scholarly journals Quantitative Analysis of Criteria in University Building Maintenance in Malaysia

2010 ◽  
Vol 10 (3) ◽  
pp. 51-61 ◽  
Author(s):  
Olanrewaju Ashola Abdul-Lateef
Keyword(s):  
User Satisfaction ◽  
Management System ◽  
Maintenance Management ◽  
Building Maintenance ◽  
University Buildings ◽  
The University ◽  
Performance Satisfaction ◽  
Survey Questionnaires ◽  
Design Construction

University buildings are a significant part of university assets and considerable resources are committed to their design, construction and maintenance. The core of maintenance management is to optimize productivity and user satisfaction with optimum resources. An important segment in the maintenance management system is the analysis of criteria that influence building maintenance. Therefore, this paper aims to identify quantify, rank and discuss the criteria that influence maintenance costs, maintenance backlogs, productivity and user satisfaction in Malaysian university buildings. The paper reviews the related literature and presents the outcomes of a questionnaire survey. Questionnaires were administered on 50 university maintenance organizations. Thirty-one criteria were addressed to the university maintenance organizations to evaluate the degree to which each of the criteria influences building maintenance management. With a 66% response rate, it was concluded that the consideration of the criteria is critical to the university building maintenance management system. The quality of components and materials, budget constraints and the age of the building were found to be the most influential criteria but information on user performance satisfaction, problems associated with in-house workforce and shortage of materials and components were the least influential criteria. The paper also outlined that maintenance management is a strategic function in university administration.

scholarly journals A Review of Key Factors That Affect University Building Maintenance Costs

2018 ◽  
Vol 7 (3.25) ◽  
pp. 32
Author(s):  
Prescilla Palis ◽  
Mohd Saidin Misnan
Keyword(s):  
Optimum Level ◽  
University Management ◽  
Key Factors ◽  
Maintenance Costs ◽  
Building Maintenance ◽  
Research Activities ◽  
Education Hub ◽  
University Buildings ◽  
The University

As Malaysia continues to focus its efforts on becoming an education hub, universities are vital places where learning processes, teaching and research activities are conducted. A university is a factor of production in producing graduates, and the university buildings are considered to be assets and resources. Hence, to prolong a university building lifecycle to ensure all university activities continue performing at an optimum level, building maintenance management is vital. Despite the fact that several previous studies have been conducted in this area, there continues to be maintenance issues surrounding university buildings. The maintenance of university buildings has always been viewed as an insignificant activity. Therefore, the objective of this paper was to critically review key factors that affected maintenance costs of university buildings, and consequently propose different approaches to resolve this issue. The present paper reviewed related literature from previous studies and publications. As a result of the comprehensive review, it was identified that key factors that affected university building maintenance costs were fund allocations allocated by university management teams for maintenance departments, user behaviours, environmental factors, university design complexities and the quality of components and materials of university buildings. Each factor identified was critically examined and addressed to ensure that university buildings would be well-maintained.  

scholarly journals Implementasi Sistem Manajemen Kualitas ISO: 9001:2008 terhadap Kepuasan Pemustaka di Perpustakaan Pusat Universitas Gadjah Mada

2015 ◽  
Vol 9 (2) ◽  
pp. 44
Author(s):  
Uminurida Suciati
Keyword(s):  
Quality Of Service ◽  
Quality Management ◽  
Data Collection ◽  
User Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
Library Services ◽  
The University

