Relationship Quality

2017 ◽  
Vol 8 (3) ◽  
pp. 14-35 ◽  
Author(s):  
Ekta Duggal ◽  
Harsh V. Verma
Keyword(s):  
Relationship Quality ◽  
Complex Nature ◽  
Retail Sector ◽  
Quality Scale ◽  
The World ◽  
Critical Issues ◽  
Retail Services ◽  
The Relationship ◽  
Market Success

With services becoming the impetus of growth in economies across the world, quality has emerged as one of the critical issues that need adequate attention. Customers have a larger role to play in defining the success of services as these are customer-oriented in nature. The complex nature of services makes it imperative to satisfy customers in the most competitive manner. This necessitates creation of bond with the customers. Relationship quality as a comprehensive construct aims at development of trust, commitment and satisfaction with the customers. The present study seeks to validate the relationship quality scale in the context of retail services in India. This would contribute to the upcoming retail sector in India by revealing the crucial parameters of relationship quality as it will assist retailers in achieving market success based on healthy customers' relationships.

Values and Corruption

2016 ◽  
Vol 48 (2) ◽  
pp. 225-242 ◽  
Author(s):  
Maria Kravtsova ◽  
Aleksey Oshchepkov ◽  
Christian Welzel
Keyword(s):  
Survey Data ◽  
Ecological Effect ◽  
Sociocultural Factors ◽  
Complex Nature ◽  
World Values Survey ◽  
Culturally Specific ◽  
Negative Attitudes ◽  
The World ◽  
Moral Attitudes ◽  
The Relationship

Using World Values Survey data from several dozen countries around the world, this article analyzes the relationship between postmaterialist values and bribery (dis)approval in a multilevel framework. We find that people, who place stronger emphasis on postmaterialist values, tend to justify bribery more. However, the “ecological” effect of postmaterialism operates in the exactly opposite direction: A higher prevalence of postmaterialist values induces more bribery disapproval, and especially among postmaterialists themselves. In our view, this happens because the large number of people who internalized postmaterialist values generate positive social externalities which strengthen negative attitudes toward corruption. We outline a theoretical framework that explains why and how these externalities may emerge. Our results contribute to the literature on the sociocultural factors of corruption, provide a better understanding of the complex nature of postmaterialism, and also might be interesting in the light of ongoing discussions on whether moral attitudes are culturally universal or culturally specific.

Quality and Competition in Retail: An Empirical Investigation

2015 ◽  
Vol 8 (2) ◽  
Author(s):  
Ekta Duggal ◽  
Harsh V. Verma
Keyword(s):  
Service Quality ◽  
Relationship Quality ◽  
Empirical Investigation ◽  
Competitive Environment ◽  
Retail Sector ◽  
Accurate Assessment ◽  
The Future ◽  
Retail Services ◽  
Retail Formats

With the tremendous growth in the Indian retail sector, quality in retail has become one of the most pertinent issues. Keeping pace with the competitive environment and dynamic consumer lifestyle, the compatibility of retail services with consumer needs and demands becomes crucial. Relationships with customers need to be prioritised securing the future of retail in India. The retail experimentation with modern retail formats needs to be substantiated with accurate assessment and management of retail quality. The present study strives to assess retailers with the parameters of service quality and relationship quality so as to derive useful insights for bringing out retail efficiencies.

Relationship Marketing Programmes Effectiveness Amongst Departmental Store Customers of Indore

2015 ◽  
Vol 3 (1) ◽  
Author(s):  
Prerna Kumar
Keyword(s):  
Relationship Marketing ◽  
High Growth ◽  
Retail Sector ◽  
Marketing Tactics ◽  
Retail Markets ◽  
The World ◽  
Growth Prospects ◽  
Successful Technique ◽  
Industry Sectors ◽  
The Relationship

There has been a boom in the retail sector, and along with that the countrys economy is also growing. Today, India is among the growing retail destinations of the world with high growth prospects. Indian retail industry is ranked amongst the ten largest retail markets in the world. There are many big private players competing for market share, in this industry with the most innovative marketing tactics and programmes. Relationship Marketing is a very successful technique which is used extensively to retain customers and to gain repeat business from them. It is widely acknowledged and practiced across all industry sectors. The present study is conducted to determine how the effectiveness of the relationship marketing programmes are perceived differently by customers of different educational qualifications and income groups for select departmental stores in Indore city.

