On Multi-Resource Procurement in Internet Access Markets

2021 ◽  
Vol 48 (3) ◽  
pp. 4-5
Author(s):  
Lianjie Shi ◽  
Xin Wang ◽  
Richard T. B. Ma
Keyword(s):  
Service Quality ◽  
Social Welfare ◽  
Multiple Access ◽  
Optimization Problems ◽  
Market Equilibrium ◽  
Internet Access ◽  
Content Delivery ◽  
Delivery Services ◽  
Stringent Quality

With the increasing popularity and significance of content delivery services, especially video streaming, stringent Quality of Service (QoS) requirements have been placed upon Internet content providers (CPs). As a result, CPs have strong incentives to pay for resources such as premium peering bandwidth and cache capacity that ameliorate service quality. In this paper, we study an Internet access market with multiple access resources that CPs can purchase to enhance service quality. We build a detailed content delivery model, through which we characterize the traffic throughput and the resulting utilities of CPs and social welfare. We show that a market equilibrium exists for a multi-resource market, at which the optimization problems for individual utilities and social welfare coincide. Furthermore, we characterize the optimal purchasing strategies of CPs as well as how varying parameters are going to change the market equilibrium via sensitivity analysis.

Measuring the Quality of Internet Connectivity Service Rendered to South African Public Libraries

Mousaion ◽  
2021 ◽  
Vol 38 (4) ◽  
Author(s):  
Lesiba Stephen Ledwaba
Keyword(s):  
Service Quality ◽  
South African ◽  
Service Providers ◽  
Public Libraries ◽  
Internet Access ◽  
Quality Model ◽  
Technical Problems ◽  
Internet Connectivity ◽  
Access Service

The measuring of rendered services in any industry, especially in libraries, remains a critical tool to assess the satisfaction level of clients as well as the quality of the services. This article reports on a study that was undertaken to measure the quality of internet access service to South African public libraries by using the service quality model. The paper was guided by these objectives to identify the service quality models applicable to public libraries’ internet access; to determine how the quality of internet access service fits within the South African broadband policy; and to apply service quality dimensions to public libraries’ internet access. The study employed a quantitative approach and survey design in which a questionnaire was used to collect data from 322 heads of public libraries in South Africa. The stratified sampling method was used to obtain a proportional representation of public libraries. It emerged that most respondents regarded their internet service providers (ISPs) as incapable of solving their technical problems. It was further found that in most cases ISPs applied the internet access policies inconsistently to public libraries they served. The study recommended, among others, that internet connectivity to public libraries be centralised and that a competent provider be appointed to manage this service.

Automatic Detection of Grid Delivery Services Using a Real-Time Monitoring System

2014 ◽  
Vol 610 ◽  
pp. 633-637
Author(s):  
Yeo Neo Kim ◽  
Gun Woo Kim ◽  
Gyun Woo
Keyword(s):  
Operating System ◽  
Content Delivery ◽  
Simple Approach ◽  
Automatic Method ◽  
Network Resources ◽  
Content Delivery Networks ◽  
Delivery Services ◽  
Network Usage ◽  
Delivery Networks

Though Grid Delivery Services (GDSs) can promote Quality of Service (QoS) in Content Delivery Networks (CDNs), some of them may degrade the performance of the client computers by consuming the network resources. The worst part of GDSs is that some of them are registered as system services and executed automatically when the operating system boots up. Since GDSs are not classified as malware, it is extremely hard to detect them automatically even when the user wants to remove them. This paper proposes an automatic method to detect GDSs by monitoring the network usage of all the processes. We include empirical evidence to indicate this approach is effective even though it adopts an extremely simple approach.

scholarly journals Smart Radio Resource Management for Content Delivery Services in 5G and Beyond Networks

2020 ◽  
Vol 2020 ◽  
pp. 1-14
Author(s):  
Dominik Neznik ◽  
Lubomir Dobos ◽  
Jan Papaj
Keyword(s):  
Game Theory ◽  
Fuzzy Logic ◽  
Resource Management ◽  
Radio Resource Management ◽  
Content Delivery ◽  
Spectrum Allocation ◽  
Radio Resource ◽  
Advantages And Disadvantages ◽  
Delivery Services

In 5G networks, the spectrum allocation techniques play a very important part of the quality of content delivery services. The processes of channelling and device selection are important in the 5G technology and beyond with many access devices in networks to improve the quality of services. In this paper, we propose a method based on Fuzzy Logic, Game Theory, and Smart Method (which is a combination of Fuzzy Logic and Game Theory). These methods are suitable to improve the speed and quality of links of data routing in networks. The paper shows that effective spectrum allocation to devices is not an option but a requirement in a huge data flow environment of the wireless communications, if one wants to ensure acceptable speed and quality of the connection and to provide adequate quality of the services. Each of the selected methods for radio resource management has some advantages and disadvantages in the evaluation of results. The paper describes the process of channel allocation with different methods for IEEE 802.11xx networks that are in the focus of our research in the sphere of wireless communication. Companies use cloud computing to provide services and to share information, but there needs to be some radio resource management to effectively use the services in the wireless mobile environment because the number of different types of devices being connected to the wireless networks to create smart homes and smart cities is growing.

