Systematic and serendipitous discoveries: a shift in sensemaking

2015 ◽  
Vol 71 (6) ◽  
pp. 1250-1264 ◽  
Author(s):  
Roy Liff ◽  
Airi Rovio-Johansson
Keyword(s):  
Social Welfare ◽  
Theoretical Framework ◽  
Patient Treatment ◽  
Structured Interviews ◽  
Theoretical Understanding ◽  
Content Type ◽  
The Social ◽  
Methodological Approaches ◽  
Conceptual Shift ◽  
Post Hoc

Purpose – The purpose of this paper is to enrich the theoretical understanding of the phenomenon of sensemaking where a conceptual shift was provoked by a serendipitous encounter. Design/methodology/approach – A theoretical framework consisting of three elements of reflexivity: the cognitive, the social, and the normative, all of which support the study. Semi-structured interviews were conducted in the investigation of a serendipitous Episode that occurred in a larger research project. This Episode took place at a meeting between a social welfare officer and a psychologist in which they discussed the treatment of a psychiatric patient. When the psychologist left the meeting for a brief period, the researchers, unexpectedly, were able to interview the social welfare officer alone. Findings – This interview revealed a deviation from the institutionalized patient treatment procedure that was explained to the researchers in earlier interviews. The study shows that shifts in sensemaking are possible when researchers are open to serendipitous encounters. This shift in sensemaking in this Episode was strategic because it concerned the three most important aspects of the actor’s decision making: how to make diagnosis, treatments, and cooperate around the patient. Research limitations/implications – It is recommended that researchers use the theoretical framework of reflexivity to test their sensemaking processes as well as remain open to changes in planned, traditional methodological approaches. Originality/value – The study applies a post-hoc analysis with reflections on serendipitous events that may guide researchers when they encounter unanticipated events and make anomalous discoveries.

scholarly journals Learning conditions for continuous improvement in a public service organization

2018 ◽  
Vol 30 (8) ◽  
pp. 578-591 ◽  
Author(s):  
Agneta Halvarsson Lundkvist ◽  
Maria Gustavsson
Keyword(s):  
Social Welfare ◽  
Continuous Improvement ◽  
Public Service ◽  
New Public Management ◽  
Structured Interviews ◽  
Content Type ◽  
The Social ◽  
Everyday Work ◽  
Welfare Department ◽  
Employee Learning

Purpose This study focuses on a transformation effort in a social welfare department of a Swedish municipality where continuous improvement, which is a Lean principle, was introduced in employees’ everyday work via a workplace development programme (WPDP). The aim of this paper is to explore the conditions (internal and external) that enabled or constrained employee learning during the introduction of continuous improvement into employees’ everyday work in a WPDP-supported social welfare department. Design/methodology/approach This case study is based mainly on 22 semi-structured interviews with individuals holding different positions in the department and overarching municipality. Findings The findings show that multiple and emerging conditions, both internal and external, shaped a predominantly restrictive learning environment during the introduction of continuous improvement into the social welfare department. The major conditions identified were related to the initial implementation and top management’s steering and monitoring of the “Lean investment”, activities and support provided by the WPDP, activities and support provided by the internal Lean support team and first-line managers’ abilities to facilitate employee learning. Originality/value Apart from unique empirical material depicting an effort towards change under conditions far from favourable for employee learning, the value of this study lies in the attention given to the external dynamics that drive change in line with the concept of new public management in public service organizations, including a WPDP that supported the social welfare department.

Is this mine? Psychological ownership and the social media follower

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Caroline S.L. Tan
Keyword(s):  
Social Media ◽  
Design Methodology ◽  
Vital Role ◽  
Psychological Ownership ◽  
Structured Interviews ◽  
Content Type ◽  
Face To Face ◽  
The Social ◽  
Social Currency ◽  
Different Levels

Purpose The purpose of this study is to examine psychological ownership (PO) experienced by followers of social media influencers toward both influencer and the product. Design/methodology/approach Data were collected using face-to-face semi-structured interviews that were conducted with 30 respondents and analyzed using thematic analysis. Findings The study demonstrated that the PO experienced by the follower changes under different conditions resulting from perceived value, social currency and follower activity. Social currency plays a vital role in determining the target of PO, often affecting the narrative by the follower. Originality/value To the best of the author’s knowledge, this is the first paper to examine the transference of PO between product and influencer as experienced by the follower. It provides an understanding on PO that is experienced in different levels of intensity and changes depending on the motive of the follower; hence, transference of PO occurs and it is not a static.

