scholarly journals One-Stop Administration System: Public Service Innovation in the Indonesian Public Sector

2021 ◽  
Vol 2 (3) ◽  
pp. 130-137
Author(s):  
Zulfan Nahruddin ◽  
Wahdania Suardi
Keyword(s):  
Public Service ◽  
Systems Approach ◽  
Vehicle Registration ◽  
New Development ◽  
Service Efficiency ◽  
One Stop ◽  
Services Innovation ◽  
Practical Implications ◽  
Made In

Purpose: The study aims to explore the several public service innovations and the role of one-stop administration systems. Approach/Methodology/Design: The study presents a review of literature on public service innovations. A number of research articles were analysed, highlighting the success of one-stop administration innovations. Findings: In Indonesia, there have been several public service inventions as well as multiple Samsat service developments. In the sense of public services, innovation can be characterized as service quality improvement by renewal, imagination, or new development. A host of Samsat offices in Indonesia's different regions have innovated. In addition to the Samsat Drive Through, which received the Top 99 Public Service Innovations 2018, there were also innovations, West Java Samsat Ngabret, which established 5 innovation services, and the most recent, East Java Samsat, which launched the first innovation in Indonesia, namely paying motorized vehicle taxes and legalizing annual vehicle registration online. Socialization of the general population must be expanded in order to introduce programs to the general public, and server upgrades must be made in order to maintain service efficiency Practical Implications: The study presents a theoretical foregrounding for further research on one-stop administration systems. This paper identifies certain gaps, and further research studies might address the effectiveness of some of these one-stop administration systems. Originality/value:  The study highlights the successful public service innovations in Indonesia and how people perceive the projects.

scholarly journals New development: The emerging role of a ‘learning partner’ relationship in supporting public service reform

2021 ◽  
pp. 1-4
Author(s):  
Hannah Hesselgreaves ◽  
Max French ◽  
Melissa Hawkins ◽  
Toby Lowe ◽  
Amy Wheatman ◽  
...  
Keyword(s):  
Public Service ◽  
Partner Relationship ◽  
New Development

The role of the Court of Protection in safeguarding

2015 ◽  
Vol 17 (6) ◽  
pp. 380-390 ◽  
Author(s):  
Alex Ruck Keene ◽  
Kelly Stricklin-Coutinho ◽  
Henry Gilfillan
Keyword(s):  
Design Methodology ◽  
Practical Experience ◽  
Adult Care ◽  
Content Type ◽  
Careful Preparation ◽  
Vulnerable Adults ◽  
Practical Implications ◽  
Made In ◽  
Adult Protection

Purpose – The purpose of this paper is to outline how questions relating to capacity arise in the context of safeguarding, and when applications to the Court of Protection are required in relation to those who may lack capacity. It also seeks to provide guidance as to how applications to the Court of Protection should be made so as to ensure that they are determined effectively and in a proportionate fashion. Design/methodology/approach – The paper draws on the practical experience of practising barristers appearing before the Court of Protection, and on the experience of a social worker who is an MCA/DOLS lead at a London local authority. The paper proceeds by way of a review of the relevant statutory provisions, an overview of the Court of Protection and then to a practical analysis of when and how applications to the Court need to be made. Findings – When to go to the Court of Protection in the safeguarding context is poorly understood, and there has not been proper recognition of the fact that proceedings for “adult care orders” have a strong forensic analogy with applications for care orders in relation to children. It is only by recognising these forensic similarities that local authorities can properly make use of the Court of Protection in the discharge of their obligations to vulnerable adults in their area. Practical implications – The paper should lead to a recognition that there is a specialist “adult protection court” within the Court of Protection, and that applications for adult care orders to that court require specific and careful preparation and presentation. It will therefore lead to better use of the Court of Protection in the safeguarding context and – ultimately – a better balance between empowerment and protection of vulnerable adults who may lack capacity. Originality/value – The paper is original in combining both legal and social work expertise to reach practical conclusions as to why such poor use has been made of the Court of Protection in safeguarding context. Its value lies in the deployment of that expertise to suggest how better use can be made in the future.

