Knowledge Map and Enterprise Ontology for Enhancing Business Process Reengineering In Healthcare

2016 ◽  
Vol 12 (2) ◽  
pp. 26-46
Author(s):  
Mahdi Alhaji Musa ◽  
Mohd Shahizan Othman
Keyword(s):  
Business Process ◽  
Design Science ◽  
Value Added ◽  
Healthcare Services ◽  
Expected Improvement ◽  
Radiology Department ◽  
Knowledge Map ◽  
Healthcare Efficiency ◽  
Enterprise Ontology ◽  
Department Evaluation

The spending in healthcare is constantly increasing according to available data, and the resource consumption does not actually reflect expected improvement in the healthcare services. As a result there is urgent need for healthcare to reengineer their business process in order to achieve improvements in critical area such as cost and quality. To address this issue, this study proposed a method based on design science approach by integrating knowledge map, enterprise ontology and lean in order to find the non-value added transactions and subsequently reengineer them to enhance healthcare efficiency. Enterprise ontology provides a details and better understanding of dynamic nature of an organization as such was chosen for as basis for this study. The method was demonstrated in radiology department making it possible to find and addresses non-value added transactions and subsequently reengineer the department. Evaluation was carried out by means of descriptive method using Moody and Shank framework and interview with healthcare practitioners. The finding shows that the method has enhanced healthcare efficiency by eliminating non-value added transactions.

Implementasi Analisis Proses Bisnis Sebagai Upaya Pengurangan Biaya

2019 ◽  
Vol 10 (1) ◽  
pp. 1-27
Author(s):  
Aniek Wijayanti
Keyword(s):  
Business Process ◽  
Cost Reduction ◽  
Process Analysis ◽  
Value Added ◽  
Added Value ◽  
Natural Material ◽  
Management Activity ◽  
Procurement Process ◽  
Material Procurement ◽  
The Cost

Business Process Analysis can be used to eliminate or reduce a waste cost caused by non value added activities that exist in a process. This research aims at evaluating activities carried out in the natural material procurement process in the PT XYZ, calculating the effectiveness of the process cycle, finding a way to improve the process management, and calculating the cost reduction that can achieved by activity management. A case study was the approach of this research. The researcher obtained research data throughout deep interviews with the staff who directly involved in the process, observation, and documentation of natural material procurement. The result of this study show that the effectiveness of the process cycle of natural material procurement in the factory reached as much as 87,1% for the sand material and 72% for the crushed stone. This indicates that the process still carry activities with no added value and still contain ineffective costs. Through the Business Process Mechanism, these non value added activities can be managed so that the process cycle becomes more efficient and cost effectiveness is achieved. The result of the effective cycle calculation after the management activities implementation is 100%. This means that the cost of natural material procurement process has become effective. The result of calculation of the estimated cost reduction as a result of management activity is as much as Rp249.026.635,90 per year.

scholarly journals Context-Aware Business Process Management

2021 ◽  
Author(s):  
Jan vom Brocke ◽  
Marie-Sophie Baier ◽  
Theresa Schmiedel ◽  
Katharina Stelzl ◽  
Maximilian Röglinger ◽  
...  
Keyword(s):  
Business Process ◽  
Process Design ◽  
Context Awareness ◽  
Business Process Management ◽  
Process Management ◽  
Design Science ◽  
Status Quo ◽  
Context Aware ◽  
The Status ◽  
Successful Business

AbstractContext awareness is essential for successful business process management (BPM). So far, research has covered relevant BPM context factors and context-aware process design, but little is known about how to assess and select BPM methods in a context-aware manner. As BPM methods are involved in all stages of the BPM lifecycle, it is key to apply appropriate methods to efficiently use organizational resources. Following the design science paradigm, the study at hand addresses this gap by developing and evaluating the Context-Aware BPM Method Assessment and Selection (CAMAS) Method. This method assists method engineers in assessing in which contexts their BPM methods can be applied and method users in selecting appropriate BPM methods for given contexts. The findings of this study call for more context awareness in BPM method design and for a stronger focus on explorative BPM. They also provide insights into the status quo of existing BPM methods.

scholarly journals ANALISIS DAN REKAYASA PROSES BISNIS PADA BAGIAN LAYANAN AKADEMIK DI SEKRETARIAT FAKULTAS SAINS DAN TEKNOLOGI UNIVERSITAS MA CHUNG

2017 ◽  
Vol 12 (3) ◽  
pp. 161
Author(s):  
Andy Lieman Candra
Keyword(s):  
Business Process ◽  
Business Processes ◽  
Business Process Reengineering ◽  
Value Added ◽  
Standard Operating Procedure ◽  
Business Value ◽  
Process Reengineering ◽  
Cause And Effect ◽  
Standard Operating ◽  
Cause And Effect Diagram