Three stages of entrepreneurial orientation: the founder’s role

2019 ◽  
Vol 26 (2) ◽  
pp. 285-306 ◽  
Author(s):  
Torbjörn Ljungkvist ◽  
Börje Boers ◽  
Joachim Samuelsson
Keyword(s):  
Entrepreneurial Orientation ◽  
Single Case ◽  
Annual Reports ◽  
Structured Interviews ◽  
Theoretical Understanding ◽  
Content Type ◽  
Five Dimensions ◽  
The Impact ◽  
Over Time

Purpose The purpose of this paper is to understand the development of the five dimensions of entrepreneurial orientation (EO) over time by taking a founder’s perspective. Design/methodology/approach The paper draws on an in-depth single-case study. It combines semi-structured interviews in the company with archival data, such as annual reports, press clips and interviews in business magazines. Findings The results indicate that the EO dimensions change from being personalized and directly solution-oriented to being intangible value-creation-oriented. Originality/value By suggesting ownership-based EO configurations, this study contributes insights into how different ownership forms propel EO. These configurations – that is, personal, administrative based and intangible focused – show the impact of the EO dimensions and provide a systematic and theoretical understanding of EO change over time.

scholarly journals Territorial bioethics: participatory design as a catalyst for social welfare in groups vulnerable to climate change

2020 ◽  
Vol 1 (2) ◽  
pp. 6-10
Author(s):  
Silvia L. Aguilar-Velázquez ◽  
Karina G. Muñoz-Guadarrama ◽  
Lilia S. Carrillo-Medina
Keyword(s):  
Climate Change ◽  
Social Welfare ◽  
Urban Development ◽  
Social Organization ◽  
Participatory Design ◽  
Urban Sustainability ◽  
The Elderly ◽  
Theoretical Framework ◽  
Social Resilience ◽  
The Social

The following work is an approach to the theoretical framework that builds the concept of territorial Bioethics, as part of the paradigm of urban development and the policy of attention to the spatial needs of society; It is part of the project of consolidation of the research line on indicators for urban sustainability and identifies within the process of social resilience, the relations between the territory, the anthropic environment and the attitudes of the social organization as well as models of reconstitution of environments degraded Emphasizes the active attitude of society to promote effective and dignified intervention with participation instruments; that it manages to restore attributions of adaptation and resilience to the environmental emergency; In addition, reference is made to a group vulnerable to such an emergency: the elderly.

Evaluating the effect of macroeconomic variables on the welfare changes in Iran

2017 ◽  
Vol 44 (5) ◽  
pp. 594-604
Author(s):  
Mohammad Nabi Shahiki Tash ◽  
Saber Molaei ◽  
Kamran Barghandan
Keyword(s):  
Social Welfare ◽  
Fuzzy Regression ◽  
Least Squares Regression ◽  
Content Type ◽  
The Public ◽  
Welfare Level ◽  
The Social ◽  
The Difference ◽  
Welfare Index ◽  
Welfare Changes

Purpose The purpose of this paper is to examine the level of cardinal welfare based on Sen’s index using both Pareto and non-Pareto states besides evaluating the effective factors on the welfare changes according to a fuzzy least-squares regression model. Design/methodology/approach The social welfare functions express the optimal social allocations in the public economics. Therefore, they can be applied as a tool to represent the difference of utility allocations among consumers. There are various criteria on the literature pertaining to the social welfare functions such as those of Dasgupta et al. (1970), Sheshinski (1972), Sen (1974), Yitzhaki (1979), Shorrocks (1983), Kakwani (1984), Dagum (1990, 1993), Mukhopadhaya (2003), and Mukhopadhaya and Rao (2001). The Sen’s welfare function because of strong theoretical basis and enjoying the welfare axioms is more celebrated among others so that it is a function of individual utilities resulting from the individual’s social positions. Findings The findings indicate that the welfare level has increased by about 4.8 percent during the period 2002-2007; by nearly 3.1 percent during 1997-2001 and mature to 2.7 percent from 1992 to 1996 such that the period 1997-2007 has had the highest level of social welfare improvement in Iran. The results obtained from the fuzzy regression show that the unemployment rate, inflation rate and Gini coefficient variables have an adverse relation with the cardinal welfare in both Pareto and non-Pareto cases, while the literacy rate and government expenditures have a positive relation with the welfare index. The findings also imply that there is a positive relationship between economic growth and welfare level in Iran. Originality/value I verify that this manuscript is an original study.

