Association of Customer Satisfaction with Store Environment A Study on Bhat-Bhateni Super Market and Departmental Store

2019 ◽  
Vol 3 (ii) ◽  
Author(s):  
Sarita Maharjan
Keyword(s):  
Customer Satisfaction ◽  
Interior Design ◽  
Sampling Technique ◽  
Positive Association ◽  
Department Store ◽  
Significant Positive Association ◽  
Research Designs ◽  
Analytical Research ◽  
Store Environment ◽  
Structured Questionnaire

This paper aims at analyzing the relationships between store environment and customer satisfaction of Bhat-Bhateni Supermarket and Department Store. Descriptive and analytical research designs were used in this study. Judgemental sampling technique was used to collect opinion survey data through structured questionnaire. Out of 150 questionnaires distributed to customers of Bhatbhateni Super Stores under Bhat-Bhateni Supermarket and Department Store in Kathmandu valley, only 60.61 percent of them were found practical. Compare mean test and Gamma test are used to analyse the association between customer satisfaction and store environment at Bhabhateni Super Stores. Compare means test shows that only customers’ perceptions on employees of Bhatbhateni Super Stores are different by gender. Gamma coefficients show that customer satisfaction has a significant positive association with music, lighting, assortment, interior design and employees except layout. Store environment plays an important role in business. Friendly store environment could be a good factor for supermarket to enhance customers’ satisfaction level. Keywords: Store environment, Customer satisfaction, Supermarket

scholarly journals Influence of Church Political Activities on Congregation Socioeconomic Development: A Case of P.C.E.A. Molo Parish, Nakuru county-Kenya

2019 ◽  
Vol 1 (2) ◽  
pp. 55-67
Author(s):  
Joseph Mwangi Ngatia; Peter Koome; Paul Gesimba
Keyword(s):  
Socioeconomic Development ◽  
Pearson Correlation ◽  
Sampling Technique ◽  
Positive Association ◽  
Systematic Sampling ◽  
Group Leaders ◽  
Significant Positive Association ◽  
Political Activities ◽  
Political Issues ◽  
Pearson Correlation Test

The purpose of this study was to investigate the influence of church political activities on congregation development at PCEA Molo Parish in Molo Sub-County, Nakuru County in Kenya. The study employed a descriptive design. The population of the study was 1093 individuals comprising of 690 communicants, 390 church groups' leaders, and 13 congregation chairpersons. From this population, 285 respondents comprising of 180 communicants, 102 group leaders, and 3 congregation chairperson were selected using the systematic sampling technique. Questionnaires were used to collect data from communicants and group leaders while interviews schedules were used to collect data from congregation chairpersons. Quantitative data was analysed using inferential and descriptive statistics and presented in the form of graphs and table. Qualitative data was analysed thematically and results reported in quotes and narratives. Findings revealed that the PCEA Molo Parish actively engages in an assortment of political activities including advocating for issues, which are relevant to members, educating members on political issues, promoting peace and reconciliation, shaping policies and laws, and development of values essential to political progress. The overall political activities score was 4.92 out of a possible highest score of 7. The Pearson correlation test indicated that there is a statistically significant positive association between church political activities and congregation socioeconomic development (r= .418, p=.014). The study recommended that the parish consider encouraging members of its congregation to increase their participation in politics and governance issues.

scholarly journals Keputusan Pembelian dan Kepuasan Konsumen Dipengaruhi Variabel Lokasi, Pelayanan, Kualitas Produk, Nilai Emosional, dan Disain Interior yang Berdampak pada Tingkat Pembelian

2018 ◽  
Vol 8 (1) ◽  
pp. 60
Author(s):  
Bahri Bahri
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Interior Design ◽  
Linear Regression Analysis ◽  
Department Store ◽  
Test Method ◽  
Purchasing Decisions ◽  
Location Service ◽  
Design Variables ◽  
Emotional Value

