Trends on the Relationship Between Public Service Media Organizations and Their Audiences

Author(s):  
Carmen Costa-Sánchez ◽  
Barbara Mazza ◽  
Ana Gabriela Frazão-Nogueira
Author(s):  
Aryo Wibisono ◽  
R. Amilia Destryana

This study aims to determine the index of public satisfaction in public health center services in Sumenep Regency and the relationship between the services to the public satisfaction. The analysis measured the index of public satisfaction and logistic regression methods to determine the effect of the relationship on total satisfaction in the health services of Public Health Center. The results of the study are the alignment between interests and patient satisfaction is still not aligned, there are still differences between interests and satisfaction, the pattern of the result is the relationship between the assurance dimension to the service satisfaction of the public health center, and the results of the index of public satisfaction  values show that the results of the community assess the public health center performance is very good by getting an A grade. Keywords: public service, logistic regretion, index of public satisfaction


2020 ◽  
Vol 52 (3) ◽  
pp. 214-225
Author(s):  
ChiaKo Hung ◽  
Morgen S. Johansen ◽  
Jennifer Kagan ◽  
David Lee ◽  
Helen H. Yu

This essay provides a reflective commentary outlining Hawai’i’s unconventional response for employing a volunteer workforce of public servants when faced with the task of processing an unprecedented backlog of unemployment insurance claims triggered by the COVID-19 pandemic. Although efforts are still ongoing, this essay applies volunteerism and public service motivation as a framework to explain why public servants would serve in a voluntary capacity at another public agency. The intent of this essay is to spur conversation on how public servants are further stepping up to the frontlines during times of crisis, as well as expand knowledge on the relationship between volunteerism and public service motivation.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Asim Rafique ◽  
Yumei Hou ◽  
Muhammad Adnan Zahid Chudhery ◽  
Nida Gull ◽  
Syed Jameel Ahmed

PurposeInnovations are imperative for organizational growth and sustainability. This study focuses on the employees' innovative behavior, a source of organizational innovations, which has received substantial attention from the researchers. Based on the psychological empowerment theory, the study exposes the effect of the various dimensions of public service motivation (PSM) on employees' innovative behavior (IB) in public sector institutions especially in the context of developing countries such as Pakistan. Moreover, the study also investigates the mediating role of psychological empowerment (PSE) between the dimensions of PSM and IB.Design/methodology/approachThis study used the cross-sectional research design. By using random sampling, the adapted survey questionnaires were used to collect data from 346 faculty members of public sector universities located in provincial capitals of Pakistan. A partial least square–structural equation modeling (PLS-SEM) tool was used to assess the proposed hypotheses through SMART-PLS software.FindingsResults revealed that attraction to policymaking (APM), compassion (COM), self-sacrifice (SS) have a significant impact on employees' PSE and their innovative behavior, while the relationship of commitment to the public interest (CPI) with PSE and IB was found insignificant. Moreover, PSE partially mediated the relationship between PSM dimensions and employees' IB.Originality/valueThere was a scarcity of research on IB especially in public sector institutions such as academia. This study theoretically contributed to the literature by providing a refined picture in assessing the proposed relationship of the constructs. This is also one of the original studies that examine the relationship between the dimensions of PSM and IB.


Author(s):  
Adrian Ritz ◽  
Wouter Vandenabeele ◽  
Dominik Vogel

When pressure on human resource departments to make government more efficient is increasing, it is of great relevance to understand employees’ motivation and the fit of an employee with their job, as both contribute strongly to service performance. Therefore, this chapter discusses the role of public employees’ motivation and its relationship to individual performance. More specifically, this relationship is examined by focusing on public service motivation (PSM), a stream of research developed during the last three decades stressing the service orientation of public employees’ identity. Theoretically, how the relationship between PSM and individual performance is dependent on institutions is discussed, and an overview of the existing empirical evidence concerning this relationship is provided. The literature review discusses a variety of aspects such as direct vs. indirect effects, type of performance used, how performance is measured, and effect sizes. Finally, several avenues for future research are proposed, including methodological strategies.


