Does the service quality of urban public transport enhance sustainable mobility?

2018 ◽  
Vol 174 ◽  
pp. 1566-1587 ◽  
Author(s):  
Roberta Guglielmetti Mugion ◽  
Martina Toni ◽  
Hendry Raharjo ◽  
Laura Di Pietro ◽  
Samuel Petros Sebathu
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Sustainable Mobility ◽  
Urban Public Transport

scholarly journals Service quality of the urban public transport companies and sustainable city logistics

2020 ◽  
Vol 10 (1) ◽  
pp. 86-97 ◽  
Author(s):  
Jan Chocholac ◽  
Dana Sommerauerova ◽  
Jaroslava Hyrslova ◽  
Tomas Kucera ◽  
Roman Hruska ◽  
...  
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Age Groups ◽  
City Logistics ◽  
Quality Factors ◽  
Primary Research ◽  
Sustainable City ◽  
Customer Care ◽  
Urban Public Transport

AbstractThe issue of sustainable city logistics has steadily been developed over the last decades. Urban public transport companies can make a significant contribution to the concept of sustainable city logistics. The customers’ perception and satisfaction regarding urban public transport companies can be associated with the increased use of their services. The preference for urban public transport reduces the use of individual car transport, which is linked to the environmental pillar of sustainability. For the customers, the level of the provided service is very important. The article is focused on the evaluation of the outcomes from the primary research concerning the service quality performed by the urban public transport companies in the Hradec-Pardubice residential agglomeration. The goal lies in identifying gaps in service quality. The method used in this article is representative primary research. The primary research was carried out in the form of structured personal interviews with a representative sample of respondents. Selected statistical methods were used to evaluate the data. The results are discussed in the context of published research studies. Research in this article found that respondents are more satisfied with the quality of services performed by the urban public transport companies, but the perception of individual service quality factors varies from one user group to another. The research also confirms a different perceptions regarding customer care and comfort by different age groups of respondents. The article implies that public transport companies should pay attention to setting fare prices for different groups of passengers.

scholarly journals ANÁLISE DE PERCEPÇÃO QUALITATIVA DO TRANSPORTE PÚBLICO: UM ESTUDO DE CASO NA CIDADE DE BELÉM/PA

2016 ◽  
Vol 11 (2) ◽  
Author(s):  
Ricardo Bentes Kato ◽  
Bernardo Macêdo Bordalo ◽  
Tiago Da Silva Camelo
Keyword(s):  
Service Quality ◽  
Quality Indicators ◽  
Public Transport ◽  
Public Transportation ◽  
Policy Formulation ◽  
Quality Level ◽  
The Public ◽  
Public Transport System ◽  
Urban Public Transport

RESUMO: Com base nos indicadores de qualidade do sistema de transporte coletivo urbano em Belém - PA, medidos pela opinião dos usuários, esta pesquisa analisa a qualidade do sistema de transporte coletivo realizado por ônibus em um sistema não integrado. Por meio da aplicação de uma pesquisa de opinião com uma amostra dos usuários e, levantamento de critérios de qualidade do serviço, essa pesquisa analisou o grau de percepção de qualidade desse meio de transporte, tendo como referencial básico, parâmetros utilizados na biografia já publicada. Por meio da análise dos resultados determinou-se o nível do serviço ofertado pelas empresas operadoras do transporte coletivo em Belém. Fornecendo, assim, um diagnóstico a respeito da qualidade deste serviço que pode servir de subsídio na formulação de políticas públicas que visem melhorar o transporte público urbano em Belém - PA. ABSTRACT: Based on the quality indicators of the urban public transportation system in Belém – PA, measured by the opinion of users, this research analyses the quality of public transport system of the bus modality, in a non-integrated model. Through the application of a opinion survey, with a sample of the users and the determination of service quality indicators, this research analyzed the level of user perception about the quality of the service provided by this typology of transport, taking as a reference for the development of this research, parameters used in the published biography. Through the results analysis, it was determined the service quality level offered by the public transport companies in Belém. Thus, the main contribution of this research is to provide a data base for public policy formulation allowances to improve urban public transport in Belém – PA.

scholarly journals Promoting Sustainable Mobility: A Perspective from Car and Public Transport Users