<em><span><em>This research is motivated by the growing of online businesses that have an impact on decreasing income of retail businesses. In order to survive, a retail  business have to implement strategies that can increase purchases and provide satisfaction to consumers. This study aims to determine the effect of location, service, product quality, emotional value, and interior design variables on purchasing decisions and also customer satisfaction for increasing purchases, and testing the effect of purchasing decisions on customer satisfaction at Gardena Department Store &amp; Supermarket. This type of research uses quantitative descriptive. The sampling method is non-probability sampling and using purposive sampling technique. The data that have been collected then analyzed using the statistical hypotheses test method consist of multiple linear regression analysis, t-test, and f-test. The partial results of the study indicate that the location, service, and product quality variables have positive and significant effects on purchasing decisions and customer satisfaction. While the emotional value and interior design variables have no partial effects on purchasing decisions and consumer satisfaction. Purchasing decisions has a significant positive effect on customer satisfaction. Simultaneously, the variables of location, service, product quality, emotional value, and interior design have positive and significant effects on purchasing decisions and customer satisfaction at Gardena Department Store &amp; Supermarket. The results of this study can be used as an implication for company management that should continue to improve service, product quality, and need to pay attention to location, especially access and large parking lots so that consumers decide to make purchases and get satisfaction from the products, resulting an increase in consumer purchases at Gardena Department Store &amp; Supermarket.</em></span></em>

scholarly journals Residential Customers Satisfaction with Public Water Provision in Ojota, Nigeria

2018 ◽  
Vol 14 (23) ◽  
pp. 117
Author(s):  
Odafivwotu Ohwo ◽  
Tano Dumoyei Agusomu
Keyword(s):  
Customer Satisfaction ◽  
Sampling Technique ◽  
Systematic Sampling ◽  
Point Scale ◽  
Satisfaction Index ◽  
Water Based ◽  
Customer Services ◽  
Water Provision ◽  
Structured Questionnaire

Customer satisfaction is a good measure of the quality of service rendered by an enterprise. Hence, this study analyzed the perception of residential customers’ satisfaction with public water provision in Ojota. The analyses was based on customers’ perception of ten selected satisfaction drivers, which were obtained by the administration of a set of structured questionnaire, administered to 400 households, using the systematic sampling technique. The data was analyzed using percentages and a customer satisfaction index (CSI) model. The calculated CSI was 2.54 points on a 5 point scale, which means that public water provision in Ojota is perceive as fairly satisfactory by the residential customers. In addition, only 12.21% of the customers are willing to pay for water, based on their overall perception of the services of the Lagos Water Corporation (LWC). This shows that the service of the LWC to its customers is inadequate. It is therefore recommended that the LWC should undertake a general overhaul of its operations and improve on customer services, which may improve customers’ willingness to pay for water provision and help the utility to improve on cost recovery and sustain adequate services to its customers.

scholarly journals A Study on Factors Influencing the Job Satisfaction of Bank Employees in Nepal (With special reference to Kathmandu, Lalitpur, and Bhaktapur District)

NCC Journal ◽  
2019 ◽  
Vol 4 (1) ◽  
pp. 9-15 ◽  
Author(s):  
Bashu Neupane
Keyword(s):  
Job Satisfaction ◽  
Sampling Method ◽  
Working Environment ◽  
Positive Feeling ◽  
Research Designs ◽  
Behavioral Tendencies ◽  
Analytical Research ◽  
Bank Employees ◽  
Convenience Sampling ◽  
Structured Questionnaire

Job satisfaction means the positive feeling or attitude that employees have towards their job, which acts as a motivation to work. It is a combination of emotion, belief, feeling, sentiment, and other allied behavioral tendencies. This study is focused on analyzing the job satisfaction of banking employees on the basis of the working environment, cooperation among employees, training and promotion and salaries. Employees of Nepalese commercial banks were selected using a convenience sampling method for the study. A total of 112 respondents were selected to sample the employees of banks located in Kathmandu, Lalitpur, and Bhaktapur. The descriptive, as well as analytical research designs were used to analyze and draw a conclusion about the job satisfaction of bank employees. The self-structured questionnaire has been used. The major influencing factors for job satisfaction were salary, followed by training and promotion, working environment, and cooperation among them.

