On the horizon: customer engagement technology world conference in NYC: parallels with community engagement in libraries

2014 ◽  
Vol 31 (2) ◽  
pp. 1-4
Author(s):  
Martin Kesselman
Keyword(s):  
New Technologies ◽  
Conference Report ◽  
Customer Engagement ◽  
Content Type ◽  
User Communities ◽  
Library Journal ◽  
Rapid Pace ◽  
First Time ◽  
Value Of Learning ◽  
Library User

Purpose – This conference report is the first in a series of reviews of non-library conferences with implications for technology in libraries. These reports will appear under the umbrella title, “On the Horizon”. The paper aims to discuss these issues. Design/methodology/approach – The paper takes the form of a conference report. Findings – These reports demonstrate the importance of learning about these technologies and trends and possible implications for libraries, not only for possible library applications but also to be aware of new technologies that are being used by library user communities. Originality/value – This is the first time a library journal has reviewed conferences aimed at other groups of users but demonstrates the value of learning what is going on in other disciplines and environments where technologies are emerging at a rapid pace.

On the Horizon: The 2014 Consumer Electronics Show in Las Vegas, Part 1

2014 ◽  
Vol 31 (3) ◽  
pp. 1-5
Author(s):  
Martin Kesselman
Keyword(s):  
Design Methodology ◽  
New Technologies ◽  
Las Vegas ◽  
Conference Report ◽  
Consumer Electronics ◽  
Content Type ◽  
Technology Industry ◽  
Library Users ◽  
User Communities ◽  
Library User

Purpose – This paper aims to review the highlights, new technologies and trends presented at this year’s Consumer Electronics Show (CES) in Las Vegas. Design/methodology/approach – Conference report. Findings – This report demonstrates the importance of learning about these technologies and trends and possible implications for libraries, not only for possible library applications but also to be aware of new technologies that are being used by library user communities. Originality/value – The CES is the premiere event for the 200-billion dollar consumer technology industry and where new products are introduced and highlighted, some of which may have applicability to libraries and library users.

Conference report: innovation, interaction … and a lot of data: first time reflections on Internet Librarian International, UK 2018

2019 ◽  
Vol 36 (2) ◽  
pp. 21-22
Author(s):  
Ray Harper
Keyword(s):  
Best Practice ◽  
New Technologies ◽  
Conference Report ◽  
Library Services ◽  
New Techniques ◽  
Content Type ◽  
Making A Difference ◽  
Analyse Data ◽  
Physical Spaces ◽  
First Time

Purpose The purpose of this paper is to summarise a number of presentations at Day 1 of the Internet Librarian International conference, London, UK (16 October 2018). This was the 20th conference in the series, and the three key themes included were the next-gen library and librarian; understanding users, usage and user experience; and inclusion and inspiration: libraries making a difference. Design/methodology/approach This paper reports from the viewpoint of a first-time attendee of the conference. This summarises the main issues raised by each presentation and draws out the key learning points for practical situations. Findings The conference covered a variety of practical ways in which libraries can use technology to support users and make decisions about services. These include developing interactive physical spaces which include augmented reality; introducing “chat-bots” to support users; using new techniques to analyse data; and piloting new ways to engage users (such as coding clubs). A key theme was how we use and harness data in a way that is ethical, effective and relevant to library services. Originality/value This conference focussed on practical examples of how library and information services across sectors and countries are innovating in a period of huge change. The conference gave delegates numerous useful ideas and examples of best practice and demonstrated the strength of the profession in adapting to new technologies and developments.

Building digital collections in a public university library in Ghana: priority-setting and user needs assessment

2014 ◽  
Vol 33 (2) ◽  
pp. 38-45 ◽  
Author(s):  
Nesba Yaa Anima Adzobu
Keyword(s):  
Needs Assessment ◽  
Digital Library ◽  
Priority Setting ◽  
Digital Libraries ◽  
Academic Library ◽  
User Needs ◽  
Digital Collections ◽  
Content Type ◽  
User Communities ◽  
Library User

