scholarly journals Performance Evaluating of IT Department Using a Modified Fuzzy TOPSIS and BSC Methodology (Case Study: Tehran Province Gas Company)

2011 ◽  
Vol 3 (2) ◽  
Author(s):  
Amir Manian ◽  
Mohammad Reza Fathi ◽  
Mohammad Karimi Zarchi ◽  
Asie Omidian
Keyword(s):  
Fuzzy Topsis ◽  
It Department ◽  
Tehran Province ◽  
Performance Evaluating

Agile or waterfall development: The Clementon Company dilemma

2021 ◽  
pp. 204388691987054
Author(s):  
Karthikeyan Chandran ◽  
Madhuchhanda Das Aundhe
Keyword(s):  
Market Research ◽  
Initial Study ◽  
Management Tool ◽  
It Services ◽  
It Infrastructure ◽  
It Service ◽  
Software Product ◽  
It Department ◽  
Significant Milestone

This case study documents the challenges faced by Iota Consultancy Services, an IT Service organization, as it simultaneously developed and deployed an IT Services Management software product for one of its premier clients, The Clementon Company. A leading market research firm, The Clementon Company had its footprints across the globe. Its recent acquisition of several smaller research agencies had created a complex IT landscape, in terms of the technologies adopted and the processes followed. In Iota Consultancy Services’ 10-year-old history, this engagement with The Clementon Company was a significant milestone, consisting of two parts—(1) Streamlining and standardizing The Clementon Company’s IT processes and (2) maintaining The Clementon Company’s organization-wide IT infrastructure. Iota Consultancy Services began this crucial assignment with an initial study to identify a product for the The Clementon Company’s IT department. Iota Consultancy Services, a rapidly growing player in the sector, had indigenously developed a few IT products, as well. It had an IT Services Management product called Helpdesk Management. Being the sole service provider for maintaining The Clementon Company’s entire IT infrastructure, Iota Consultancy Services felt that Helpdesk Management could be deployed as a single tool across the organization. However, until now, Helpdesk Management had never been deployed as a comprehensive IT Services Management product for any organization. This meant that Iota Consultancy Services needed to simultaneously enhance its Helpdesk Management tool by developing new features, and also deploy it for The Clementon Company. This was Iota Consultancy Services’ chance to earn a reputation as a successful product company, which would result in increased revenue. However, if things did not go well, Iota Consultancy Services could lose face forever. Iota Consultancy Services’ dilemma was whether it should propose Helpdesk Management as a tool for The Clementon Company, or not. At this juncture, everything depended on whether Iota Consultancy Services could successfully customize the Helpdesk Management tool to suit The Clementon Company’s requirements.

scholarly journals STRATEGI LAYANAN PERPUSTAKAAN PERGURUAN TINGGI PADA MASA NEW NORMAL (STUDI KASUS UPT PERPUSTAKAAN UNIVERSITAS RIAU)

2021 ◽  
Vol 8 (2) ◽  
pp. 111-118
Author(s):  
Sastria Izprilla ◽  
Vita Amelia ◽  
Hadira Latiar
Keyword(s):  
Digital Libraries ◽  
Service Sector ◽  
Library Services ◽  
New Normal ◽  
University Library ◽  
Normal Period ◽  
It Department ◽  
Descriptive Approach ◽  
The University

This research is entitled strategy of university library services in the new normal period case study of the technical implementation unit (UPT) of the University of Riau library. The purpose of this study was to determine the service strategy taken by the technical implementing unit (UPT) of the Riau University library in the new normal era. The method used in this research is qualitative with a descriptive approach. The processing method uses data reduction, data presentation, and conclusions. The informants in this study were the head of the library, the head of the service sector, and the head of the IT department. The results of this study are that there are several strategies taken by the Riau University library, that is the development of digital libraries that must be accelerated and add supporting applications to ensure the smooth distribution of information to users.

scholarly journals UM ESTUDO DE CASO SOBRE A IMPLANTAÇÃO DE UM AMBIENTE DE SEGURANÇA DE REDES DE COMPUTADORES

2019 ◽  
Vol 9 (1) ◽  
pp. 119-139
Keyword(s):  
Network Management ◽  
Computer Network ◽  
City Hall ◽  
Demilitarized Zone ◽  
Local Areas ◽  
It Department ◽  
Secure Environment ◽  
Definition Of ◽  
The City

This paper presents a case study involving the deployment of a secure environment on the computer network at the City Hall in Palmeira das Missões - RS, throughout the definition of a physical and logical infrastructure, supported at concepts of management of computer networks and information security. Through the creation of Vlans (Virtual Local Areas Networks) and definition of DMZ (Demilitarized Zone) defined to achieve the level of security and network management required by the IT department, as well as provide greater reliability and integrity of information that travel on the network so that the users can perform their tasks more dynamically in a secure and agile environment. The main contribution of this case study was the implementation of a security and management in the computer network at the City Hasll in Palmeira das Missões – RS.

scholarly journals Information Technology Capability Process Measurement in Organization using Cobit 5