AbstrakSekretariat Fakultas Sains dan Teknologi Universitas Ma Chung merupakan fakultas dimana Penulis melakukan penelitian. Tujuan dari penelitian ini adalah untuk menganalisis proses bisnis yang ada di Sekretariat Fakultas Sains dan Teknologi Universitas Ma Chung berdasarkan dari hasil wawancara dengan beberapa stakeholder yang memiliki kebutuhan ataupun keluhan terhadap setiap proses bisnis yang berjalan, mengidentifikasi permasalahan dari proses bisnis yang kurang efisien dan membuat usulan perbaikan untuk setiap proses bisnis dengan menggunakan pendekatan ilmu Business Process Reengineering (BPR). Penulis juga menggunakan metode analisis nilai tambah pada penelitian ini. Tujuan dari penggunaan metode analisis nilai tambah adalah untuk mengkategorikan langkah maupun elemen kerja ke dalam tiga kategori, yakni value adding, business value adding dan non value adding. Pengaktegorisasian tersebut bertujuan untuk menghilangkan langkah maupun elemen kerja yang termasuk kedalam non value adding dan meminimalkan langkah maupun elemen kerja yang termasuk kedalam business value adding. Penulis mengidentikasi permasalahan setiap proses bisnis dengan menggunakan diagram sebab akibat. Diagram sebab akibat dapat menggambarkan dengan jelas mengenai permasalahan dengan faktor-faktor penyebab yang memengaruhi permasalahan di setiap proses bisnis. Hasil dari penelitian ini adalah pendesainan ulang setiap proses bisnis menurut kebutuhan dan keluhan dari stakeholder dan setiap proses bisnis di Sekretariat Fakultas Sains dan Teknologi didokumentasikan dalam bentuk standard operating procedure (SOP). AbstractSecretariat of Faculty of Science and Technology Ma Chung University is a place where the author conducts research. The purposes of this research are to analyze business processes in Secretariat of Faculty of Science and Technology Ma Chung University based on interview results with some stakeholders who have needs or complaints with ongoing business processes, identify problems of less efficient business processes and make proposed improvements for each business process using the Business Process Reengineering approach. Author also uses value added analysis method on this research. The purpose of using value added analysis method is to categorize steps or tasks in every business process into three categories: value adding, business value adding and non value adding. The categorizations aim to eliminate steps or tasks included into non value adding and minimize steps or tasks included into business value adding. Author identifies problems of each business process by using cause and effect diagram. Cause and effect diagram can clearly illustrate the problems with the underlying factors that affect the problem in each business process. The results of this research are redesigning every business processes according to the interview results with stakeholders about their needs and complaints and also every business process in Secretariat of Faculty of Science and Technology are documented in the form of standard operating procedure. Keywords: Business Process Reengineering, Value Added Analysis, Standard Operating Procedure and Cause and Effect Diagram.

Estimating performance from capabilities in business process improvement

2016 ◽  
Vol 22 (6) ◽  
pp. 1099-1117 ◽  
Author(s):  
Boyd A. Nicholds ◽  
John P.T. Mo
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Expected Improvement ◽  
Management Decision ◽  
Published Data ◽  
Performance Gain ◽  
Data Set ◽  
Business Process Improvement ◽  
Improvement Project ◽  
Content Type

Purpose The research indicates there is a positive link between the improvement capability of an organisation and the intensity of effort applied to a business process improvement (BPI) project or initiative. While a degree of stochastic variation in applied effort to any particular improvement project may be expected there is a clear need to quantify the causal relationship, to assist management decision, and to enhance the chance of achieving and sustaining the expected improvement targets. The paper aims to discuss these issues. Design/methodology/approach The paper presents a method to obtain the function that estimates the range of applicable effort an organisation can expect to be able to apply based on their current improvement capability. The method used analysed published data as well as regression analysis of new data points obtained from completed process improvement projects. Findings The level of effort available to be applied to a process improvement project can be expressed as a regression function expressing the possible range of achievable BPI performance within 90 per cent confidence limits. Research limitations/implications The data set applied by this research is limited due to constraints during the research project. A more accurate function can be obtained with more industry data. Practical implications When the described function is combined with a separate non-linear function of performance gain vs effort a model of performance gain for a process improvement project as a function of organisational improvement capability is obtained. The probability of success in achieving performance targets may be estimated for a process improvement project. Originality/value The method developed in this research is novel and unique and has the potential to be applied to assessing an organisation’s capability to manage change.