scholarly journals Investigation of Service Quality of Measurement Reference Points for the Internet Services on Mobile Networks

2016 ◽  
Vol 53 (5) ◽  
pp. 64-73 ◽  
Author(s):  
E. Lipenbergs ◽  
Vj. Bobrovs ◽  
G. Ivanovs
Keyword(s):  
Service Quality ◽  
Mobile Networks ◽  
Public Awareness ◽  
Internet Access ◽  
Reference Points ◽  
The Internet ◽  
Service Monitoring ◽  
Access Service ◽  
Access Services

Abstract To ensure that end-users and consumers have access to comprehensive, comparable and user-friendly information regarding the Internet access service quality, it is necessary to implement and regularly renew a set of legislative regulatory acts and to provide monitoring of the quality of Internet access services regarding the current European Regulatory Framework. The actual situation regarding the quality of service monitoring solutions in different European countries depends on national regulatory initiatives and public awareness. The service monitoring solutions are implemented using different measurement methodologies and tools. The paper investigates the practical implementations for developing a harmonising approach to quality monitoring in order to obtain objective information on the quality of Internet access services on mobile networks.

scholarly journals Kepuasan Pelanggan Terhadap Jasa Pengiriman Surat Dan Paket

2015 ◽  
Vol 19 (2) ◽  
Author(s):  
Atjih Ratnawati
Keyword(s):  
Service Quality ◽  
High Reliability ◽  
Survey Method ◽  
Postal Service ◽  
Quality Of Data ◽  
Package Delivery ◽  
Quality Aspects ◽  
Delivery Services ◽  
The Impact

Post organization is currently regulated in the Law of Post 38 of 2009 on the post. As the impact of the implementation of the Act that the new post, there are many types of postal service companies including expedition. This study aims to describe quantitatively the quality of data and related information services and package mailing PT Pos in Bandung reviewed based on customer satisfaction. While  research  method  is survey method with quantitative approach. Referring to the theory of quality of service (Service Quality). Judging from five (5) aspects of service quality, namely reliability, responsiveness, assurance, empathy and tangibles, it is known that the quality aspect of high reliability and low value is the quality aspects of the physical evidence (tengibel). Mail and package delivery services PT Pos Indonesia to provide services to its customers is  considered good and reliable by the public postal service          users                        Keywords :  Post, Indonesia Postal Service, Post Indonesia quality, service   ABSTRAK Penyelenggaraan pos saat ini diatur dalam Undang-undang Pos No.38 tahun 2009 tentang Pos. Sebagai imbas dari implementasi Undang-undang Pos yang baru tersebut, ada banyak jenis perusahaan jasa pos termasuk ekspedisi. Penelitian ini bertujuan untuk  mendiskripsikan secara kuantitatif   mengenai data dan informasi terkait kualitas  layanan jasa  pengiriman surat dan     paket PT Pos di kota Bandung ditinjau  berdasarkan kepuasan pelanggan. Sedangkan metode penelitian adalah metode survey dengan pendekatan kuantitatif  dengan mengacu pada teori kualitas layanan (Service Quality).  Dilihat dari 5 (lima) aspek kualitas layanan yaitu kehandalan, daya tanggap, jaminan, empaty dan bukti fisik, diketahui bahwa aspek kualitas kehandalan yang tinggi nilainya dan yang rendah adalah aspek kualitas bukti fisik (tengibel). Jasa pengiriman surat dan paket PT Pos Indonesia dalam memberikan layanannya kepada pelanggannya dinilai baik dan handal  oleh   masyarakat pengguna jasa layanan pos .  Kata Kunci: Pos , Post Indonesia, kualitas, Layanan

scholarly journals The Discussion of Potential Care Needs for Physically and Mentally Disabled Citizens in Taipei City by Using Spatial Analysis

2021 ◽  
Vol 13 (5) ◽  
pp. 2665
Author(s):  
Jui-Hung Kao ◽  
Wei-Chen Wu ◽  
Chen-Hu Chou ◽  
Horng-Twu Liaw
Keyword(s):  
Service Quality ◽  
Social Welfare ◽  
Future Research ◽  
Short Term ◽  
Care Needs ◽  
Mentally Disabled ◽  
Public Health Departments ◽  
Straight Line ◽  
Taipei City

