scholarly journals E-government Potential in Social Service Delivery: Regional Context

2021 ◽  
Vol 100 ◽  
pp. 04003
Author(s):  
Vasyl Popovych ◽  
Serhii Shcherbyna ◽  
Halyna Barshatska ◽  
Olena Baluchtina

The article identifies the potential for introducing a system of electronic social services in the context of electronic government development in Ukraine. The definition of an electronic social service as a social service is given, fully or partially provided with the help of social protection institutions online services and the population social services, to individuals, certain social groups who are in difficult life circumstances. It has been determined that the development of modern information use and communication technologies and the Internet already allows the use of various forms of providing and receiving electronic social services, is spreading due to the state policy of public services digitalization ("the state in a smartphone"), among which a special demand is registration in electronic the form of social benefits, benefits, pensions and the like. According to the results obtained, the greatest potential for introduction into the social service system is possessed by social services, psychological online consultations, distance learning and socio-economic services. Among the factors for optimizing the implementation of electronic social services, the most significant identified are the following increases in budget funding, computer population, information support for the introduction of the electronic social services system through social advertising, increasing the level of technical support and access to the Internet.

2017 ◽  
Vol 27 (4) ◽  
pp. 25-31
Author(s):  
Jacquelyn Elkington

Pakiwaitara (Elkington, 2001) came about as a gap identified in social service delivery between western, middle class, dominant culture and the healing of Māori whānau in crisis. While education has responded to this gap by offering bicultural training, ensuring more Māori components within degree programmes, etc, social services statistics are still high for Māori and indigenous peoples. It has helped to shift the definition of cultural supervision to inside the definition of specialised professional supervision (Elkington, 2014), but now continued invisibility of values and beliefs, particularly that of Tauiwi, exacerbate the problem. The challenge must still be asserted so that same-culture practitioners are strengthened in same-culture social work practice (eg, by Māori, for Māori), and to avoid when possible, or otherwise by choice, white dominant-culture practice, for all-and-every-culture social work practice (eg, by Pākehā, for everyone).


2021 ◽  
Vol 66 ◽  
pp. 113-117
Author(s):  
M.O. Buk

This article is dedicated to the analysis of the essential hallmarks of social services procurement. The attention is focused on the absence of the unity of the scientists’ thoughts as for the definition of the term “social procurement”. It has been determined that in the foreign scientific literature the scientists to denote the term “social procurement” use the notions “social contracting”, “social order” and “social commissioning”, and they use these notions with slightly different meanings. Therefore, the notion “social procurement” is defined as: 1) activity of a country; 2) form of the state support; 3) complex of measures; 4) legal mechanism. The article has grounded the expediency of the definition of social procurement in the legal relations of social care as a special legal way to influence the behavior of the parties of the social care legal relations. The publication advocates the idea that social procurement is one of the conditions for the rise of the state and private sectors partnership. The state-private partnership in the legal relations regarding the provision of social services is proposed to be defined as cooperation between Ukraine, AR of Crimea, territorial communities represented by the competent state bodies, self-government bodies (authorized bodies in the sphere of social services provision) and legal entities, but for the state and municipal enterprises and establishments, and organizations (providers of social services) regarding the provision of social services, which is carried out on the basis of an agreement and under the procedure set by the Law of Ukraine “On Social Services” and other legal acts that regulate the social care legal relations. The article substantiates the thesis that the subject of the social procurement is social services and resolution of social issues of the state/regional/local levels in the aspect of the satisfaction of the needs of people/families for social services (state/regional/local programs of social services). It has been determined that the main forms of realization of the social procurement in the social care legal relations are public procurements of social services and financing of the state/regional/local programs of social services. The public procurement of social services is carried out under the procedure set by the Law of Ukraine “On  Public Procurement” taking into account the special features determined by the Law of Ukraine “On Social Services”. The social procurement in the form of financing of the state/regional/local programs of social services is decided upon the results of the tender announced by a client according to the plan for realization of the corresponding target program.


