Citizens' Satisfaction with Government Performance in Six Asian-Pacific Giants

2010 ◽  
Vol 11 (1) ◽  
pp. 51-75 ◽  
Author(s):  
ZHENGXU WANG
Keyword(s):  
Good Governance ◽  
Government Performance ◽  
Factors Affecting ◽  
Citizen Satisfaction ◽  
The Public ◽  
Expert Opinions ◽  
Normative Issues ◽  
Asian Pacific ◽  
Macro Variables

AbstractAssessment of the quality of governance has so far relied on socioeconomic statistics and expert opinions, while largely neglecting citizens’ perceptions. Using AsiaBarometer 2008 data, this paper examines the factors affecting citizens’ satisfaction with their government in six Asian-Pacific countries: America, Australia, China, India, Japan, and Russia. I found citizen satisfaction with the public services they receive, such as education, healthcare, and public safety, matters most in their assessment of government performance. Individual satisfaction with income, job, and housing also matters. The respondent will disapprove government performance if he or she thinks corruption is serious in government, or elected officials stop caring about citizens once voting is finished. In terms of macro variables, economic condition of a country seems to matters significantly. Especially, if a country's economy is growing fast, citizens are much more likely to be satisfied with government performance. Large within-country variations exist in countries such as China and India, where citizens of different cities or regions may give rather different assessments of government, suggesting many contextual variables not captured by this study. Lastly, citizens’ satisfaction with government performance seems to be highly divergent from international organizations’ evaluation of governance quality, such as the World Bank Governance Index. This raises both methodological and normative issues regarding the proper approaches to measuring good governance.

scholarly journals KOMITE AUDIT UNTUK MENINGKATKAN TATA KELOLA PEMERINTAHAN DAN PENYAJIAN LAPORAN KEUANGAN DALAM RANGKA PENINGKATAN KINERJA PEMERINTAH DAERAH (STUDI KASUS PEMERINTAH DAERAH KABUPATEN BELITUNG)

2014 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Alexander Ikhsan ◽  
Antar MT Sianturi
Keyword(s):  
Local Government ◽  
Audit Committee ◽  
Good Governance ◽  
Financial Statements ◽  
Financial Statement ◽  
Audit Committees ◽  
Government Performance ◽  
Qualitative Descriptive ◽  
Improved Performance

This research is a qualitative descriptive study entitled “Audit Committee to Improve Governance and Financial Statement in order to Improved Performance of Local Government (Case Study of District Government Belitung)”. The purpose of this study was to determine how much influence of the audit committee in the local government in order to improve governance and the quality of local government financial statement, and its associations with local government performance. Measuring the importance of the audit committee, which was measured using interviews with 15 respondents who have an influence on governance in the Belitung District Based on these results, we can conclude that audit committees in local government will improve the governance and the quality of local government financial statements presentation. And from the results of this study also found that the good governance and quality of local government financial statements presentation will improve the overall local government performance

scholarly journals KINERJA LEMBAGA PERWAKILAN RAKYAT DAERAH (Studi Deskriptif Kualitatif Di DPRD Kota Bengkulu)

2015 ◽  
Vol 1 (2) ◽  
Author(s):  
Harius Eko saputra
Keyword(s):  
Mass Media ◽  
Public Service ◽  
Public Services ◽  
Research Seminar ◽  
Factors Affecting ◽  
The Public ◽  
Current Implementation ◽  
The One ◽  
The Right

Almost every day, in various mass media, especially in newspapers, it is found that there are so many complaints and unsatisfactory opinions from the community, as the customer, towards the current implementation of public service. These complaints and unsatisfactory opinions can describe how bad the quality of the current public service is, which is benefited by the community. It may be the right time for the community to be treated as citizens, who will have rights and give priority to their rights for being served afterwards. They are not anymore being considered as clients who previously have no any choice in choosing and in determining what kind of service that they really want to. There are so many results from research, seminar and writings that are conducted by experts in which their works talk about the implementation of a good and qualified public service. Currently, however, the qualified public service has not yet implemented as should have been. The implementation of public service still acts as however it please to be and only emphasize on its own interest without considering the consumer’s importance as the party that should really be served as well as possible. For this reason, a research, which is done in Service Integrated Unit of the Jember Regency, tries to find out any factors affecting quality of the public services. The main core of the public service implementation is the quality of norm of the service executor. The matter that should be realized is that the executor is the person who should serve for the community, and the community is the one who should be served as well as possible.Keywords: Implementation of public service, legislatif

scholarly journals From Practices to Teaching: Challenges and Opportunities of Public Administration in the Arab World

2019 ◽  
pp. 74-98
Keyword(s):  
Public Administration ◽  
Good Governance ◽  
Arab World ◽  
Arab Countries ◽  
Negative Consequences ◽  
The Public ◽  
Challenges And Opportunities ◽  
History Of ◽  
Governmental Institutions

