scholarly journals The Effects of Usability and Accessibility for E-Government Services on the End-user Satisfaction

2020 ◽  
Vol 14 (13) ◽  
pp. 78
Author(s):  
Mohammad H Alshira'H
Keyword(s):  
User Interfaces ◽  
User Satisfaction ◽  
Positive Impact ◽  
End User ◽  
Government Services ◽  
Website Usability ◽  
High Degree ◽  
Government Website ◽  
Positive Effect ◽  
Good Agreement

<p lang="en-US"><span><em>The research aimed to discover the effects of website usability and accessibility on the satisfaction of the end-user. To achieve the aims of the research, the questionnaire was used. The outcomes of the research found that all the participants had a positive agreeing that website usability for e-government services. Also, the participants were agreeing that website accessibility </em><span lang="en-GB"><em>for e-government services designs</em></span><em> in Jordan have good agreement, responses were positive towards that. Besides, there</em><span lang="en-GB"><em> is a positive effect of </em></span><em>website usability </em><span lang="en-GB"><em>on the satisfaction of the end-user on e-government website designs</em></span><em> </em><span lang="en-GB"><em>in Jordan. In addition, the result showed that there is a positive impact of </em></span><em>website accessibility </em><span lang="en-GB"><em>on the satisfaction of the end-user on e-government website designs</em></span><em> </em><span lang="en-GB"><em>in Jordan. </em></span><em>The research recommended that the user interfaces and </em><span lang="en-GB"><em>website accessibility </em></span><em>in the Jordanian e-government </em><span lang="en-GB"><em>website designs</em></span><em> must further be developed to attract more users and maintaining user satisfaction. And, Jordan e-government systems must be maintaining a high degree of integration and flexibility to attract more users</em>.</span></p>

Improving web user satisfaction by ensuring usability criteria compliance

2016 ◽  
Vol 40 (2) ◽  
pp. 187-203 ◽  
Author(s):  
Maria del Carmen Suarez-Torrente ◽  
Patricia Conde-Clemente ◽  
Ana Belén Martínez ◽  
Aquilino A. Juan
Keyword(s):  
User Satisfaction ◽  
Evaluation Criteria ◽  
Evaluation Framework ◽  
End User ◽  
Content Type ◽  
Website Usability ◽  
Before And After ◽  
Development Evaluation ◽  
Usability Criteria ◽  
Positive Effect

Purpose – The purpose of this paper is to improve and facilitate the work of developers and usability evaluators by providing an adaptable and effective support. A well-defined set of criteria and a range of evaluation values for each criterion as well as a complete websites classification, will guide evaluators. A usability percentage and a list of prioritized criteria, adapted to the type of website by a new usability metric, will help developers to improve the website. This improvement will increase the degree of web user satisfaction. Design/methodology/approach – Having established and validated a new usability evaluation framework, several usability tools have been analyzed. None of them totally fulfills the requirements of the evaluation framework. As a result of being unable to customize any of them, a new one has been developed. A study of 42 enterprise websites in an economically depressed region of Europe was performed using the new tool. This study involved 42 evaluators and 118 web users. Users have evaluated the websites before and after the redesign. A end-user computing satisfaction model-based questionary was used to collect data about end-user satisfaction. The results validate the proposal. Findings – The study confirms that the proposed tool provides valuable information during the process of web development, evaluation and redesign. In adittion, it reveals that improving websites usability by ensuring criteria compliance has a positive effect on web users satisfaction. Originality/value – Unlike previous purposes, the proposed tool allows to evaluate any type of website with a well-defined set of evaluation criteria and specific criteria values. As outcomes, the tool provides the website usability degree and a list of criteria ordered by priority repair. These results are adapted to the specific type of website. This makes easier and more effective the redesign of the evaluated website.

