scholarly journals KOMPETENSI, PELAYANAN PRIMA DAN BUDAYA ORGANISASI TERHADAP KINERJA

Author(s):  
Yogo Ismail

Penelitian ini bertujuan untuk mengetahui pengaruh Kompetensi (X1), Pelayanan Prima (X2) dan Budaya Orgnaisasi (X3) dan pengaruhnya terhadp Kinerja Karyawan (Y). Penelitian ini dilakukan pada Aston Rasuna Hotel Jakarta, yang mana semua karyawan sejumlah 67 orang menjadi responden dalam penelitian ini. Sehingga teknik pengambilan sampel dalam penelitian ini adalah sampel jenuh, yaitu semua populasi yang ada di perusahaan turut menjadi sampel penelitian. Metode pengumpulan data melalui teknik pengambilan survey yakni dengan menyebarkan kuesioner kepada responden. Meski setelah dilakukan, hanya 59 orang yang mengembalikan kuesioner untuk selanjutnya dilakukan pengolahan data. Teknik analisis data yang digunakan adalah regresi linier berganda dengan menggunakan suatu aplikasi yakni SPSS 25. Hasil penelitian ini membuktikan bahwa kompetensi berpengaruh positif (signifikan) terhadap kinerja karyawan, Pelayanan prima berpengaruh positif (signifikan) terhadap kinerja karyawan, Budaya Organisasi berpengaruh positif (signifikan) terhadap kinerja karyawan. Kompetensi, pelayanan prima dan budaya organisasi secara bersama-sama berpengaruh positif (signifikan) terhadap kinerja karyawan Aston Rasuna Hotel Jakarta.Kata Kunci: Kompetensi, Pelayanan Prima, Budaya Organisasi, KinerjaThis study aims to determine the effect of Competence (X1), Excellent Service (X2) and Organizational Culture (X3) and its effect on Employee Performance (Y). This research was conducted at Aston Rasuna Hotel Jakarta, where all 67 employees were respondents in this study. So the sampling technique in this study is saturated sample, that is, all the population in the company also become the research sample. The method of collecting data through survey collection techniques is by distributing questionnaires to respondents. Even after it was done, only 59 people returned the questionnaire for further data processing. The data analysis technique used is multiple linear regression using an application that is SPSS 25. The results of this study prove that competence has a positive (significant) effect on employee performance, Excellent service has a positive (significant) effect on employee performance, Organizational Culture has a positive (significant) effect on employee performance. Competence, excellent service and organizational culture together have a positive (significant) effect on the performance of Aston Rasuna Hotel Jakarta employees.Keywords: Competence, Excellent Service, Organizational Culture, Performance

Author(s):  
Eka Budi Febriyarso ◽  
Sangkala Ruslan

This research has intended to reveal the impact caused by training, motivation and organizational culture on employee performance at the BLSDM Education and Training Center of the Ministry of Communication and Informatics. This research type was included in descriptive quantitative through distributing questions to employees on a Likert scale. The respondents used as many as 40 employees with help from SPPS25 software program, data analysis was carried out by validity, reliability, and some linear regression correlation. The sampling technique obtained from its sample of respondents with the data analysis technique used was multiple linear regression. The results showed that; (1) Training had a significant effect on employee performance; (2) Motivation has a significant impact on employee performance; (3) Organizational culture had a significant impact on employees.


2022 ◽  
Vol 4 (4) ◽  
pp. 1107-1121
Author(s):  
Erinna Indah Cahyaningrum ◽  
Prayekti Prayekti

This study aims to examine the effect of organizational culture and intrinsic motivation on affective commitment. This study also aims to examine whether job satisfaction acts as a mediating variable on the influence of organizational culture and intrinsic motivation on affective commitment to the employees of the Cooperatives and SMEs Service Office of Sleman Regency. This study uses the Associative method with a quantitative approach. The population in this study were all employees of the Department of Cooperatives and SMEs in Sleman Regency, with a sample of 45 employees. The sampling technique used saturated sampling with data collection using a questionnaire. The data analysis technique in this study used multiple linear regression, Sobel test, coefficient of determination, and standard beta. This study resulted in the findings that organizational culture has an effect on job satisfaction, and intrinsic motivation has an effect on job satisfaction. Likewise, organizational culture influences affective commitment. However, intrinsic motivation has no effect on affective commitment. Other findings show that job satisfaction has an effect on affective commitment. This study also produces findings that job satisfaction mediates the effect of organizational culture on affective commitment, and job satisfaction also mediates the effect of intrinsic motivation on affective commitment. Keywords: organizational culture, intrinsic motivation, job satisfaction, affective commitment.


