scholarly journals SORRY, BUT...: PLATFORM APOLOGIES, ABUSE, AND CONSTRUCTING THE CULPABLE SUBJECT

2021 ◽  
Author(s):  
Katherine Alejandra Angel Cross ◽  
Anna Lauren Hoffmann
Keyword(s):  
Sexual Harassment ◽  
Public Relations ◽  
Corporate Communications ◽  
Online Harassment ◽  
High Profile ◽  
Regulatory Pressure ◽  
Structural Problems ◽  
Online Tools ◽  
Critical Attention ◽  
The Face

Apologies have become a prominent feature of online platforms’ corporate communications. Whether in response to instances of harassment, security lapses, or political manipulation, official expressions of remorse or regret—often coupled with vows to “do better”—work to reconcile or recover a platform’s commitments in the face of public relations, economic, or regulatory pressure. Despite their prominence, however, apologies have received comparably less critical attention in research on harassment and abuse than other corporate responses. In this work, we employ discourse analysis to explore three high-profile apologies: former Reddit CEO Ellen Pao’s July 2015 apology for missteps in addressing the site’s abusive climate; Riot Games’ 2018 apology for hostility and sexual harassment at the company; and Twitch’s June 2020 apology in response to allegations that some streamers had engaged in offline sexual harassment--leading to online harassment of the alleged victims. Throughout our analysis, we pay particular attention to how apologies 1) construct and reproduce particular ideals of platforms and attendant actors and 2) distribute or assign culpability for harassment and abuse. What emerges is an outline of how this genre of corporate apology is emblematic individualist approach to structural problems like online harassment, while offering pseudo-empowerment to end users through new online "tools" that $2 are primarily responsible for using.

Understanding the 2017 “Me Too” Movement’s Timing

2019 ◽  
Vol 43 (2) ◽  
pp. 217-224 ◽  
Author(s):  
Camille Gibson ◽  
Shannon Davenport ◽  
Tina Fowler ◽  
Colette B. Harris ◽  
Melanie Prudhomme ◽  
...  
Keyword(s):  
Sexual Harassment ◽  
Title Ix ◽  
Sexual Assaults ◽  
Safe Distance ◽  
Public Attention ◽  
Investigative Journalism ◽  
High Profile ◽  
Starting Point ◽  
The Face ◽  
The Media

While persons may differ on the identified start of what evolved into the “Me Too” movement of 2017, the media focus makes the Anita Hill and Clarence Thomas saga of October 1991 a starting point for a slow cruise to a season of reckoning. This article explores the circumstances that led to a cataclysm where women have been believed and the alleged perpetrators have experienced consequences. These elements are a grassroots movement against sexual harassment across sectors; high-profile celebrity cases that attracted public attention; the use of a social media venue, the # MeToo, that facilitated the victims speaking publicly, from a safe distance from the harasser or abuser, no longer feeling compelled to silence for personal or career reasons; the election of a President (Trump) who was recorded jesting about engaging in sexual harassment; courageous investigative journalism in the face of threats from powerful persons; and President Obama’s Title IX enhancements that put sexual assaults on college and universities in the news (and Betsy Devos’s reversal of some of these initiatives). A final ingredient is the initial mistrial of Bill Cosby in 2017 (he has since been convicted of sexual assault in 2018).

scholarly journals Basket of options: Unpacking the concept

2021 ◽  
pp. 003072702110194
Author(s):  
E Ronner ◽  
J Sumberg ◽  
D Glover ◽  
KKE Descheemaeker ◽  
CJM Almekinders ◽  
...  
Keyword(s):  
Technological Change ◽  
Rural Areas ◽  
Farm Households ◽  
Agricultural Technologies ◽  
Trade Off ◽  
Individual User ◽  
Opportunities For Learning ◽  
Critical Attention ◽  
The Face ◽  
Potential Adaptation

