scholarly journals The Relationship Between Grades and Academic Program Satisfaction Over Four Years of Study

2004 ◽  
Vol 34 (2) ◽  
pp. 1-34
Author(s):  
J. Paul Grayson
Keyword(s):  
Student Satisfaction ◽  
Structural Equation ◽  
Panel Study ◽  
Academic Program ◽  
Academic Programs ◽  
University Education ◽  
Program Satisfaction ◽  
Commuter University ◽  
Conventional Models ◽  
The Relationship

It is frequently assumed that the student experience, and, by implication, student program satisfaction, improves over the course of a university education. A four-year panel study of students at a large commuter university indicates some improvements in assessments of professor performance and GPA between first and fourth year; however, satisfaction with academic programs remains more or less the same across all four years of study. Structural equation modelling was employed to estimate the relationships among professor performance, GPA, and program satisfaction within, and between, each of the four years of study. Contrary to expectations based on some conventional models, it was found that students' assessments of professors were not affected by GPA; conversely, professor performance had little impact on GPA. By contrast, student satisfaction was related to both GPA and professor performance. The greatest predictor of students' program satisfaction, however, was neither GPA nor professor performance, but program satisfaction in the previous year. This finding suggests that underlying personality characteristics likely are more responsible for expressions of program satisfaction than either GPA or professor performance.

scholarly journals Unequal Treatment and Program Satisfaction Among Students of European and Chinese Origin

1969 ◽  
Vol 37 (3) ◽  
pp. 51-85
Author(s):  
J. Paul Grayson
Keyword(s):  
Panel Study ◽  
Ethnically Diverse ◽  
Academic Program ◽  
Equal Treatment ◽  
European Origin ◽  
Program Satisfaction ◽  
Racial Origin ◽  
Unequal Treatment ◽  
Chinese Origin ◽  
Commuter University

A four year panel study at an ethnically diverse commuter university examines the relationships among assessments of professor performance, GPA, academic program satisfaction, and perceptions of equal treatment of students of varying ethno-racial origins. Repeated analyses of variance indicate that although the first three of these variables do not clearly divide on the basis of ethno-racial origin, non-European origin students are more likely than those of European origin to perceive that not all students are treated equally. Analyses of relationships among variables within and between years indicates that the factors explaining the program satisfaction of students of European origin are different than those explaining satisfaction of Chinese origin students. For the former, it is likely that certain personality characteristics play a key role; for the latter, perceptions of equal treatment of students are more important. Un panel d’une durée de quatre ans, constitué dans une université non-résidentielle fréquentée par des étudiantes et étudiants d’origines ethniques diverses, nous a permis d’examiner les relations entre les variables suivantes : la perception de la performance des enseignants,la moyenne générale, la satisfaction à l’égard du programme d’études et la perception d’un traitement égal de tous (peu importe l’origine ethnique). Des analyses de variance répétées indiquent que les trois premières de ces variables ne créent pas de distinctions claires sur la base de l’origine ethnique. Par contre, les étudiantes et étudiants d’origine autre qu’européenne sont plus susceptibles que ceux d’origine européenne de percevoir que tous ne sont pas traités également. De plus, l’analyse des relations entre variables au cours d’une même année et entre différentes années indique que les facteurs expliquant la satisfaction des étudiantes et étudiants d’origine européenne sont différents de ceux qui expliquent la satisfaction de ceux d’origine chinoise. Pour les premiers, il semble que certaines caractéristiques associées à la personnalité jouent un rôle; pour les seconds, il est plus important de percevoir que tous les étudiantes et étudiants sont traités également.

scholarly journals Pengaruh Kualitas Layanan dan Kepuasan Terhadap Loyalitas Mahasiswa (Studi Kasus Program Pascasarjana Fakultas Ekonomi dan Bisnis Universitas Airlangga)

