scholarly journals Development and Validation of Work Environment Services Scale (WESS)

2021 ◽  
Vol 29 (2) ◽  
pp. 98-120
Author(s):  
Harold Andrew Patrick ◽  
◽  
Jacqueline Kareem ◽  
Keyword(s):  
Work Environment ◽  
Delphi Technique ◽  
Service Sector ◽  
Full Time ◽  
Service Employees ◽  
The People ◽  
Healthy Work ◽  
Work Environment Factors ◽  
Development And Validation ◽  
The Impact

Purpose: This study presents a nine-factor, 32-item measure of work environment scale in the service sector. A healthy work environment is one in which employees trust the people they work for, have pride in what they do, and enjoy working with the people (Levering and Moskowitz, 2004). Methodology: This instrument builds on the conceptual model espoused by Insel and Moos (1974), Gordon (1973), Fletcher and Nusbaum (2010), Amabile et al. (1996), and Spector (2003). The scale included items elicited through a literature review, the use of the Delphi technique with a panel of experts, and tested on 824 full-time employees from nine service sector industries and five major cities in India. Findings: The Work Environment Services Scale (WESS) is a reliable and valid scale useful for measuring the nine work environment factors in the Indian services organization, with its own norms and a detailed manual. Originality/Value: The prevailing scales for measuring work environment do not capture the influence of ethics, recreation facilities, and the impact of social giving on the work environment. Most scales were suitable for sectors in the Western context, and there were no Indian scales measuring service employees’ perception of their work environment.

scholarly journals Pandemic Impact of Covid-19 on Social - Economic Conditions in West Sumatera

JEJAK ◽  
2021 ◽  
Vol 14 (2) ◽  
pp. 384-397
Author(s):  
Yosi Suryani ◽  
Rudy Rinaldy
Keyword(s):  
Public Transportation ◽  
Service Sector ◽  
Secondary Data ◽  
Demographic Characteristics ◽  
Retail Trade ◽  
Economic Conditions ◽  
The People ◽  
West Sumatra ◽  
Food And Drink ◽  
The Impact

This study aims to determine and analyze the impact of Covid-19 pandemic in terms of socio-economy based on the demographic characteristics of the people in West Sumatra. The data collection method is secondary data, namely data from West Sumatra Provincial BPS and Padang City BPS 2020. Data processing is descriptive quantitative. The discussion of the research analysis is explained in depth and the interpretation of the data is presented in a straightforward and detailed manner in order to produce conclusions containing short answers to the formulation of the problem based on the data that has been collected. The results of the study concluded that there were changes in the socio-economic conditions of the people of West Sumatra according to demographic characteristics due to the Covid-19 pandemic, including the emergence of new habits, workers being temporarily laid off, using restricted public transportation, implementing WFH at work, the service sector being the most affected. As a result of Covid-19, workers in the Wholesale and Retail Trade, Car and Motorcycle Repair, Transportation and Warehousing sectors, as well as the Accommodation and Food and Drink Provision sectors were the most affected, increasing spending and decreasing income.

scholarly journals Prognostic Factors of Returning to Work after Sick Leave due to Work-Related Common Mental Disorders: A One- and Three-Year Follow-Up Study

2015 ◽  
Vol 2015 ◽  
pp. 1-7 ◽  
Author(s):  
Bo Netterstrøm ◽  
Nanna Hurwitz Eller ◽  
Marianne Borritz
Keyword(s):  
Prognostic Factors ◽  
Sick Leave ◽  
Work Environment ◽  
Life Events ◽  
Common Mental Disorders ◽  
Psychosocial Work Environment ◽  
Full Time ◽  
Psychosocial Work ◽  
Occupational Position ◽  
The Impact