How to stimulate technological change to enhance agricultural productivity and reduce poverty remains an area of vigorous debate. In the face of heterogeneity among farm households and rural areas, one proposition is to offer potential users a ‘basket of options’ – a range of agricultural technologies from which potential users may select the ones that are best suited to their specific circumstances. While the idea of a basket of options is now generally accepted, it has attracted little critical attention. In this paper, we reflect on outstanding questions: the appropriate dimensions of a basket, its contents and how they are identified, and how a basket might be presented. We conceive a basket of options in terms of its depth (number of options related to a problem or opportunity) and breadth (the number of different problems or opportunities addressed). The dimensions of a basket should reflect the framing of the problem or opportunity at hand and the objective in offering the basket. We recognise that increasing the number of options leads to a trade-off by decreasing the fraction of those options that are relevant to an individual user. Farmers might try out, adapt or use one or more of the options in a basket, possibly leading to a process of technological change. We emphasise that the selection (or not) of specific options from the basket, and potential adaptation of the options, provide important opportunities for learning. Baskets of options can therefore be understood as important boundary concepts that invite critical engagement, comparison and discussion. Significant knowledge gaps remain, however, about the best ways to present the basket and to guide potential users to select the options that are most relevant to them.

scholarly journals COVID-19 confessions: a qualitative exploration of healthcare workers experiences of working with COVID-19

BMJ Open ◽  
2020 ◽  
Vol 10 (12) ◽  
pp. e043949
Author(s):  
Paul Bennett ◽  
S Noble ◽  
Stephen Johnston ◽  
David Jones ◽  
Rachael Hunter
Keyword(s):  
Healthcare Workers ◽  
Improve Patient Care ◽  
Front Line ◽  
High Profile ◽  
The Face ◽  
Discharged Patients ◽  
Front Line Workers ◽  
Long Term Impact ◽  
Qualitative Exploration

ObjectivesTo gain insight into the experiences and concerns of front-line National Health Service (NHS) workers while caring for patients with COVID-19.DesignQualitative analysis of data collected through an anonymous website (www.covidconfidential) provided a repository of uncensored COVID-19 experiences of front-line NHS workers, accessed via a link advertised on the Twitter feed of two high profile medical tweeters and their retweets.SettingCommunity of NHS workers who accessed this social media.Participants54 healthcare workers, including doctors, nurses and physiotherapists, accessed the website and left a ‘story’.ResultsStories ranged from 1 word to 10 min in length. Thematic analysis identified common themes, with a central aspect being the experience and psychological consequence of trauma. Specific themes were: (1) the shock of the virus, (2) staff sacrifice and dedication, (3) collateral damage ranging from personal health concerns to the long-term impact on, and care of, discharged patients and (4) a hierarchy of power and inequality within the healthcare system.ConclusionsCOVID-19 confidential gave an outlet for unprompted and uncensored stories of healthcare workers in the context of COVID-19. In addition to personal experiences of trauma, there were perceptions that many operational difficulties stemmed from inequalities of power between management and front-line workers. Learning from these experiences will reduce staff distress and improve patient care in the face of further waves of the pandemic.

Kerntechnik als Sicherheitsversprechen

2021 ◽  
Vol 29 (84) ◽  
pp. 99-112
Author(s):  
Sascha Brünig
Keyword(s):  
Public Relations ◽  
Nuclear Power ◽  
Nuclear Industry ◽  
Industrial Society ◽  
Electricity Production ◽  
Nuclear Technology ◽  
Reactor Accident ◽  
The West ◽  
The Face ◽  
Public Relations Campaign

Abstract In the mid-1970s, the dangers associated with nuclear power moved to the center of risk debates in Germany. Following the reactor accident at Three Mile Island (1979) and the Chernobyl disaster (1986), the West German nuclear industry’s business prospects severely deteriorated. How did the nuclear industry perceive and confront the challenge of nuclear skepticism? And how did this emerging challenge alter the perceived future of nuclear technology in the Federal Republic and beyond? The article argues that the nuclear industry did not passively accept the »depletion of utopian energies« (J. Habermas) to which the peaceful use of the atom was subjected. Instead, the industry worked to create new (utopian) prospects for nuclear power. The industry’s public relations campaign positioned nuclear power in two interrelated fields of insecurity: the decline of industrial society and environmental crises. Both threats, ran the argument put forth by nuclear proponents, could only be combatted by relying on nuclear power for electricity production. In this way, nuclear power was translated into a comprehensive promise of security that was intended to salvage the future of nuclear power as well as that of its investors in the face of growing anti-nuclear sentiment.