2021 ◽  
Vol 18 (9) ◽  
pp. 4715
Author(s):  
Audrius Dėdelė ◽  
Auksė Miškinytė
Keyword(s):  
Public Transport ◽  
Adult Population ◽  
Individual Characteristics ◽  
Urban Mobility ◽  
Sustainable Mobility ◽  
Bicycle Safety ◽  
Key Factor ◽  
The Individual ◽  
Significant Factors

Sustainable mobility is becoming a key factor in improving the quality of life of the residents and increasing physical activity (PA) levels. The current situation of sustainable mobility and its analysis is a first step in understanding the factors that would encourage residents to discover and choose alternative modes of travel. The present study examined the factors that encourage the choice of active modes of travel among urban adult population. Walking and cycling were analyzed as the most sustainable forms of urban mobility from the perspective of car and public transport (PT) users. Total of 902 subjects aged 18 years or older were analyzed in the study to assess commuting habits in Kaunas city, Lithuania. The majority (61.1%) of the respondents used a passenger vehicle, 28.2% used PT, and only 13.5% used active modes of travel. The results showed that safer pedestrian crossings, and comfortable paths were the most significant factors that encourage walking. A wider cycling network, and bicycle safety were the most important incentives for the promotion of cycling. Our findings show that the main factors encouraging walking and cycling among car and PT users are similar, however, the individual characteristics that determine the choice of these factors vary significantly.

scholarly journals Rail-based Public Transport Service Quality and User Satisfaction – A Literature Review

2020 ◽  
Vol 32 (3) ◽  
pp. 423-435 ◽  
Author(s):  
Ahmad Nazrul Hakimi Ibrahim ◽  
Muhamad Nazri Borhan ◽  
Nur Izzi Md. Yusoff ◽  
Amiruddin Ismail
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Public Transport ◽  
User Satisfaction ◽  
Traffic Congestion ◽  
Information Quality ◽  
Service Providers ◽  
Delphi Approach ◽  
Rail Travel

While rail-based public transport is clearly a more advanced and preferable alternative to driving and a way of overcoming traffic congestion and pollution problems, the rate of uptake for rail travel has remained stagnant as a result of various well-known issues such as that commuters either use a more reliable and comfortable alternative to get from A to B and/or that they are not satisfied with the quality of service provided. This study examined the factor of user satisfaction regarding rail-based public transport with the aim of discovering precisely what factors have a significant effect on the user satisfaction and uptake of rail travel. This was approached using both the Delphi approach and a thorough review of the current literature, focusing on a total of nine possible factors affecting passenger satisfaction with rail travel availability of service, accessibility of service, ticket or pass, punctuality, clarity of information, quality of customer service, comfort, safety, and image. Also discussed were 29 extra possible attributes and several measures that were implemented in various countries to increase the service quality. It was concluded that this review will provide valuable information for policymakers, researchers and service providers in terms of specifying the service factors most worth investigating if the quality of this crucial means of transport is to be raised.

Features of entropy orderliness of transportation process for typical routes of urban public transport

2020 ◽  
pp. 3-9
Author(s):  
Artur Igorevich Petrov ◽  
Keyword(s):  
Relative Entropy ◽  
Public Transport ◽  
Spatial Location ◽  
Entropy Method ◽  
Transport Services ◽  
Transportation Process ◽  
Urban Public Transport ◽  
Definition Of ◽  
Public Transport Services

The paper presents the possibility, necessity, ideology and essence of the entropy method of estimating the orderliness of the transportation process in relation to urban public transport. Examples of numerical definition of the relative entropy of the transportation process on typical public transport routes are given. The paper shows that the level of orderliness of the transportation process, identified by relative entropy, is determined by the specifics of the spatial location of public transport routes in terms of the urban area and mainly depends on the quality of users of public transport services.

scholarly journals INDICATORS OF SERVICE QUALITY OF PUBLIC TRANSPORT / VIEŠOJO TRANSPORTO PASLAUGŲ KOKYBĖS RODIKLIAI

2018 ◽  
Vol 10 (0) ◽  
pp. 1-7
Author(s):  
Vaida Vabuolytė ◽  
Rasa Ušpalytė-Vitkūnienė
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Evaluation Process ◽  
Transport Service ◽  
Service Network ◽  
Service Demand ◽  
Wide Range ◽  
The City ◽  
Public Transport Service