This study aims to determine the quality library services based implementation of Quality Management System ISO 9001:2008 . User satisfaction and student perceptions regarding the attributes of quality library services that include : tangible , reliability , responsiveness, assuredness , and empathy associated with user satisfaction .This study uses a quantitative approach . Type a descriptive quantitative research . Ex post facto data collection by survey method . Data collection using questionnaires as the primary method , documentary and observation . The study population was a student who came to visit and use the library facilities and using samples UGM proportional stratified random sampling technique.Analysis of the data using parametric statistics , such as regression analysis to test the hypothesis regreasi first and to find out how much of each attribute independent variables contribute effectively to the satisfaction of the user and the product moment correlation and ANOVA to test the hypothesis of a single lane to two . Results indicate that the implementation of quality management system ISO 9001 : 2008 can give satisfaction to the users at the Central Library , University of Gadjah Mada . It can be seen from the results of the user's perception of the quality attributes of library services that include : tangible, reliability , responsiveness , and empathy assuredness related to user satisfaction at the Central Library of the University of Gadjah Mada . It can be seen from tangible attribute indicates the coefficient b = 0.104 and p = 0.022 , attribute indicates the reliability coefficient b = 0.126 and p = 0.009, attribute indicates the responsiveness coefficient b = 0.095 and p = 0.018, showing assuredness attribute coefficient b = 0.125 and p = 0.007, attribute shows empathy coefficient b = 0.193 with p = 0.001 . Positive effect is statistically significant means that the better the user perception of service quality attributes of the higher levels of user satisfaction and conversely the perception of poor quality of service attributes pemustaka on the lower level of user satisfaction in the Library of the University of Gadjah Mada . From the estimation above regression equation, the coefficient of multiple determination ( R2 ) of 0.539 that showed statistically that the role of the variable quality of service for users' satisfaction at 53.9 % . Percentage of the remaining 46.1 % are other variables not examined in this study .

scholarly journals Effect of The Building Maintenance and Resource Management Through User Satisfaction of Maintenance

2018 ◽  
Vol 7 (2.14) ◽  
pp. 462 ◽  
Author(s):  
Darmawan Pontan ◽  
Surjono Surjokusumo ◽  
Johny Johan ◽  
Cholil Hasyim ◽  
Muhammad Ikhsan Setiawan ◽  
...  
Keyword(s):  
User Satisfaction ◽  
Research Method ◽  
Descriptive Analysis ◽  
Total Yield ◽  
Maintenance Management ◽  
Assessment Data ◽  
Building Maintenance ◽  
Excellent Service ◽  
Building Condition ◽  
Survey Questionnaires

PD Pasar Jaya manages 153 markets spread across Jakarta. Market building is a place of public services, in order to provide excellent service to the community, it is important to maintain it properly. Maintenance management of PD Pasar Jaya is still far from the expected. The purpose of this study was to determine the effect of directly and indirectly from the condition of the building and maintenance resources to user satisfaction through maintenance management. The research method is by taking a sample of 14 buildings market, then use the check list building condition assessment visually and dissemination of survey questionnaires to 216 respondents, namely the market manager, the kiosk, and visitors. The questionnaire consisted of four variables: the condition of the building (X1), maintenance resources (X2), as an variable, independent maintenance management (Y) as variable, an intervening while user satisfaction (Z) as the dependent variable. Furthermore, assessment data is processed by the descriptive analysis of the building, while the questionnaire survey data processed by path analysis using linear regression with SPSS ver. 22. The results of assessment of 14 buildings is a market average of 78 of the highest value of 100, this means that the condition of the building is being with only minor damage. The total yield of the influence of the condition of the building (42.38%) and maintenance resources (25.01%) towards satisfaction of a user through maintenance management (1.26%) is 68.65%.

scholarly journals Building Maintenance Management in a Malaysian University Campus: A Case Study

1970 ◽  
Vol 10 (1-2) ◽  
pp. 76-89 ◽  
Author(s):  
Olanrewaju Abdul Lateef ◽  
Mohd Faris Khamidi ◽  
Arazi Idrus
Keyword(s):  
Management System ◽  
Maintenance Management ◽  
Primary Data ◽  
Peak Performance ◽  
University Campus ◽  
Teaching Innovation ◽  
Building Maintenance ◽  
Decision Making Processes ◽  
The University

University buildings require maintenance in order to create a conducive environment that supports and stimulates learning, teaching, innovation, and research. The prime objective of maintenance is to ensure, as far as practicable, the continued peak performance of the building throughout its design life. This paper seeks to report the maintenance management system of a university institution in Malaysia. Primary data was gathered through the analysis of a case study. The objectives of the case study are to identify, describe and assess the maintenance management system used by the university. The major conclusion drawn from the case study was that although university building maintenance practices are corrective and cyclical there is a lack of a comprehensive maintenance management framework that guides the decision-making processes. The case study also revealed irregularities in the university’s maintenance management system.