Knowledge Management

2011 ◽  
pp. 130-143
Author(s):  
Petter Gottschalk
Keyword(s):  
Knowledge Management ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Value Added ◽  
Capital Management ◽  
Knowledge Based ◽  
Cost Cutting ◽  
Intellectual Capital Management ◽  
Quality Value

In an outsourcing relationship, the vendor and its clients need to transfer knowledge on a continuous basis. Relevant approaches to outsourcing relationships from the knowledge management literature include intellectual capital management and business process management, as presented in this chapter. According to Quinn (1999), executives increasingly understand that outsourcing for short-term cost cutting does not yield nearly as much as outsourcing for longer-term knowledge-based system or strategic benefits such as greater intellectual depth and access, opportunity scanning, innovation, reliability, quality, value-added solutions, or worldwide outreach.

Dynamic product line for Business Process Management

2015 ◽  
Vol 21 (6) ◽  
pp. 1224-1256 ◽  
Author(s):  
Roberto dos Santos Rocha ◽  
Marcelo Fantinato ◽  
Lucinéia Heloisa Thom ◽  
Marcelo Medeiros Eler
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Design Science ◽  
Science Research ◽  
Integrated Approach ◽  
Product Line ◽  
Content Type ◽  
Dynamic Techniques

Purpose – The purpose of this paper is to present the proposal of a Product Line (PL)-based approach for Business Process Management (BPM) projects that cover the entire BPM lifecycle and proposes integrating it with dynamic techniques still not used together. Design/methodology/approach – The authors carried out this work using the design science research methodology. The authors assessed the proposed approach using a classification procedure created through a series of specific attributes, which enables a comparison of the proposed integrated approach with related works selected from a systematic literature review. Findings – The comparative assessment has shown that the proposed approach presents the most comprehensive solution than any other similar one suggested for the same purpose, mainly in terms of the coverage of the entire BPM lifecycle and dynamic techniques. Research limitations/implications – Due to the high-level conceptual nature of the proposed approach, the authors could not evaluate it also in terms of some controlled experiment or a case study. Originality/value – The proposed approach aims at improving the management of business processes in organizations in a systematic way using concepts and techniques that exist in other areas, but not widely used together yet, such as BPM, service-oriented computing, and Software PL.

An empirical model of four processes for sharing organisational knowledge

2014 ◽  
Vol 38 (2) ◽  
pp. 305-320 ◽  
Author(s):  
August Tsai
Keyword(s):  
Business Process ◽  
Empirical Model ◽  
Process Model ◽  
Value Added ◽  
Technology Infrastructure ◽  
Knowledge Application ◽  
Content Type ◽  
Proposed Model ◽  
Organisational Knowledge

Purpose – This study aims to introduce an empirical model which incorporates newsgroups, knowledge forums, knowledge assets and knowledge application processes to share organisational knowledge. Therefore it seeks to illustrate an application for integrating knowledge management (KM) into the business process. Design/methodology/approach – The Taiwanese contingent of an international certification body – also a council member of the International Organisation for Standardisation (ISO) – was selected for a case study. A hybrid technology infrastructure was designed and employed to implement the proposed model. Based on knowledge value added validation, the proposed KM model provides a set of new operating systems for sharing knowledge within an organisation. Findings – Although many theories regarding implementation of KM in organisations have been proposed and studied, an application model for practical integration of various modern principles to share organisational knowledge is strategically important. Therefore a model that integrates principal KM applications into the business process, and the measurement of the resulting benefits, has been developed. Originality/value – Knowledge is a valuable asset for an individual in today's economy; nevertheless the acquisition of such an asset relies heavily on knowledge sharing within an organisation. The author has proposed an exclusive hybrid platform with an empirical process model to address innovative approaches and practical values of KM within an organisation.

scholarly journals Method for managing requirements in healthcare projects using building information modelling

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Juliana Parise Baldauf ◽  
Carlos Torres Formoso ◽  
Patricia Tzortzopoulos
Keyword(s):  
Design Science ◽  
Methodological Approach ◽  
Healthcare Services ◽  
Design Solution ◽  
Requirements Management ◽  
Building Information Modelling ◽  
Content Type ◽  
Information Modelling ◽  
Requirements Modelling ◽  
Building Information

PurposeThis paper proposes a method for managing client requirements with the use of Building Information Modelling (BIM). The development of healthcare projects demands a large amount of requirements information, in order to deal with a diversity of clients and frequents changes in healthcare services. The proposed method supports healthcare design by adopting a process-based approach for client requirements management, with the aim of improving value generation.Design/methodology/approachDesign Science Research was the methodological approach adopted in this investigation. The main outcome of this study emerged from an empirical study carried out in a healthcare project in Brazil.FindingsThe proposed method involves three stages: (1) capturing and processing requirements; (2) product and requirements modelling, which involves the connection between requirements and the BIM 3-D model and (3) supporting design solution refinement, through the communication of requirements and the assessment of design in relation to updated client requirements information.Originality/valueThis study explores client requirements management from a process perspective, proposing activities and their interdependences and possible sources of data, including healthcare services information. The main theoretical contributions are related to the understanding of the nature and complexity of the information involved in client requirements management, and how this can be modelled.

