The Effect Of Retail Shop Format on Customer Relationship and Customer Loyalty With Customer Trust as Mediation Variables (Case Study : Make Over Retail Stores in Surabaya)

To solve these problems, this research aims to analyse the relationship between satisfaction , customer attitude loyalty and customer behaviour loyalty and the influence of different retail formats. The variables used in these research are Satisfaction (S), Trust (T), Attitudinal Loyalty (AL), and Behavioural Loyalty (BL). This research was conducted using a quantitative approach and the data used in this study were obtained from questionnaires to 211 respondents by distributing questionnaires directly (direct survey) to Make Over shops in Surabaya shopping centres. Hypotheses testing in this study use Structural Equation Modelling (SEM). The results of this study indicated that the Satisfaction variable has a positive and significant relationship to the Attitude Loyalty variable and has an influence on Behavioural loyalty through Attitude Loyalty. In addition, the SEM analysis results have a new finding that the Trust variable which is a mediation variable in this study does not have a significant effect on loyalty. From the results of hypothesis testing, this study also formulated managerial implications that can be applied by Make Over as an additional reference to improve service quality in retail stores such as bundling strategies and giving free gifts, implementing referral marketing strategies and focusing on increasing satisfaction

Measuring the Efficiency of School System in all Provinces in Indonesia

Human resource plays an important role for the economy. How to obtain human resource quality is by implementing the quality of education system. Education is one of the important considerations sought by the government, as proved by the size of its allocation on budget. Therefore, evaluating the efficiency of its implementation in Indonesia is needed by using the Data Envelopment Analysis (DEA) method. This paper attempts to develop a new efficiency model of Indonesian education system and implement it to all school’s levels: primary school, junior high school, senior and vocational high school, in 34 provinces in Indonesia. The results show provinces that already have achieved cost, technical and overall efficiency are only 1 and 2 provinces at each levels of education. Regarding the managerial implications, teacher’s equity is a top priority in improving the quality of education system in Indonesia.

System Dynamics in Strategic Management: A Bibliometric Study

System dynamics is one of the most prominent approaches to strategic management. It has been proved to be a useful methodology to overcome the limitation of the strategic learning process of decision-makers. This study aims to overview the theoretical and empirical development of system dynamics in strategic management field. Furthermore, it also provides further insights that might not fully evaluated in previous studies. This study uses bibliometric approach by using citation analysis and co-citation analysis to understand evolution trends, identifying patterns, and level of adoption of the research literature related to system dynamics in strategic management. For this purpose, literature published between 1984 and 2020 were retrieved from the Scopus bibliographical database. The main findings show which articles have the most significant influence on the field of research, how the research on the field of system dynamics application in strategic management evolved over time, and what is the future direction of research on that field.

Retail Investor Attention, Foreign Investors and Crash Risk: Evidence on Indonesian Shariah-compliant Equities

This study analyzes how retail investor attention and foreign investors are related to stock price crash risk in shariah-compliant equities. Using quarterly data in Islamic stocks that listed on the Indonesian Capital Market during 2016- 2019, we show that retail investor attention and foreign investors are negatively associated with stock price crash risk. The retail investor attention and foreign investors diminish stock price crash risk in shariah-compliant equities. In conclusion, the benefit of active attention that retail investor pay and increasing foreign investor mitigate crash risk in shariah-compliant equities

Multivariate Analysis for Determinants of Online Consumers Trust

This research aims to examine the effect of customer satisfaction on customer trust, the effect of security perception on customer satisfaction and customer trust, the influence of privacy on customer satisfaction and customer trust, the influence of brand awareness on customer satisfaction and customer trust, as well as the influence of customer satisfaction mediation on the relationship between perception security, privacy and brand awareness with customer trust. This research focuses observations on 100 people in Surabaya who have made transactions on online shopping sites. Private students and employees dominate the number of respondents in this research. To test the research hypothesis, this research adopted the Structural Equation Model-Partial Least Square (SEM-PLS) technique using SmartPLS. This research proves that brand awareness has a significant effect on customer trust and customer satisfaction, security perceptions have a significant effect on customer trust and customer satisfaction, privacy has a significant effect on customer trust and not on customer satisfaction, and customer satisfaction on customer trust

Determinant of Satisfaction and Repurchase Intention on E- commerce: A Case Study of Housewife in Indonesia