MAINTENANCE MANAGEMENT DETERMINANTS APPRAISAL OF HOSPITAL BUILDINGS

2021 ◽  
Vol 8 (1) ◽  
Author(s):  
Christtestimony Oluwafemi Jesumoroti ◽  
Khor Cheen Soo
Keyword(s):  
User Satisfaction ◽  
Private Hospital ◽  
Maintenance Management ◽  
Survey Questionnaire ◽  
Quality Healthcare ◽  
Maintenance Practice ◽  
Maintenance Work ◽  
Building Component ◽  
The Government

This research examines the maintenance practice of hospital buildings in Malaysia. Recently, the increment of hospital buildings’ accidents has affected its performances as a result of determinants. However, the maintenance practice employed in the hospitals has a direct impact on the performance of hospital buildings. The fast-growing population of Malaysia necessitates proactiveness on the part of the government regarding the provision of efficient healthcare and ensuring the wellbeing of the citizenry. In this regard, the state of hospital buildings is inextricably linked to quality healthcare. This study evaluates the determinants that impair the quality of hospital buildings in Malaysia in order to improve their efficiency and preempt the avoidable building pitfalls through effective maintenance management. The survey questionnaire was used in order to achieve the objective of this study to users of hospital buildings, the outcomes sought after concerned building component issues such as finishes, cleanliness, aesthetics, ventilation and other determinants that affected the performance of the hospital buildings. The results showed that specific determinants including lighting, ventilation, fire alarms, fire extinguisher signage, floor conditions, lifts and quality of air depreciate the performance of hospital buildings. In addition, the procurement methods of maintenance work are completely outsourcing in hospitals and combinations of outsourcing and in-source methods in a private hospital. Moreover, the study found that the current methods of maintenance management adopted for hospital buildings remain typically corrective. This has always resulted in deprived user satisfaction, unproductive service delivery, and the prolongation of diverse maintenance problems.

Mold and Casting Table Maintenance Management System at Aluar: A Key to Quality Billets and Saving Costs

2011 ◽  
Vol 693 ◽  
pp. 208-216
Author(s):  
Leonel S. Batalla ◽  
Oscar A. Godoy ◽  
María Victoria Canullo
Keyword(s):  
Management System ◽  
High Standard ◽  
Relevant Information ◽  
Quality Standard ◽  
Maintenance Management ◽  
Internal Quality ◽  
Casting Technology ◽  
High Quality Standard

It is well known that mold and casting table maintenance has a direct impact on the internal quality and surface quality of billets. In this paper, the evolution of the main key performance indicators (KPIs) associated with the main consumables of the Wagstaff Air slip billet casting technology is shown, such as molds, casting rings, transition plates and thimbles. The strategies taken to preserve a high standard of quality whilst monitoring the associated costs, are discussed. An automated Mold and Casting Table Maintenance Management system has been developed in house to make available the relevant information from the casting table servicing at the casting pit and at the mold room. A case study is described where this tool allowed us to reduce costs, keeping a high quality standard of the casting table maintenance, ensuring the internal quality of the final product.

scholarly journals ANALISIS KEBERHASILAN WEBSITE RESMI UNIVERSITAS BOROBUDUR MENGGUNAKAN DELONE & MCLEAN MODEL

2018 ◽  
Vol 7 (1) ◽  
pp. 22-28
Author(s):  
Irfan Mahendra
Keyword(s):  
Service Quality ◽  
Significant Relationship ◽  
User Satisfaction ◽  
Information Quality ◽  
Sampling Technique ◽  
System Quality ◽  
Significance Level ◽  
Research Population ◽  
The University