scholarly journals Perancangan Proses Menetapkan Risiko Dan Peluang Berdasarkan ISO 9001:2015 Klausul 6.1 Dengan Pendekatan ISO 31000:2009 Menggunakan Metode Business Process Improvement Di CV.XYZ

2016 ◽  
Vol 3 (04) ◽  
pp. 72
Author(s):  
Tri Imam Wicaksono ◽  
Agus Alex Yanuar ◽  
Heriyono Lalu
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Value Added ◽  
Spare Part ◽  
Iso 9001 ◽  
Business Process Improvement ◽  
Press Tool ◽  
Iso 31000

CV.XYZ merupakan industri kecil bergerak dalam bidang manufaktur. Perusahaan tersebut memproduksi berbagai macam spare part untuk sepeda motor, mould, jig & fixture, dan press tool. Kondisi saat ini perusahaan dituntut oleh customer untuk mengimplementasikan ISO 9001:2015 karena ISO 9001:2008 akan habis masa waktunnya. Sehingga perusahaan perlu menyesuaikan persyaratan dengan ISO 9001:2015. Salah satu hal yang perlu diperhatikan yaitu perusahaan harus mempertimbangkan risiko pada setiap prosesnya, maka diperlukan proses menetapkan risiko dan peluang. Untuk merancang proses menetapkan risiko dan peluang, maka perusahaan perlu memenuhi persyaratan pada ISO 9001:2015 klausul 6.1, ISO 31000:2009, dan teori manajemen risiko.Perancangan proses menetapkan risiko dan peluang dibuat dengan mempertimbangkan analisis kondisi aktual dan analisis gap dengan persyaratan. Selain itu perancangan proses menetapkan risiko dan peluang dibuat berdasarkan ISO 9001:2015 klausul 4.4.1 dimana harus menentukan input dan output, urutan proses, penanggung jawab, sumber daya, dan improvement. Setelah itu dilakukan perbaikan proses tindakan untuk menangani risiko dan peluang dengan melakukan analisis value added dan apply improvement technique, sehingga proses tersebut menjadi lebih efisien. Kemudian proses yang telah diperbaiki didokumentasikan dalam bentuk SOP.Melalui SOP ini diharapkan agar perusahaan dapat menguruangi dampak risiko yang akan terjadi pada perusahaan sehingga sasaran atau tujuan pada setiap proses perusahaan tidak terganggu. Selain itu untuk memudahkan perusahaan dalam melakukan pendokumentasian, maka dibuat form berbasis web aplikasi dengan software Joget Workflow agar data yang diinput dapat tersimpan secara terstruktur.

scholarly journals R-BPM: Uma Metodologia para Gerenciamento de Processos de Negócios Consciente dos Riscos

2016 ◽  
Vol 9 (4) ◽  
pp. 05-37
Author(s):  
Fábio Da Silva Ferreira ◽  
Carina Frota Alves ◽  
Rosa Candida Cavalcanti
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Design Science ◽  
Science Research ◽  
Design Science Research

Na busca por agilidade, economia e qualidade em seus processos, um número crescente de empresas tem adotado técnicas de Gerenciamento de Processos de Negócios (Business Process Management – BPM). No entanto, mesmo gerenciados, os processos podem enfrentar riscos que podem causar forte impacto sobre os objetivos da organização caso estes riscos não sejam gerenciados de forma apropriada. Este artigo tem como objetivo construir e avaliar uma metodologia para realizar o gerenciamento de riscos em processos de negócios de forma integrada com o ciclo de vida BPM. A metodologia, chamada de R-BPM, é composta de um modelo de fases e de uma ferramenta de apoio. Ela é inspirada na estrutura de gerenciamento de riscos do COSO e foi construída através da estratégia de Design Science Research. Para realizar a avaliação da metodologia, ela foi aplicada em uma organização experiente em BPM e avaliada através de um survey com pesquisadores e especialistas na área. Os resultados mostram que a metodologia permite que as atividades relacionadas à gestão de riscos sejam executadas em conjunto com o ciclo de vida BPM. A integração entre atividades de riscos e processos de negócios otimiza recursos e fornece uma visão holística dos processos de negócios e seus riscos associados.

Sign in / Sign up

Export Citation Format

Share Document