The aim of this paper was to assess the prognostic factors of return to work (RTW) after one and three years among people on sick leave due to occupational stress.Methods. The study population comprised 223 completers on sick leave, who participated in a stress treatment program. Self-reported psychosocial work environment, life events during the past year, severity of the condition, occupational position, employment sector, marital status, and medication were assessed at baseline. RTW was assessed with data from a national compensation database (DREAM).Results. Self-reported high demands, low decision authority, low reward, low support from leaders and colleagues, bullying, high global symptom index, length of sick leave at baseline, and stressful negative life events during the year before baseline were associated with no RTW after one year. Low work ability and full-time sick leave at inclusion were predictors after three years too. Being single was associated with no RTW after three years. The type of treatment, occupational position, gender, age, and degree of depression were not associated with RTW after one or three years.Conclusion. The impact of the psychosocial work environment as predictor for RTW disappeared over time and only the severity of the condition was a predictor for RTW in the long run.

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

2020 ◽  
Vol 30 (3) ◽  
pp. 361-391 ◽  
Author(s):  
Vinh Nhat Lu ◽  
Jochen Wirtz ◽  
Werner H. Kunz ◽  
Stefanie Paluch ◽  
Thorsten Gruber ◽  
...  
Keyword(s):  
Service Sector ◽  
Job Insecurity ◽  
Well Being ◽  
Service Robots ◽  
Future Research ◽  
Negative Consequences ◽  
Content Type ◽  
Service Employees ◽  
Multiple Observations ◽  
The Impact

PurposeRobots are predicted to have a profound impact on the service sector. The emergence of robots has attracted increasing interest from business scholars and practitioners alike. In this article, we undertake a systematic review of the business literature about the impact of service robots on customers and employees with the objective of guiding future research.Design/methodology/approachWe analyzed the literature on service robots as they relate to customers and employees in business journals listed in the Financial Times top 50 journals plus all journals covered in the cross-disciplinary SERVSIG literature alerts.FindingsThe analysis of the identified studies yielded multiple observations about the impact of service robots on customers (e.g. overarching frameworks on acceptance and usage of service robots; characteristics of service robots and anthropomorphism; and potential for enhanced and deteriorated service experiences) and service employees (e.g. employee benefits such as reduced routine work, enhanced productivity and job satisfaction; potential negative consequences such as loss of autonomy and a range of negative psychological outcomes; opportunities for human–robot collaboration; job insecurity; and robot-related up-skilling and development requirements). We also conclude that current research on service robots is fragmented, is largely conceptual in nature and focused on the initial adoption stage. We feel that more research is needed to build an overarching theory. In addition, more empirical research is needed, especially on the long(er)-term usage service robots on actual behaviors, the well-being and potential downsides and (ethical) risks for customers and service employees.Research limitations/implicationsOur review focused on the business and service literature. Future work may want to include additional literature streams, including those in computer science, engineering and information systems.Originality/valueThis article is the first to synthesize the business and service literature on the impact of service robots on customers and employees.

Workplace deviance in the virtual workspace

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shweta Shrivastava ◽  
Kavita Singh
Keyword(s):  
Work Environment ◽  
Design Methodology ◽  
Workplace Deviance ◽  
Virtual Space ◽  
Top Down ◽  
Deviant Behaviour ◽  
Content Type ◽  
Secondary Sources ◽  
The People ◽  
The Impact

Purpose This paper aims to discuss ways in which working in the virtual space can give rise to negative norm violating behaviours of employees in organizations. Further, it describes some of the measures that can be taken by organizations to manage such behaviour such that organizational and individual goals are met. Design/methodology/approach This paper discusses the impact and importance of managing deviant behaviour of employees. Using relevant examples procured from secondary sources, this paper further provides a glance at how organizations can minimize such behaviour and maintain a productive and supportive work environment. Findings In today’s scenario when remote working has become a norm, organizations can prevent employees from engaging in deviant behaviour by providing supportive work environment, recalibrating their policies as per the situation and by adopting a top-down approach of communication. Originality/value This paper aims to provide a glance at the people-related challenges that the shift to virtual working may have given rise to. It provides measures that organizations can adopt to keep their employees focussed and prevent them from engaging in deviant behaviours.