The social media use of Muslim women in the Arabian Peninsula: insights into self-protective information behaviours

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Steven Buchanan ◽  
Zamzam Husain
Keyword(s):  
Social Media ◽  
Digital Literacy ◽  
Arabian Peninsula ◽  
Muslim Women ◽  
Small World ◽  
Capital City ◽  
Contributory Factor ◽  
Structured Interviews ◽  
Content Type ◽  
The Social

PurposeThe purpose is to provide insight into the social media related information behaviours of Muslim women within Arab society, and to explore issues of societal constraint and control, and impact on behaviours.Design/methodology/approachThe study conducted semi-structured interviews with Muslim women resident within the capital city of a nation within the Arabian Peninsula.FindingsSocial media provides the study participants' with an important source of information and social connection, and medium for personal expression. However, use is constrained within sociocultural boundaries, and monitored by husbands and/or male relatives. Pseudonym accounts and carefully managed privacy settings are used to circumvent boundaries and pursue needs, but not without risk of social transgression. The authors provide evidence of systematic marginalisation, but also of resilience and agency to overcome. Self-protective acts of secrecy and deception are employed to not only cope with small world life, but to also circumvent boundaries and move between social and information worlds.Research limitations/implicationsFindings should not be considered representative of Muslim women as a whole as Muslim women are not a homogenous group, and Arabian Peninsula nations variously more conservative or liberal than others.Practical implicationsFindings contribute to the authors’ practical and conceptual understanding of digital literacy with implications for education programmes including social, moral and intellectual aspects.Originality/valueFindings contribute to conceptual and practical understanding of information poverty, evidencing structural inequalities as a major contributory factor, and that self-protective information behaviours, often considered reductive, can also be expansive in nature.

scholarly journals Collaborative procurement and private-sector housebuilding and refurbishment works

2019 ◽  
Vol 37 (5) ◽  
pp. 699-717
Author(s):  
Glenn Costin ◽  
Akari Nakai Kidd ◽  
Timothy Simon ◽  
David John Edwards
Keyword(s):  
Design Stage ◽  
Structured Interviews ◽  
Sociological Study ◽  
Social Constructs ◽  
Content Type ◽  
Self Reflection ◽  
Regional Area ◽  
The Social ◽  
Procurement Procedure ◽  
The Uk

Purpose Framed as a pilot study, the purpose of this paper is to study the perceived appropriateness of an existing collaborative procurement procedure (CPP) framework from the housebuilder’s perspective, seeking to improve its utility and stimulate further exploration. Design/methodology/approach Informed by an existing CPP framework and conducted by a UK-based development professional, four in-depth semi-structured interviews were undertaken with senior housebuilding practitioners from London and surrounding counties. A qualitative analysis was then conducted for this sociological study. Findings Perceived appropriateness of the framework was high; however, a number of procedural improvements were identified, along with limitations. Future studies are recommended including the influence upon project performance of groundworker integration at the design stage. Research limitations/implications Limited to four interviews from one regional area, the study provides an initial insight into the appropriateness of an existing CPP framework. Insights into why CP uptake is marginal within housebuilding were also gained. The research purpose was achieved but by offering a self-reflection upon practice (vis-à-vis wider generalisations), the findings provide a springboard for further studies. Practical implications The research identifies with current practice, industry perceptions and paths towards improving the utility of the CPP framework. Social implications This study offers insights into the perceptions of private housebuilding practitioners of their own practices and the factors they find challenging within the social constructs of their industry. Originality/value This research constitutes one of the first studies in the UK to examine the CPP framework from the perspective of the private housebuilder and is undertaken with the express purpose of furthering that framework’s utility.

scholarly journals Business to business digital content marketing: marketers’ perceptions of best practice

2014 ◽  
Vol 8 (4) ◽  
pp. 269-293 ◽  
Author(s):  
Geraint Holliman ◽  
Jennifer Rowley
Keyword(s):  
Information Needs ◽  
Good Practice ◽  
Digital Content ◽  
Structured Interviews ◽  
Theoretical Understanding ◽  
Content Type ◽  
Inbound Marketing ◽  
Business To Business ◽  
Content Marketing

