in Jammu and Kashmir: Developing a web module

2019 ◽  
Vol 36 (4) ◽  
pp. 546-558
Author(s):  
Jaspal Singh ◽  
Pranav Kumar ◽  
Amandeep Singh
Keyword(s):  
Information And Communication Technologies ◽  
Information Needs ◽  
Healthcare Management ◽  
Dairy Farmers ◽  
Jammu And Kashmir ◽  
General Management ◽  
Perceived Utility ◽  
Fodder Production ◽  
Information And Communication ◽  
Ict Tools

The Internet is booming with need-based information and communication technologies (ICTs) catering to the needs of a huge number of farmers. For dissemination of scientific dairy practices a need-based Web Module for Scientific Dairy Practices (WMSDP) was developed. A total of 120 farmers from Jammu District and 20 scientists from the Sher-E-Kashmir University of Agricultural Sciences & Technology of Jammu were selected by proportionate random sampling for assessing and prioritizing the information needs of the farmers. Information on healthcare management was highly required by the farmers, followed by information on fodder production and management, general management, nutrition and feeding, and least on breeding and reproduction. The scientists prioritized information on general management as most required, followed by information on healthcare management, breeding and reproduction, nutrition and feeding, and least on fodder production and management. Keeping the information needs of the farmers and priority of the scientists in mind, an interactive IT-enabled web module was developed using the latest Microsoft dot (.) net technology. The perceived utility of WMSDP was calculated based on six indicators and the overall perceived utility score was found to be 11.18 out of 12.00. ICT tools like WMSDP can be an excellent medium for dissemination of required information to the farmers.

“He too will become a nation and he too will become great”: The information needs of the “Bnei Menashe” immigrant community in Israel as capability

2019 ◽  
Vol 82 (4) ◽  
pp. 384-403 ◽  
Author(s):  
Baruch Shomron ◽  
Amit Schejter
Keyword(s):  
Information And Communication Technologies ◽  
Information Needs ◽  
Communication Technologies ◽  
Capabilities Approach ◽  
Immigrant Community ◽  
Critical Information ◽  
Information And Communication ◽  
Depth Interviews ◽  
Role Of Information

The “Bnei Menashe” are a marginalized community that immigrated from India to Israel. The community has diverse information needs, yet they are characterized by difficulties that prevent them from acquiring vital information. In this study, we utilized Sen’s (1993) “capabilities approach” as well as Friedland et al. (2012) “critical information needs” for the identification of the Bnei Menashe’s information capabilities, and the ways in which they answer them. The study was conducted using semi-structured individual in-depth interviews. The findings of the study relate that the Bnei Menashe succeed only partially in realizing the capability of being informed. This is a result of the partial technological exclusion that characterizes the community. This is a first-of-its-kind study, as the Bnei Menashe have not been studied methodically. Furthermore, the utilization of the capabilities approach represents a major contribution to existing communication theories, as the approach allows for a more wholesome understanding of the role of information and communication technologies in society.

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