2021 ◽  
Vol 8 (1) ◽  
pp. 103-109
Author(s):  
Windasari Windasari ◽  
Soedjarwo Soedjarwo ◽  
Toho Cholik Mutohir
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Student Satisfaction ◽  
Structural Equation ◽  
Analysis Data ◽  
Organization Culture ◽  
University Education ◽  
Equation Modeling ◽  
Academic Quality ◽  
Student Loyalty

Higher education institutions need to reform the organization culture of a bureucratic university become a corporate university. Education will be oriented towards high academic quality, service quality, and as well as student satisfaction. The purposes of this study are to measure and determine the effect of service quality and satisfaction on student loyalty in higher education sector. Data collection technique is done by distributing questionnaires with 5-point likert scale. There are 151 students chosen using cluster random sampling. The validity test used factor analysis. Data analysis technique was done using Structural Equation Modeling (SEM) with the help of the AMOS version 21.0 program. The result of the research shows that service quality and satisfaction simultaneously affect student loyalty.

scholarly journals FACTORS INFLUENCE UNDERGRADUATE STUDENTS’ DECISION MAKING TO ENROLL AND SOCIAL MEDIA APPLICATION AS AN EXTERNAL FACTOR

2019 ◽  
Vol 7 (1) ◽  
pp. 126-136 ◽  
Author(s):  
Mohd Farid Shamsudin ◽  
Aeshah Mohd Ali ◽  
Rosni Ab Wahid ◽  
Zulkifli Saidun
Keyword(s):  
Decision Making ◽  
Social Media ◽  
Undergraduate Students ◽  
External Factor ◽  
Education Institution ◽  
Academic Program ◽  
Academic Programs ◽  
Tuition Fees ◽  
Employment Opportunities ◽  
The Relationship

Purpose:  This study conducted to classify factors of fixed Higher Education Institution (HEI) characteristics influenced students' decision making to enroll at private HEI and social media application as an external factor exclusively in Malaysia phenomena. The main focus of this research was to determine the relationship between independent variables (academic programs, tuition fees, location, institution rankings, institution facilities, employment opportunities, social media application) influence dependent variable (decision making); and to determine the major factor that influence students' decision making to enroll at private HEI. Methodology: The underpinning theory applied in this study was Theory Reason Action (TRA) for social media application, while Theory of Planned Behavior (TPB) applied for academic programs, tuition fees, location, institution rankings, institution facilities, and employment opportunities. Five hundred (500) questionnaires distributed at selected private HEI around Kuala Lumpur and Selangor. Respondent was an undergraduate student semester one the year 2018 only. Data were analyzed using SPSS version 24. Results: Findings indicated result for direct effect revealed decision making were significant in the relationship between tuition fees, location, institution ranking, institution facilities, employment opportunities, and social media application thus hypothesis H2, H3, H4, H5, H6, and H7 accepted. Implications: Therefore, the only academic program was insignificant with decision making thus hypothesis H1 rejected. While the major factor that influences students' decision making to enroll at Private HEI in rank number one was employment opportunities H6 (β = .301; p = .000 < .05). Thus, Results of direct effects indicated there is a relationship between employment opportunities and students’ decision making to enroll at private HEI.

It Takes a Village to Build an Effective Adjunct Community

2021 ◽  
pp. 31-41
Author(s):  
Eugene M. Matthews
Keyword(s):  
Adjunct Faculty ◽  
Academic Program ◽  
Academic Programs ◽  
Full Time ◽  
Criminal Justice Program ◽  
Program Leadership ◽  
Time Position ◽  
Justice Program ◽  
Person Account ◽  
The Relationship

It is understood that not all adjunct faculty seek a full-time position with an institution, nor do they necessarily look for ways to engage with an institution beyond teaching for compensation. This chapter is not intended to explore either of these perspectives, but rather focuses on deepening the engagement of those adjunct faculty interested in collaboration and professional development with the institution or program they serve. Full-time faculty and program leadership are vital to creating conditions to enhance the relationship between adjunct faculty and their academic programs. This chapter offers a first-person account of one academic program leader's reflective journey to support adjunct faculty in a criminal justice program. This chapter shares some techniques used by the author to organize a digital workspace that positions adjunct faculty to engage or participate with the institution and program on their terms. This chapter also offers some proven practices as examples for creating community among adjunct faculty and the institution or program they serve.

