scholarly journals Content Analysis of Hospital Reviews From Differing Sources: Does Review Source Matter?

2021 ◽  
Vol 3 (1) ◽  
Author(s):  
Sayeedul Islam ◽  
Sara Mir ◽  
Caroline Defina ◽  
Carolina Silva
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Healthcare Professionals ◽  
Hospital Staff ◽  
Future Research ◽  
Cultural Effects ◽  
Negative Comments ◽  
Computerized Content Analysis ◽  
Pittsburgh Area ◽  
Central Term

Social media has had an impact on how patients find and evaluate medical professionals and their experiences of modern healthcare. Qualitative research in healthcare has increased its focus on social media. The present study examined 497 reviews of hospitals in the Pittsburgh area across three websites: Google, Yelp, and Healthgrades. Using computerized content analysis tools (CATA), we analyzed positive and negative comments to identify key themes. Key themes and words included “doctor,” “hospital,” “staff,” and “time.” These findings highlight the importance of medical staff to patient experience. Results indicated that Yelp had the lowest average rating. CATA also revealed that the central term for Google reviews was “hospital,” for Healthgrades reviews it was “doctor,” and the central term for Yelp reviews was “patient.” These central terms reflect the focus of each website. The present study highlights the importance of healthcare professionals understanding the source of reviews and being cautious about how social media comments are used in decision-making about the practice. Future research should try to expand this approach to other cities and countries to evaluate cross-cultural effects on social media comments.

Twitter Users’ Displays of Affect in the Global Warming Debate

2021 ◽  
pp. 004728162110078
Author(s):  
Shanna Cameron ◽  
Alexandra Russell ◽  
Luke Brake ◽  
Katherine Fredlund ◽  
Angela Morris
Keyword(s):  
Climate Change ◽  
Social Media ◽  
Global Warming ◽  
Content Analysis ◽  
Technical Communication ◽  
Research Team ◽  
Future Research ◽  
Climate Change Research ◽  
Quantitative Content ◽  
Twitter Users

This article engages with recent discussions in the field of technical communication that call for climate change research that moves beyond the believer/denier dichotomy. For this study, our research team coded 900 tweets about climate change and global warming for different emotions in order to understand how Twitter users rely on affect rhetorically. Our findings use quantitative content analysis to challenge current assumptions about writing and affect on social media, and our results indicate a number of arenas for future research on affect, global warming, and rhetoric.

A Comparative View of Censored and Uncensored Political Discussion

2017 ◽  
pp. 269-282
Author(s):  
Qihao Ji
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Future Research ◽  
Chinese Government ◽  
Political Discussion ◽  
Time Period ◽  
Social Media Platforms ◽  
Internet Censorship ◽  
Media Discourses ◽  
The Impact

Through a content analysis on Chinese online dissidents' social media discourses, this study examines the impact of Internet censorship on Chinese dissidents' political discourse in two social media platforms: Weibo and Twitter. Data was collected during a time period when China's Internet censorship was tightened. Results revealed that Chinese online dissidents are more likely to post critical opinions and direct criticism towards the Chinese government on Twitter. In addition, dissidents on Twitter are more likely to engage in discussing with others, while Weibo dissidents tend to adopt linguistic skills more often to bypass censorship. No difference was found in terms of dissidents' civility and rationality across the two platforms. Implications and future research are discussed in detail.

scholarly journals Assessing the applicability of Hofstede’s cultural dimensions for Global 500 corporations’ Facebook profiles and content

2017 ◽  
Vol 21 (1) ◽  
pp. 51-67 ◽  
Author(s):  
Kevin D. Lo ◽  
Richard D. Waters ◽  
Nicklas Christensen
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Cultural Dimensions ◽  
Media Culture ◽  
Future Research ◽  
Content Type ◽  
Specific Direction ◽  
Global Nature ◽  
The Individual ◽  
Facebook Pages