This research aims to analyze the success of the website of Borobudur University using Delone & Mclean Model. Variables used in this research are the quality of information, system quality, service quality, and user satisfaction. The research population is a regular student at the University of Borobudur, with a population of 431 people. The number of samples used in this research was 82 people, with a significance level of 10%. Meanwhile, in determining the sample using non probability sampling approach by using accidental sampling technique. Data collection activities were conducted using questionnaires, while the data analysis techniques used are descriptive statistics and inferential statistics, to describe the profile of respondents and to know the user perception of research variables. Based on the results of research, showed that students' perceptions of the website of the University of Borobudur is high. While based on the results of hypothesis testing, also obtained result that all hypothesis in test accepted, where there is a positive and significant relationship between information quality to the user satisfaction of website, there is a positive and significant relationship between system quality to the user satisfaction of website, and there is a positive and significant relationship between service quality to user satisfaction of website.

scholarly journals The Analysis Knowledge Management System Of Electronic Government South Tangerang Based On Usability Evaluation Using SUMI (Software Usability Measurement Inventory)

2020 ◽  
Vol 4 (1) ◽  
Author(s):  
Thoyyibah T ◽  
Asep Taufik Muharram
Keyword(s):  
Knowledge Management ◽  
User Satisfaction ◽  
Management System ◽  
Usability Evaluation ◽  
Knowledge Management System ◽  
Electronic Government ◽  
Software Usability ◽  
The Government ◽  
System Life

E-Government performance in the application of quality management information communication technology is very necessary. A website-based system is also used to improve the quality of services and community participation in development. The context that becomes the material that needs to be examined is public service, the quality of websites managed by the government and user satisfaction so that there is a two-way interaction between the government and the community. The purpose of this study consisted of three stages which were first to determine the role of E-government by utilizing technology to support the development of a reliable information system in South Tangerang Regency. The second is to find out the extent to which the system is used in South Tangerang E-government through Usability Evaluation using SUMI (Software Usability Measurement Inventory). The method used in this study is a method adopted from the Knowledge Management System Life Cycle. The stages of the method are Evaluate Existing Infrastructure, Form The KM Team, Knowledge Capture, Implement the KM system. The results of this study are in the form of usability values on the E-Government website of South Tangerang and usability testing which becomes a benchmark for the success of a system with score scores for 85 effectiveness categories, 81.5

Gap assessment and comparison of the quality of services between central libraries of the University of Tehran and Allameh Tabataba'i University

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Leila Jabbari ◽  
Ali Jalali Dizaji ◽  
Mila Malekolkalami
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
User Satisfaction ◽  
Survey Method ◽  
Quality Of Services ◽  
Level Of Service ◽  
Minimum Level ◽  
Content Type ◽  
The University

PurposeThe purpose of this study is to measure the gap and compare the quality of services provided by the Central Library of the University of Tehran and Allameh Tabataba'i University and identify the components of service that need improvement in these libraries.Design/methodology/approachIn this study, a descriptive survey method is used for data collection. The study sample contains 205 people selected out of 31,000 members of Tehran University and 100 people out of 15,000 members at Allameh Tabataba'i University. The LibQual tool is used to measure different levels of users' perceptions of library service quality.FindingsBased on the findings of the study, the level of service received at the University of Tehran was higher than the minimum expected level, and at Allameh Tabataba'i University, the level of service received was lower than the minimum level of expected, which indicates users' satisfaction at this index at the University of Tehran and users' dissatisfaction at Allameh Tabataba'i University. In the index of information control and library as a place in Tehran University, the level of service received was higher than the minimum level and in Allameh Tabataba'i University, the level of service received was lower than the minimum level, which indicates the satisfaction of users in this index at the University of Tehran and users' dissatisfaction at Allameh Tabataba'i University.Practical implicationsService quality, or quality of service, is the measurement and comparison of the size of service provided with users' expectations. The following principles illustrate the dimensions of service quality: Quality of service is much more difficult to measure than the quality of goods. The quality of service is based on users' expectations. Quality of service varies in status, meaning that the quality of a service is measured against the customer's initial expectations of that service (Parasuraman et al., 1985).Originality/valueBeing the first performance evaluation, community synchronization, economic justification, user satisfaction and customer orientation are the values of the present study.