scholarly journals Effect of Perceived Value on Customer Satisfaction, Loyalty and Service Quality of Selected Hospitals in Chhattisgarh

2019 ◽  
Vol 8 (3S2) ◽  
pp. 58-64
Keyword(s):  
Health Care ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Perceived Value ◽  
Sampling Technique ◽  
Health Care Sector ◽  
Customer Perceived Value ◽  
Positive Effect ◽  
Structured Questionnaire

Health care sector in India has grown fast in the past few decades. The primary reason for existence of health care sector is to provide care for its patients and to satisfy their needs. Providing excellence in service is an imperative determinant for the escalation and development of health care units. The present study seeks to identify the effect of customers perceived value on customer satisfaction, loyalty and service quality of selected hospitals in the state of Chhattisgarh. With the help of 400 inpatient and outpatient sample respondent’s data were collected from ten hospitals covering four districts of Chhattisgarh. Purposive sampling technique was adopted for data collection with structured questionnaire. Structured equation modelling was performed for data analysis with the help of smart PLS v3 (trial). The study outcome revealed that the dimension customer perceived value is found to have positive effect on service quality, customer satisfaction and customer loyalty in health care sector of Chhattisgarh. Perceived value is also found to positively predict the dimension of service quality including assurance, tangibility, reliability, responsiveness and empathy.

scholarly journals Religious Orientation and Development of Pro- Social Behavior in Young Female Students

2021 ◽  
Vol 2 (2) ◽  
pp. 189-198
Author(s):  
Dr Shamaila Asad ◽  
Samia Khalid ◽  
Sadaf Rehman ◽  
Maham Abdullah
Keyword(s):  
Social Behavior ◽  
Prosocial Behavior ◽  
Religious Orientation ◽  
Sampling Technique ◽  
Positive Association ◽  
Young Female ◽  
Female Students ◽  
Attitudes And Beliefs ◽  
Significant Positive Association ◽  
Pro Social Behavior

Religious orientation is an attitude toward religion or religious practices or an integrated set of attitudes and beliefs. As religion emphasizes moral codes designed to instil values such as helping, caring, emotional support and empathy in humans so, the study was designed to investigate the relationship between religious orientation and pro-social behavior of young female students. The study also examines the predicting role of religious orientation in the development of prosocial behavior in young female students. The non-probability purposive sampling technique has been used with correlational research design in order to collect data. Analysis was conducted on SPSS by using sample of N=150 young female students with age ranged 20-26 years (M=23.50, SD=3.43). The results showed religious orientation had significant positive association with pro-social behavior (r=.40, p>.00) in young female students. Meanwhile, the findings revealed that religious orientation was a significant positive predictor of prosocial behavior in young female students. The study implies that such types of religious orientation will develop more awareness in youth of the present era about the development of prosocial behaviors like charity and help to the needy.

Service Quality Management Practices for Customer Satisfaction in Islamic Banks of Bangladesh

2021 ◽  
pp. 47-59
Author(s):  
Mohammad Niaz Morshed
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation ◽  
Management Practices ◽  
Current Model ◽  
Sampling Technique ◽  
Islamic Banks ◽  
New Variables ◽  
Larger Sample ◽  
Structured Questionnaire

This study has taken the initiative for identifying the underlying factors that would facilitate Islamic banks in satisfying their customers better. The objective was to investigate the effects of SERVQUAL model on customer satisfaction among the Islamic banks in Bangladesh. A self-administered structured questionnaire was used to collect data from 211 customers of five major Islamic banks in Bangladesh using convenience sampling technique. The collected data were later analyzed through exploratory factor analysis. Structural equation modelling technique was performed to verify the model of the study and testing the hypotheses. The findings of the study revealed that reliability, tangibility and responsiveness were significant factors for customer satisfaction whereas assurance and empathy were found insignificant . This research opens the door for future researchers to contribute to this area of research through employing a larger sample and extending the current model through the incorporation of new variables. The study will be a meaningful addition to the literature of service quality and customer satisfaction, particularly in the setting of Islamic banks in Bangladesh.