Examining the impact of e-government service process on user satisfaction

2018 ◽  
Vol 11 (3) ◽  
pp. 321-336 ◽  
Author(s):  
Amit Sachan ◽  
Rajiv Kumar ◽  
Ritu Kumar
Keyword(s):  
User Satisfaction ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Technological Capabilities ◽  
Government Service ◽  
Content Type ◽  
Government Services ◽  
The Government ◽  
The Impact ◽  
Government Website

Purpose A government website is considered as an electronic government service delivery system (eGSDS). The authors look at this eGSDS from its process point of view. This study aims to expand the existing knowledge of e-government adoption, and to identify the significance of eGSDS process to user satisfaction. Design/methodology/approach This study uses a quantitative technique using data collected from 197 respondents. Structure equation modeling has been used to test the model and the proposed hypotheses. Findings The findings indicate that as the eGSDS process improves, a user’s perception of the government website’s ease of use increases, leading to increased perceived usefulness, which increases user satisfaction. The findings also indicate that eGSDS process has a significant impact on perceived usefulness and user satisfaction. This study provides evidence that the technological capabilities embedded in the government website processes are an important factor in determining e-government service quality and ultimately e-government user satisfaction. Research limitations/implications The sample used was sufficient for this study and allowed reasonable conclusions to be drawn, but cannot be considered representative of all e-government users in India. Further research may help to validate the findings and generalize the results to a wider population. This study extends the current literature that looks at e-government adoption. Academicians and information systems researchers may use these findings for further research. Practical implications The research provides evidence that the technological capabilities embedded in the eGSDS process are critical in adopting e-government services. Government or concerned agencies may consider eGSDS process attributes (e.g. navigation, searching and transacting) while designing e-government service to give improved experience to its user. Originality/value E-government websites have become an important point of contact with citizens for many public services. However, more study is needed to understand how Web-based technological capabilities of e-government services affect user satisfaction. This study is an attempt to explore the impact of the eGSDS process on e-government user satisfaction.

scholarly journals PENGUKURAN TINGKAT KEPUASAN PENGGUNA SITUS WEB PEMERINTAH (E-GOVERNMENT) KABUPATEN BADUNG

2016 ◽  
Vol 2 (2) ◽  
Author(s):  
Gerson Feoh ◽  
Putu WidaGunawan
Keyword(s):  
Quantitative Analysis ◽  
User Satisfaction ◽  
Electronic Government ◽  
Satisfaction Level ◽  
End User ◽  
Kano Model ◽  
Government Website ◽  
The Web ◽  
Level Government ◽  
End User Computing

<p>ABSTRACT<br />Currently the Badung regency administration has had a website Electronic Government (e-Gov), butdoes not have definitive data about the data indicator of the level of user satisfaction. This study aims todetermine the extent of user satisfaction level Government website (e-Gov) Badung through measuring the level of user satisfaction using a questionnaire with a variable declaration End-User Computing Satisfaction (EUCS) and measured with a model of Kano. The sample used to determine the level of user satisfaction ratings in this study were students living in Badung as a potentia luser of the web site Government (e-Gov) Badung regency. Expected results in this study are quantitative analysis results by questionnaire to obtain the results of the calculation of the satisfaction level from website users e-Gov in Badung regency administration.<br />Keywords: e-Government, Badung, Kano Model, EUCS (End-User Computing Satisfaction).<br />ABSTRAK<br />Saat ini Pemerintah Kabupaten Badung telah memiliki situs web Electronic Government (e-Gov), namun belum mempunyai data yang pasti mengenai data indicator tingkat kepuasan pengguna. Penelitian ini bertujuan untuk mengetahui sampai sejauh mana tingkat kepuasan pengguna situs web Pemerintah (e-Gov) Kabupaten Badung melalui pengukuran tingkat kepuasan pengguna menggunakan kuesioner dengan variable pernyataan End-User Computing Satisfaction (EUCS) dan diukur dengan model Kano. Sampel yang digunakan untuk mengetahui penilaian tingkat kepuasan pengguna dalam penelitian ini adalah mahasiswa yang tinggal di Kabupaten Badung sebagai pengguna potensial situs web Pemerintah (e-Gov) KabupatenBadung. Hasil yang diharapkan dalam penelitian ini adalah suatu hasil analisa secara kuantitatif dengan metode kuesioner untuk memperoleh hasil perhitungan tingkat kepuasan pengguna situs web e-Gov di Kabupaten Badung. Kata Kunci : e-Government, Kabupaten Badung, Model Kano, EUCS (End-User Computing Satisfaction).</p>

