Estimation of Transit Reliability Level-of-Service Based on Automatic Vehicle Location Data

2005 ◽  
Vol 1927 (1) ◽  
pp. 277-286 ◽  
Author(s):  
Roberto Camus ◽  
Giovanni Longo ◽  
Cristina Macorini
Keyword(s):  
Quality Of Service ◽  
Real Data ◽  
Level Of Service ◽  
Transit Network ◽  
Location Data ◽  
Vehicle Location ◽  
Transit Capacity ◽  
Transit Reliability

This paper concerns transit quality of service and focuses on reliability. Starting from automated vehicle location (AVL) data collected in a case study, the advantages and limitations of the Transit Capacity and Quality of Service Manual (TCQSM) method for level-of-service (LOS) estimation are discussed. In particular, this method is clear, simple, and easy to use, but sometimes it may lead to inconsistent LOS estimations for three reasons. First, it does not consider the amount of delay but considers only the number of trips that are late. Second, it does not adequately address the effect of early departures on users. Finally, it introduces a fixed tolerance (3 min in advance and 5 min late) around the schedule to consider the trip on time. A new service measure called weighted delay index is proposed; it allows these limitations to be overcome. In this paper, a methodology for its estimation is presented, and new LOS ranges and thresholds for reliability are proposed. Both the TCQSM method and the proposed one have been applied to four routes of the Trieste transit network in Italy. The basic data have been collected through the AVL system during the peak hours of a month. The results have been compared with reference to real data, and it appears that the proposed approach could lead to more graduated LOS estimation because of the higher number of parameters introduced in the new transit service measure.

Multimodal Corridor Level-of-Service Analysis

2002 ◽  
Vol 1802 (1) ◽  
pp. 1-6 ◽  
Author(s):  
Richard G. Dowling ◽  
Douglas McLeod ◽  
Martin Guttenplan ◽  
John D. Zegeer
Keyword(s):  
Quality Of Service ◽  
Case Studies ◽  
Significant Advance ◽  
Level Of Service ◽  
Highway Capacity ◽  
Highway Capacity Manual ◽  
Transit Capacity ◽  
Levels Of Service ◽  
First Time

The 2000 release of the Highway Capacity Manual (HCM) provides for the first time a corridor analysis method that guides users in the application of various chapters of the HCM to the analysis of automobiles and transit in a corridor. Together with the recent publication of the Transit Capacity and Quality of Service Manual (TCQSM), the HCM 2000 represents a significant advance in the direction of multimodal level-of-service (LOS) analysis. However, relatively little guidance is given in either the HCM or the TCQSM on the compilation of automobile and transit segment levels of service into a measure of corridor level of service. In addition, bicycles and pedestrians are ignored in the corridor methodology. A methodology was developed and tested in Florida for measuring and reporting the user-perceived quality of service for highway corridors from a multimodal perspective. Automobile and transit LOS analyses are based on the HCM 2000 and TCQSM, respectively. Bicycle and pedestrian levels of service are based on the bicycle and pedestrian LOS models, respectively. Four classes of corridors are recommended, and the methodology was tested on two classes of urban corridors, with and without a freeway. The methodology is applied in three steps: ( a) corridor definition, ( b) computation of modal level of service, and ( c) reporting of results. The methodology was applied to six case studies throughout Florida at generalized and conceptual planning levels. Conclusions about the methodology were drawn from the case studies; the main conclusion is that the methodology provided a reliable overall indicator of corridor level of service by mode.

Assessing Transit Level of Service along Travel Corridors

2005 ◽  
Vol 1927 (1) ◽  
pp. 258-267 ◽  
Author(s):  
Yaping Xin ◽  
Liping Fu ◽  
Frank F. Saccomanno
Keyword(s):  
Case Analysis ◽  
Level Of Service ◽  
Transit Planning ◽  
Transit System ◽  
Transit Service ◽  
Transit Capacity ◽  
Recent Edition ◽  
Service Coverage

This paper describes a case study of applying the recent edition of the Transit Capacity and Quality of Service Manual (TCQSM) to evaluate the quality of transit service on several travel corridors in an urbanized area. The study focuses mainly on four level-of-service (LOS) measures: service frequency, hours of service, service coverage, and transit–auto travel time. Assumptions are introduced to extend these measures, which are intended for a particular element of a transit system–-such as stops and route segments–-so that they become applicable for measuring the quality of transit service of travel corridors. An extensive case analysis indicates that all LOS measures are sensitive to various transit planning variables and can be easily calculated with readily available data. The research has also identified a range of issues with the current TCQSM methodology.