Purpose The purpose of this paper is to examine how Hofstede’s six cultural dimensions are reflected on the official corporate Facebook pages from 259 organizations on Fortune magazine’s Global 500 list. This is the first attempt to create a conceptualization of Hofstede’s dimensions for organizational social media use. Design/methodology/approach To determine how Facebook is used by the Global 500 corporations, a content analysis was carried out based on the 2013 listing of the highest revenue corporations throughout the world. As a research method, content analysis allows researchers to examine the actual practices of communication by focusing on the information provided through textual and visual messages. Findings The results paint a mixed picture indicating that the global nature of these corporations is echoed in a somewhat similar overall presence on Facebook; but when the individual elements (About Us, updates, and media) are examined, statistical differences emerge in relation to the reflection of the cultural dimensions. Originality/value To the authors’ knowledge, this is the first work to match Facebook behaviors with Hofstede’s dimensions. This work needs to be replicated with other organizations to determine its staying power. In addition, future research might tap into agency and any consciousness on the part of social media managers in a specific direction. Depending on those findings, they might make important statements on the emergence of a global social media culture.

He Said, She Said: An Exploration of Male and Female Print Sports Journalist Tweets, Sports Coverage, and Language Style

2019 ◽  
Vol 8 (6) ◽  
pp. 757-781 ◽  
Author(s):  
Joseph L. Abisaid ◽  
Bo Li
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Professional Role ◽  
Language Theory ◽  
Future Research ◽  
Male And Female ◽  
Language Style ◽  
Sports Coverage ◽  
Female Sports ◽  
And Gender

The professional role and responsibilities for sports journalists have evolved to now include using social media. In this study, we explore how male and female print sports journalists use Twitter to communicate with their followers about sports. Relying on previous research showing disparities in sports coverage and gender as well as assertive and affiliative language theory, we employ a content analysis of tweets from 57 sports journalists ( N = 4,897). We find that male and female sports journalists tweet at statistically the same rate, but male sports journalists are more likely to tweet about sports than female sports journalists, less likely to tweet about women sports and athletes, and more likely to use assertive language in their tweets. Findings are discussed with suggestions for future research.

A Content Analysis of Creating and Curating Musical Identity on Social Media

2020 ◽  
pp. 312-335
Author(s):  
Julie Derges Kastner
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Music Education ◽  
Social Networking ◽  
Social Networking Sites ◽  
Online Community ◽  
Teaching And Learning ◽  
Empirical Studies ◽  
Future Research ◽  
Musical Identity

Social networking sites have emerged as a way for musicians to connect, create, and collaborate, and, as a result, they have become important spaces for identity expression and formation. This chapter reveals the findings of a content analysis of 23 empirical studies focusing on social media, identity, and music or music education in order to explore the types of research methods and identity frameworks they employed, emergent themes, and possible avenues for future research. Results of this content analysis revealed three themes: (1) personal expressions of identity, as individuals sought to curate their online identities; (2) identity through social interactions, which often featured a convergence of musical and nonmusical roles; and (3) identity through teaching and learning as individuals participated and found support and encouragement in an online community. Additionally, these studies most commonly used qualitative methods, with several using a cyber ethnographic approach, and a variety of identity frameworks. The chapter closes with suggestions for future research to further explore the evolving expressions of musical identity on social networking sites.

Dangers and Benefits of Social Media on E-Professionalism of Healthcare Professionals: Rapid Evidence-Based Review (Preprint)

2020 ◽  
Author(s):  
Tea Vukusic Rukavina ◽  
Josko Viskic ◽  
Lovela Machala Poplasen ◽  
Danko Relic ◽  
Marko Marelic ◽  
...  
Keyword(s):  
Social Media ◽  
Systematic Reviews ◽  
Professional Education ◽  
Healthcare Professionals ◽  
Educational Interventions ◽  
Rapid Review ◽  
Future Research ◽  
Measurement Tool ◽  
The Impact