scholarly journals Analisis Faktor-Faktor yang Memengaruhi Kepuasan Pengguna Sistem Akuntansi Instansi Basis Akrual (SAIBA) dengan Model End-User Computing Satisfaction

2018 ◽  
Vol 2 (3) ◽  
pp. 33-42
Author(s):  
Gigih Alfrian Pratama Putra
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Statistical Test ◽  
Ease Of Use ◽  
Accounting System ◽  
End User ◽  
New Information ◽  
Aceh Province ◽  
Positive Effect ◽  
End User Computing

Research of Accrual Base Institution Accounting System (SAIBA) as a new information system released in 2015 and mandatory will produce various satisfaction among application users. Application operator satisfaction as the user of information system is the most important thing in realizing the success of the information system. This study will examine the causes of the satisfaction of KPPN operators in the scope of Aceh Province based on the factors that influence it with the End User-Computing Satisfaction (EUCS) approach. The statistical test was conducted by using SPSS 22. The result of 209 respondents showed that the accuracy, format, and ease of use of the application had a positive effect on SAIBA user satisfaction in the scope of KPPN Type A1, while in the scope of KPPN Type A2, the format and timeliness had positive effect to user satisfaction.                    Abstrak Penelitian Sistem Akuntansi Instansi Basis Akrual (SAIBA) sebagai sistem informasi yang baru dirilis tahun 2015 dan bersifat mandatory akan menghasilkan kepuasan yang beragam di kalangan pengguna aplikasi. Kepuasan operator aplikasi selaku pengguna sistem informasi merupakan hal terpenting dalam mewujudkan kesuksesan sistem informasi tersebut. Penelitian ini akan mengkaji penyebab kepuasan operator satuan kerja KPPN lingkup Provinsi Aceh berdasarkan faktor-faktor yang memengaruhinya dengan pendekatan model End-User Computing Satisfaction (EUCS). Uji statistik dilakukan dengan menggunakan SPSS 22. Hasil penelitian dari 209 data responden yang diterima menunjukkan bahwa akurasi, format, dan kemudahan penggunaan aplikasi berpengaruh positif terhadap kepuasan pengguna SAIBA di lingkup KPPN Tipe A1. Sedangkan di lingkup KPPN Tipe A2, format dan ketepatwaktuan berpengaruh positif terhadap kepuasan pengguna.

Consumer Satisfaction of Sorabel Applications Using the Delone and Mclean Method

2020 ◽  
Vol 8 (1) ◽  
pp. 21-30
Author(s):  
Wulan Dari ◽  
Lusa Indah Prahartiwi
Keyword(s):  
Information Technology ◽  
User Satisfaction ◽  
Information Quality ◽  
Positive Impact ◽  
Test Results ◽  
System Quality ◽  
Delone And Mclean ◽  
Net Benefits ◽  
Online Stores ◽  
Positive Effect

