A Study on the Determinants of Service Quality of Social Worker in the Social Welfare Center

2018 ◽  
pp. 29-56
Author(s):  
Jin-Yeol Lee ◽  
◽  
Ki-Hyok Youn ◽  
Keyword(s):  
Service Quality ◽  
Social Welfare ◽  
Social Worker ◽  
The Social

scholarly journals PERANAN PIMPINAN TERHADAP TINGKAT KINERJA APARATUR PEMERINTAH KABUPATEN BONE BOLANGO

2018 ◽  
Author(s):  
Muh Firyal Akbar
Keyword(s):  
Social Welfare ◽  
Qualitative Data ◽  
Leadership Role ◽  
Public Welfare ◽  
The Public ◽  
The Social ◽  
Data Source ◽  
District Government

This research is motivated by the leadership role of the aperture on the performance of the District Social Welfare Section of Bone Bolango, and addressing what led to the apparaturs can not improve its performance. Location / object of research in the Social Welfare Section of Bone Bolango District Secretariat, the research method used is descriptive qualitative data sources from the observation, interviews, and documentation. Informants were interviewed 6 (six) in the form of Deputy. Section, and staff,. Data analysis was done by analysis that includes observation, identification of the problem, determine the focus of the problem, collect the data source, making the analysis of data, and making conclusions. Results of the study found the following: 1. a leader as an innovator has yet to make staff / subordinates capable of reviewing what to expect, 2. Leadership as a motivator, in this case has not been fully motivate / encourage the morale of staff, 3. Leadership as a facilitator in accordance interviews some say has not been able to realize the needs of the staff and the organization, 4. Chief said as a mobilizer, there are leaders who have not been able to steer and drive the duties and functions, so the quality of the resulting performance apparatus has not been able to realize the needs of the organization. As for the hope of Bone Bolango District Government, is where all the apparatus that is required to dedicate itself to the development of more specialized areas within the public welfare.

Exploring backpackers’ perceptions of the hostel service quality

2015 ◽  
Vol 27 (8) ◽  
pp. 1839-1855 ◽  
Author(s):  
Ana Brochado ◽  
Paulo Rita ◽  
Carlos Gameiro
Keyword(s):  
Service Quality ◽  
Web Sites ◽  
Quantitative Research ◽  
Hotel Industry ◽  
Online Reviews ◽  
Content Type ◽  
The Social ◽  
Mixed Approach ◽  
Depth Interviews

Purpose – The aim of this paper is to contribute to the understanding of backpackers’s evaluation of service quality provided by hostels by developing a battery of items to assess perceptions of the overall hostel experience. Design/methodology/approach – Scale development took a mixed approach that combines qualitative and quantitative research. First, the authors performed a content analysis of reviews provided by guests in hostel booking web sites, in-depth interviews with hostel managers and focus groups with guests, to develop a battery of items to assess the hostel experience from the guests’ perspective. Then, a quantitative survey (n = 222) was conducted, to explore the dimensionality of service quality in this sector. Lisbon hostels are the target of this study, as they received several awards based on the online reviews of backpackers. Findings – The results revealed that service quality is a multidimensional concept and includes six dimensions, namely, social atmosphere, location and city connection, staff, cleanliness, security and facilities. Regression results revealed that the social atmosphere appears to be a core service dimension crucial to create a sense of hostel guest’s overall quality. Originality/value – The findings suggest that service quality scales should incorporate the specific characteristics of the hotel industry. The quality of the staff and the social atmosphere are of utmost importance to enhance the hostel backpacker experience.