Multimodal Level of Service Methodologies: Evaluation of the Multimodal Performance of Arterial Corridors

2018 ◽  
Vol 2672 (15) ◽  
pp. 142-154 ◽  
Author(s):  
Natalia Zuniga-Garcia ◽  
Heidi W. Ross ◽  
Randy B. Machemehl
Keyword(s):  
Design Guidelines ◽  
Level Of Service ◽  
Highway Capacity ◽  
Highway Capacity Manual ◽  
Street Design ◽  
Urban Street ◽  
Current State ◽  
Transit Capacity

The principal objective of this research is to evaluate the multimodal performance of arterial corridors using currently available multimodal level of service (MMLOS) methodologies. Eight different MMLOS approaches are applied to a case study using an arterial corridor section in Austin, Texas. The methodologies applied are: Highway Capacity Manual; Transit Capacity and Quality of Service Manual; Charlotte, NC, Urban Street Design Guidelines; pedestrian and bicycle environmental quality indices; assessment of level of traffic stress; bicycle compatibility index; deficiency index; and Walk Score®, Bike Score®, and Transit Score®. The analysis is focused on the assessment of pedestrian, bicycle, and transit modes. The methodologies are evaluated and contrasted. The paper provides a comprehensive review of the current state of practice of multimodal evaluation and recommendations about the most appropriate approaches to assess multimodal performance of arterial corridors.

Analisis Kualitas Pelayanan Dalam Pelaksanaan Tera Dan Tera Ulang Alat Ukur, Timbang, Takar Dan Perlengkapannya (UTTP) Pada Bidang Perdagangan Dinas Koperasi, Perindustrian Dan Perdagangan Kabupaten Pacitan

2016 ◽  
Vol 3 (2) ◽  
pp. 159-173
Author(s):  
Susi Minarsih ◽  
Ary Sutrischastini
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Level Of Service ◽  
Research Use ◽  
Validity And Reliability ◽  
Analysis Instrument ◽  
Service Execution ◽  
Traditional Market ◽  
Convenience Sampling

The aims of this study are to measure the level of service quality and how to improve the quality of service execution in re-measurement tera and tera of UTTP in Commerce On duty Co-Operation, Industrial and Commerce Of Sub-Province of Pacitan. This research’s object is traditional market of Minulyo Pacitan as mains market in Sub-Province of Pacitan with 100 perpetrator people of sample as user/owner of UTTP (ukur,timbang, takar, dan perlengkapannya) with method intake of sampel by Convenience Sampling. The technique of collecting data uses questionnaires and direct interview. This research use qualitative analysis instrument test of validity and reliability to know valid or not and reliabel or not about the questions of questionnaire. Then, this research was done with Servqual method as instrument to do measurement of service quality. The measurement of service quality in Servqual method pursuant to five service dimension that is tangibles, responsiveness, realibility, assurance, and empathy. This research will be measured of gap 5 that is difference among performance and its expectation. Ad for yielded gap from a enumeration of Servqual 5 gap, -146 progressively lower him mount the quality of given service activities. Therefore, its needs the existence of priority repair of service quality, in this case is service of remeasurement tera and tera of UTTP at biggest difference or gap that is at variable of Responsiveness ( Energy Listen carefully) and attribute that has smallest difference that is – 0.44 at dimension question of variable of Tangibles ( Evidence Physical). Keyword: Quality Of Service, Method of Service Quality.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

scholarly journals USING THE SERVQUAL MODEL TO ASSESSMALL SERVICE QUALITY AND CUSTOMER SATISFACTION

2017 ◽  
Vol 14 (1) ◽  
pp. 82
Author(s):  
Larissa Maria Argollo de Arruda Falcão ◽  
Taciana De Barros Jerônimo ◽  
Fagner José Coutinho de Melo ◽  
Joas Tomaz de Aquino ◽  
Denise Dumke de Medeiros
Keyword(s):  
Point Of View ◽  
Service Performance ◽  
Level Of Service ◽  
Future Research ◽  
Good Service ◽  
Administrative Services ◽  
Service Companies ◽  
Basic Performance