The development of a digital-based economy creates potential opportunity upon e-commerce platform service provider. Moreover, in pandemic situation shopping online support the large-scale social restriction. There are many well-known e- commerce brands in Indonesia both domestic and international establishment. The competition is in the red ocean which comprising many competitors who have strong leadership strikes penetration of the market. Innovation towards strategy to make consumer kept staying must be very important especially on how to lead them to do repeat order. However, many firms still neglect this factors. Switching behavior from the individual’s attitude towards the other e-commerce brands become threat for the certain e-commerce brand’s loyal customer. Therefore, this particular research focus on house-wife who fit-matched with the research profile respondent where mostly the house-wife plays significant role on decision and purchase making in a family. This research has purposes to analyze the factors that might influence the satisfaction and repurchase intention in e-commerce platform. In addition to that, analyze the correlation of brand leadership perception towards satisfaction and repurchase intention. Lastly, identify the characteristic of house-wife by looking at repeat order intention upon the brand leader. Conclusive-descriptive-multiple cross sectional research model by using statistical approach of PLS-SEM was conducted in this research. 265 housewives were recruited as respondent by using online survey across Indonesia. Study found that perceived value and popularity are directly related positively and significantly affect satisfaction and repurchase intention. Future research is encouraged to use longitudinal design in providing a holistic understanding of perceived brandleadership

Innovation, Current And Future Firms Performance (Study On Manufacturing Firms Listed 0n Indonesia Stock Exchange 2016-2018)

Globalization in the industrial economy and the current global competitive nature are some of the main forces that need to be faced by firms to survive. Based on this statement, firms should have good strategies to gain a competitive advantage over their competitors to compete on a global scale. One of the strategies is an innovation strategy consisting of product innovation and organizational innovation. Therefore, this study aims to determine the effect of product innovation and organizational innovation on firm performance. The data used in this study are the financial statements of manufacturing firms listed on the Indonesia Stock Exchange (IDX) year 2016 to 2018. The data were collected using a purposive sampling method. Then, the data were analyzed using multiple linear regression analysis. The findings showed that product innovation and organizational innovation have a positive and significant effect on firm performance

Factors Affecting Customer Satisfaction and Repurchase Intention: A Study of Full-Service Trendy Restaurants in Vietnam

“Trendy restaurants” have emerged in the food and beverage industry as the popularity of social media arose rapidly. For consumers enjoy sharing pictures or videos taken in restaurants, providing trendy space turned out to be an effective way of customer engagement. A growing number of consumers all over the world are always sharing their experiences as well as using these platforms to discover food and beverage trends. Among different parts of the world, Vietnam has a significant number of consumers, especially younger age, are considering social media platforms as a powerful medium in their decision-making. In order to explore the factors behind customer satisfaction at trendy restaurants, this study investigates narcissism personality together with food/drink and service quality as potential predictors to satisfaction and repurchase intention in Vietnamese full-service trendy restaurants. Samples of 213 Vietnamese guests from trendy restaurants were surveyed. SPSS was used to analyze collected data and the findings point out that, in general, food quality, service quality and narcissism personality traits have significant impacts on customer satisfaction and repurchase intention. Customer satisfaction mediates the relationships between predictors and repurchase intention. The implications of these findings, limitations of the study and future research suggestions are also discussed

Managerial Ability and Managerial Knowledge for Technology Investment in 4.0 Era

This study aims to analyze how the influence of managerial skills and managerial knowledge on technology investment in the era of the industrial revolution 4.0 on SMEs in the city of Surabaya. The sampling technique used was a survey by distributing questionnaires to respondents. The population selected in this study is the SMEs in the city of Surabaya. The number of samples in this study was 36 people. The data analysis technique used in this study is multiple regression analysis using the Statistical Package for the Social Sciences (SPSS) program. The results of this study are that managerial ability is not a partially significant positive effect on technology investment, but managerial knowledge has a significant positive effect on technology investment. However, simultaneously managerial skills and managerial knowledge have a significant positive effect on technology investment.

Industry 4.0 and Technology Adoption in The Garment Industry

Industry 4.0 is a major change that occurs in the manufacturing industry where the application of internet-based technology and information technology is key in forming a value chain network. This study aims to explore the application of industry 4.0 in the perspective of technology adoption theory, with a qualitative approach to five garment companies in Indonesia. Application of Industry 4.0 is seen in two aspects, namely technology for production and management, and Technology-Organization-Environment (TOE) Framework is used as a reference in analysing the factors that influence companies in adopting industry 4.0. The results of this study indicated that Indonesian garment companies have done a considerable technological transformation into more sophisticated direction. Adoption of new production machines, improvement in software systems, and the new and improved construction of factories that lead to the use of more modern technology were conducted at firm level. However, in general there are no companies that completely deploy industry 4.0. Several factors were identified as the determinants to this adoption process; in the technological context it consists of benefits and costs consideration; in the organizational context, it includes management support and workforce competence; while in the environmental context it consists of the product life cycle, global competition, and government support.