What this research may achieve points towards the need to progressively improve the reasonableness in establishing Social Welfare Agencies (SWAs). The service capacity of SWAs is far below the population of the level III extremely disabled. This is a serious problem. This evaluation can assist social welfare and public health departments to determine what locations to approve for establishing SWAs in the short term and plan for new SWAs more precisely, as well as rein in budgetary priorities. As an illustration, in considering the distance between SWAs and the extremely disabled, the service quality of SWAs and fairness in the planning have to be taken into account. Introducing a Service Quantity Needed-Index for SWAs (SNIS) into the current measure of approving and planning new SWAs shall assist the departments in distributing social welfare resources to areas most in need of help. In addition, using the modified data to recalculate SNIS can examine needs regularly. Employing basic statistical areas for short-term applications in Taipei City SWA projects, considering the distance between SWAs and the extremely disabled, the agencies’ service quality and fairness in the planning of SWAs need to receive more attention. Previous research mostly employed straight-line distances rather than road distances. To a certain extent, this overlooked the actual capacity of roads as well as led to some degree of discrepancies in evaluations. This essay focuses on calculating SNIS, mainly towards guiding the establishment of facilities and concretely proposing how to optimize their locations. Future research can add in needs at that time in accordance with current evaluation results to propose plans to optimize the locations, or maybe integrate weights of disability to adjust multiple requirements of SWAs.

scholarly journals Peran Kualitas Pelayanan Penyedia Internet Terhadap Kepuasan Pelanggan

2019 ◽  
Vol 5 (1) ◽  
pp. 33
Author(s):  
Ayu Marluthy ◽  
Ii Halilah
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Linear Regression Analysis ◽  
Internet Access ◽  
Sampling Technique ◽  
The People

This study aims to determine how much influence the quality of internet provider service to customer satisfaction, using linear regression analysis. The population in this study is the people of Bandung who use or subscribe internet access. Sampling technique used is non-probability sampling by taking samples using quota. The sample of research is 100 respondents. Data collection techniques using observation techniques and questionnaire. The amount of influence service quality to customer satisfaction that is equal to 0,538 or 53,8% change of customer satisfaction can be explained by service quality variable, while the rest equal to 46,2% explained by cause or other factor not examined.

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA FBM WORLDWIDE

2021 ◽  
Vol 16 (2) ◽  
pp. 35-44
Author(s):  
Munir Azhari
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Survey Methods ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Survey Method ◽  
Simple Linear Regression ◽  
Delivery Services ◽  
The Relationship

The effect of service quality on customer satisfaction in FBM WORLDWIDE. The study aims to determine service quality to customer satisfaction correlation and influence score at FBM WORLDWIDE. The method used is a survey method by using questionnaires to respondents as many as 75 respondents from customers/users of FBM WORLDWIDE delivery services. The data used are descriptive analysis, simple linear regression analysis, R test, T-test, and hypothesis testing. The results show that the service quality variable simultaneously had a positive and significant effect on customer satisfaction. The type of research is the quantitative method. Furthermore, Data collection techniques use carried out through survey methods. The number of samples is 75 people. The results of this study use statistical data methods with the SPSS (Statistical Package For Social Science) version 21 program. The results of the analysis state that the relationship between variable X (service quality) and variable Y (customer satisfaction) is forceful. It can be seen from the R-value of 0.903 so that it is close to 1. The influence of service quality variable (X) to customer satisfaction variable (Y) score is 0.813 or 81,3%. Furthermore,  the rest is influenced by other factors. The T-count value is 17.980 and T-table is 1.993 (based on the table), so T-count is greater than T-table which means Ha is accepted and Ho is rejected, meaning that the X variable (quality of service) is very related and has a significant effect on the Y variable (customer satisfaction).

scholarly journals Using Distribution Alliance to Signal the Seller’s Service Quality in Online Retailing Platforms

Complexity ◽  
2021 ◽  
Vol 2021 ◽  
pp. 1-13
Author(s):  
Yufei Yan ◽  
Zuoliang Ye ◽  
Xiaoxiao Gong
Keyword(s):  
Theoretical Model ◽  
Service Quality ◽  
Significant Role ◽  
Market Equilibrium ◽  
Electronic Market ◽  
Online Retailing ◽  
Delivery Service ◽  
Signaling Effect ◽  
High Level

Signal plays a significant role in the online retailing market, especially where the service quality of sellers is unobservable. In the current study, a game-theoretical model was formulated to help examine whether the new delivery service called distribution alliance in the electronic market can serve as a superior signal in revealing online seller’s service quality. Our results showed that the certification accuracy and the application fee are closely related to the signaling effect of the distribution alliance. Specifically, we found a concrete analytical boundary where a certain high level of certification accuracy is required to guarantee the existence of market equilibrium, and a corresponding application fee can convoy the signal’s effectiveness. In addition, the potential extensions and limitations of this research were also discussed.

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