scholarly journals Topic Modelling of Tourist Dining Experiences Based on the GLOBE Model

2022 ◽  
pp. 356-368
Author(s):  
Roman Egger ◽  
Angela Pagiri ◽  
Barbara Prodinger ◽  
Ruihong Liu ◽  
Fabian Wettinger
Keyword(s):  
Service Providers ◽  
Target Market ◽  
Topic Modelling ◽  
Cultural Backgrounds ◽  
Societal Culture ◽  
Restaurant Reviews ◽  
Tourism Service ◽  
Study Context ◽  
The City ◽  
Restaurant Owners

AbstractThe needs of travellers vary across cultures. When it comes to culinary aspects, there is a strong connection between gastronomy and culture. To optimise service offerings, investigation of the essential aspects of dining experiences in relation to cultural backgrounds is of great importance. In the age of digitalisation, tourists share their dining experiences throughout their multiphasic travel journey via online platforms. By considering nine distinct cultural backgrounds, this research aims to investigate tourist experiences based on TripAdvisor restaurant reviews through topic modelling, using the city of Salzburg as its study context. Depending on one’s cultural circumstances, the findings demonstrate that the most important aspects include staff, food-menu items, value for money, restaurant physical appearance, food authenticity, overall service, menu offers, food quality, atmosphere, and recommendations. This study advances the state-of-the-art knowledge of societal culture as a variable in the target market analysis of restaurant customers. Findings allow restaurant owners, other tourism service providers, and destination management organisations to analyse and adapt their service offerings and strategies accordingly.

scholarly journals Comparing Cross-Cultural Dimensions of the Experiences of International Tourists in Vietnam

2006 ◽  
Vol 1 (1) ◽  
Author(s):  
Thuy-Huong Truong ◽  
Brian King
Keyword(s):  
Cultural Values ◽  
Cultural Context ◽  
Service Providers ◽  
Cross Cultural ◽  
Cultural Dimensions ◽  
Cultural Backgrounds ◽  
Visitor Satisfaction ◽  
Tourist Satisfaction ◽  
Tourism Professionals ◽  
Tourism Service

Vietnam’s location in South East Asia places it well to benefit from tourism growth trends regionally and globally. It appeals to international tourists because of its long history, its culture and its unique customs and habits. Vietnam is experiencing rapid international tourism growth of visitors from different cultural backgrounds which places pressure on tourism service providers. If development is to be well managed, tourism professionals will need to broaden their understanding of both Western and Asian visitors, and managers need to encourage an atmosphere of familiarity and comfort amongst tourist groups, thus enhancing visitor satisfaction. However, appealing to diverse tourists markets is difficult because the needs of visitors are culturally determined and complex. Despite the importance of tourism for Vietnam, no research has attempted to measure tourist satisfaction in a cross-cultural context. In the present paper, a conceptual framework is proposed to explain the determinants of satisfaction amongst international tourists from different cultures when holidaying in Vietnam. In developing the proposed model, a review is undertaken of the concepts of culture, rules of behaviour, tourist perception and satisfaction. A range of factors are take into account including internal factors (such as cultural values, rules of behaviour, socio-demographics, behavioural and other travel characteristics) and external factors including tourist perceptions of their hosts and of products and services.

Effectiveness of Travel Social Media Influencers: A Case of Eco-Friendly Hotels

2021 ◽  
pp. 004728752110194
Author(s):  
Payal S. Kapoor ◽  
M. S. Balaji ◽  
Yangyang Jiang ◽  
Charles Jebarajakirthy
Keyword(s):  
Social Media ◽  
Federal Trade Commission ◽  
Service Providers ◽  
Digital Marketing ◽  
Intention To Stay ◽  
Argument Quality ◽  
Related Information ◽  
Sustainability Practices ◽  
Tourism Service ◽  
Primary Channel

With social media becoming the primary channel for travelers to acquire travel-related information, tourism service providers are increasingly partnering with social media influencers (SMIs) as part of their digital marketing strategy. The present study investigates the effectiveness of SMIs by examining the role that two message factors—argument quality and sponsorship status—have on travelers’ perceptions of a hotel’s commitment to sustainability and their intention to stay at the hotel. Results from four studies show that when eco-friendly hotels sponsor SMIs, an attribute-value message is more effective than a simple recommendation message in influencing travelers’ perceptions and intentions. Given the latest Federal Trade Commission regulations regarding sponsorship disclosure practices, the findings offer valuable insights for tourism providers using SMIs. The study findings suggest that SMIs should create sponsored messages that provide rational and objective information about the hotel’s sustainability practices to stimulate travelers’ related cognitions and persuade them to patronize the hotel.

scholarly journals They Do Their Best, but Their Best Isn’t Good Enough: How Social Housing Can Support Older Tenants Aging in Place

