Improving web user satisfaction by ensuring usability criteria compliance

2016 ◽  
Vol 40 (2) ◽  
pp. 187-203 ◽  
Author(s):  
Maria del Carmen Suarez-Torrente ◽  
Patricia Conde-Clemente ◽  
Ana Belén Martínez ◽  
Aquilino A. Juan
Keyword(s):  
User Satisfaction ◽  
Evaluation Criteria ◽  
Evaluation Framework ◽  
End User ◽  
Content Type ◽  
Website Usability ◽  
Before And After ◽  
Development Evaluation ◽  
Usability Criteria ◽  
Positive Effect

Purpose – The purpose of this paper is to improve and facilitate the work of developers and usability evaluators by providing an adaptable and effective support. A well-defined set of criteria and a range of evaluation values for each criterion as well as a complete websites classification, will guide evaluators. A usability percentage and a list of prioritized criteria, adapted to the type of website by a new usability metric, will help developers to improve the website. This improvement will increase the degree of web user satisfaction. Design/methodology/approach – Having established and validated a new usability evaluation framework, several usability tools have been analyzed. None of them totally fulfills the requirements of the evaluation framework. As a result of being unable to customize any of them, a new one has been developed. A study of 42 enterprise websites in an economically depressed region of Europe was performed using the new tool. This study involved 42 evaluators and 118 web users. Users have evaluated the websites before and after the redesign. A end-user computing satisfaction model-based questionary was used to collect data about end-user satisfaction. The results validate the proposal. Findings – The study confirms that the proposed tool provides valuable information during the process of web development, evaluation and redesign. In adittion, it reveals that improving websites usability by ensuring criteria compliance has a positive effect on web users satisfaction. Originality/value – Unlike previous purposes, the proposed tool allows to evaluate any type of website with a well-defined set of evaluation criteria and specific criteria values. As outcomes, the tool provides the website usability degree and a list of criteria ordered by priority repair. These results are adapted to the specific type of website. This makes easier and more effective the redesign of the evaluated website.

scholarly journals The Effects of Usability and Accessibility for E-Government Services on the End-user Satisfaction

2020 ◽  
Vol 14 (13) ◽  
pp. 78
Author(s):  
Mohammad H Alshira'H
Keyword(s):  
User Interfaces ◽  
User Satisfaction ◽  
Positive Impact ◽  
End User ◽  
Government Services ◽  
Website Usability ◽  
High Degree ◽  
Government Website ◽  
Positive Effect ◽  
Good Agreement

<p lang="en-US"><span><em>The research aimed to discover the effects of website usability and accessibility on the satisfaction of the end-user. To achieve the aims of the research, the questionnaire was used. The outcomes of the research found that all the participants had a positive agreeing that website usability for e-government services. Also, the participants were agreeing that website accessibility </em><span lang="en-GB"><em>for e-government services designs</em></span><em> in Jordan have good agreement, responses were positive towards that. Besides, there</em><span lang="en-GB"><em> is a positive effect of </em></span><em>website usability </em><span lang="en-GB"><em>on the satisfaction of the end-user on e-government website designs</em></span><em> </em><span lang="en-GB"><em>in Jordan. In addition, the result showed that there is a positive impact of </em></span><em>website accessibility </em><span lang="en-GB"><em>on the satisfaction of the end-user on e-government website designs</em></span><em> </em><span lang="en-GB"><em>in Jordan. </em></span><em>The research recommended that the user interfaces and </em><span lang="en-GB"><em>website accessibility </em></span><em>in the Jordanian e-government </em><span lang="en-GB"><em>website designs</em></span><em> must further be developed to attract more users and maintaining user satisfaction. And, Jordan e-government systems must be maintaining a high degree of integration and flexibility to attract more users</em>.</span></p>

The financial impact of the financial fair play policy on Spanish football

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Roberto Fernández-Villarino ◽  
J. Andrés Domínguez-Gómez
Keyword(s):  
Financial Performance ◽  
Fiscal Year ◽  
Professional Football ◽  
Content Type ◽  
General Terms ◽  
Football Clubs ◽  
Before And After ◽  
The Law ◽  
Compliance With The Law ◽  
Positive Effect