This  paper  use  SERVQUAL measure  for  assessingthe  quality  of  the  administrative  services  in  a  large  mall,located in Brazil,  seen from the point of view of the currentservice  providers.  A questionnaire  was  used  to  interview 68service companies, and 5 CEO mall of this case of study. Twofactors were compared: the expectations and perceptions of theservice  providers,  the  comparison  enabled  the  strengths  andweaknesses of the quality perceived of the services offered bythe  mall  were  undertaken  as  a  case  study. Understand whatfeatures  and  level  of  service  must  have  in  order  to  meetconsumer needs, against on how consumers perceive the actualmall  performance  in  the  context  of  what  they  expected  to ensuring  good  service  to  classify  into  three  categories  offactors:  Basic,  Performance  and  Excitement.The  findings  ofthis study may prompt future research to create a new tool tohelp those managers and service companies in the process ofmaking decisions aimed at improving the strategic relationshipwith retail companies and thus to improve the quality of themall  services.  One  contribution  of  this  study  is  the  simpleproposed model used to understanding how quality processesaffect each organizational dimension of service performance.

FOCUS ON COORDINATION OF OPERATORS ENSURING THE QUALITY OF SERVICE IN TOURISM

2020 ◽  
Author(s):  
Mincho Polimenov ◽  
Keyword(s):  
Quality Of Service ◽  
Production Process ◽  
Level Of Service ◽  
Production Cycle ◽  
Work Processes ◽  
Organization And Management ◽  
Culture Of Consumption ◽  
High Level ◽  
Tourist Service

The report focuses on the quality of service in tourism and in particular on the quality of blanks and work processes in the various issuing units and their coordination in the overall production process. Investments are focused not only on improved innovations in machine software and equipment, but also on such tricks and connections in the production cycle providing a high level of service and culture of consumption. Facilitating the processes provides a level of competition and creates an opportunity for affordability in quality and price. Emphasis is placed on the flexibility of tour operators and the tourist product and tourist service they offer, their quality, organization and management. Satisfying the modern "global tourist" requires not only knowledge of the structure of the offered tourist product and service, but also seeks an answer to the question "How" to be created and implemented.

Brand Perception and its Relation to Perceived Performance of a Public Sports Service

2015 ◽  
pp. 202-220
Author(s):  
Mario Alguacil Jiménez ◽  
Ferran Calabuig Moreno ◽  
Juan M. Núnez-Pomar ◽  
Josep Crespo Hervás
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Structural Equations ◽  
Measurement Scales ◽  
Perceived Performance ◽  
Perception Of Quality ◽  
Brand Perception

In sport context, many contributions are involved in the perception of quality and satisfaction in sport services, but in regards to brand perception, such studies are much less common. Virtually no work is aimed at brand awareness of sports services. In the book chapter the authors expose a case study that analyze the users perception of the image of the service and is related to some performance indicators such as quality of service, satisfaction and future intentions. Data analysis is performed using structural equations and measurement scales adapted to sports facilities. The results of this study show that quality is explained by congruence with a high percentage of variance (76.6%), the latter concept being the aspect with the greatest predictive weight. Furthermore, future intentions are explained by attitudes towards the brand and quality, the latter being the element with greater predictive power.

Providing Quality of Service across Multiple Providers

2010 ◽  
pp. 280-296
Author(s):  
Christos Bouras ◽  
Apostolos Gkamas ◽  
Kostas Stamos
Keyword(s):  
Quality Of Service ◽  
Network Management ◽  
Network Services ◽  
Qos Provisioning ◽  
Backbone Networks ◽  
Important Quality ◽  
Academic Network ◽  
Research And Education

In this chapter, the authors present some of the latest developments related to the provisioning of Quality of Service (QoS) in today’s networks and the associated network management structures that are or will be deployed to support them. They first give a brief overview of the most important Quality of Service proposals in the areas of Layer 2 (L2) and Layer 3 (L3) QoS provisioning in backbone networks, and they discuss the network management structures and brokers that have been proposed in order to implement these services. As a case study, they describe the pan-european research and academic network, which is supported centrally by GEANT and which encompasses multiple independent NRENs (National Research and Education Networks). In the last few years, GEANT has developed and deployed a number of production and pilot services meant for the delivery of quality network services to the end users across Europe.

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