The rapid development of information technology influences on all fields of the economy. One form of the development of information technology is about how consumers shop through online stores. Researchers need to do this research because nowadays there are many online stores that have developed in Indonesia. Researchers want to know how much influence the quality of information and service quality on customer satisfaction and make a positive contribution and make continuous purchases at the online store. This study uses the Delone and Mclean methods and with AMOS software. The purpose of this study is to analyze a number of hypotheses, which are: H1: System Quality has a positive effect on Use; H2: Use has a positive impact on net benefits; H3: System Quality has a positive impact on User Satisfaction; H4: User Satisfaction has a positive effect on Use; H5: Information Quality has a positive effect on Use; H6: Information Quality has a positive effect on User Satisfaction; H7: User Satisfaction has a positive effect on Net benefits; H8: System Quality has a positive effect on Information Quality; H9: Information Quality has a positive effect on System Quality. The test results can be seen that Quality System has a positive effect on User Satisfaction, this can be seen from the estimated value of 0.529, User Satisfaction has a positive effect on the Net benefits that can be seen from the estimated value of 1,146, and User Satisfaction has a positive effect on Use with an estimated value of 1,352. From the test results with the final research model that supports the hypothesis (H0) said that there is a relationship between variables with the level of satisfaction of the Sorabel Application to the Sorabel Application user as a medium for online purchases

scholarly journals Unified InterPlanetary Smart Parking Network for Maximum End-User Flexibility

Sensors ◽  
2021 ◽  
Vol 22 (1) ◽  
pp. 221
Author(s):  
Ciprian Iacobescu ◽  
Gabriel Oltean ◽  
Camelia Florea ◽  
Bogdan Burtea
Keyword(s):  
User Satisfaction ◽  
Service Providers ◽  
Intelligent System ◽  
Smart Cities ◽  
Geographical Area ◽  
End User ◽  
Zero Knowledge ◽  
Human Interface ◽  
Smart Parking ◽  
High Degree

Technological breakthroughs have offered innovative solutions for smart parking systems, independent of the use of computer vision, smart sensors, gap sensing, and other variations. We now have a high degree of confidence in spot classification or object detection at the parking level. The only thing missing is end-user satisfaction, as users are forced to use multiple interfaces to find a parking spot in a geographical area. We propose a trustless federated model that will add a layer of abstraction between the technology and the human interface to facilitate user adoption and responsible data acquisition by leveraging a federated identity protocol based on Zero Knowledge Cryptography. No central authority is needed for the model to work; thus, it is trustless. Chained trust relationships generate a graph of trustworthiness, which is necessary to bridge the gap from one smart parking program to an intelligent system that enables smart cities. With the help of Zero Knowledge Cryptography, end users can attain a high degree of mobility and anonymity while using a diverse array of service providers. From an investor’s standpoint, the usage of IPFS (InterPlanetary File System) lowers operational costs, increases service resilience, and decentralizes the network of smart parking solutions. A peer-to-peer content addressing system ensures that the data are moved close to the users without deploying expensive cloud-based infrastructure. The result is a macro system with independent actors that feed each other data and expose information in a common protocol. Different client implementations can offer the same experience, even though the parking providers use different technologies. We call this InterPlanetary Smart Parking Architecture NOW—IPSPAN.

Assessing Team Detailing End-user Satisfaction

2004 ◽  
Author(s):  
Kimberly P. Whittam ◽  
Zannette A. Uriell ◽  
Rorie N. Harris
Keyword(s):  
User Satisfaction ◽  
End User

scholarly journals Effect of the COVID ‐19 induced phase of massive telehealth uptake on end‐user satisfaction

2021 ◽  
Vol 51 (2) ◽  
pp. 206-214
Author(s):  
Nicole J. Bate ◽  
Simon C. Xu ◽  
Maurizio Pacilli ◽  
Lynden J. Roberts ◽  
Chris Kimber ◽  
...  
Keyword(s):  
User Satisfaction ◽  
End User

scholarly journals Results of the Behavioral Health Readiness Evaluation and Decision-Making Instrument Study

2021 ◽  
Vol 186 (Supplement_1) ◽  
pp. 142-152
Author(s):  
Justin M Curley ◽  
Katie L Nugent ◽  
Kristina M Clarke-Walper ◽  
Elizabeth A Penix ◽  
James B Macdonald ◽  
...  
Keyword(s):  
Decision Making ◽  
Behavioral Health ◽  
User Satisfaction ◽  
Safety Issue ◽  
Walter Reed Army Institute ◽  
End User ◽  
Chi Square ◽  
Proficiency Level ◽  
Wide Range ◽  
Decision Making Support