2020 ◽  
Vol 4 (Supplement_1) ◽  
pp. 23-23
Author(s):  
Christine Sheppard ◽  
Andrea Austen ◽  
Sander Hitzig
Keyword(s):  
Older Adults ◽  
Social Housing ◽  
Service Providers ◽  
Policy Implications ◽  
Service Model ◽  
Building Trust ◽  
Age In Place ◽  
Access To Health ◽  
The City

Abstract Toronto Community Housing (TCH) is the second largest social housing landlord in North America, and is home to over 27,000 older adults, half of whom live in 83 “seniors-designated” buildings. There is inadequate and inconsistent delivery of services in these buildings, negatively impacting tenants’ ability to age in place. We conducted two half-day consultations with service providers (n=74) and tenants (n=100) to identify strategies to improve unit condition, promote stable tenancies (i.e., prevent evictions) and enhance access to health and support services for older adults living in TCH. Through facilitated discussion, participants identified their top two recommendations for each priority area and reflected on the strategies that were hardest and easiest to implement, as well as the ones that would have the most and least impact on quality of life for older tenants. Participants recognized the need for more education as a way to empower older tenants and reduce stigma associated with unit condition issues (e.g., pest problems) and arrears. More frequent touch points with tenants was also recommended as a way to identify older adults at-risk of eviction and work proactively (instead of reactively) to support them. Service providers and tenants believed that system navigators working directly in the buildings would be a key facilitator to building trust and helping older tenants access needed services. Outcomes of the have several program and policy implications for TCH, as they partner with the City of Toronto to design a new integrated service model for the seniors-designated buildings.

scholarly journals Factors that Influence the Intention to Adopt Halal Logistics Services among Malaysian SMEs: Formation of Hypotheses and Research Model

2016 ◽  
Vol 12 (7) ◽  
pp. 151 ◽  
Author(s):  
Zuhra Junaida Binti Ir Mohamad Husny ◽  
Muhammad Zaly Shah Bin Mohammed Hussein ◽  
Mohd Iskandar Bin Illyas Tan
Keyword(s):  
Quantitative Research ◽  
Service Providers ◽  
Internal Factors ◽  
Political Condition ◽  
Adoption Factors ◽  
Intention To Adopt ◽  
Societal Culture ◽  
Logistics Service Providers ◽  
Status Characteristics ◽  
Adoption Intention

This study was aim to understand the influence of adoption factors on the intention of adopting an innovation (Halal Logistics) among Malaysian Halal SMEs. This research employed a quantitative research design using survey research method. Four objectives were established. The first is to formulate a model that identifies the influence of adoption factors on innovation (Halal Logistics) adoption intention among Malaysian Halal SMEs. This was achieved through literature reviews and preliminary study. Five halal compliant logistics service providers (LSPs) were contacted through phone and email correspondences. Seven research hypotheses were derived and seven factors that influenced the innovation (Halal Logistics) adoption intention were identified: the presence of familiarity with innovation, status characteristics, position in social network as internal factors as well as benefit, geographical setting, societal culture and political condition as external factors. The second objective is to develop an instrument that can be used to measure the influence of adoption factors on adoption intention among Halal SMEs.

Service quality in public health clinics: perceptions of users and health professionals

2017 ◽  
Vol 30 (8) ◽  
pp. 680-692 ◽  
Author(s):  
Domingos Fernandes Campos ◽  
Rinaldo Bezerra Negromonte Filho ◽  
Felipe Nalon Castro
Keyword(s):  
Public Health ◽  
Service Quality ◽  
Health Professionals ◽  
Healthcare Service ◽  
Service Providers ◽  
Public Health Services ◽  
Content Type ◽  
Health Clinics ◽  
Public Health Clinics ◽  
The City

Purpose The purpose of this paper is to investigate the expectations and quality gaps in services provided at city public health clinics in the city of Natal, Brazil, from the perspective of patients and healthcare service providers. Design/methodology/approach The research sample consisted of 1,200 patients who used public health services and 265 providers – doctors, nutritionists, physiotherapists, psychologists, pharmacists and managers at three health clinics in the city of Natal, Brazil. A scale with 25 health service attributes was used in data collection. Summary statistics and t-test were used to analyze the data. Findings The results show that the providers think that users have lower levels of expectations than those indicated by the users in all attributes. Providers and users have the most approximate insights into what attributes are considered most important: explanations, level of knowledge and attention dispensed by health professionals. Users and providers perceived similar quality gaps for most of the attributes. The gaps were statistically the same, when comparing the mean quality shortcomings by means of a Student’s test, considering a significance level of 5 percent, obtained independently by the manifestation of users and providers. Research limitations/implications The results reveal only a photograph of the moment. The study did not consider the differences that may exist between groups with different income levels, genders or age groups. A qualitative study could improve the understanding of the differences and coincidences of the diverse points of views. A more advanced research could even study possibilities so that health managers could promote changes in the service, some of them low cost, as the health professionals training for contact with patients. Practical implications The evaluation of the service quality complemented by the matrix of opportunities, importance × quality gaps generates information to help make decisions in the rational allocation of available resources and improvement of the quality of the service delivered to patients. Besides, it offers a focus to prioritize specific actions. Originality/value It is important to compare the perceptions of service quality between patients and the healthcare service providers who work in direct contact with them. The managers can smooth out these differences and ensure, over time, customer satisfaction. In this study, providers were asked to express what they think about the expectations of patients and about their own service performance delivered. Thus, not only the traditional gap 5 was measured, but it was also possible to evaluate the distance between what providers think that patients need and their actual needs.