PERAN MARKETING PUBLIC RELATIONS DALAM MERAWAT DAN MEMPERTAHANKAN LOYALITAS DONATUR INFAQ

2021 ◽  
Vol 5 (2) ◽  
Author(s):  
Hendik Setiawan Arif Zunaidi ◽  
Arif Zunaidi ◽  
Arif Zunaidi
Keyword(s):  
Public Relations ◽  
Marketing Strategy ◽  
Qualitative Approach ◽  
Corporate Communications ◽  
Best Interest ◽  
Qualitative Design ◽  
Non Profit ◽  
Development Institute ◽  
Marketing Activities ◽  
The Subject

The Mojokerto City Infaq Development Institute (LPI) is a non-profit organization that manages zakat, infaq, and sadaqah funds. During competition between similar institutions, they compete to be more active and creative in designing donor-attraction strategies. Because it focuses on marketing activities, delivering products to donors, fostering trust, and maintaining good relations of donors, the marketing corporate communications strategy is important choice for donors' best interest. This is a qualitative design with a qualitative approach. According to the discussion on the subject, the application of marketing public relations strategy at LPI Mojokerto City also include promotion, advertising, creating an innovation, event, and sponsorship; public relations marketing strategy plays an important role in maintaining and maintaining donor loyalty, as evidenced by data on the increase in the number of regular donors every year.Keywords : Infaq Development Institute, Strategy, Marketing, Marketing Public Relations, Donor Loyalty

scholarly journals Komunikasi Organisasi Komnas Perempuan dalam Menyikapi Penyelesaian Kasus Pelecehan Seksual

Koneksi ◽  
2021 ◽  
Vol 5 (1) ◽  
pp. 139
Author(s):  
Gracela Neoh ◽  
Roswita Oktavianti
Keyword(s):  
Sexual Harassment ◽  
Public Relations ◽  
Organizational Communication ◽  
Communication Theory ◽  
Instant Messaging ◽  
Code Of Ethics ◽  
Research Problem ◽  
Internal Communication ◽  
Literature Study ◽  
The Times

Sexual harassment of women often occurs in Indonesia and is disturbing to society. Based on Komnas Perempuan's 2016 Annual Records, there were 16,217 documented cases of sexual harassment. Along with the times, sexual harassment has penetrated into the digital realm, namely one case of sexual harassment in cyberspace that occurred in 2020 by X baristas. The employee uses Closed Circuit Television to peek at the breasts of female customers and spreads through social media. Based on this case, Komnas Perempuan conducted organizational communication by stating that the actions of former X employees included sexual harassment by means of violence by verbally displaying women's bodies without consent. The formulation of the research problem is how Komnas Perempuan's organizational communication is in addressing the resolution of cases of sexual harassment by X baristas. Based on the theoretical study, this research has used organizational communication theory, public relations, and Komnas Perempuan. This research uses descriptive qualitative research methods through case studies by collecting data in the form of interviews, documentation, and literature study. The results of this study, Komnas Perempuan conducted internal communication by suggesting X to restore a safe space and external communication by responding to journalists through groups on instant messaging applications by maintaining a code of ethics to protect victims.Pelecehan seksual kepada kaum perempuan kerap terjadi di Indonesia dan meresahkan masyarakat. Berdasarkan Catatan Tahunan Komnas Perempuan tahun 2016 terdapat 16.217 kasus pelecehan seksual yang berhasil didokumentasikan. Seiring perkembangan zaman, pelecehan seksual merambah ke ranah digital. Salah satu kasus pelecehan seksual di dunia maya terjadi pada tahun 2020 dilakukan oleh barista kafe X. Pegawai tersebut menggunakan kamera pengawas untuk mengintip payudara pelanggan perempuan dan menyebarkan melalui media sosial. Berdasarkan kasus tersebut, Komnas Perempuan melakukan komunikasi organisasi dengan menyatakan tindakan mantan pegawai kafe X tersebut termasuk pelecehan seksual dengan bentuk kekerasan, dengan cara mempertontonkan secara verbal tubuh perempuan tanpa persetujuan. Rumusan masalah penelitian ini yaitu bagaimana komunikasi organisasi Komnas Perempuan dalam menyikapi penyelesaian kasus pelecehan seksual barista X. Penelitian ini menggunakan metode penelitian deskripsif kualitatif melalui studi kasus dengan mengumpulkan data berupa wawancara, dokumentasi, dan studi kepustakaan. Hasil penelitian ini menunjukkan bahwa Komnas Perempuan melakukan komunikasi internal dengan menyarankan perusahaan atau kafe X mengembalikan ruang aman pada pelanggan. Komunikasi eksternal dilakukan dengan memberikan tanggapan kepada wartawan melalui grup pada aplikasi pesan instan. Tanggapan tersebut diberikan dengan tetap menjaga kode etik untuk melindungi korban.