ABSTRACT Introduction Recent reports have demonstrated behavioral health (BH) system and individual provider challenges to BH readiness success. These pose a risk to winning on the battlefield and present a significant safety issue for the Army. One of the most promising areas for achieving better BH readiness results lies in improving readiness decision-making support for BH providers. The Walter Reed Army Institute of Research (WRAIR) has taken the lead in addressing this challenge by developing and empirically testing such tools. The results of the Behavioral Health Readiness Evaluation and Decision-Making Instrument (B-REDI) field study are herein described. Methods The B-REDI study received WRAIR Institutional Review Board approval, and BH providers across five U.S. Army Forces Command installations completed surveys from September 2018 to March 2019. The B-REDI tools/training were disseminated to 307 providers through random clinic assignments. Of these, 250 (81%) providers consented to participate and 149 (60%) completed both initial and 3-month follow-up surveys. Survey items included a wide range of satisfaction, utilization, and proficiency-level outcome measures. Analyses included examinations of descriptive statistics, McNemar’s tests pre-/post-B-REDI exposure, Z-tests with subgroup populations, and chi-square tests with demographic comparisons. Results The B-REDI resulted in broad, statistically significant improvements across the measured range of provider proficiency-level outcomes. Net gains in each domain ranged from 16.5% to 22.9% for knowledge/awareness (P = .000), from 11.1% to 15.8% for personal confidence (P = .001-.000), and from 6.2% to 15.1% for decision-making/documentation (P = .035-.002) 3 months following B-REDI initiation, and only one (knowledge) failed to maintain a statistically significant improvement in all of its subcategories. The B-REDI also received high favorability ratings (79%-97% positive) across a wide array of end-user satisfaction measures. Conclusions The B-REDI directly addresses several critical Army BH readiness challenges by providing tangible decision-making support solutions for BH providers. Providers reported high degrees of end-user B-REDI satisfaction and significant improvements in all measured provider proficiency-level domains. By effectively addressing the readiness decision-making challenges Army BH providers encounter, B-REDI provides the Army BH health care system with a successful blueprint to set the conditions necessary for providers to make more accurate and timely readiness determinations. This may ultimately reduce safety and mission failure risks enterprise-wide, and policymakers should consider formalizing and integrating the B-REDI model into current Army BH practice.

scholarly journals Rural Financial Development Impacts on Agricultural Technology Innovation: Evidence from China

2021 ◽  
Vol 18 (3) ◽  
pp. 1110
Author(s):  
Yuyu Liu ◽  
Duan Ji ◽  
Lin Zhang ◽  
Jingjing An ◽  
Wenyan Sun
Keyword(s):  
Economic Development ◽  
Financial Development ◽  
Agricultural Development ◽  
Technology Innovation ◽  
Agricultural Technology ◽  
Rural Finance ◽  
Rural Economic Development ◽  
High Degree ◽  
The Impact ◽  
Positive Effect

Agricultural technology innovation is key for improving productivity, sustainability, and resilience in food production and agriculture to contribute to public health. Using panel data of 31 provinces in China from 2003 to 2015, this study examines the impact of rural financial development on agricultural technology innovation from the perspective of rural financial scale and rural finance efficiency. Furthermore, it examines how the effects of rural financial development vary in regions with different levels of marketization and economic development. The empirical results show that the development of rural finance has a significant and positive effect on the level of agricultural technology innovation. Rural finance efficiency has a significantly positive effect on innovation in regions with a low degree of marketization, while the rural financial scale has a significantly positive effect on technological innovation in regions with a high degree of marketization. Further analysis showed that improving the level of agricultural technology innovation is conducive to rural economic development. This study provides new insights into the effects of rural financial development on sustainable agricultural development from the perspective of agricultural technology innovation.

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