scholarly journals Editorial

2015 ◽  
Vol 10 (1) ◽  
pp. v-vi
Author(s):  
Joby Thomas
Keyword(s):  
Human Resource ◽  
Community Involvement ◽  
Local Community ◽  
Service Providers ◽  
Work Life ◽  
Coastal Tourism ◽  
Wine Tourism ◽  
Travel And Tourism ◽  
The Creation ◽  
Tourism Service

Atna, Journal of Tourism Studies (AJTS) has offered a platform for the publication of quality articles on research and learning in tourism over the years, thus reading out to researchers and professionals in the field. The Journal has continued to make serious inroads to understand the varied aspects and issues related to the study of tourism. Scholars, with the submission of excellent articles and reviewers through their critical feedback have helped to enhance the quality of the articles published. We are grateful to all authors and reviewers for helping AJTS to build a quality journal among the travel and tourism community in our country. The scholarly contributions featured in the current issue range across such wide areas, as Tourism Development, Local Community and Tourism, Coastal Tourism, Human Resource Management in Tourism, Tourism Management and Heritage Tourism. “A Study on Creation and Development of Wine Tourism Circuits in Maharashtra, by Anupama Kotur Kaddi examines the most important considerations for the creation of wine tourism circuits and analyses the opinions of wine tourism service providers on the creation and development of wine tourism circuits in the wine regions of Maharashtra. Local Community Involvement in Tourism: A Content Analysis of Websites of Wildlife Resorts, by Nagarjuna G reports on the various activities and practices adopted by wildlife resorts for the development of the local community. “Sustainable Coastal Tourism: A Community Perspective,” by Joseph P D and Pakkeerappa P examines the indicators of coastal sustainability from the perspective of the local community along the selected beaches of Dakshina Kannada.  Cheryl Venan Dias and Venan Bonaventure Dias try to identify the human resource issues which are prevalent in the micro, small and medium travel, tourism and hospitality enterprises in their article “A Shift from Work-Life Balance to Work-Life Choices: A Study on Tourism Professionals in Goa”. 

scholarly journals Analysis on the Impact of the Ideology Differences on Films — Take The Captain and Sullyas Examples

2021 ◽  
pp. 127-132
Author(s):  
Weiyi Li ◽  
Keyword(s):  
United States ◽  
The United States ◽  
Cultural Background ◽  
Target Market ◽  
Cultural Backgrounds ◽  
Market Positioning ◽  
Social Ideology ◽  
The World ◽  
Similar Theme ◽  
The Impact

China and the United States share significant differences in social ideology and cultural backgrounds, resulting in many differences in narrative, humanistic expression, communication and target market positioning of films with the similar theme. This essay takes The Captain and Sully as examples. Through analysis and summary, the writer finds that the differences in social ideology and cultural background have an impact on the narrative tactic, target market, the production, and the circulation strategy of films. For example, at the narrative theme level, The Captain is country-centered, while Sully pays more attention to the inner changes of the characters. In terms of production, The Captain pays more attention to the excitement brought to the audience watching the movie, while Sully pays more attention to the movie story itself. In the choice of target market, the target market of The Captain is positioned in China, while Sully positioned in the world. The distinctive choices of plot and theme of the two films reflect the differences in cultures and ideologies of the two countries. The purpose of this essay is to provide film workers with new creative ideas through analysis, and to lead readers to think.

scholarly journals KOMODIFIKASI UPACARA NGARAS DAN NGIBAKAN ADAT SUNDA DI KOTA BANDUNG

2021 ◽  
Vol 4 (2) ◽  
Author(s):  
Muhamad Irfan Maulana Sidik ◽  
Sri Rustiyanti ◽  
Imam Setyobudi
Keyword(s):  
Qualitative Research ◽  
Research Methods ◽  
Service Providers ◽  
Qualitative Research Methods ◽  
Market Demand ◽  
The City