scholarly journals Extending Organizational Memory and Corporate Communications Research via Autoethnography/Autobiography

2016 ◽  
Author(s):  
Damion Waymer ◽  
Nneka Logan
Keyword(s):  
Organizational Culture ◽  
Public Relations ◽  
Corporate Communication ◽  
Organizational Memory ◽  
Corporate Communications ◽  
Memory Research ◽  
Research And Practice ◽  
Theory Research ◽  
Communication Methods

Culture, business, and communication are overlapping human phenomena. However, corporate communication methods have yet to embrace the complexity of organizational culture. Since the study of culture is anthropological in nature, we propose foregrounding autoethnography/autobiographical approaches and method to analyze corporate organizational culture. We argue that studying corporate communication, public relations, and society via the lenses of organizational culture and subsidiary organizational memory can provide unique insights into practice of corporate communication and the theorizing of organizational memory research. In this case example, we answer this question: In what ways can autobiographical/autoethnographic narratives of organizational members inform the theory, research, and practice in corporate communication?

HISTORICAL FEATURES OF CORPORATE MEDIA FORMATION IN UKRAINE AND IN THE WORLD

2021 ◽  
Author(s):  
Dmytro Oltarzhevskyi
Keyword(s):  
Public Relations ◽  
Historical Context ◽  
Corporate Communications ◽  
Consumer Market ◽  
The Public ◽  
The World ◽  
History Of ◽  
Scientific Significance ◽  
Object Of Study ◽  
External Connections

The article examines the world and Ukrainian history of corporate periodicals. The main purpose of this study is to reproduce an objective global picture of the emergence and formation of corporate periodicals, taking into account the business and socio-economic context. Accordingly, its tasks are to compare the conditions and features of corporate media genesis in different countries, to determine the main factors of their development, as well as to clarify the transformations of the terminological apparatus. The research is based on mostly foreign secondary scientific works published from 1915 to the present time. The literature was studied using methods such as overview, historical, functional and thematic analysis, description, and generalization. A systematic approach was used to determine the role and place of each element in the system, as well as to comprehensively consider the object in the general historical context and within the current scientific discourse. The method of systematization made it possible to establish internal and external connections, patterns and contradictions in the development of the object of study. The main historical milestones on this path are identified, examples of the first successful corporate publications and their contribution to business development, public relations, and corporate communications are considered. It was found that corporate media emerged in the mid-nineteenth century spontaneously, on the wave of practical business needs in response to industrialization, company increase, staff growth, and consumer market development. Their appearance preceded the formation of the public relations industry and changed the structure of the information space. The scientific significance of this research is that the historical look at the evolution of corporate media provides an understanding of their place, influence, capabilities, and growing communicative role in the digital age.

Shameless dicks: On male privilege, dick pic scandals, and public exposure

First Monday ◽  
2021 ◽  
Author(s):  
Susanna Paasonen ◽  
Jenny Sundén
Keyword(s):  
Sexual Harassment ◽  
Media Studies ◽  
Public Interest ◽  
Male Privilege ◽  
High Profile ◽  
The Past ◽  
Feminist Media Studies ◽  
Public Exposure ◽  
Revenge Porn ◽  
Social Privilege

Academic debates on shame and the involuntary networked circulation of naked pictures have largely focused on instances of hacked accounts of female celebrities, on revenge porn, and interconnected forms of slut-shaming. Meanwhile, dick pics have been predominantly examined as vehicles of sexual harassment within heterosexual contexts. Taking a somewhat different approach, this article examines leaked or otherwise involuntarily exposed dick pics of men of notable social privilege, asking what kinds of media events such leaked data assemble, how penises become sites of public interest and attention, and how these bodies may be able to escape circuits of public shaming. By focusing on high-profile incidents on an international scale during the past decade, this article moves from the leaked shots of male politicians as governance through shaming to body-shaming targeted at Harvey Weinstein, to Jeff Bezos’s refusal to be shamed through his hacked dick pic, and to an accidentally self-published shaft shot of Lars Ohly, a Swedish politician, we examine the agency afforded by social privilege to slide through shame rather than be stuck in it. By building on feminist media studies and affect inquiry, we attend to the specificities of these attempts to shame, their connections to and disconnections from slut-shaming, and the possibilities and spaces offered for laughter within this all.

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