Author(s):  
Oleh Dzoba ◽  
Nataliia Stavnycha

Summary the article has analyzed the existing scientific and methodological approaches to assessing the level of social security of the state. It was revealed that they differ because: scientists include various components that form social security; they use various indicators and calculation methods; have various aspects of both generalization and practical direction. It was revealed that most often the components of social security include: safety of life, health, social protection and aspects of social and labor relations. The methods that are most often used in calculating the level of social security were considered. It was proved that in assessment, the selection of indicators that pose a threat, is the difficult task. It was revealed that there is no legally approved methodology for assessing the social security of the state. The use of various social security assessment methodologies was analyzed. Emphasis was placed on the selection of indicators used in these techniques. It was concluded that for assessing the social security of the state, an integral indicator is used most often. At the same time, scientists prefer their own set of indicators. The author’s definition of «social security» was presented, which allowed the formation of four components of the state’s social security (life, poverty, health and education). It was established that the choice of indicators for assessing the social security of the state should cover a retrospective period and should be based on both reporting and calculated data. A hierarchical model of an integral indicator of state social security was proposed. There was defined a set of indicators for each of proposed component. The following algorithm has been proposed for assessing the integral indicator of state social security: the formation of the components of social security and the definition of indicative indicators for each of the components; formation of a database; determination of an integral indicator; determining the influence of each component on the change in the integral indicator; interpretation of indicators; determining the sustainability of hazardous trends.


2020 ◽  
pp. 95-106
Author(s):  
Halyna KULYNA ◽  
Nataliya NALUKOVA

Introduction. In the conditions of digital society formation, the informatization of the social security sphere is a necessary component and guarantee of successful implementation of social policy aimed at quality and timely satisfaction of citizens' needs. Therefore, a prerequisite for the effective functioning of social protection and public service authorities is the development and technical innovation of social services and channels for their implementation through automated information systems, should be consistent with the innovation strategy of development of the social sphere as a composite digital economy of the state. Purpose is to substantiate the expediency of application of the newest digital technologies in the sphere of social security and novelization of social services on this basis, as well as to reveal features and advantages of social protection of the population through automated information systems and channels of their implementation. Results. The necessity and role of informatization in the modern digital society and the main challenges that lead to its implementation in the field of social security have been substantiated. The key automated information systems, which contribute to the construction of a common information space of the social sphere and allow to increase social protection of the population in domestic conditions, as well as the emergence of a new service-oriented social service with a wide range of information and communication services, have been analyzed. The necessity of training and retraining of highly qualified creative specialists of new specialties was noted and generalized principles of systems of skills development in the conditions of informatization, which are important in the selection of social workers, were defined. Conclusions. Social protection and social welfare institutions, when formulating their own strategies, should consider the information and communications technology vector of development as an essential means of improving their functioning, since this will determine the effectiveness of social policy implementation in the State and the level of satisfaction of citizens with social services. The results of informatization of social processes are manifested in the implementation of automated information systems and the construction of a single unified information space of social security, the development of new service products, electronic filing of documentation and simplification of procedures for obtaining social security, transparency of social security and, as a result, successful social policy.


2015 ◽  
pp. 392-422
Author(s):  
Zhaohao Sun ◽  
John Yearwood

Web services are playing a pivotal role in business, management, governance, and society with the dramatic development of the Internet and the Web. However, many fundamental issues are still ignored to some extent. For example, what is the unified perspective to the state-of-the-art of Web services? What is the foundation of Demand-Driven Web Services (DDWS)? This chapter addresses these fundamental issues by examining the state-of-the-art of Web services and proposing a theoretical and technological foundation for demand-driven Web services with applications. This chapter also presents an extended Service-Oriented Architecture (SOA), eSMACS SOA, and examines main players in this architecture. This chapter then classifies DDWS as government DDWS, organizational DDWS, enterprise DDWS, customer DDWS, and citizen DDWS, and looks at the corresponding Web services. Finally, this chapter examines the theoretical, technical foundations for DDWS with applications. The proposed approaches will facilitate research and development of Web services, mobile services, cloud services, and social services.