ABSTRAK Upacara tradisi ngaras dan ngibakan merupakan suatu tradisi yang dilakukan sebelum pelaksanaan hari pernikahan. Upacara ini, dilaksanakan oleh masyarakat Sunda termasuk pada masyarakat Sunda di Kota Bandung sebagai suatu cara yang dipercaya agar prosesi pernikahan dapat berjalan lancar. Dalam perkembangan era globalisasi, tradisi tersebut mengalami perubahan diakibatkan masyarakat Kota Bandung yang mudah mendapatkan arus globalisasi sehingga masyarakat lebih menyukai produk jasa yang lebih efisien dan praktis sebagai ciri masyarakat modern. Hal ini berdampak pada munculnya penyedia jasa yang memodifikasi tradisi ngaras dan ngibakan dengan mengikuti permintaan pasar untuk mendapatkan nilai komoditas maksimal. Tulisan ini, merupakan deskripsi analisis dengan menggunakan metode penelitian kualitatif. Adapun teori yang digunakan, yaitu komodifikasi. Penelitian ini, bertujuan untuk menggali sejauh mana proses komodifikasi serta dampak yang ditimbulkan terhadap masyarakat Sunda Kota Bandung itu sendiri.Kata Kunci : Komodifikasi, Upacara Tradisi, Ngaras dan Ngibakan ABSTRACT The ngaras and ngibakan ceremony is a tradition that is carried out before entering the wedding day. This ceremony, carried out by the Sundanese people in the city of Bandung as a trusted way for the wedding procession to run smoothly. In the development of the era of globalization, the tradition has changed due tothe people of the city of Bandung who are easy to get the flow of modernization so that people prefer service products that are more efficient and practical. This has resulted in the emergence of service providers who modify the ngaras and trap traditions that follow market demand to get maximum commodity value. This research, is a description of the analysis using qualitative research methods. The theory used is the Commodification. This study aims to explore the process of commodification and its impact on the Sundanese people of Bandung.Keywords: Commodification, Tradition Ceremony, Ngaras and Ngibakan

Accessible Tourism and Digital Platforms

2021 ◽  
pp. 235-247
Author(s):  
Catarina Meira ◽  
Isabel Silva Martins ◽  
Bruno Barbosa Sousa
Keyword(s):  
Special Needs ◽  
Corporate Responsibility ◽  
Qualitative Methodology ◽  
Digital Platforms ◽  
Study Context ◽  
The City

The disclosure of accessibility conditions in tourism supply encourages the demand for destinations. The fact that a destination seeks solutions in order to satisfy the needs and preferences of tourists, regardless of the nature and degree of their disability, fosters a spirit of social and corporate responsibility, contributing to a differentiated, competitive, and, at the same time, sustainable destination. Therefore, the present study aims to present the accessible resources in the city of Viana do Castelo, based on the Tur4ll platform. The objective is to analyse the tourism offer available and suitable for tourists with special needs (SN). By using a qualitative methodology, a diagnosis of the study context is presented, as well as the main constraints and limitations that are sometimes inherent to tourism with specific motivation.

Perceived Economic Impact of Religious Tourism: The Case of Zimbabwe

2020 ◽  
Vol 1 (2) ◽  
pp. 1-13
Author(s):  
Felicity N Ncube ◽  
Oliver Chikuta
Keyword(s):  
Economic Impact ◽  
Foreign Currency ◽  
Service Providers ◽  
Economic Value ◽  
Success Factor ◽  
Religious Leaders ◽  
Religious Tourism ◽  
Research Findings ◽  
Study Population ◽  
Tourism Service

Purpose: The purpose of the study was to assess the perceived economic impact of religious tourism in Zimbabwe. The research objectives were (1) to determine the nature of religious tourism in Zimbabwe, (2) to determine the key success factor for economically viable religious tourism in Zimbabwe, (3) to ascertain the perceived economic contribution of religious tourism, and finally (4) to propose strategies for economically sustainable religious tourism in Zimbabwe. Methods: The research adopted a qualitative approach and was descriptive in nature. The study focused on Harare and the study population was made up of a cross-section of tourism service providers in Harare, religious leaders, and the Zimbabwe Tourism Authority. Purposive sampling was used for service providers and as well as religious leaders. Results: The research findings revealed that there are a lot of religious tourism activities that take place in Zimbabwe, particularly Harare, and normally take the form of pilgrimages, religious conferencing, healing and deliverance nights, and worship. The perceived economic value derived includes employment creation for the locals, an increase in foreign currency generation, and an increase in sales revenue. The research findings also show that for religious tourism to be economically sustainable there is a need for government involvement, re-packaging of the product, and investment in local infrastructure. Implications: Zimbabwe Tourism Authority and the private sector need to take the religious tourism market seriously and make deliberate efforts to harness this growing market.

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