2020 ◽  
Vol 9 (5) ◽  
pp. 1651-1655
Keyword(s):  
Information Management ◽  
It Governance ◽  
Study Analysis ◽  
Case Study Analysis ◽  
Process Measurement ◽  
It Department ◽  
Technology Capability ◽  
Information Technology Capability ◽  
It Operations

The purpose of this research is to know the priority IT process in IT department at XYZ Organization and to know the level of capability in each IT process priority at IT department at XYZ organization. The data used and processed in this research were obtained from interviews with IT Director, IT Governance Supervisor, IT Development Supervisor, IT Operations Supervisor and Information Management Supervisor, and also observed the processes in the IT department. The result is obtained by priority IT processes and the level of capability in each of the priority IT processes at XYZ Organization. Based on the case study analysis, in order to create IT governance in accordance with the standards in the COBIT 5 framework, the organization have to improve IT governance thoroughly and continuously and fulfill the criteria in the COBIT 5 framework for all IT process in XYZ Organization.

A Multiple Case Study on the Nature and Management of Shadow Information Technology

2016 ◽  
Vol 31 (1) ◽  
pp. 79-101 ◽  
Author(s):  
Stephan Zimmermann ◽  
Christopher Rentrop ◽  
Carsten Felden
Keyword(s):  
Information Technology ◽  
Transaction Cost Economics ◽  
Multiple Case Study ◽  
End User ◽  
It Department ◽  
Multiple Case ◽  
It Departments ◽  
Shadow It

ABSTRACT In several organizations, business workgroups autonomously implement information technology (IT) outside the purview of the IT department. Shadow IT, evolving as a type of workaround from nontransparent and unapproved end-user computing (EUC), is a term used to refer to this phenomenon, which challenges norms relative to IT controllability. This report describes shadow IT based on case studies of three companies and investigates its management. In 62 percent of cases, companies decided to reengineer detected instances or reallocate related subtasks to their IT department. Considerations of risks and transaction cost economics with regard to specificity, uncertainty, and scope explain these actions and the resulting coordination of IT responsibilities between the business workgroups and IT departments. This turns shadow IT into controlled business-managed IT activities and enhances EUC management. The results contribute to the governance of IT task responsibilities and provide a way to formalize the role of workarounds in business workgroups.

scholarly journals An Integrated Best-Worst and Interval Type-2 Fuzzy TOPSIS Methodology for Green Supplier Selection

Mathematics ◽  
2019 ◽  
Vol 7 (2) ◽  
pp. 182 ◽  
Author(s):  
Melih Yucesan ◽  
Suleyman Mete ◽  
Faruk Serin ◽  
Erkan Celik ◽  
Muhammet Gul
Keyword(s):  
Decision Making ◽  
Supplier Selection ◽  
Fuzzy Topsis ◽  
Future Research ◽  
Negative Effects ◽  
Green Supplier Selection ◽  
Managerial Implications ◽  
Interval Type

Supplier selection is one of the most important multi-criteria decision-making (MCDM) problems for decision-makers in the competitive market. Today’s organizations are seeking new ways to reduce the negative effects they have on the environment and to achieve a greener system. Currently, the concept of green supplier selection has gained great importance for its ability to incorporate environmental or green criteria into classical supplier selection practices. Therefore, in this study, a multi-phase MCDM model based on the best-worst method (BWM) and the interval type-2 fuzzy technique for order preference by similarity to ideal solution (IT2F TOPSIS) is proposed. A case study in a plastic injection molding facility in Turkey was carried out to show the applicability of the proposed integrated methodology. The paper offers insights into decision-making, methodology, and managerial implications. Results of the case study are examined and suggestions for future research are provided.

Shipyard location selection based on fuzzy AHP and TOPSIS

2020 ◽  
Vol 39 (3) ◽  
pp. 4557-4576
Author(s):  
Abdullah Türk ◽  
Murat Özkök
Keyword(s):  
Fuzzy Ahp ◽  
Fuzzy Topsis ◽  
Complex Problem ◽  
Location Selection ◽  
Qualitative And Quantitative ◽  
Uncertain Structure ◽  
Multi Attribute Decision Making ◽  
Hierarchy Process ◽  
Critical Process

The shipyard facility location selection (FLS) decision is a critical process that involves conflicting, qualitative, and quantitative criteria. Multi-Attribute Decision Making (MADM) methods are used as a powerful tool to overcome this complex problem. Today, using these methods in an integrated way, more accurate, efficient, and systematic results are obtained in solving complex issues such as FLS, which contains an uncertain structure. This paper proposes a framework for the weighting of criteria and ranking potential feasible locations (alternatives) using the combination of fuzzy analytical hierarchy process (AHP) and fuzzy technique for order performance by similarity to ideal solution (TOPSIS) methods. While fuzzy AHP determines the importance values of the criteria by pairwise comparisons, fuzzy TOPSIS prioritizes the alternatives using the relative weights obtained with Fuzzy AHP. The integration of these two techniques provides a robust approach considering the results obtained for the shipyard FLS decision. The applicability of the proposed method is expressed in Turkey by a case study of the shipyard FLS decision.

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