STUDENT SATISFACTION AND TECHNOLOGY INTEGRATION IN TEACHING AND LEARNING: THE CASE OF UNIVERSITY EDUCATION IN NAMIBIA

2017 ◽  
Vol 1 (2) ◽  
pp. 1
Author(s):  
Efigenia Semente
Keyword(s):  
Higher Education ◽  
Technology Integration ◽  
Customer Satisfaction ◽  
Student Satisfaction ◽  
Teaching And Learning ◽  
University Education ◽  
Institutions Of Higher Education ◽  
Research Questions ◽  
The Relationship ◽  
Students Satisfaction

Purpose of the study: The purpose of this study is to assess Student Satisfaction and Technology Integration in Teaching and Learning:  The Case of University Education in Namibia. The concept of customer satisfaction has attracted much attention in recent years. Institutions of higher education are accountable for their performance to their trustees, state boards, accreditation agencies, employees, parents, and of course, their students. Students are the reason for the existence of Institutions of higher education. Hence Student satisfaction should be the core business of such institutions. Yet despite a large body of research literature examining customer satisfaction and student satisfaction for that matter, researchers have not fully investigated the relationship between student satisfaction and technology integration in teaching and learning.  This study explores the Challenges faced by academics in terms of technology integration in teaching and learning.  It further assesses Students’ Satisfaction in relation to Technology Integration in Teaching and Learning as well as the relationship between the use of technology in teaching and learning and Students Satisfaction. Research Methodology: This is a correlation cross-sectional quantitative survey. Responses were obtained from a 200 valid random sample comprising of Students and Lecturers at one of the major public Universities in Namibia.  The responses were analysed using SPSS version 23.  Both descriptive and inferential statistics were used to examine the research questions.  Descriptive statistics were used to report demographic information and for inferential statistics, the principal components analysis (PCA) was used.  Further, in order to explore the relationships between Student Satisfaction and Technology Integration in Teaching and Learning, Pearson correlation and analysis of variance (ANOVA), were used to address research questions accordingly.Findings: The study found significant relationships between Technology Integration in Teaching and Learning and Students Satisfaction. The results prompted recommendations guiding effective marketing strategies for Institutions of Higher Education,   policy making in relation to Technology Integration in Teaching and Learning vis-à-vis Student Satisfaction.Contribution: Regular appraisal of students satisfaction with technology integration is critical. Evaluation of lecturer’s perception and awareness of technology integration is essential-to reduce the Knowledge Gap in the area of technology integration in teaching and learning. Specific studies related to technology integration in teaching and learning per discipline (Programme) are desirable since different Programmes may have different needs in terms of technology integration. Lecturers’ commendations/support for technology integration is key to ensure adoption and full technology integration in the long run. Institutional Policy on course web/e-learning presence is fundamental

scholarly journals RETAIL LOYALTY PROGRAMS IN MALAYSIA: THE RELATIONSHIP OF EQUITY, VALUE, SATISFACTION, TRUST, AND LOYALTY AMONG CARDHOLDERS / MAŽMENINĖS PREKYBOS LOJALUMO PROGRAMOS MALAIZIJOJE: NUOSAVAS KAPITALAS, VERTĖ, PASITENKINIMAS, PASITIKĖJIMAS IR LOJALUMAS

2011 ◽  
Vol 12 (2) ◽  
pp. 332-352 ◽  
Author(s):  
Nor Asiah Omar ◽  
Syed Shah Alam ◽  
Norzalita Abdul Aziz ◽  
Muhamad Azrin Nazri
Keyword(s):  
Social Exchange ◽  
Structural Equation ◽  
Equation Model ◽  
Loyalty Programs ◽  
Future Research ◽  
Store Loyalty ◽  
Program Satisfaction ◽  
Equity Value ◽  
Perceived Equity ◽  
The Relationship