This article presents the findings in the field of public transport planning, routes network optimization and service demand affecting indicators as well as analysis of public transport indicators in Klaipėda City. It investigates a wide range of approaches to the evaluation process of service quality of public transport proposed by scientists and these field practitioners and defines the most significant indicators. The article encourages discussions for further research of defined indicators of public transport service and proposes its ranking from the most significant one. Findings are suggested being used for policymakers, planners or other researchers as the base for the evaluation of public transport service network in cities, also to evaluate the quality and compare the results among transport districts within the city limits. By knowing the core of the problem of the network of public transport service, it is possible to plan the changes and improve the service quality, therefore, ridership of the system. Santrauka Šiame straipsnyje pristatyti viešojo transporto planavimui, maršrutų tinklo optimizavimui bei šios paslaugos poreikiui įtakos turintys veiksniai (rodikliai) ir taip pat viešojo transporto veiksnių (rodiklių) analizė Klaipėdos mieste. Jame nagrinėtas įvairių mokslininkų ir šios srities specialistų požiūris į viešojo transporto paslaugų kokybės vertinimą ir išskirti svarbiausi rodikliai. Straipsnyje skatinama diskusija dėl tolesnio viešojo transporto rodiklių tyrimo ir siūloma juos įvertinti pagal svarbumą. Siūloma, kad politikos formuotojai, planuotojai ar kiti tyrėjai rodiklius taikytų kaip pagrindą viešojo transporto paslaugų tinklui vertinti miestuose, taip pat įvertintų tinklo kokybę ir palygintų rezultatus tarp miesto transportinių rajonų. Nustačius viešojo transporto tinklo problemas, galima planuoti pokyčius ir pagerinti paslaugų kokybę, kartu padidinant sistemos naudojimą.

scholarly journals Development of material and technical base urban transport companies in Western Siberia in years of eighth five-year plan (1966–1970)

2020 ◽  
Vol 5 (4) ◽  
pp. 9-15
Author(s):  
M. K. Alafiev ◽  
Keyword(s):  
Public Transport ◽  
Western Siberia ◽  
Urban Transport ◽  
Rolling Stock ◽  
Passenger Traffic ◽  
Transport Services ◽  
Technical Base ◽  
Urban Public Transport ◽  
New Type

The article discusses the main activities of state authorities, labor collectives of transport enterprises in Western Siberia to improve the operation of urban public transport in the region during the eighth five-year plan (1966-1970). During the study period, the increase in the level of transport services for urban residents was directly related to measures to develop and strengthen the material and technical base of passenger transport enterprises, technical re-equipment of automobile and tram rolling stock, and construction of a new type of public transport in Western Siberia – the urban trolleybus. The author comes to the conclusion that during the eighth five-year plan, urban public transport enterprises in the region received significant material and technical development, which became the basis for increasing the volume of passenger traffic and improving the quality of transport services for the urban population of the West Siberian region

scholarly journals Optimizing the Subsidy Calculation Model of Urban Public Transport

2021 ◽  
Vol 2021 ◽  
pp. 1-10
Author(s):  
Yunhong Shao ◽  
Chunqin Zhang ◽  
Daoyou Wang ◽  
Jing Zhou ◽  
Min Hong
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Public Transportation ◽  
Calculation Model ◽  
Dual Model ◽  
Scientific Model ◽  
Proposed Model ◽  
Urban Public Transport ◽  
Clear Identification ◽  
The Government

In recent years, to alleviate and resolve the traffic problems in China, the government introduced a series of policies to subsidize public transportation. Accordingly, to effectively implement these financial subsidies, the formulation of a scientific model of urban public transport subsidy calculation, strict control of the total amount of financial subsidies, and clear identification of subsidy targets are necessary. In this study, a linear dual model is developed based on the principle of resource allocation and the economic meaning of shadow prices. The public transportation system of a city in China is considered an example, and both public transport operators and public interest stakeholders are considered. The subsidy calculation for service quality improvement is established for public transportation operations and vehicle transformation. Based on the validation using the above example, the calculation result is found to approximate the actual value, indicating the feasibility of the proposed model. Finally, this article presents suggestions pertaining to subsidy mechanism, operating environment, and service quality as a reference for urban public transport subsidies.

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