BACKGROUND As we are witnessing the evolution of social media (SM) use globally among the general population, popularity of SM has also been embraced by healthcare professionals. In the context of SM evolution and exponential growth of users, this rapid review summarizes recent findings about e-professionalism of healthcare professionals (HCPs). OBJECTIVE The objective of our study was to review and characterize the original peer-reviewed research studies published from November 1, 2014 to November 31,, 2018 on e-professionalism of healthcare professionals, to assess the quality of methodologies and approaches used, to explore the impact of social media on e-professionalism of healthcare professionals recognizing benefits and dangers of social media and to provide insights to guide future research in this area. METHODS A search of the literature was performed in December 2018 using 3 databases (PubMed, CINAHL and Scopus). The searches were conducted using the following defined search terms: 'professionalism’ AND 'social media' OR 'Internet' OR ‘Facebook’ OR ‘Twitter’ OR ‘Instagram’. The search strategy was limited to studies published in English. This rapid review followed the Preferred Reporting Items for Systematic Reviews and Meta-Analyses and the Measurement Tool to Assess Systematic Reviews guidelines. RESULTS Of the 709 retrieved papers, a total of 58 studies were finally included in this review. Overall, the quality of the studies was satisfactory. Participants in the reviewed studies were from diverse healthcare professions. Medical health professionals were involved in about three-quarters of the studies. Three key benefits of SM on e-professionalism of HCPs were identified: 1) professional networking and collaboration, 2) professional education and training and 3) effectiveness of educational interventions about e-professionalism or impact of existing SM policies. For the selected studies, there are five recognized dangers of SM on e-professionalism of HCPs: 1) loosening accountability, 2) compromising confidentiality, 3) blurred professional boundaries, 4) depiction of unprofessional behavior, and 5) legal issues. This rapid review also recognizes recommendations for changes in educational curricula regarding e-professionalism or adopting novel approaches to existing SM policies as opportunities for improvement and barriers that influence HCPs use of SM in the context of e-professionalism. CONCLUSIONS Findings in reviewed studies indicate existence of both benefits and dangers of SM on e-professionalism of HCPs. Even though there are some barriers recognized, this review has highlighted existing recommendations for including e-professionalism in educational curricula of HCPs. Based on all evidence provided, this review provided new insights and guides for future research on this area. There is a clear need for robust research to investigate new emerging SM platforms, the efficiency of guidelines and educational interventions, and the specifics of each profession regarding their SM potential and usage. CLINICALTRIAL PROSPERO CRD42019131532; https://www.crd.york.ac.uk/prospero/display_record.php?ID=CRD42019131532

A Comparative View of Censored and Uncensored Political Discussion

2019 ◽  
pp. 1439-1453
Author(s):  
Qihao Ji
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Future Research ◽  
Chinese Government ◽  
Political Discussion ◽  
Time Period ◽  
Social Media Platforms ◽  
Internet Censorship ◽  
Media Discourses ◽  
The Impact

Through a content analysis on Chinese online dissidents' social media discourses, this study examines the impact of Internet censorship on Chinese dissidents' political discourse in two social media platforms: Weibo and Twitter. Data was collected during a time period when China's Internet censorship was tightened. Results revealed that Chinese online dissidents are more likely to post critical opinions and direct criticism towards the Chinese government on Twitter. In addition, dissidents on Twitter are more likely to engage in discussing with others, while Weibo dissidents tend to adopt linguistic skills more often to bypass censorship. No difference was found in terms of dissidents' civility and rationality across the two platforms. Implications and future research are discussed in detail.

An Analysis of the Use and Policies Regarding Social Media Use as a Work Tool in Public Rehabilitation

2016 ◽  
Vol 30 (2) ◽  
pp. 161-175 ◽  
Author(s):  
Jorge Garcia ◽  
Robert J. Zeglin ◽  
Shari Matray ◽  
Robert Froehlich ◽  
Ronica Marable ◽  
...  
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Media Use ◽  
The United States ◽  
Future Research ◽  
Ethical Practice ◽  
Policy And Practice ◽  
Social Media Use ◽  
Use Of Social Media ◽  
Public Rehabilitation