CONCEPTUAL BASIS OF MODERNIZATION OF THE SOCIAL PROTECTION SYSTEM

2017 ◽  
Vol 6 (2) ◽  
pp. 15-21
Author(s):  
Кравченко ◽  
Болотова ◽  
I. Bolotova ◽  
Гребеник ◽  
L. Grebenik
Keyword(s):  
Quality Of Life ◽  
Social Welfare ◽  
Social Protection ◽  
Protection System ◽  
Conceptual Basis ◽  
Public Authorities ◽  
Social Sphere ◽  
Social Welfare System ◽  
The Social

The article is devoted to the study and analysis of the social protection system. Based on the analysis of the features of the existing system of social protection of the population trends of the state social welfare system, the study defines the foundations of social protection system modernization, which includes such social problems in a particular region is based on a system of indicators, benchmarks and indicators, reflecting in quantitative and qualitative the form of quality of life, the economy and social sphere in general, the activities of public authorities

scholarly journals Demandas de pessoas com deficiência e intervenção do assistente social no ambulatório do HU-UFJF

2018 ◽  
Vol 17 (2) ◽  
Author(s):  
Giselle M. Cardoso da Costa
Keyword(s):  
Social Welfare ◽  
Present Article ◽  
Social Worker ◽  
Outpatient Clinic ◽  
Statistical Data ◽  
People With Disabilities ◽  
Health Clinic ◽  
Persons With Disabilities ◽  
The Social ◽  
Do So

Resumo: O presente artigo buscou discorrer sobre o trabalho do assistente social frente a demandas de pessoas com deficiência num ambulatório de saúde. Para tanto, foi realizada pesquisa em documentos de registro de atendimentos do assistente social no respectivo ambulatório. O material foi analisado de forma quantitativa e também qualitativamente, e dentre os principais resultados temos que a maioria dos atendimentos decorreu por busca ativa do assistente social, e a maioria das demandas apresentadas pelos usuários são relativas a orientações sociais, previdenciárias e assistenciais. Na primeira parte do artigo trazemos reflexões, à luz de revisão bibliográfica, sobre o conceito de deficiência e as principais políticas públicas brasileiras para esta população, além de alguns dados estatísticos extraídos do Censo 2010 sobre pessoas com deficiência. Demands of persons with disabilities and intervention of the social worker in the outpatient clinic of HU-UFJF Abstract: The present article sought to discuss the work of the social worker regarding the demands of people with disabilities in a health clinic. To do so, a study was carried out on records of the social worker's attendance at the respective outpatient clinic. The material was analysed quantitatively and also qualitatively, and among the main results we have that most of the attendance was due to the active search of the social worker, and most of the demands presented by the users are related to social, welfare and welfare guidelines. In the first part of the article, we present reflections, in the light of a bibliographical review, on the concept of disability and the main Brazilian public legislation for this population, as well as some statistical data extracted from the 2010 Census on persons with disabilities.

scholarly journals The collaboration and reporting quality of social welfare systematic reviews in the Campbell Collaboration online library

2019 ◽  
Vol 17 (1) ◽  
Author(s):  
Li-li Wei ◽  
Jing Zhang ◽  
Ying Yang ◽  
Hao-Yu Cao ◽  
Ke-hu Yang ◽  
...  
Keyword(s):  
Social Network ◽  
Social Welfare ◽  
Systematic Reviews ◽  
Meta Analysis ◽  
Reporting Quality ◽  
Reporting Rate ◽  
Campbell Collaboration ◽  
The Social ◽  
Online Library

Abstract Background To analyze the collaboration and reporting quality of the systematic reviews of social welfare in the Campbell collaboration online library. Methods The Campbell collaboration online library was searched for systematic reviews of social welfare and the basic information extracted in order to assess the reporting quality of systematic reviews using a MOOSE checklist. BICOMS-2 and UCINET software were used to produce the social network, and Comprehensive Meta Analysis (Version 2) and STATA 13.0 were used to analyze the related data. Results Fifty-seven systematic reviews of social welfare were included. Twenty-eight items of the included social welfare systematic reviews were rated as complete (≥70%). There were significant differences between ≤2013 and ≥ 2014 in five items. These differences were as follows: research published by one organization or more than one organization in one item, more than three authors or less than four authors in two items, and one country or more than one country in six items. It’s completed about researches with more than one organization, three authors or more than one country. Some items were found to have a low reporting rate of studies published before 2014, by one organization, with less than four authors or one country, respectively. The social network of authors and organizations showed good collaboration. Conclusions Some items could be further improved with regard to the rate of reporting systematic reviews of social welfare in the Campbell collaboration online library. This could improve the overall quality of social welfare systematic reviews.