scholarly journals Organizational Change in Public Service

2021 ◽  
Vol 14 (2) ◽  
pp. 159-170
Author(s):  
Dian Ekowati ◽  
Keyword(s):  
Public Service ◽  
Qualitative Method ◽  
Institutional Logics ◽  
Local Health Authority ◽  
Local Health ◽  
Management Process ◽  
Structured Interviews ◽  
Vehicle Registration ◽  
One Stop ◽  
Public Organisations

This study aims to investigate institutional logics underlying the initiation of change management process in public sector organisations. Organisational Institutionalism is used to frame the analysis. The study took place in three different public organisations in the Province of East Java, including one-stop-service for licencing as well as that of vehicle registration, taxing and insurance and also from local health authority. Qualitative method was employed to analyse information gathered through semi-structured interviews with 35 respondents. The study unveiled various institutional logics underlying the adoption of changes and innovation in the organisations. It ranged from the most common reason of improving performance gaps up to the needs to clean the organisation’s name and build a better image. The study contributes to the idea that organisation’s previous experiences as well as perceived institutional character affect the needs to conduct changes.

Unleashing hidden potential: customer engagement in modular service innovation

2018 ◽  
Vol 10 (4) ◽  
pp. 334-348 ◽  
Author(s):  
Nofie Iman
Keyword(s):  
Service Providers ◽  
Customer Engagement ◽  
Content Type ◽  
Product Modularity ◽  
Process Variety ◽  
Product And Process ◽  
Services Innovation ◽  
Crossing Point ◽  
Practical Implications

Purpose This paper aims to explore the role of customer engagement during the production of services in a modular innovation. Modularity can be used to explain the structure and relationship in services innovation. Design/methodology/approach The authors explore the theory of modularity focussing on the context of consumer engagements. They adopted ideas from product modularity and approach services using modular principle. Findings Contrary to the extant literature, the authors are content that the transactions between the participants were mainly conducted at thick crossing points. By focusing on thin crossing point, the service provider will achieve better overall service structure. Research limitations/implications There is a need to focus on specifying interface to define how service modules and service providers interact with the customer within the service. Practical implications By engaging customer, modular principle can help firms achieve cost efficiency, higher product and process variety, as well as better response to individual customer needs. Originality/value This paper scrutinises the engagement of customer and conceptualises the role of customer in modular innovations that have been previously neglected.

scholarly journals Destination image in Serbian youth ecotourism

2020 ◽  
Vol 100 (2) ◽  
pp. 107-128
Author(s):  
Nikola Todorovic ◽  
Marija Belij-Radin
Keyword(s):  
Economic Effects ◽  
Destination Image ◽  
Travel Experience ◽  
Five Factors ◽  
Tourist Flows ◽  
And Gender ◽  
Overnight Stays ◽  
Practical Implications ◽  
Made In

Almost half of domestic overnight stays in Serbia in 2019 were made in just five destinations, indicating the need for mitigation of such regional imbalances, particularly given the positive economic effects of domestic tourism. Large number of protected areas in Serbia provide opportunities for ecotourism development, which would make domestic tourist flows more disperse. Despite the important role of destination image in ecotourism development, previous studies of Serbian ecotourism did not focus on this construct. The aim of this study is to advance the knowledge about cognitive and affective image components of Serbian ecotourism destinations, including the role of socio-demographic characteristics and travelling behaviour on these representations. Youth, i.e., student population, represents the target group of the study. Five factors of the cognitive image were identified - General, Hospitality and Safety, Culture, Affordability and Nature. Hypotheses testing showed that cognitive perceptions varied in relation to the destination type and to some extent to previous visitation and gender, while affective responses varied in relation to gender and partially to the destination type and recent domestic travel experience. These findings provide theoretical contributions to ecotourism destination image research and practical implications for the destination managers and national policymakers.

scholarly journals The Implications of Good Governance of Village Government Office in Sidoarjo