Purpose: The purpose of this article was to gather descriptive data on the professional use of social media in public rehabilitation settings and to analyze existing social media policies in those agencies through content analysis.Methods: The authors sent a survey to all state administrators or directors of these agencies (N = 50) in the United States, requesting frequency and other descriptive information, plus a copy of their social media policies (if available). The available policies were reviewed using content analysis procedures.Results: The results showed that although the frequency of social media use was high, training and inclusion of ethics was low. Regarding policy, approximately 42% reported a lack of an existing policy, and 38% were unsure about having a policy guide. The analysis of the available policies yielded 11 themes around which these policies were organized.Discussion: The authors offer a discussion of these results and its implications for policy and practice as well as future research. These include the need for more comprehensive social media policy creation in agencies and the role of clinical supervisors in ensuring ethical practice.

scholarly journals Phishing in healthcare organisations: threats, mitigation and approaches

2019 ◽  
Vol 26 (1) ◽  
pp. e100031 ◽  
Author(s):  
Ward Priestman ◽  
Tony Anstis ◽  
Isabel G Sebire ◽  
Shankar Sridharan ◽  
Neil J Sebire
Keyword(s):  
Social Media ◽  
Staff Training ◽  
Healthcare Professionals ◽  
Hospital Staff ◽  
Hospital Employees ◽  
Healthcare Data ◽  
Testing Period ◽  
Mandatory Training ◽  
Public Data ◽  
Information Governance

IntroductionHealthcare data have significant value as a potential target for hackers. Phishing is a method of exploitation for malicious reasons using targeted communications (email/messaging). This study reports on an internal evaluation targeting hospital staff and summarises peer-reviewed literature regarding phishing and healthcare.MethodsAn assessment was performed as part of cybersecurity activity during a designated test period using multiple credential harvesting approaches through staff email. We also searched the medical-related literature to identify relevant phishing-related publications.ResultsDuring the 1-month testing period, the organisation received 858 200 emails: 139 400 (16%) marketing, 18 871 (2%) identified as potential threats. Of 143 million internet transactions, around 5 million (3%) were suspected threats. 468 employee email addresses were identified from public data and targeted through phishing using a range of payloads including attachments and malicious links; however, no credentials were recovered or malicious files downloaded. Several hospital employees were, however, identified on social media profiles, including some tricked into accepting false friend requests.DiscussionHealthcare organisations are increasingly moving to digital systems, but healthcare professionals have limited awareness of threats. Increasing emphasis on ‘cyberhygiene’ and information governance through mandatory training increases understanding of these risks. While no credentials were harvested in this study, since up to 5% of emails/internet traffic are suspicious, the need for robust firewalls, cybersecurity infrastructure, IT policies and, most importantly of all, staff training, is emphasised.ConclusionHospitals receive a significant volume of potentially malicious emails. While many staff appear to be aware of phishing and respond appropriately, ongoing education is required across the spectrum of cybersecurity, with specific emphasis around ‘leakage’ of information on social media.

Brands, community and style – exploring linking value in fashion blogging

2014 ◽  
Vol 18 (1) ◽  
pp. 3-19 ◽  
Author(s):  
Christofer Pihl
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Design Methodology ◽  
Study Strategies ◽  
Future Research ◽  
Community Members ◽  
Content Type ◽  
Potential Source ◽  
Empirical Context ◽  
Practical Implications

Purpose – By using the concept of style, the purpose of this paper is to elaborate on the notion of brand community. More specifically, it seeks to explore how style can function as a linking value in forms of communities centred on brands that emerge within the empirical context of fashion and social media. Design/methodology/approach – A netnography of the content produced by 18 fashion bloggers in Sweden was conducted. Content analysis of this material was used to map how consumption objects, in terms of fashion brands, were integrated in activities taking place on blogs, and through these processes, acted as a linking value for community members. Findings – This paper demonstrates how fashion bloggers, together with their readers, constitute a form of community centred on style. It also shows how fashion bloggers, by combining and assembling fashion brands and products, articulate and express different style sets, and how they, together with their followers, engage in activities connected to these style ideals. Research limitations/implications – As this study has been empirically limited to a Swedish setting, future research would benefit from findings of international expressions of communities of style. Practical implications – Based on this study, strategies for managing communities of style is suggested to represent a potential source of competitive advantage for fashion firms. Originality/value – In the context of the conceptual discussion about what brings members of communities together, this study provides evidence of how style can function as a linking value in the setting of consumer communities that emerge within the boundaries of fashion and social media.

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