Purpose – Although user needs assessment is an intrinsic element of service quality delivery in digital libraries (DLs), not much has been written on this topic in the context of African universities. This is understandable as academic digital libraries in Africa are rather nascent. Even so, the most frequently-used needs assessment methods do not directly involve the users. This study aims to assess priority setting by academic library administrators and the needs of patrons of digital collections of a public university library in Ghana. Design/methodology/approach – Analysis of official university documents and interviews with digital library patrons at the University of Cape Coast (UCC) in Ghana were carried out between September, 2011 and January, 2012. Five research questions were asked: what are the current conditions of the UCC digital library project, the user communities and their needs, what are the priorities set by the university administrators and library leaders at the UCC and the state of technological readiness in place and what are needed by the UCCDL. Also, what is the extent of collaboration by interested parties in the UCCDL? Findings – Three general digital library user communities were identified, that is, UCCDL staff- this community was composed of experts in both digital library systems and content, characterized as heavy users of the existing systems, as knowledgeable about articulated (formalized) user needs, and able to devote short (usually less than two hours) amounts of time to individual's needs. Next, are scholars and other visitors to the UCCDL – this community was characterized as having high levels of domain expertise and knowledge of library systems. They are also able to devote large but specific amounts of time (days or weeks) to their individual information needs. Visitors/Prospective users- this community was characterized as having varied levels of domain expertise and low levels of library systems knowledge. They are able to devote only short periods of time to their information needs or explorations. These user communities are influenced by diverse preferences, experiences, and knowledge structures. Practical implications – Academic libraries are increasingly advocating local user studies as a way to provide the digital library services that are relevant to the culture and user population of the academic institution. Replicating digital library user studies at the local level can provide information for improving existing services or developing new ones. Originality/value – In African public universities, there is little earlier research on digital library user needs assessments or DL priority-setting by academic library administrators.

Understanding travellers’ reactions to robotic services: a multiple case study approach of robotic hotels

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kadir Çakar ◽  
Şehmus Aykol
Keyword(s):  
New Technologies ◽  
Service Industry ◽  
Tourism Industry ◽  
Human Robot Interaction ◽  
Customer Engagement ◽  
High Tech ◽  
Content Type ◽  
Social Distancing ◽  
Study Approach ◽  
Hospitality And Tourism Industry

Purpose The purpose of this paper is to investigate travellers’ behaviour and examine their reactions to high-tech hotels offering robotic services to customers. Design/methodology/approach Data were gathered from user-generated content within the context of a qualitative research method by analysing the online narratives of travellers at TripAdvisor who visited robotic hotels. Data analysis was realised through content analysis, which revealed various themes and categories of traveller behaviour and reactions to technology. Findings Results show that robotic services significantly improve the quality of service offered to travellers, while positively affecting travellers’ intention to revisit robotic hotels within the context of customer engagement behaviours. Research limitations/implications The results of the present research reveal that the introduction of new technologies in the service industry, such as the robotic butler, can have considerable effects on guest behaviour and attitudes. This field has emerged as a new sub-dimension of customer engagement. Practical implications The use of robots will most likely enhance experiences through interaction between customers and robots. Additionally, in cases where social distancing is required, the use of robots in the hospitality and tourism industry may increase the mobility of people wishing to travel by applying social distancing through use of robots in services. Originality/value The study contributes to the extant literature by identifying the concept of adoption as a sub-dimension deriving from human–robot interaction, thus generating the novelty of the research.

scholarly journals Understanding users: from man-made typologies to computer-generated clusters

2014 ◽  
Vol 115 (9/10) ◽  
pp. 412-425 ◽  
Author(s):  
Carl Gustav Johannsen
Keyword(s):  
Literature Review ◽  
Design Methodology ◽  
Public Library ◽  
Content Type ◽  
The Past ◽  
Similarities And Differences ◽  
First Time ◽  
Library Profession ◽  
Library User ◽  
Practical Implications

Purpose – The aim of this article is to identify the main approaches and discuss their perspectives, including their strengths and weaknesses in, especially, public library contexts. The purpose is also to present and discuss the results of a recent – 2014 – Danish library user segmentation project using computer-generated clusters. Compared to traditional marketing texts, this article also tries to identify users segments or images created by the library profession itself. Segmentation of users can help libraries in the process of understanding user similarities and differences. Segmentation can also form the basis for selecting segments as target users and for developing tailored services for specific target segments. Thus, several approaches and techniques have been tested in library contexts. Design/methodology/approach – Basically, the article is built upon a literature review concerning different approaches to user segmentation in, especially, public library context from approximately 1980 till now (May 2014). Findings – The article reveals that – at least – five different principal approaches to user segmentation have been applied by the library sector during the past 30-35 years. Characteristics, strengths and weaknesses of the different approaches are identified, discussed and evaluated. Practical implications – When making decisions on future library user surveys, it is certainly an advantage, concerning the ability to make qualified decision, to know what opportunities that are at hand for identifying important segments. Originality/value – Some of the approaches have been treated individually in the library literature; however, it is probably the first time that the professions own user images and metaphors are dealt with in a user segmentation context.