This study examines loyalty programs in Malaysia in terms of perceived equity, value, program satisfaction, program trust, and store loyalty. A total of 400 questionnaires were collected from cardholders in Klang Valley, Malaysia. The hypotheses were based on social exchange and equity theories. The structural equation model that assessed the relationship between the proposed variables was tested using AMOS 6.0. The findings revealed that perceived equity and perceived value of the loyalty program significantly influence program satisfaction and trust. Program trust was the most important predictor of store loyalty. Limitations of the study and recommendations for future research are discussed. Santrauka Autoriai analizuoja Malaizijoje paplitusias mažmeninės prekybos programas, t. y. jų vertę, patrauklumą, pasitikėjimą programa ir lojalumą. Tyrime dalyvavo 400 respondentų. Hipotezės buvo pagrįstos socialinių mainų ir lygybės teorijomis. Sudarytas struktūrinis modelis vertina siūlomų rodiklių ir jų variacijų santykinę priklausomybę naudojant AMOS 6.0. Gauti rezultatai parodė, kad tiek nuosavo kapitalo, tiek siūlomos programos lojalumas turi įtakos programos pasitenkinimo ir pasitikėjimo lygiui. Pasitikėjimas programa buvo vienas svarbiausių veiksnių vertinant vartotojų lojalumą.

scholarly journals On the Relation between Green Entrepreneurship Intention and Behavior

2021 ◽  
Vol 13 (13) ◽  
pp. 7474
Author(s):  
Joseph Amankwah ◽  
Harun Sesen
Keyword(s):  
University Students ◽  
Structural Equation ◽  
Goodness Of Fit ◽  
Substantial Effect ◽  
Equation Model ◽  
University Education ◽  
Green Consumption ◽  
Green Entrepreneurship ◽  
Education Support ◽  
The Relationship

This study investigated the relationship between green entrepreneurship intention (GEI) and green entrepreneurship behavior (GEB). The study explored how university education support and green consumption commitment (GCC) moderate the relationship between green entrepreneurship intention and the GEB of university students in Ghana. The researcher used a quantitative approach. A total of 420 responses from the university campuses in Ghana were acquired through a purposive sampling method. A structural equation model was established with the help of AMOS 18. Confirmatory factor analysis was used to assess the goodness of fit of the hypothesized model, the construct validity was evaluated, and the model had an acceptable fit. The results indicated that GEI positively influenced GEB. High university education support yielded a more substantial effect. This finding supports the notion that UES and GCC moderate the relationship between GEI and GEB. The research was limited to a survey questionnaire. The researcher acknowledges that the research was carried out in Ghana, and for generalization purposes it is recommended that the pool of university students surveyed should be extended to cover more countries in Africa, or a comparative study should be conducted that includes Ghana and some European countries.

scholarly journals Pengaruh Kualitas layanan Terhadap Kepuasan Mahasiswa dengan Moderasi Budaya Organisasi dan Reputasi

2021 ◽  
Vol 10 (2) ◽  
pp. 121-130
Author(s):  
Nilda Tri Putri ◽  
Budi Satria ◽  
Elita Amrina ◽  
Alfadhlani Alfadhlani
Keyword(s):  
Structural Equation Modeling ◽  
Service Quality ◽  
Student Satisfaction ◽  
Undergraduate Students ◽  
Structural Equation ◽  
Structural Model ◽  
Organization Culture ◽  
Moderating Effect ◽  
Equation Modeling ◽  
The Relationship