Personality traits predicting knowledge hiding behaviour: Empirical evidence from academic institutions of Pakistan

2020 ◽  
Vol 37 (4) ◽  
pp. 154-166
Author(s):  
Muhammad Shahid Iqbal ◽  
Muhammad Atif Ishaq ◽  
Ammara Akram ◽  
Ume Habibah
Keyword(s):  
Future Research ◽  
Full Time ◽  
Research Directions ◽  
Public And Private ◽  
The People ◽  
Future Research Directions ◽  
The Individual ◽  
Public And Private Sector ◽  
Knowledge Hiding ◽  
The Impact

Knowledge is considered as a source of competitive advantage for the organizations. Organizations put lots of efforts to increase the extent of knowledge sharing among the employees to boost up innovation and creativity. Despite all these measures people still hide their knowledge from others in the workplace. So, this study aims to investigate the individual differences which may cause knowledge hiding and the impact of knowledge hiding on the hurt relationship and future withholding of knowledge. The data was collected from 245 full-time teachers of public and private sector universities of Southern Punjab, Pakistan. PLS-SEM was used for data analysis. The results of the study showed that the people who score high for extroversion and openness to experience don’t hide knowledge as compared to people who have a high score on agreeableness, consciousness, and neuroticism. Implications, Limitations and future research directions are also discussed.

scholarly journals The impact of volunteer community service programs on students in Toronto's secondary schools

2021 ◽  
Author(s):  
Mary K. Meinhard Agnes G. Foster
Keyword(s):  
Nonprofit Organizations ◽  
Service Sector ◽  
Labour Force ◽  
Public Awareness ◽  
Nonprofit Sector ◽  
Voluntary Organizations ◽  
Full Time ◽  
Working Paper ◽  
Service Programs ◽  
The Impact

[First paragraph of introduction]: One of the many challenges facing the nonprofit sector in Canada today is developing public awareness of the important role voluntary organizations play in the everyday lives of Canadians. Ranging from food banks, children’s aid societies, and immigrant service organizations, to opera companies and sporting societies, nonprofit and voluntary organizations offer a startlingly wide array of services which cannot be adequately provided directly through the open marketplace or the state. There are approximately 200,000 nonprofit organizations, 75,000 of which are registered charities. They account for 12% of the country’s GDP employing 5% of the national labour force and comprising nearly 10% of service sector employment (Stewart, 1996). In the past five years this sector accounted for 13% of job growth in Canada (Hall, 1996). The value of donated labour output was 13 billion dollars (Day and Devlin, 1996), representing an estimated half a million full time, full year jobs (Duchesne, 1989). Keywords: CVSS, Centre for Voluntary Sector Studies, Working Paper Series,TRSM, Ted Rogers School of Management Citation:

scholarly journals The impact of volunteer community service programs on students in Toronto's secondary schools

2021 ◽  
Author(s):  
Mary K. Meinhard Agnes G. Foster
Keyword(s):  
Nonprofit Organizations ◽  
Service Sector ◽  
Labour Force ◽  
Public Awareness ◽  
Nonprofit Sector ◽  
Voluntary Organizations ◽  
Full Time ◽  
Working Paper ◽  
Service Programs ◽  
The Impact

[First paragraph of introduction]: One of the many challenges facing the nonprofit sector in Canada today is developing public awareness of the important role voluntary organizations play in the everyday lives of Canadians. Ranging from food banks, children’s aid societies, and immigrant service organizations, to opera companies and sporting societies, nonprofit and voluntary organizations offer a startlingly wide array of services which cannot be adequately provided directly through the open marketplace or the state. There are approximately 200,000 nonprofit organizations, 75,000 of which are registered charities. They account for 12% of the country’s GDP employing 5% of the national labour force and comprising nearly 10% of service sector employment (Stewart, 1996). In the past five years this sector accounted for 13% of job growth in Canada (Hall, 1996). The value of donated labour output was 13 billion dollars (Day and Devlin, 1996), representing an estimated half a million full time, full year jobs (Duchesne, 1989). Keywords: CVSS, Centre for Voluntary Sector Studies, Working Paper Series,TRSM, Ted Rogers School of Management Citation:

scholarly journals DESAIN APLIKASI FINANCIAL TECHNOLOGY (FINTECH) PADA PEREMPUAN KORBAN PHK TERDAMPAK COVID – 19 DENGAN SISTEM REDISTRIBUSI PENGHASILAN BERBASIS LAYANAN FILANTROPI