PurposeThis study aims to explore how responsible corporate behaviour, specifically self-imposed financial regulatory control, might subsequently be reflected in the financial performance of companies subject to such regulation.Design/methodology/approachIn this study, the authors aim to explore how financial compliance in the form of the Economic Control Regulation (ECR) has impacted on the financial performance of professional football clubs in Spain. To this purpose, the authors adopted a quasi-experimental before and after study design. This type of design assesses the object of study before and after a specific event in order to determine whether this event has had any effects on the object. In this case, the event was the coming into effect of the ECR in the fiscal year of 2012, and the object hypothetically affected was the clubs’ economic performance.FindingsThe authors can confirm that in general terms and for the whole set of clubs analysed, the ECR has had a strong and positive effect on financial performance.Research limitations/implicationsIn this study, the authors wish to establish a link between the idea of “compliance” and that of “responsible corporate management practice”. It is not just a matter of compliance with the law. The fact of complying with certain laws could, in general terms, or from the point of view of common sense, be qualified as “responsible behaviour”. However, under the contemporary concept of corporate responsibility, compliance with the law is a behaviour that must be taken for granted. Responsibility, therefore, would entail going beyond such expected behaviour to one that exceeds the environment's expectation of the corporate actor.Practical implicationsWhat extent improvements in financial performance have also boosted social performance. Confirming such a positive effect endorses the argument that ethical improvements in corporate culture have a general effect on business sustainability in its different aspects: economic, social, environmental and in governance.Social implicationsThe authors may foresee that the culture of compliance will spread from the finance departments to other management areas. Its connection with ethical business practice is directly linked to the more complex concept of the “citizen company”. There are suggest interesting bases on which professional football clubs might move from a traditional profit-oriented company model towards a more contemporary one oriented towards relationships of integrity with the sport's environment. This study shows that the ECR has been a starting point for the development of Spanish professional football clubs towards this type of “citizen company”.Originality/valueIt was a single-sector study whose principal value lies in the verification of whether responsible economic management (the main consequence of applying the ECR) had any effects on company profits, financial results and other important indicators. In addition to fostering responsibility, this new management model involves a special innovation, as it is based on self-regulation (i.e. on regulations not imposed by national or supranational states), designed and implemented to ensure the sector's viability.

Evaluating the effectiveness of Farsi-English query production using ontology: a case of scientometric ontology

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sanaz Manouchehri ◽  
Mahdieh Mirzabeigi ◽  
Tahere Jowkar
Keyword(s):  
Information Retrieval ◽  
User Satisfaction ◽  
Domain Knowledge ◽  
Interactive Effect ◽  
Point Of View ◽  
Content Type ◽  
Retrieval Systems ◽  
Before And After ◽  
Information Retrieval Systems ◽  
Google Search

PurposeThis paper aims to discover the effectiveness of Farsi-English query using ontology.Design/methodology/approachThe present study is quasi-experimental. The sample consisted of 60 students and graduate and doctoral staff from Shiraz University and the Regional Center for Science and Technology. A researcher-made questionnaire was used to assess the level of English language proficiency of users, background knowledge and their level of satisfaction with search results before and after using ontology. Each user also evaluated the relevance of the top ten results on the Google search engine results page before and after using ontology.FindingsThe findings showed that the level of complexity of the task, the use of ontology, the interactive effect of the level of complexity of the task with the domain knowledge of the users, and the interactive effect of the level of complexity of the task with ontology, influence the effectiveness of retrieval results from the users' point of view. The results of the present study also showed that the level of complexity of the task, the use of ontology, and the interactive effect of the level of complexity of the task and the use of ontology, affect the level of user satisfaction.Originality/valueThe results of this research are significant in both theoretical and practical aspects. Theoretically, given the lack of research in which the interactive effect of the use of ontology has examined the level of complexity of tasks and domain knowledge of users, the present study can be considered as an attempt to improve information retrieval systems. From a practical point of view, the results of this research will help researchers and designers of information retrieval systems to understand that the use of ontologies can be used to retrieve information and improve the query and assess the needs of users and their satisfaction in this field, and ultimately, making the information retrieval process more effective.