Purpose – This paper aims to draw attention to the emerging phenomenon of business to business (B2B) digital content marketing, offers a range of insights and reflections on good practice and contributes to theoretical understanding of the role of digital content in marketing. B2B digital content marketing is an inbound marketing technique and hence offers a solution to the declining effectiveness of traditional interruptive marketing techniques. Design/methodology/approach – Semi-structured interviews were conducted with 15 key informants involved in B2B content marketing in the USA, UK and France, in five industry sectors. Findings – B2B digital content marketing is an inbound marketing technique, effected through web page, social media and value-add content, and is perceived to be a useful tool for achieving and sustaining trusted brand status. Creating content that is valuable to B2B audiences requires brands to take a “publishing” approach, which involves developing an understanding of the audience’s information needs, and their purchase consideration cycle. Valuable content is described as being useful, relevant, compelling and timely. Content marketing requires a cultural change from “selling” to “helping”, which in turn requires different marketing objectives, tactics, metrics and skills to those associated with more traditional marketing approaches. The article concludes with a theoretical discussion on the role of digital content in marketing, thereby contextualising the findings from this study within a broader exploration of the role of digital content in marketing and relational exchanges. Originality/value – As the first research study to explore the use of digital content marketing in B2B contexts, this research positions digital content marketing with regard to prior theory, and provides both an agenda for further research, and suggestions for practice.

scholarly journals Managing corporate identities of non-profit organisations in the social welfare sector

2013 ◽  
Vol 5 (2) ◽  
Author(s):  
Lida Holtzhausen
Keyword(s):  
Social Welfare ◽  
Identity Management ◽  
Research Question ◽  
Corporate Identity ◽  
Research Approach ◽  
Full Potential ◽  
Structured Interviews ◽  
Non Profit ◽  
The Social ◽  
The Government

Present-day South Africa is characterised by many societal and developmental issues, such as HIV awareness and prevention, child-headed households, environmental protection, poverty alleviation, violence and victim aid. However, it is widely acknowledged that government alone cannot address these issues effectively. The role of non-profit organisations (NPOs) in addressing social and development issues is increasingly emphasised. NPOs work at grass-roots level and they can therefore, on the whole, identify societal vulnerabilities and risks earlier than the government sector. However, due to the economic recession, NPOs operate in a competitive environment where an increasing number of NPOs rely on a small number of donors and other resources. NPOs should therefore differentiate themselves from the competition in order to obtain public legitimacy and funding. Corporate identity management is important for NPOs to fulfil their role in social welfare and thus contribute to disaster risk reduction. The exploratory nature of this study dictates a qualitative research approach. Semi-structured interviews with management of five NPOs in the social welfare sector were conducted in order to provide an answer to the study’s research question: ‘To what extent do NPOs in the social welfare sector practise corporate identity management, in order to prevent and address social welfare risks?’ The research found that NPOs do not realise the full potential of managing their corporate identities. NPOs therefore do not take advantage of a strong and distinct corporate identity which would allow them to ensure their ability to assess, address, reduce and/or alleviate vulnerabilities and disaster risks.

scholarly journals Solving design management problems using lean design management: the role of trust

2019 ◽  
Vol 26 (7) ◽  
pp. 1387-1405 ◽  
Author(s):  
Petteri Uusitalo ◽  
Olli Seppänen ◽  
Antti Peltokorpi ◽  
Hylton Olivieri
Keyword(s):  
Conceptual Framework ◽  
Information Flow ◽  
Interpersonal Trust ◽  
Design Management ◽  
Structured Interviews ◽  
Social Domain ◽  
Content Type ◽  
The Social ◽  
Management Problems

Purpose Although prior studies have noted the importance of trust for project performance, research remains scant on describing the role of trust when using lean design management (LDM) in projects. The purpose of this paper is to explore the connection between LDM and interpersonal trust in solving construction projects’ design management problems. Design/methodology/approach A qualitative study was conducted that included 29 trust- and LDM-themed semi-structured interviews in the USA (California), Brazil and Finland; 11 focus group discussions were also organized to validate the interview findings. Findings The study reveals how LDM contributes to solving design management problems through two distinct but interconnected mechanisms: improved information flow; and improved trust among project team members. A conceptual framework was crafted to illustrate the mechanisms in building trust by means of the social domain of LDM concepts. Research limitations/implications The conceptual framework requires testing through an international survey or through multiple case studies. Practical implications The results indicate that design management would benefit from trustful environments and that trust may be the catalyst for actors’ engagement with LDM. Managers in charge of design within projects can use the conceptual framework when selecting the appropriate LDM tools, which should include both the social and technical domains. Originality/value The study emphasizes the importance of the social domain of LDM concepts. Previous studies have focussed on information flow aspects of LDM but have overlooked the value of interpersonal trust in solving design management problems.

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