Photovoice: a creative method to engage library user community

2017 ◽  
Vol 35 (1) ◽  
pp. 179-185 ◽  
Author(s):  
Lili Luo
Keyword(s):  
Qualitative Method ◽  
User Engagement ◽  
Content Type ◽  
Library Research ◽  
User Communities ◽  
New Ideas ◽  
Community Issues ◽  
And Behavior ◽  
Library Profession ◽  
Library User

Purpose The purpose of this paper is to generate awareness of and interest in the photovoice method, and help librarians to be more creative in examining user needs, perceptions and behavior and be more effective in conducting outreach to user communities. Design/methodology/approach Photovice is a qualitative method that combines visuals and narratives in exploring community issues. This paper reviews the photovoice method and discusses its implications in engaging library user communities. Findings Photovoice is rarely used in library research and practice and only three published studies reported the use of this method. The three studies were reviewed in this paper to offer ideas regarding the potential application of this method in the library profession. Originality/value This paper provides an overview of an innovative method and contributes new ideas to library outreach and user engagement.

Disruptive Maintenance Engineering 4.0

2020 ◽  
Vol 37 (6/7) ◽  
pp. 853-871 ◽  
Author(s):  
Miguel Angel Navas ◽  
Carlos Sancho ◽  
Jose Carpio
Keyword(s):  
Industry 4.0 ◽  
Product Life Cycle ◽  
New Technologies ◽  
Content Type ◽  
The Impact ◽  
Maintenance Model ◽  
Maintenance Process ◽  
First Time ◽  
Main Operating ◽  
Maintenance Engineering

PurposeThe purpose of this paper is to present a new disruptive maintenance model based on new technologies.Design/methodology/approachThe approach is carrying out through the impact of the Industry 4.0, Internet of things, big data, virtual reality and additive manufacturing on maintenance.FindingsThe findings are that new technologies are an evolutionary challenge that is immediately affecting maintenance engineering. It presents a unique opportunity to make a disruptive evolution of maintenance.Research limitations/implicationsThe correct development of Maintenance 4.0 relates to the correct implementation of Industry 4.0.Practical implicationsMaintenance 4.0 will greatly improve the main operating indicators: safety, reliability, availability and cost.Social implicationsMaintenance 4.0 will contribute to a circular and sustainable economy.Originality/valueFor the first time, a complete new Maintenance Engineering 4.0 model is proposed. The application of the new technologies appears in each specific maintenance process of the product life cycle.

Interest rate option hedging portfolios without bank account

2019 ◽  
Vol 37 (1) ◽  
pp. 134-142
Author(s):  
Alberto Bueno-Guerrero
Keyword(s):  
Design Methodology ◽  
Contingent Claim ◽  
Necessary And Sufficient Condition ◽  
Barrier Option ◽  
Bank Account ◽  
Content Type ◽  
Option Hedging ◽  
Hedging Portfolio ◽  
Necessary And Sufficient ◽  
First Time

Purpose This paper aims to study the conditions for the hedging portfolio of any contingent claim on bonds to have no bank account part. Design/methodology/approach Hedging and Malliavin calculus techniques recently developed under a stochastic string framework are applied. Findings A necessary and sufficient condition for the hedging portfolio to have no bank account part is found. This condition is applied to a barrier option, and an example of a contingent claim whose hedging portfolio has a bank account part different from zero is provided. Originality/value To the best of the authors’ knowledge, this is the first time that this issue has been addressed in the literature.