Evaluation of product development partners using an integrated AHP-VIKOR model

Kybernetes ◽  
2015 ◽  
Vol 44 (2) ◽  
pp. 220-237 ◽  
Author(s):  
Gülçin Büyüközkan ◽  
Ali Görener
Keyword(s):  
Decision Making ◽  
Sensitivity Analysis ◽  
Product Development ◽  
Evaluation Criteria ◽  
Partner Selection ◽  
Evaluation Framework ◽  
Selection Problem ◽  
Evaluation Procedure ◽  
Content Type ◽  
Criteria Weights

Purpose – Today, customers are generally perceived to be demanding higher quality and better performing products, in shorter and more predictable development cycle-times and at a lower cost. These market pressures drive firms to collaborate with possible partners in product development (PD) processes. However, the selection of a suitable partner for an effective PD is not an easy decision and is associated with complexity. The purpose of this paper is to propose an integrated multi-criteria decision-making (MCDM) approach to effectively evaluate PD partners. Design/methodology/approach – The proposed evaluation procedure consists of several steps. First, based on a literature review and expert validation, the strategic main and sub-criteria of the PD partner selection process that companies consider the most important are identified. After constructing the evaluation criteria hierarchy, the criteria weights are calculated by applying the Analytic Hierarchy Process (AHP) method. The VIKOR (a compromise ranking) method is used to obtain the final partner ranking results. A case study is given to demonstrate the potential of the methodology. In the last part of the study, a sensitivity analysis is performed to determine the influence of criteria weights on the decision making process. Findings – The PD partner evaluation model contains three main criteria, namely, partner, collaboration and PD-oriented criteria, with 13 sub-criteria. The market position, competency of the partner, compatibility, technical expertise and complementarity are found as the most considerable evaluation criteria for the ABC case company. Results of the sensitivity analysis from different cases demonstrate that the integrated AHP-VIKOR model is quite sensitive to the weights assigned to the evaluation criteria. This finding underlines the importance of forming a capable, qualified group of experts for the decision-making procedure. The results of the empirical study show that the proposed evaluation framework is practical for solving partner selection problems. Originality/value – Partner selection is critical to the success of a collaborative PD process. The main contribution of this paper is the definition and development of an effective evaluation framework to guide managers for suitable PD partner selection. In our knowledge, there exists no study in the literature that combines the established AHP VIKOR model for PD partner selection problem. This study can be useful to researchers to better understand PD partner selection problem theoretically, as well as to organizations in designing better satisfying PD partner evaluation systems.

scholarly journals Analisis Faktor-Faktor yang Memengaruhi Kepuasan Pengguna Sistem Akuntansi Instansi Basis Akrual (SAIBA) dengan Model End-User Computing Satisfaction

2018 ◽  
Vol 2 (3) ◽  
pp. 33-42
Author(s):  
Gigih Alfrian Pratama Putra
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Statistical Test ◽  
Ease Of Use ◽  
Accounting System ◽  
End User ◽  
New Information ◽  
Aceh Province ◽  
Positive Effect ◽  
End User Computing

Research of Accrual Base Institution Accounting System (SAIBA) as a new information system released in 2015 and mandatory will produce various satisfaction among application users. Application operator satisfaction as the user of information system is the most important thing in realizing the success of the information system. This study will examine the causes of the satisfaction of KPPN operators in the scope of Aceh Province based on the factors that influence it with the End User-Computing Satisfaction (EUCS) approach. The statistical test was conducted by using SPSS 22. The result of 209 respondents showed that the accuracy, format, and ease of use of the application had a positive effect on SAIBA user satisfaction in the scope of KPPN Type A1, while in the scope of KPPN Type A2, the format and timeliness had positive effect to user satisfaction.                    Abstrak Penelitian Sistem Akuntansi Instansi Basis Akrual (SAIBA) sebagai sistem informasi yang baru dirilis tahun 2015 dan bersifat mandatory akan menghasilkan kepuasan yang beragam di kalangan pengguna aplikasi. Kepuasan operator aplikasi selaku pengguna sistem informasi merupakan hal terpenting dalam mewujudkan kesuksesan sistem informasi tersebut. Penelitian ini akan mengkaji penyebab kepuasan operator satuan kerja KPPN lingkup Provinsi Aceh berdasarkan faktor-faktor yang memengaruhinya dengan pendekatan model End-User Computing Satisfaction (EUCS). Uji statistik dilakukan dengan menggunakan SPSS 22. Hasil penelitian dari 209 data responden yang diterima menunjukkan bahwa akurasi, format, dan kemudahan penggunaan aplikasi berpengaruh positif terhadap kepuasan pengguna SAIBA di lingkup KPPN Tipe A1. Sedangkan di lingkup KPPN Tipe A2, format dan ketepatwaktuan berpengaruh positif terhadap kepuasan pengguna.