Women and Their Mothers-in-Law: Triangles, Ambiguity, and Relationship Quality

2019 ◽  
Vol 43 (4) ◽  
pp. 259-268
Author(s):  
Geoffrey L Greif ◽  
Michael E Woolley
Keyword(s):  
Regression Analysis ◽  
Relationship Quality ◽  
Demographic Variables ◽  
Boundary Ambiguity ◽  
The Third ◽  
Quality Scale ◽  
The Impact ◽  
The Relationship

Abstract Each marriage is the beginning of multiple intergenerational in-law relationships. Drawing on a survey of 351 women about their relationships with their mothers-in-law (MILs), this article reports on the impact of family triangles and boundary ambiguity on the quality of the relationship. In a three-block regression analysis, predicting a seven-item relationship quality scale, the first block included six demographic variables. The second and third blocks included three survey items each of reported relationship triangles and boundary ambiguity in a woman’s interactions with her MIL. Results revealed that although the couple having children predicted worse relationship quality in the demographic block, that result was no longer significant once family triangle measures were entered. All three measures of boundary ambiguity were also significant. The three measures of boundary ambiguity eclipsed two of the three family triangles when entered in the third block, leaving only the daughter-in-law feeling comfortable going directly to the MIL about important issues still significant.

scholarly journals Syndicalism and Strikes, Leadership and Influence: Britain, Ireland, France, Italy, Spain, and the United States

2013 ◽  
Vol 83 ◽  
pp. 37-53 ◽  
Author(s):  
Ralph Darlington
Keyword(s):  
United States ◽  
Twentieth Century ◽  
Comparative Analysis ◽  
The United States ◽  
Early Years ◽  
Complex Nature ◽  
The World ◽  
International Comparative ◽  
The Relationship

AbstractThe explosion of industrial and political militancy that swept the world during the early years of the twentieth century gave the revolutionary syndicalist movement a prominence and notoriety it would not otherwise have possessed, while at the same time providing a context for syndicalist ideas to be broadcast and for syndicalists to assume the leadership of major strikes in a number of countries. This article sheds new light on the complex nature of the relationship between syndicalism and strikes by means of an international comparative analysis of the revolutionary syndicalist movements in France, Spain, Italy, Britain, Ireland and United States. It presents evidence to suggest ideological/organizational initiative and leadership was of immense importance in understanding how syndicalist movements could be simultaneously a contributory cause, a symptom, and a beneficiary of workers' militancy.

The Satisfaction-Loyalty Relationship in Marketing: A Critical Review and Future Research

2016 ◽  
pp. 92-116
Author(s):  
Tuu Ho Huy ◽  
Olsen Svein Ottar
Keyword(s):  
Critical Review ◽  
Future Research ◽  
Complex Nature ◽  
Combined Approach ◽  
The Past ◽  
The World ◽  
Functional Forms ◽  
Definition Of ◽  
The Relationship ◽  
Shed Light

The purpose of this study is to critically review and to recommend future research for the satisfaction-loyalty relationship (SLR) in marketing. The paper is based on over 75 papers published by top peer reviewed journals in marketing throughout the world over the past three decades. The results show that the SLR is suggested to be positive. However, this relationship could be linear or nonlinear depending on the nature, the different approaches of measure and definition of satisfaction and loyalty. Moreover, the relationship is affected by many moderators, mediators and other variables. Future research should extend to test other antecedents besides satisfaction and to use different definitional approaches of satisfaction and loyalty to explain loyalty. Different functional forms of the SLR, moderators and mediators are also recommended to test in a separate or combined approach to shed light on the complex nature of this relationship.

scholarly journals “Remuneration is not all that an employee works for”– about gratification and different forms of non-wage motivation in the company

2018 ◽  
Vol 6 (1) ◽  
pp. 29
Author(s):  
Krzysztof Gaweł
Keyword(s):  
Human Capital ◽  
Competitive Advantage ◽  
Highly Qualified ◽  
The World ◽  
Basic Salary ◽  
The Relationship ◽  
A Company ◽  
Market Success