This paper examines the challenges facing PA education, considering the colonial heritage of the region. Over the past decade, researchers have paid attention to Public Administration (PA) and its education in the Middle East. Many explored the history of the PA in the region and the quality of PA programs within high education institutes. In the context of the developmental challenges that face the current generation in the region, and under the current political circumstances which have negative consequences on PA, many voices call for a reliable and high-quality PA education and good governance, which includes accountability, transparency, democracy, and other concepts related to bureaucratic machinery within the public institutions. There is therefore a need to examine what governmental institutions, together with academic institutions in the Arab States, are doing to make significant progress in this field. The paper examines the main challenges facing PA education in Arab countries.

scholarly journals PENERAPAN GOOD GOVERNANCE DALAM PELAYANAN PUBLIK (Studi Tentang Kualitas Pelayanan Elekronik Kartu Tanda Penduduk Berbasis Good Governance Di Kecamatan Sukolilo Surabaya)

2018 ◽  
Vol 4 (1) ◽  
Author(s):  
Arif Cahyadi ◽  
Bagoes Soenarjanto
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Public Service ◽  
Good Governance ◽  
The Public ◽  
The Government ◽  
Gathering Data

Implementation of good governance in public service. The principles of good governance is the government whether it is done in the government in the implementation of the public service. So this research aims to determine and analyze the value of the application of good governance and also knowing and analyzing yhe value of the quality of public service in the Sukolilo in Surabaya. The gathering data carried out by using interviews conducted with the head of the sie the government, as well as questionnaires in the spread of the Sukolilo in Surabaya with the amount of an informant for the 25 people who take care of the sevice E – ID cards, and also use techniques the observation of data – data obtained from the Sukolilo in Surabaya. The data analysis carried out in this study is the reduction of data to select the data according to the research, also the presentation of data with the present data that has been reduced and obtained from the Sukolilo, Surabaya, and also use techniques of pigeons gathered to conclude the data that has been reduced and is served. The results of this that the value of the implementation of the principle of good governance in the service of the E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 21,6 and obtained also the results of this research that the value of the quality of service E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 51. Keywords: good governance, the quality of public service. 

scholarly journals Integrating Servqual-Kano-QFD for Social Insurance Service Quality Improvement in Surabaya

2021 ◽  
Vol 14 (1) ◽  
pp. 50
Author(s):  
Dwi Dini Pratiwi
Keyword(s):  
Customer Satisfaction ◽  
Quality Function Deployment ◽  
Social Insurance ◽  
Good Governance ◽  
Strategic Decision ◽  
Insurance Company ◽  
The Public ◽  
The Social ◽  
The Government

For companies engaged in the service-providing sector, good service by meeting customer's desires and needs is a must in order to thrive competitively. This case study was conducted on service provided by the government social insurance company engaged in traffic accident insurance services in Surabaya. As an industry that provides service, customer satisfaction is of importance in order to gain trust from the public, reduce negative opinion in public, and support the objective of good governance. This study integrated the SERVQUAL-Kano method to evaluate customer satisfaction concerning 18 service attributes related to service provided by the social insurance company. Further efforts were then made to find solutions for service attributes with low satisfaction scores by using the Quality Function Deployment (QFD) method. Therefore, the results can help to improve the quality of service. The results were in the form of a priority improvement design for strategic decision recommendations that can be implemented by the company to increase customer satisfaction.

The Public Procurement and the Quality of Services: The Case of Moscow Hospitals

2020 ◽  
pp. 118-131
Author(s):  
Margarita  V. Kravtsova
Keyword(s):  
Public Procurement ◽  
Medical Services ◽  
Key Factors ◽  
High Quality ◽  
Factors Affecting ◽  
The Public ◽  
Goods And Services ◽  
The Difference ◽  
Positive Effect

The work is devoted to the search for answers to the question: “Are there any differences in the public procurement of customers who provide services of different quality?”. The article identifies the stages of the hospital procurement process in the contract system and highlights the main customer strategies used in the auction. The results of an independent quality assessment are examined and comparative hospital characteristics with low and high quality rating are conducted. The hospital needs according to the types of purchases and their annual volumes of contracts are analyzed. The advantages of competitive procedures are determined and the key factors affecting the level of competition with possible risks of unreliable execution of contracts are identified. The empirical study is based on the database which includes 5390 contracts of 2 hospitals in Moscow for years of 2011–2017. Using the methods of econometric analysis, in particular, the method of least squares and the difference in the average, the hypothesis is tested the high competition has a positive effect on the quality of medical services. The constructed regression models show that the customer providing high quality services has low competition and small rebates at the auction. At the same time there are more contract terms, delays in the supply of goods and services as compared with the customer providing low quality services. Thus it was found that the underestimation of competition at the auction indicates the desire of the hospital to guarantee a higher quality of medical services to patients while as aggressive bids of participants lead to the supply of poor purchases. The results of the study may be useful for the competent authorities in the development of legal acts for the participants of the contract system in the field of health procurement.

scholarly journals Child nutrition and growth: butterfly effects?