Evaluation of 3D printed mouthpieces for musical instruments

2019 ◽  
Vol 26 (3) ◽  
pp. 577-584
Author(s):  
Antonio Bacciaglia ◽  
Alessandro Ceruti ◽  
Alfredo Liverani
Keyword(s):  
User Satisfaction ◽  
Classical Music ◽  
Musical Instruments ◽  
Manufacturing Cost ◽  
End User ◽  
Content Type ◽  
Accurate Design ◽  
3D Printed ◽  
Traditional Manufacturing ◽  
Music Piece

Purpose The purpose of this study is the evaluation of advantages and criticalities related to the application of addtive manufacturing (AM) to the production of parts for musical instruments. A comparison between traditional manufacturing and AM based on different aspects is carried out. Design/methodology/approach A set of mouthpieces produced through different AM techniques has been designed, manufactured and evaluated using an end-user satisfaction-oriented approach. A musician has been tasked to play the same classical music piece with different mouthpieces, and the sound has been recorded in a recording studio. The mouthpiece and sound characteristics have been evaluated in a structured methodology. Findings The quality of the sound and comfort of 3D printed mouthpieces can be similar to the traditional ones provided that an accurate design and proper materials and technologies are adopted. When personalization and economic issues are considered, AM is superior to mouthpieces produced by traditional techniques. Research limitations/implications In this research, a mouthpiece for trombone has been investigated. However, a wider analysis where several musical instruments and related parts are evaluated could provide more data. Practical implications The production of mouthpieces with AM techniques is suggested owing to the advantages which can be tackled in terms of customization, manufacturing cost and time reduction. Originality/value This research is carried out using a multidisciplinary approach where several data have been considered to evaluate the end user satisfaction of 3D printed mouthpieces.

Does teaching ethics do any good?

2016 ◽  
Vol 58 (4) ◽  
pp. 439-454 ◽  
Author(s):  
Elizabeth Prior Jonson ◽  
Linda McGuire ◽  
Brian Cooper
Keyword(s):  
Business Ethics ◽  
Ethics Education ◽  
Ethical Decision Making ◽  
Ethical Behaviour ◽  
Matched Pairs ◽  
Business Ethics Education ◽  
Content Type ◽  
Starting Position ◽  
Before And After ◽  
Positive Effect

Purpose – This matched-pairs study of undergraduates at an Australian University investigates whether business ethics education has a positive effect on student ethical behaviour. The paper aims to discuss this issue. Design/methodology/approach – This study uses a matched-pairs design to look at responses before and after students have taken a semester-long unit in business ethics. The authors used ethical scenarios and analysed both the starting position and changes in responses for the total student group, and by gender and citizenship. Findings – The results from this matched-pairs study show ethics education has a limited impact on students’ responses to ethical dilemmas. Practical implications – Ethics subjects are now ubiquitous in business schools, but it may be time to consider alternatives to the philosophical normative teaching approach. Originality/value – This paper is significant in that it uses 142 matched pairs to look at responses before and after students have taken a semester-long unit in business ethics. This study provides qualified support for the proposition that business ethics education has an impact on students’ ethical decision making.

Methodologies for developing knowledge management systems: an evaluation framework

2015 ◽  
Vol 19 (4) ◽  
pp. 682-710 ◽  
Author(s):  
Razieh Dehghani ◽  
Raman Ramsin
Keyword(s):  
Knowledge Management ◽  
Design Methodology ◽  
Evaluation Criteria ◽  
Evaluation Framework ◽  
Management Systems ◽  
General Area ◽  
Content Type ◽  
Context Specific ◽  
Practical Implications ◽  
Selection Of

Purpose – This paper aims to provide a criteria-based evaluation framework for assessing knowledge management system (KMS) development methodologies. Design/methodology/approach – The evaluation criteria have been elicited based on the features expected from a successful KMS. Furthermore, a number of prominent KMS development methodologies have been scrutinized based on the proposed evaluation framework. Findings – It was demonstrated that the proposed evaluation framework is detailed and comprehensive enough to reveal the strengths and weaknesses of KMS development methodologies. It was also revealed that even though the evaluated methodologies possess certain strong features, they suffer from several shortcomings that need to be addressed. Research limitations/implications – The evaluation framework has not been applied to all existing KMS development methodologies; however, the evaluation does cover the most comprehensive methodologies which exist in the research context. Practical implications – The results of this research can be used for the following purposes: organizational goal-based selection of KMS development methodologies, evolution of existing KMS development methodologies and engineering of tailored-to-fit KMS development methodologies. Originality/value – The proposed evaluation framework provides a comprehensive and detailed set of criteria for assessing general, area-specific and context-specific features of KMS development methodologies. KMS developers can select the methodology which best fits their requirements based on the evaluation results. Furthermore, method engineers can extend existing methodologies or engineer new ones so as to satisfy the specific requirements of the project at hand.