Author(s):  
Raduan Che Rose ◽  
Naresh Kumar ◽  
Ong Gua Pak

<p class="MsoNormal" style="text-align: justify; margin: 0in 0.5in 0pt;"><span style="color: black; font-size: 10pt; mso-ansi-language: EN-GB;" lang="EN-GB"><span style="font-family: Times New Roman;">The literature review reveals that there is a relationship between organizational learning organizational commitment, job satisfaction and work performance. However, it is apparent that the integrated relationships between these variables have not been found to be reported. Hence, we examine the relationship among these variables using a sample of public service managers in Malaysia. Organizational learning was found positively related to organizational commitment, job satisfaction, and work performance. Organizational commitment and job satisfaction are also positively related with work performance and these variables partially mediate the relationship between organizational learning and work performance. Implication of the study and suggestions for future research been discussed in this paper.</span></span></p>


2020 ◽  
Vol 12 (3) ◽  
pp. 374-401 ◽  
Author(s):  
Evan Plous Kresch

This paper documents how regulatory uncertainty may undermine public service when different levels of government share a mandate on public service provision. I examine the Brazilian water and sanitation sector, which presents a natural experiment of shared provision between state and municipal companies. Using a difference-in-differences framework, I study a legal reform that clarified the relationship between municipal and state providers and eliminated any takeover threat by state companies. I find that after the reform, municipal companies almost doubled their total system investment, leading to significant increases in system access and decreases in child mortality. (JEL H77, L95, O13, O18, Q53)


Revista Foco ◽  
2017 ◽  
Vol 10 (2) ◽  
pp. 208
Author(s):  
Ana Cristina De Albuquerque Lima Rodrigues ◽  
Beatriz Quiroz Villardi

Os professores gestores dos Programas de Pós-Graduação da Universidade Federal Rural do Rio de Janeiro são oriundos de áreas diversas à Administração. A ausência de formação específica orientada para o desempenho das funções da gestão levou ao objetivo desta pesquisa: descrever como o professor gestor de Programa de Pós-Graduação em Instituição Federal de Ensino Superior – IFES aprende e desenvolve suas competências gerenciais, mesmo sem capacitação específica para a gestão. Para alcançá-lo na pesquisa, adotou-se metodologia qualitativa indutiva de análise de dados, nos termos de Thomas, pela qual os resultados emergem dos dados pesquisados. Da análise resultaram formas, fontes e conteúdo da aprendizagem gerencial destes docentes, e o que desejam aprender, que permitiram identificar assuntos para capacitação na gestão. Neste artigo especificamente, que tem por objetivo evidenciar a ausência de formação do docente para a função de gestor, considerou-se a capacitação para o desenvolvimento de competências e consequente desempenho das funções no serviço público federal, assim como a transição do docente para função de gestor.  As recomendações finais envolvem processos de aprendizagem na prática da gestão, necessidade de reflexão para desenvolver competências considerando a relação entre contexto social, indivíduo e suas experiências vividas. The management professors of the Post-Graduation Programs of the Federal Rural University of Rio de Janeiro come from different areas to the Administration. The lack of specific training oriented to the performance of the management functions led to the objective of this research: To describe how the professor of postgraduate program in Federal Institution of Higher Education – IFES Learns and develops their managerial skills, even without specific training for management. To reach it in the research, it was adopted a qualitative inductive methodology of data analysis, according to Thomas, by which the results emerge from the data surveyed. From the analysis resulted the forms, sources and content of managerial learning of these teachers, and what they want to learn, which made it possible to identify subjects for training in management. In this article specifically, which aims to evidence the absence of teacher training for the role of manager, it was considered the qualification for the development of competences and consequent performance of the functions in the federal public service, as well as the transition from teacher to manager. The final recommendations involve learning processes in the management practice, need for reflection to develop competencies considering the relationship between social context, individual and their lived experiences.


2021 ◽  
Vol 4 (18) ◽  
pp. 01-08
Author(s):  
Fauzahani Pairan ◽  
Jessica Hai Liaw Ong ◽  
Mohd Juraimy Kadir ◽  
Nora Ibrahim

A public organization is an important sector in the administration of the Nation and it needs to remain relevant and accepted by society. The sub-sector such as services and security are the most important organizations that require high performance in society and the country to ensure security is always guaranteed. Military Training Academy, NDUM is an organization involved in various security and humanitarian operations either nationally or internationally. Accordingly, this study was conducted to assess employee motivation in public service activities by using the Public Service Motivation Model (PSM). The elements contained in the model are an attraction to public policymaking, commitment to the public interest, self-sacrifice, compassion, and ethical leadership. This study aims to analyze the relationship between Public Service Motivation (PSM) and organizational performance with ethical leadership among employees in Military Training Academy, NDUM. Quantitative research methods were used and questionnaires have been distributed to staff and instructors in Military Training Academy, NDUM, located in Kuala Lumpur by distributing the questionnaire and analyzed using SPSS 19. The results of this study showed that the attraction towards public policy-making (t=1.927, p>0.01), commitment to public interest (t=0.289, p>0.01), self-sacrifice (t=1.623, p>0.01), compassion (t=0.704, p>0.01) and ethical leadership (t=7.071, p<0.01). Ethical leadership encourages employees to participate in community service programs and improve organizational performance.


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