2019 ◽  
Vol 10 (3) ◽  
pp. 147-158
Author(s):  
Rita Ambarwati ◽  
Affandy Winarko Mudjib ◽  
Fita Fitria Lestariana ◽  
Gogor Arif Handiwibowo
Keyword(s):  
Rule Of Law ◽  
Public Service ◽  
Structural Equation ◽  
Good Governance ◽  
Simple Random Sampling ◽  
Equation Modeling ◽  
The Rule Of Law ◽  
Village Government ◽  
Practical Implications

This research examined determinant factors of good governance of a village government office in Sidoarjo. This research used a survey and a cross-section through a questionnaire as the data collection. The unit of analysis was the citizen who worked as a state civil apparatus and had used public services in a village government office. To determine the sample, the researchers used a simple random sampling. The data were analyzed using Structural Equation Modeling (SEM). The results show that the rule of law and responsiveness are dominant indicators to form good governance. However, transparency and good commitment are less dominant indicators in forming good governance. The practical implications of this research are useful for the local government as they need to increase the role of good governance in improving public service performance, especially for village service.

The Role of Behavioral Models in the Ontological Structure of Modern Macroeconomics

2013 ◽  
pp. 98-110
Author(s):  
M. Likhachev
Keyword(s):  
Economic System ◽  
Government Regulation ◽  
Institutional Structure ◽  
Economic Environment ◽  
Behavioral Models ◽  
Macroeconomic Models ◽  
Basic Characteristics ◽  
Practical Implications

Behavioral models are considered in the paper as the link between the description of the institutional structure of the economic system and the formation of macro-aggregates, reflecting the results of its operations. The degree of homogeneity of the private sector’s economic environment and complementary goals of private entities and government regulation are noted as basic characteristics of behavioral models. The author examines the differences in the estimates of these characteristics as one of the most important factors underpinning the architecture of modern macroeconomic models and their practical implications.

The role of graining in ensuring food security

2020 ◽  
pp. 75-79
Author(s):  
R. M. Gambarova
Keyword(s):  
Food Security ◽  
Comparative Analysis ◽  
Systems Approach ◽  
Point Of View ◽  
Government Support ◽  
Grain Production ◽  
The Government ◽  
Favorable Conditions ◽  
Grain Farms

Relevance. Grain is the key to strategic products to ensure food security. From this point of view, the creation of large grain farms is a matter for the country's selfsufficiency and it leading to a decrease in financial expense for import. Creation of such farms creates an abundance of productivity from the area and leads to obtaining increased reproductive seeds. The main policy of the government is to minimize dependency from import, create abundance of food and create favorable conditions for export potential.The purpose of the study: the development of grain production in order to ensure food security of the country and strengthen government support for this industry.Methods: comparative analysis, systems approach.Results. As shown in the research, if we pay attention to the activities of private entrepreneurship in the country, we can see result of the implementation of agrarian reforms after which various types of farms have been created in republic.The role of privateentrepreneurshipinthedevelopmentofproduction is great. Тhe article outlines the sowing area, production, productivity, import, export of grain and the level of selfsufficiency in this country from 2015 till 2017.

ASPECTS IN BUILDING A COMPANY WEB-SITE AND ITS ROLE FOR THE DEVELOPMENT OF BUSINESS

2018 ◽  
pp. 117-124
Author(s):  
Petar Halachev ◽  
Victoria Radeva ◽  
Albena Nikiforova ◽  
Miglena Veneva
Keyword(s):  
Life Cycle ◽  
Web Site ◽  
The Internet ◽  
A Company ◽  
The Web ◽  
Design Construction ◽  
Made In ◽  
Site Types

This report is dedicated to the role of the web site as an important tool for presenting business on the Internet. Classification of site types has been made in terms of their application in the business and the types of structures in their construction. The Models of the Life Cycle for designing business websites are analyzed and are outlined their strengths and weaknesses. The stages in the design, construction, commissioning, and maintenance of a business website are distinguished and the activities and requirements of each stage are specified.

Sign in / Sign up

Export Citation Format

Share Document