2018 ◽  
Vol 8 (2) ◽  
pp. 218
Author(s):  
Jujung Dwi Marta ◽  
Dewie Tri Wijayati

The purpose of this study was to analyze the influence of organizational culture and communication organizations on employee performance. Samples of this study was sampled every part of the whole section in the PT. X Surabaya which numbered 80 from a population of 500. The data analysis technique used is multiple linear regression analysis with SPSS 20 software.


2018 ◽  
Vol 7 (2) ◽  
pp. 1
Author(s):  
Agung Edi Rustanto

<p><em><strong>Abstract </strong></em></p><p class="Style4"><em>Changes in employee performance can always change and fluctuate, but the fundamental changes are changes caused by culture in an organization. Performance that has been affected by organizational culture will be more firmly embedded in employees. Basically there are several things that can influence fundamentally on employee performance but organizational culture factors can be called very interesting factors to be discussed in more depth. This study aims to analyze the influence of organizational culture on employee performance at the Polytechnic LP3I Jakarta. Through the results of this study it can be seen that how much organizational culture influences employee performance, as well as the influence of other factors outside the organizational culture. The results of this study can show how important organizational culture is in its role in employee performance. The method used in this research is descriptive quantitative method. Data analysis was carried out through simple linear regression. The research instrument used was a questionnaire. The result of this study is that organizational culture has a significant effect on employee performance at the Polytechnic LP3I Jakarta. Organizational culture has an effect of 0.5% on employee performance at the Polytechnic LP3I Jakarta.</em></p><p class="Style4"><em><br /></em></p><strong><em>Keywords: </em></strong><em>organizational culture, performance, employee.</em>


2021 ◽  
Vol 5 (1) ◽  
pp. 20-28
Author(s):  
Meilinda Meilinda ◽  
Louis Louis ◽  
Jason Jason ◽  
Hendra Nazmi

This study's research background aims to determine how much influence discipline, selection, and organizational culture have on employee performance. The object of research was carried out on employees who work at PT United Rope. The population used in this study was 136 employees with a sample of 101 PT United Rope employees who were obtained using a simple random sampling technique using the Slovin formula. Samples were obtained by distributing questionnaires to employees. The independent variables in this study are discipline, selection, organizational culture. The dependent variable in this study is employee performance. The data analysis technique used includes validity test, reliability test, classical assumption test including normality test, multicollinearity test, heteroscedasticity test, data analysis with multiple linear regression, simultaneous test, and partial test. Based on the research results, discipline, selection, and organizational culture have a positive and significant effect on employee performance. The conclusion of this study, variable field, selection, and corporate culture will improve employee performance. Employee performance will increase if employees can be disciplined in carrying out their work. The company can select employees well in occupying a position, and employees who can apply organizational culture properly will have increased performance.


2021 ◽  
Vol 2 (2) ◽  
pp. 93-103
Author(s):  
Woody Jauhari Rosyid ◽  
Nugroho Mardi W ◽  
C. Sri Hartati

This study aims to describe the work environment, motivation, competence and performance of employees in the Ponorogo Regency Land Office. To analyze the influence of the work environment on employee performance. To analyze the influence of motivation on employee performance. To analyze the influence of competence on employee performance. The population in this study were all employees in the Land Office of Ponorogo Regency as many as 93 people. A sample of 93 people with a sampling technique using a type of non-probability sampling, namely total sampling (census). Data collection techniques using questionnaires and documentation. The data analysis technique used is multiple linear regression. The results obtained from this study are the work environment is in a fairly good category, work motivation, competence and employee performance are in good categories. The work environment has a significant effect on employee performance in the Ponorogo Regency Land Office. Work motivation does not have a significant effect on employee performance in the Ponorogo Regency Land Office. Competence has a significant effect on employee performance in the Ponorogo Regency Land Office.