2013 ◽  
pp. 685-702 ◽  
Author(s):  
Lyn Kathlene

This chapter describes and analyzes the effectiveness of two methodological techniques, cognitive mapping and geographical information systems (GIS), for identifying social service resources. It also examines the processes used to integrate hand-drawn map information into geocoded data points and provides recommendations for improving efficiency and precision. As a first step to integrate Jefferson County social service delivery into community-based child welfare “systems of care” (SOC), both formal and informal services had to be identified. Cognitive mapping, a process by which participants draw visual representations of geographical areas, was conducted with 247 participants in Jefferson County, Colorado. Over 3,500 resources were identified and entered into a GIS to analyze the availability, capacity, and distribution of social services in the county and within communities. Identification of community resources via cognitive mapping and GIS analysis provide: (1) a comprehensive database of existing services; (2) a basis to build communication networks and cooperation among government and community providers; (3) the ability to create an efficient system that avoids duplication of efforts; (4) an understanding of the geographical distribution of resources; (5) the identification of resources lacking in the county and specific communities; and (6) knowledge differences among diverse participant groups.


2007 ◽  
Vol 13 (1_suppl) ◽  
pp. 48-50 ◽  
Author(s):  
Andrew A Reeves ◽  
Nigel M Barnes ◽  
Tom Mizutani ◽  
Steve J Brown

A pilot telecare system was trialled in Liverpool. It was used to support the provision of care to 21 of the city council's elderly and frail social services clients. A typical installation consisted of about 20 wireless, ambient sensors in the client's home. A home gateway device ran alerting algorithms designed to learn the normal patterns of user behaviour and to identify deviations from this in real-time. When deviations were detected, social service delivery teams were alerted to a possible cause for concern. The pilot service ran for about 30 months and included a period of examination by independent evaluators. The evaluation found that overall the people who used the service – both users and carers – were overwhelmingly pleased with it and viewed it as a great success.


1983 ◽  
Vol 25 (4) ◽  
pp. 151-159
Author(s):  
Catherine A. Rivlin

Direct federal support and corporate philanthropy are two of the many mechanisms of social service delivery in the U.S. The ongoing federal retrenchment reflects both a public decision to reduce the overall level of spending and a pressure to reallocate responsibility for providing some social services from one source to another. The success of this reallocation depends on the match between provider abilities and incentives and the characteristics of the social programs demanded from that provider. The author draws from theory and recent history a partial list of criteria for policymakers to consider in deciding who should be responsible for providing various public services.


2005 ◽  
Vol 27 (3) ◽  
pp. 20-24 ◽  
Author(s):  
Deborah Youngblood ◽  
Michelle Rosenthal

What can we learn about kinship care and the effective delivery of supportive social services when we talk to relative caregivers in San Francisco, California? Practicing anthropology in a social service setting with kinship caregivers raises some interesting questions regarding "fictive kin" and effective social service delivery. Our findings from a four-year mixed methods study of kinship care families illuminate the ways that kinship families rely on a community-based social service program in a familial manner. Furthermore, the perception of social service providers functioning like extended family members both increases client satisfaction with the services as well as the ability of social service workers to build positive working relationships with clients.


2021 ◽  
Vol 121 ◽  
pp. 03013
Author(s):  
Nadezhda Anatolievna Shaidenko ◽  
Elena Yakovlevna Orekhova ◽  
Alexander Nikolaevich Sergeev ◽  
Svetlana Nikolaevna Kipurova

State family policy and its important direction, which is the improvement of the living conditions of orphans and children left without parental care, require constant updating due to socio-economic and political circumstances. Changes should concern both the state level and the level of specific regions. The improvement of the forms and methods of relations between the state, family and children in a particular country is possible with the consideration of the advanced achievements and miscalculations of other states in this policy. Therefore, it is highly important for the theory and practice of the development of Russian family state and regional policy to study the experience of France. The study made it possible to draw conclusions about the specifics of state policy in the formation of family and childhood in France. In this period, family policy in France has gone from exclusion from the family by the school to a discourse of cooperation. Particular attention is paid to the French School Orientation and Reform Act of June 8, 2013, of particular interest. It recognizes the importance of establishing partnerships between the school and the family and proposes measures of cooperation between school and family, some of which are interesting for contemporary Russian reality. The article shows the advantage of modern Russian family state policy by characterizing its goals, principles and objectives defined in the main regulatory documents of the last decade. The materials of the article are of practical value for legislators and heads of social services of different levels, specialists of educational authorities, social protection, guardianship and trusteeship. The article is of interest to teachers and students of pedagogical universities.


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