2021 ◽  
Vol 5 (2) ◽  
pp. 597
Author(s):  
Carolina Ety Widjayanti ◽  
Dhany Faizal Racma ◽  
Antonius Ary Setyawan
Keyword(s):  
Service Sector ◽  
World Population ◽  
Implementation Phase ◽  
Corona Virus ◽  
The People ◽  
Creative Solutions ◽  
System Usability Scale ◽  
System Usability ◽  
The Impact

The impact of the global economic crisis due to the Corona Virus Pandemic or Covid-19 is felt by the entire world population, including the people of Indonesia. Many Bankrupt Industries have resulted in an increase in layoffs, especially for women, considering the very large role of women and being the supporter of the family economy; then the role of this woman needs to be strengthened again, so that the survival of their family will be guaranteed. In addition, the dynamics of the field require creative solutions to increase financial inclusion. One of them is through the use of the philanthropic service sector. In the difficult economic conditions during the corona virus (Covid-19) pandemic in Indonesia, this did not reduce public philanthropy, on the contrary, it tends to continue to increase. A philanthropic business model that will be built by bringing together donors and female workers affected by Covid-19. They can interact directly without the need for an intermediary. The research method used is the Waterfall method which includes the analysis phase, the design phase, the implementation phase, the testing phase, including blackbox, whitebox and usability testing with SUS (System Usability Scale). The results of the System Usability Scale (SUS) test have an average SUS score of 86.5, which means the system is feasible to use. It is hoped that with this e-sharing platform, it can facilitate people who have a fixed income or who do not have the risk of losing their jobs in the midst of this pandemic to distribute a small portion of their wealth in an egalitarian format to those who are disadvantaged by the Covid-19 restrictions. Keywords: Fintech; filantropi; platform; PHK AbstrakDampak krisis ekonomi global akibat Pandemik Virus Corona atau Covid-19 sangat dirasakan oleh seluruh penduduk dunia, termasuk masyarakat Indonesia. Banyak Industri Bangkrut yang mengakibatkan kenaikan PHK meningkat khususnya perempuan,  mengingat peran wanita sangat besar dan menjadi penopang ekonomi keluarga; maka peran wanita ini perlu diperkuat lagi, sehingga kelangsungan hidup keluarga mereka akan terjamin. Disamping itu, dinamika lapangan membutuhkan solusi kreatif untuk meningkatkan inklusi keuangan. Salah satunya lewat pemanfaatan sektor layanan filantropi. Dalam kondisi ekonomi yang sulit pada masa pandemi virus corona (Covid-19) di Indonesia tidak membuat filantropi masyarakat menurun, sebaliknya justru cenderung terus meningkat. Model bisnis filantropi yang akan dibangun dengan mempertemukan antara para donatur dan pekerja wanita yang terdampak covid-19. Mereka bisa langsung berinteraksi tanpa perlu kehadiran intermediary. Metode penelitian yang digunakan adalah menggunakan metode Waterfall yang meliputi tahap analisis (analysis), tahap perancangan (design), tahap implementasi (implementation), tahap pengujian (testing) antara lain blackbox, whitebox dan Usability dengan pengujian SUS (System Usability Scale). Hasil pengujian System Usability Scale (SUS) rata-rata skor SUS sebesar 86,5 yang berarti sistem layak digunakan. Diharapkan dengan adanya platform e-sharing ini, dapat memfasilitasi masyarakat yang berpendapatan tetap atau yang tidak memiliki resiko kehilangan pekerjaan di tengah pandemi ini untuk mendistribusikan sebagian kecil kekayaannya dalam format egaliter ke mereka yang dirugikan restriksi Covid-19. 

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