A model of socially oriented development of the Russian Federation based on a comparative analysis of traditional models of the social welfare State

2020 ◽  
Vol 19 (2) ◽  
pp. 310-324
Author(s):  
V.V. Sinitsyna
Keyword(s):  
Comparative Analysis ◽  
Welfare State ◽  
Gross Domestic Product ◽  
Social Welfare ◽  
Social Services ◽  
Russian Federation ◽  
The Social ◽  
The Russian Federation ◽  
Social Welfare State

Subject. The article addresses the implementation of socially oriented development in the Russian Federation and in the countries with traditional models of the social welfare State. Objectives. The aim is to perform a comparative analysis of traditional models of the social welfare State and the Russian Federation on the basis of socio-economic indicators (annual average growth in gross domestic product, inequality, unemployment, migration, the share of tax revenues in gross domestic product, indicators in the sphere of education and healthcare), and reveal the specifics of socially oriented development of the Russian Federation. Methods. The study employs methods of statistical analysis, comparative analysis, and graphic interpretation of statistics. Results. The study unveils similar trends in the social development that exist in traditional models of the social welfare State, the focus of public policy on providing at least minimal social guarantees, the use of social insurance, and extended accessibility of quality social services. It also emphasizes differences that are connected with historical principles of social policy, the level of decommodification due to modern economic development. Conclusions. The comparative analysis enabled to identify the presence of elements of considered models in the model of socially oriented development of Russia and directions of further measures for increasing socio-economic indicators, including the increase in life expectancy and quality of life for citizens, improvement of the quality of social services, reduction of inequality, promotion of high rates of economic growth, renovation of equipment and facilities, and training highly qualified specialists.

Age-Specific of Relationship Between Stress Tolerance and Empathy in Social Workers in the Context of a Pandemic

2020 ◽  
Vol 19 (3) ◽  
pp. 13-22
Author(s):  
L.D. Starostina ◽  
◽  
D.A. Nishovskaya ◽  
A.A. Kvitkovskaya ◽  
◽  
...  
Keyword(s):  
Stress Tolerance ◽  
Social Workers ◽  
Social Worker ◽  
Psychological Research ◽  
Age Related ◽  
The Social ◽  
Long Time ◽  
Emotional Burnout ◽  
First Time

psychological research is devoted to the study of the nature of the relationship between the indicators of empathy and the level of stress resistance of the personality of a social worker. For the first time, a comparative analysis of test data of respondents by age criterion is presented. Today the profession of a social worker is one of the most widespread in the world and in Russia. As social problems grow in society and the level and quality of life of the population decreases, the number of socially vulnerable categories of the population increases, the profession of a social worker will remain in demand for a long time. The study revealed the danger of the development of emotional burnout and professional deformations of social workers with the aggravation of the sanitary and epidemiological situation with COVID-19. As a result, age-related conditionality in indicators of stress tolerance and empathy among representatives of the “social worker” profession was proved.

On Multi-Resource Procurement in Internet Access Markets

2021 ◽  
Vol 48 (3) ◽  
pp. 4-5
Author(s):  
Lianjie Shi ◽  
Xin Wang ◽  
Richard T. B. Ma
Keyword(s):  
Service Quality ◽  
Social Welfare ◽  
Multiple Access ◽  
Optimization Problems ◽  
Market Equilibrium ◽  
Internet Access ◽  
Content Delivery ◽  
Delivery Services ◽  
Stringent Quality

With the increasing popularity and significance of content delivery services, especially video streaming, stringent Quality of Service (QoS) requirements have been placed upon Internet content providers (CPs). As a result, CPs have strong incentives to pay for resources such as premium peering bandwidth and cache capacity that ameliorate service quality. In this paper, we study an Internet access market with multiple access resources that CPs can purchase to enhance service quality. We build a detailed content delivery model, through which we characterize the traffic throughput and the resulting utilities of CPs and social welfare. We show that a market equilibrium exists for a multi-resource market, at which the optimization problems for individual utilities and social welfare coincide. Furthermore, we characterize the optimal purchasing strategies of CPs as well as how varying parameters are going to change the market equilibrium via sensitivity analysis.

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