EVALUACIÓN DE INDICADORES DE CALIDAD DE LA SATISFACCIÓN DE LOS GRADOS DE EDUCACIÓN DE LA FACULTAD DE EDUCACIÓN Y HUMANIDADES DE MELILLA A TRAVÉS DEL ANÁLISIS DE CONTENIDO

2017 ◽  
Vol 3 (1) ◽  
pp. 397
Author(s):  
María Del Carmen Olmos Gómez ◽  
María Tomé Fernández
Keyword(s):  
Content Analysis ◽  
Quality Indicators ◽  
User Satisfaction ◽  
Teaching Quality ◽  
University Teaching ◽  
School Of Education ◽  
National Agency ◽  
Objective Description ◽  
The University

Abstract.EVALUATION OF QUALITY INDICATORS OF THE SATISFACTION OF THE DEGREES OF EDUCATION OF THE SCHOOL OF EDUCATION AND HUMANITIES OF MELILLA THROUGH THE CONTENT ANALYSISThis work focuses on the evaluation of quality through the satisfaction of training of the education students of Melilla, the method to be used will be the content analysis by procedures systematic and objective description of the content of the messages, allowing the inference of knowledge related to production / reception conditions (social context) of these messages (Bardin, 1996: 32, Berrocal and Megías, 2015, Buendía, 2010), of instruments and existing, and with which the evaluations of the degrees are currently carried out, in the University of Granada, carrying out an exhaustive analysis of the system of indicators proposed by ANECA (National Agency for the Evaluation of Quality and Accreditation) and the Vice-Rector's Office for the Guarantee of Quality of the University of Granada, and, on the other hand, establishing comparisons of the criteria of analysis of quality indicators in several national and international universities. After the analysis we can conclude that, in general, the indicators to be evaluated are not based on evidence of user satisfaction, based on the documents on the evaluation of university teaching quality, and, depending on the content analysis, we can propose a series of indicators that allow to evaluate the quality of the Training of the Degrees of Education externally, trying to improve the criteria of effectiveness and efficiency.Keywords: Content analysis, University Higher Education, ANECA, Evaluation.Resumen.Este trabajo se centra en la evaluación de la calidad a través de la satisfacción de la formación del alumnado de educación de Melilla, el método a utilizar será el análisis de contenido por procedimientos sistemáticos y objetivos de descripción del contenido de los mensajes, permitiendo la inferencia de conocimientos relativos a las condiciones de producción/recepción (contexto social) de estos mensajes (Bardin, 1996: 32; Berrocal y Megías, 2015; Buendía, 2010), de instrumentos ya existentes, y con los que actualmente se realizan las evaluaciones de los grados, en la Universidad de Granada, realizando un análisis exhaustivo del sistema de indicadores propuesto por la ANECA (Agencia Nacional de Evaluación de la Calidad y Acreditación) y del Vicerrectorado de Garantía de la Calidad de la Universidad de Granada, y, por otro lado, estableciendo comparativas de los criterios de análisis de los indicadores de calidad en varias universidades tanto nacionales como internacionales. Tras el análisis realizado podemos concluir que, de forma general, los indicadores a evaluar no se basan en evidencias de satisfacción de los usuarios, basándonos en el documentos sobre la evaluación de la Calidad docente universitaria, y, en función del análisis de contenido, podemos proponer una serie de indicadores que permitan evaluar la calidad de la Formación de los Grados de Educación de forma externa, intentando mejorar los criterios de eficacia y eficiencia.Palabras clave: Análisis de contenido, Formación superior Universitaria, ANECA, Evaluación.

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