2008 ◽  
Vol 99 (S1) ◽  
pp. S40-S45 ◽  
Author(s):  
France Bellisle
Keyword(s):  
Early Life ◽  
Weight Control ◽  
Child Nutrition ◽  
Energy Regulation ◽  
Factors Affecting ◽  
Expert Opinions ◽  
Nutritional Influences ◽  
Body Weight Control ◽  
The Impact

The international symposium organised by the Danone Institute as a pre-congress satellite of the European Nutrition Societies Congress, in Paris, in July 2007, brought together experts of child nutrition and behaviour. These experts coming from several countries of Europe and North America shared their views on the impact of numerous factors affecting child eating and health in present-day developed societies. Topics included nutritional influences during foetal life, early life development of food likes and dislikes, neophobia, ability for energy regulation, impact of media and advertisement, etc. Most contributions addressed the obesity epidemics and the problems associated with body weight control. Other aspects of child health were also considered, for example the nutritional challenge of adequately feeding children with type 1 diabetes. The nine speakers were asked to underline practical strategies to improve nutrition in early life, so as to maximise health, growth and quality of life in today's environment. The present paper is a summary of the ideas expressed by the experts, highlighting agreements, convergences, and occasional disagreements between expert opinions.

scholarly journals Evaluation of the Quality of Service Muasalat Oman Company

2020 ◽  
Author(s):  
Ali Khaliah Al Bluish ◽  
Hussin A.M Yahia
Keyword(s):  
Customer Satisfaction ◽  
Public Transportation ◽  
Service Industry ◽  
Raw Materials ◽  
Factors Affecting ◽  
Customer Perception ◽  
The Public ◽  
Transportation Sector ◽  
Spss Software

Public transportation is one of the significant contributor towards the economic growth and development of a country as it facilitates the movement of people, labour, products and services and raw materials among others. With the increasing competition and options in the public transportation sector, the customers have become highly demands and expect to be served better by the companies. There are many factors affecting the customer perception and the customer satisfaction level considering the public transportation including the quality of the buses, timing and punctuality of the business. The aim of this research is to examine the degree of service quality and customer satisfaction in the transport service industry in Oman, a case on Mwasalat Bus Way Company.  The data was collected via the questionnaire distributed among the   medium among the travelers. The data collected has been transformed into numerical format for ease of analysis using the SPSS software 23. The researcher has relied on the software for conducting the reliability test, frequency distribution test, cross tabulation and correlation analysis for assessing the potential relationship between different variables of the study. The research finding has indicated that through Urban transportation sector in Oman is focused on offering high quality service to the customers, there is need for the sector to offer additional benefits to reflect their adoption of market trends as in the free Wi-Fi access while travelling, electronic devices charging points and the latest means of payments like over the phone among others.

scholarly journals Spending on K-12 Public Education: The Lebanese Case

2022 ◽  
Vol 9 (1) ◽  
pp. 1-25
Author(s):  
Tarek Shal
Keyword(s):  
Public Education ◽  
Review Paper ◽  
Public Spending ◽  
Quality Of Education ◽  
Policy Makers ◽  
Factors Affecting ◽  
The Public ◽  
K 12 ◽  
Desk Review

The purpose of this paper was to examine the public spending on education in Lebanon, in order to make recommendations for executives to strategize this sector. This is a desk review paper that uses secondary resources, using rigorous criteria for document selection. The paper overviews the importance of spending on education and its relationship with the overall quality of education. It highlights the different factors affecting public spending peculiar to the Lebanese context, the various challenges confronting the Lebanese K-12 public education sector, and the spending of Lebanon on it. It provides recommendations for stakeholders and policy-makers on areas that require more attention in terms of spending.

scholarly journals Factors Affecting the Performance of Public Sector Practitioners in the Republic of Congo

2020 ◽  
Vol 12 (2(I)) ◽  
pp. 42-61
Author(s):  
Gildas Moukouyou-Kouaka ◽  
Olawumi Dele Awolusi
Keyword(s):  
Public Sector ◽  
Performance Management ◽  
Republic Of Congo ◽  
Factors Affecting ◽  
The Public ◽  
Root Cause ◽  
The Republic ◽  
Traditional Approaches ◽  
Descriptive Survey

In most of the structures of the public sector in the Republic of Congo, the quality of services provided to the general public has never been of good quality as perceived by the population. Consequently, the purpose of this study is to understand the root cause of inefficiency in the public sector of the Republic of Congo. A descriptive survey was designed for this purpose. Gill et al. (2008) argument on the most preferred use of interviews questionnaires in qualitative research was utilized to gather data from the sampled respondents. The data obtained from the individual's interviews were analysed using SPSS software. The traditional approaches of employee's performance management were analysed and plotted. The results of the study revealed that many employees were not adequately trained to perform their duties; in the meantime, most of these employees have not received any training in the last 10-15 years. Furthermore, it was also revealed that the top management doesn't undertake performance management appraisal and also the latter doesn't promote career development. Therefore, the employees suggested capacity building training. Revision of the salary scale and improvement of working conditions as the things that needs to be changed to improve their performance. Finally, the researcher concluded that among others actions that can be taken there is need to initiate a restructuration of the public sector in the Republic of Congo

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