scholarly journals “Brand play” versus “Brand attack”: the subversion of brand meaning in non-collaborative co-creation by professional artists and consumer activists

2018 ◽  
Vol 27 (3) ◽  
pp. 334-347 ◽  
Author(s):  
Samuel Kristal ◽  
Carsten Baumgarth ◽  
Jörg Henseler
Keyword(s):  
Brand Equity ◽  
Brand Management ◽  
Future Research ◽  
Content Type ◽  
Brand Meaning ◽  
The Arts ◽  
Before And After ◽  
Negative Effect ◽  
Professional Artists ◽  
Positive Effect

PurposeThis paper aims to investigate the ways in which “non-collaborative co-creation” can affect brand equity as perceived by independent observers. It reports a study of the different effects on that perception attributable to non-collaborative co-creation that takes the form of either “brand play” or “brand attack” and is executed either by established artists or mainstream consumers.Design/methodology/approachA 2 × 2 between-subjects experiment (brand play versus brand attack; consumer versus artist) measured observers’ perception of brand equity before and after exposure to purpose-designed co-created treatments.FindingsNon-collaborative co-creation has a negative effect on observers’ perceptions of brand equity and brand attack, causing a stronger dilution of brand equity than brand play. Artists either mitigate the dilution or have a positive effect on those perceptions.Research limitations/implicationsFuture research could usefully investigate the relative susceptibility of brands to non-collaborative co-creation, the effects on brands of higher complexity than those in our experiment, exposed in higher-involvement media, and the effects of more diverse forms of co-creation.Practical implicationsBrand managers must recognise that co-creation carries considerable risks for brand equity. They should closely monitor and track the first signs of non-collaborative co-creation in progress. It could be beneficial to recruit artists as co-creators of controlled brand play.Originality/valueThis study offers a more complete insight into the effect of non-collaborative co-creation on observers’ perceptions of brand equity than so far offered by the existing literature. It connects the fields of brand management and the arts by investigating the role and impact of artists as collaborative or non-collaborative co-creators of brand equity.

The interplay of stress and workspace attachment on user satisfaction and workspace support to labour productivity

2020 ◽  
Vol 22 (3) ◽  
pp. 215-237
Author(s):  
Ingrid Nappi ◽  
Gisele de Campos Ribeiro ◽  
Nicolas Cochard
Keyword(s):  
Job Stress ◽  
User Satisfaction ◽  
Short Distance ◽  
Labour Productivity ◽  
Ordinary Least Squares ◽  
Least Squares Regression ◽  
Content Type ◽  
Emotional Bonds ◽  
Before And After ◽  
The Relationship

Purpose The purpose of this study is to evaluate how the relationship between employees’ workspace satisfaction and their respective perceptions of workspace support to labour productivity interacts with two emotional experiences as follows: workspace attachment and job stress. Design/methodology/approach Web-based surveys conducted before and after a company’s short-distance relocation. Study 1 concerned 66 employees and was conducted a few weeks before the relocation. Study 2 concerned 84 employees and was conducted six months after the relocation. Ordinary least squares regression, moderation and mediation analysis were performed. Findings After the relocation, the employees experienced greater job stress, less workspace satisfaction, and they felt less attached to their workspaces. However, the evaluations of workspace support to labour productivity did not change. Contrary to expectations, employees’ workspace satisfaction is not related to their evaluation of this workspace as supporting labour productivity. Instead, this relationship is moderated by job stress. The hypothesis that workspace attachment mediates the relationship between workspace satisfaction and respective evaluation of this workspace as supporting labour productivity was not verified. Practical implications Corporate real estate managers and any manager leading short-distance relocation projects should consider incorporating change management in the projects to maintain employees’ positive attitudes and emotional bonds with their workspace. Originality/value This research improves the knowledge of how employees perceive the workspace as supporting their work duties.

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