The aim of the paper is theoretical presentation, along with a description of the practical example, the relationship between human capital and the expected basic salary, as well as the presentation of diversified non-wage motivation methods for employees. In today's innovative times, where the world seems to be the most technologically advanced, worker is still the most important component in the establishment of a company. A company that does not possess a creative, highly qualified and properly motivated staff cannot count on achieving competitive advantage, market success, and long-term profitability.

scholarly journals CORPORATE SOCIAL RESPONSIBILITY'S PATHWAYS TOWARDS CUSTOMER LOYALTY IN ROMANIAN RETAIL: A PLS-SEM MEDIATION ANALYSIS

2020 ◽  
Vol 10 (3) ◽  
pp. 99-118
Author(s):  
Nicolae Nae ◽  
◽  
Simona Cătălina Ștefan ◽  
Cătălina Florentina Albu ◽  
◽  
...  
Keyword(s):  
Social Responsibility ◽  
Customer Loyalty ◽  
Corporate Reputation ◽  
Positive Relationship ◽  
Retail Sector ◽  
Mediating Role ◽  
The World ◽  
Corporate Social ◽  
The Relationship

For the time being, many companies around the world attach great importance to corporate social responsibility (CSR) practices and policies. This trend that manifests itself worldwide, is also characteristic for Romania, many companies being regularly active in the CSR field. The motivation of these companies to get involved in social or ecological activities is not only related to the moral or ethical side of business, but also to many benefits that CSR can generate, such as improving the company's image or customer loyalty. The purpose of this paper is to analyze the relationship between CSR and customer loyalty in the Romanian retail sector. Moreover, the effect that CSR has on corporate reputation and the mediating role of reputation on the relationship between CSR and customer loyalty has been studied. In this regard, a questionnaire-based survey was conducted to measure the level of social responsibility and corporate reputation perceived by customers of retail stores in Romania, but also their loyalty to a particular store. The obtained results confirm the existence of a positive relationship between CSR and customer loyalty, but also the partial mediation that the corporate reputation exerts on this relationship.

scholarly journals Examining the relationship between the level of logistics service quality, relationship quality and repurchase intention in e-retail sector of Pakistan

2021 ◽  
Vol 10 (1) ◽  
pp. 189-204
Author(s):  
Muhammad Saqib Khan ◽  
Haijun Wang ◽  
Qing Wang ◽  
Waseem Khan ◽  
Tahira Javed
Keyword(s):  
Service Quality ◽  
Relationship Quality ◽  
Service Providers ◽  
Research Work ◽  
Retail Sector ◽  
Repurchase Intention ◽  
Logistics Service ◽  
Study Results ◽  
Logistics Service Quality ◽  
The Relationship

This study examined the relationship between the level of logistics service quality, relationship quality, and repurchase intention in the e-retail sector of Pakistan. Logistics service quality LSQ was integrated into the step-by-step purchasing process including pre-purchase, purchase, and post-purchase factors. This research is unique from existing research work as it validated a holistic model by examining the role of customer’s perception of LSQ in strengthening their RQ and subsequent purchase intentions in the e-retail logistics sector of Pakistan and draw important suggestions to enhance the competitiveness of logistics services of domestic e-retail logistic firms. A survey strategy using self-administered questionnaires was employed from customers of departmental stores, large discount stores, shopping malls & retail outlets. A total of n=241 based on a cluster of conventional retail consumers across Pakistan was drawn. The study results provide a quality framework for the management of logistics service providers working in Pakistan's e-retail industry to evaluate the strengths and limitations of their service provision and then identify areas where improvements might be needed.

Kazakhstan’s Economic Growth in the Context of the World Economy

2006 ◽  
pp. 133-146 ◽  
Author(s):  
K. Arystanbekov
Keyword(s):  
Economic Growth ◽  
Economic Policy ◽  
World Economy ◽  
World Ocean ◽  
Direct Access ◽  
Crude Petroleum ◽  
Nation States ◽  
The World ◽  
The Relationship

Kazakhstan’s economic policy results in 1995-2005 are considered in the article. In particular, the analysis of the relationship between economic growth and some indicators of nation states - population, territory, direct access to the World Ocean, and extraction of crude petroleum - is presented. Basic problems in the sphere of economic policy in Kazakhstan are formulated.

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