scholarly journals Mediating Role of Social Interaction Anxiety between Fear of COVID-19 and Psychological Distress

2021 ◽  
Vol 2 (2) ◽  
pp. 74-83
Author(s):  
Dr Faiqa Yaseen ◽  
Rafia Bibi ◽  
Dr Yousaf Jamal
Keyword(s):  
Psychological Distress ◽  
Social Interaction ◽  
Sampling Technique ◽  
Positive Association ◽  
Significant Positive Association ◽  
Cross Sectional ◽  
Mediating Role ◽  
Demographic Questionnaire ◽  
Social Interaction Anxiety ◽  
Interaction Anxiety

Youth is the backbone of any society. Their mental health is worsening in these terrible times of pandemic. Therefore, the purpose of this study was to investigate a relationship between fear of COVID-19 and psychological distress, and whether this relationship was mediated by social interaction anxiety. A cross-sectional research design was used to recruit online 200 university students of Lahore, Pakistan through Google docs via purposive sampling technique by introducing them to a demographic questionnaire consisting of fear of COVID-19, social interaction anxiety and psychological distress scales respectively. The sample included both male and female students (men =53%, women =46%) whose age ranged from 17-24 years (M = 21.04, SD = 2.52). Data were analyzed by using SPSS version 25. Pearson Product moment correlation and mediation analysis were used to analyze data. It was found that there was a significant positive association between fear of COVID-19 and psychological distress. The findings also revealed that social interaction anxiety fully mediated the association between psychological distress and fear of COVID-19. It is recommended that counselors and psychologists develop social support programs that can assist students to manage themselves well in the present pandemic environment.

scholarly journals Customer Satisfaction in Nepalese Cellular Networks

2019 ◽  
Vol 33 (2) ◽  
pp. 59-72
Author(s):  
Rewan Kumar Dahal
Keyword(s):  
Customer Satisfaction ◽  
Cellular Networks ◽  
Service Providers ◽  
Sampling Technique ◽  
Primary Data ◽  
Mobile Service ◽  
Social Responsibilities ◽  
Customer Care ◽  
Corporate Social ◽  
Structured Questionnaire

 Now a days identification of responsible factors that influence customer satisfaction is a key concern of marketers and research scholars and it will remain in future too. The purpose of the study was to identify the responsible factors that affect on customer satisfaction with cellular networks in Nepal and analyze them. Nepal Telecom and Ncell were taken as sample organizations where they occupy more than 94 % of market share. The study was based on primary data collected through a structured questionnaire based on the judgmental sampling technique from 816 customers. It examined that price and service quality, brand and loyalty, corporate social responsibilities, network and coverage, and customer care and innovation were the responsible factors in the assessment of customer satisfaction with Nepalese cellular networks services. The study concluded that mobile service providers should concentrate upon the factors responsible on customer satisfaction and care of those factors that have significant influence on promoting customer satisfaction in Nepalese cellular networks industry.

scholarly journals Customer Satisfaction Towards ATM Service In Nepalese Banking Sector

2020 ◽  
Vol 23 (2) ◽  
pp. 45-52
Author(s):  
Joginder Goet
Keyword(s):  
Customer Satisfaction ◽  
Significant Relationship ◽  
Banking Sector ◽  
Sampling Technique ◽  
Primary Sources ◽  
Purchase Behavior ◽  
Purposive Sampling ◽  
Post Purchase ◽  
The Relationship ◽  
Structured Questionnaire

This research is intended to examine the relationship between reasonability of fee charged, choice of ATM, usage of service and post purchase behavior and customer satisfaction. The research has used primary sources of data. A well-structured questionnaire was designed to collect data from 200 respondents using purposive sampling technique. The data was analyzed using correlation. The findings revealed that there was a positive and significant relationship between reasonability of fee charged, choice of ATM, usage of service and post purchase behavior and customer satisfaction. The research is afresh study in the field of banking sector in Nepalese context. There is an implication of research in the banking sector.

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