Social media engagement, service complexity, and experiential quality in US hospitals

2020 ◽  
Vol 34 (6) ◽  
pp. 833-845 ◽  
Author(s):  
Youngsu Lee ◽  
Joonhwan In ◽  
Seung Jun Lee
Keyword(s):  
Social Media ◽  
Demographic Data ◽  
Positive Association ◽  
Customer Engagement ◽  
Service Firms ◽  
Multiple Sources ◽  
Cross Sectional ◽  
Content Type ◽  
Social Media Engagement ◽  
Experiential Quality

Purpose As social media platforms become increasingly popular among service firms, many US hospitals have been using social media as a means to improve their patients’ experiences. However, little research has explored the implications of social media use within a hospital context. The purpose of this paper is to investigate a hospital’s customer engagement through social media and its association with customers’ experiential quality. Also, this study examines the role of a hospital’s service characteristics, which could shape the nature of the interactions between patients and the hospital. Design/methodology/approach Data from 669 hospitals with complete experiential quality and demographic data were collected from multiple sources of secondary data, including the rankings of social media friendly hospitals, the Hospital Compare database, the Center for Medicare and Medicaid (CMS) cost report, the CMS impact file, the Healthcare Information and Management Systems Society Analytics database and the Dartmouth Atlas of Health Care. Specifically, the authors designed the instrumental variable estimate to address the endogeneity issue. Findings The empirical results suggest a positive association between a hospital’s social media engagement and experiential quality. For hospitals with a high level of service sophistication, the association between online engagement and experiential quality becomes more salient. For hospitals offering various services, offline engagement is a critical predictor of experiential quality. Research limitations/implications A hospital with more complex services should make efforts to engage customers through social media for better patient experiences. The sample is selected from databases in the US, and the databases are cross-sectional in nature. Practical implications Not all hospitals may be better off improving the patient experience by engaging customers through social media. Therefore, practitioners should exercise caution in applying the study’s results to other contexts and in making causal inferences. Originality/value The current study delineates customer engagement through social media into online and offline customer engagement. This study is based on the theory of customer engagement and reflects the development of mobile technology. Moreover, this research may be considered as pioneering in that it considers the key characteristics of a hospital’s service operations (i.e., service complexity) when discovering the link between customers’ engagement through a hospital’s social media and experiential quality.

scholarly journals Innovating on Inhaled Bioequivalence: A Critical Analysis of the Current Limitations, Potential Solutions and Stakeholders of the Process

Pharmaceutics ◽  
2021 ◽  
Vol 13 (7) ◽  
pp. 1051
Author(s):  
Jonattan Gallegos-Catalán ◽  
Zachary Warnken ◽  
Tania F. Bahamondez-Canas ◽  
Daniel Moraga-Espinoza
Keyword(s):  
New Technologies ◽  
Innovation Process ◽  
Cost Effective ◽  
Regulatory Agencies ◽  
Drug Products ◽  
Effective Strategies ◽  
Rate Analysis ◽  
Orally Inhaled Drug Products ◽  
Next Generation Impactor ◽  
First Time

Orally inhaled drug products (OIDPs) are an important group of medicines traditionally used to treat pulmonary diseases. Over the past decade, this trend has broadened, increasing their use in other conditions such as diabetes, expanding the interest in this administration route. Thus, the bioequivalence of OIDPs is more important than ever, aiming to increase access to affordable, safe and effective medicines, which translates into better public health policies. However, regulatory agencies leading the bioequivalence process are still deciding the best approach for ensuring a proposed inhalable product is bioequivalent. This lack of agreement translates into less cost-effective strategies to determine bioequivalence, discouraging innovation in this field. The Next-Generation Impactor (NGI) is an example of the slow pace at which the inhalation field evolves. The NGI was officially implemented in 2003, being the last equipment innovation for OIDP characterization. Even though it was a breakthrough in the field, it did not solve other deficiencies of the BE process such as dissolution rate analysis on physiologically relevant conditions, being the last attempt of transferring technology into the field. This review aims to reveal the steps required for innovation in the regulations defining the bioequivalence of OIDPs, elucidating the pitfalls of implementing new technologies in the current standards. To do so, we collected the opinion of experts from the literature to explain these trends, showing, for the first time, the stakeholders of the OIDP market. This review analyzes the stakeholders involved in the development, improvement and implementation of methodologies that can help assess bioequivalence between OIDPs. Additionally, it presents a list of methods potentially useful to overcome some of the current limitations of the bioequivalence standard methodologies. Finally, we review one of the most revolutionary approaches, the inhaled Biopharmaceutical Classification System (IBCs), which can help establish priorities and order in both the innovation process and in regulations for OIDPs.

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