The purpose of this paper is to study the effects of service quality, organization culture and reputation on student satisfaction. This study uses 397 data collected from undergraduate students of Andalas University. The data is analyzed using structural equation modeling with SmartPLS 3.0, because of its ability to evaluate the measurement as well as the structural model. The results of this study show that service quality, organization culture and reputation significantly affect the student satisfaction. It is also found that service quality has the highest effect on student satisfaction, which means that increasing Andalas University service quality would significantly improve the satisfaction of its students. The results of this study also show that the organization culture nor reputation do not have moderating effect on the relationship between service quality and student satisfaction. This finding implies that organization culture nor reputation would not strengthen nor weaken the relationship between service quality and student satisfaction. Based on the findings, this study proposes several recommendations for University of Andalas to improve the satisfaction of its students.

scholarly journals Longitudinal Outcomes of Witnessed Workplace Incivility: a Three-Wave Full Panel Study Exploring Mediators and Moderators

2021 ◽  
Author(s):  
Kristoffer Holm ◽  
Eva Torkelson ◽  
Martin Bäckström
Keyword(s):  
Social Support ◽  
Organizational Justice ◽  
Structural Equation ◽  
Panel Study ◽  
Well Being ◽  
Job Embeddedness ◽  
Workplace Incivility ◽  
Longitudinal Outcomes ◽  
The Relationship ◽  
Over Time

AbstractThe aims of the present study are formulated to test theoretical assumptions of the incivility spiral presented by Andersson and Pearson (1999). The first aim is to investigate possible longitudinal outcomes of witnessed workplace incivility, in the form of instigated incivility and well-being. An additional aim is to explore whether witnessed workplace incivility is indirectly related to instigated incivility or well-being over time, via lower levels of perceived organizational justice. Lastly, we aim to explore if control, social support (from coworkers and supervisors), and job embeddedness moderate the relationship between witnessed and instigated incivility over time. An online questionnaire was distributed to a panel of Swedish engineers at three time points over one year with about six months between waves. Longitudinal data were provided by 341 respondents. Results from longitudinal structural equation panel models showed that witnessed workplace incivility, over time, predicted subsequent higher levels of instigated incivility but not lower levels of well-being. In addition, witnessed incivility predicted lower levels of perceived organizational justice over time but perceived organizational justice did not mediate the relationship between witnessed and instigated incivility or well-being. Finally, the results showed that control, social support from supervisors (but not coworkers), and job embeddedness partly moderated the relationship between witnessed and instigated incivility over time. The relationship between witnessed and instigated incivility between time 1 and time 2 was stronger when levels of control, support and job embeddedness were high. However, job embeddedness was the only robust moderator of the relationship.

scholarly journals ANALYSIS OF THE EFFECT OF SERVICE QUALITY AND SCHOOL LOCATION ON STUDENT SATISFACTION AND ITS IMPACT ON STUDENT LOYALTY AT 32 JAKARTA SENIOR HIGH SCHOOL

2020 ◽  
Vol 1 (6) ◽  
pp. 1000-1011
Author(s):  
Siti Waliha
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Student Satisfaction ◽  
Structural Equation ◽  
Primary Data ◽  
Equation Modeling ◽  
School Location ◽  
Student Loyalty ◽  
The Relationship

This study aims to analyze the effect of Quality. Service, and School Location towards Student Loyalty through Satisfaction in XII grade students at SMA Negeri 32 Jakarta. The results of the study using primary data in the form of questionnaires to 274 class XII students at SMA Negeri 32 Jakarta using the Structural Equation Modeling (SEM) method showed that service quality and school location had a positive and significant effect on student satisfaction. There is a positive and significant influence between service quality and student satisfaction on student loyalty, while there is no influence between school location on student loyalty. Judging from the results of the SEM calculation analysis of service quality, and school location has an estimate coefficient of 0.48 or 48% of its effect on student satisfaction, while service quality has an estimate coefficient of 0.56 its influence on student loyalty, and satisfaction has an estimate coefficient of 0.44 influence. student loyalty, this shows that the quality of service, and good student satisfaction will increase student loyalty at SMA Negeri 32 Jakarta, and the better the quality of service will increase student satisfaction. The results showed that student satisfaction as an intervening variable could increase the relationship between service quality variables and student loyalty, but did not affect the relationship between school locations and loyalty

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