2021 ◽  
Vol 5 (2) ◽  
pp. 35-46
Author(s):  
Aminar Sutra Dewi ◽  
Puteri Ekacuazti Yandri

Employee performance in terms of quality and quantity achieved by an employee in carrying out his duties in accordance with the responsibilities assigned to him. This study aims to examine the effect of talent management on employee performance, to examine the influence of organizational culture on employee performance, the sampling method uses total sampling, where all members of the population are sampled as many as 63 employees at the Regional Financial and Asset Management Agency of Padang City. The data analysis technique used to test the hypothesis is multiple linear regression. The results show that talent management has a positive and significant effect on employee performance, organizational culture has a positive and significant effect on employee performance.


MANAJERIAL ◽  
2019 ◽  
Vol 5 (1) ◽  
pp. 93
Author(s):  
Alfiani Rosyadah

The purpose of this study to determine the influence of discipline, compensation and organizational culture on employee performance at PT. Adi Raya Construction Gresik. The sample used proportionate stratified random sampling technique with 77 employee sampling using krejcie table with error size 5%. Data analysis techniques use multiple linear regression. Results of multiple linear regeresis proves that discipline, compensation and organizational culture is shown to have a partially significant effect on the performance of employees of PT. Adi Raya Construction Gresik. These results can be interpreted that the existence, discipline, compensation and organizational culture that has been applied to improve employee performance in PT. Adi Raya Construction Gresik.


2020 ◽  
Vol 4 (1) ◽  
Author(s):  
Dadang Dadang ◽  
Feri Heriyanto

The purpose of this study was to determine the effect of work briefing and supervisor role on the employee performance of PT. GMF Aeroasia Tbk. in Third Party Line Maintenance Unit at Soekarno Hatta International Airport. This study uses a quantitative approach. The population in this study were 150 employee of PT. GMF Aeroasia Tbk. in Third Party line Maintenance unit at Soekarno Hatta International Airport. The sampling technique used was purposive sampling and obtained a sample of 60 respondents. The data analysis technique used is multiple linear regression. The results showed that partially the work briefing had a positive and significant effect on employee performance. For supervisor role variables partially have a positive and significant effect on employee performance. Simultaneously work briefing and supervisor role have a positive and significant effect on purchasing decisions. The ability of work briefing variables and supervisor role in explaining purchasing decisions is 89.1% as indicated by the R square value of 0.891 while the remaining 10.9% is influenced by other factors not included in the research model.


2021 ◽  
Vol 1 (5) ◽  
pp. 439-451
Author(s):  
Eko Wahyudi ◽  
Elfia Nora

This study aims (1) to determine how the description of emotional intelligence, social intelligence, and employee performance, (2) to determine the effect of emotional intelligence on employee performance, (3) to determine the effect of social intelligence on employee performance. This research was conducted on 51 employees at a company engaged in the distribution or sales of Vivo smartphones in Malang, namely PT. Blue Ocean Heart, Malang city. The sampling technique in this study was the sample random sampling technique, and the data analysis technique used in this study was descriptive statistical techniques and multiple linear regression. The results of this study indicate: (1) the level of emotional intelligence, social intelligence, and employee performance is in the good or smart category, (2) emotional intelligence has a positive and significant effect on employee performance, (3) social intelligence has a positive and significant effect on employee performance. Penelitian ini bertujuan (1) untuk mengetahui bagaimana deskripsi kecerdasan emosional, kecerdasan sosial, dan kinerja karyawan, (2) untuk mengetahui pengaruh kecerdasan emosional terhadap kinerja karyawan, (3) untuk mengetahui pengaruh kecerdasan sosial terhadap kinerja karyawan. Penelitian ini dilakukan terhadap 51 orang karyawan pada perusahaan yang bergerak dalam bidang distribusi atau penjualan smartphone Vivo di kota Malang yaitu PT. Blue Ocean Heart kota Malang. Teknik pengambilan sampel dalam penelitian ini adalah teknik sample random sampling dan analisis teknik analisis data dalam penelitian ini menggunakan teknik statistik deskriptif dan regresi linier berganda. Hasil penelitian ini menunjukkan: (1) tingkat kecerdasan emosional, kecerdasan sosial, dan kinerja karyawan masuk dalam kategori baik atau cerdas, (2) kecerdasan emosional berpengaruh positif dan signifikan terhadap kinerja karyawan, (3) kecerdasan sosial berpengaruh positif dan signifikan terhadap kinerja karyawan.


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