scholarly journals Outcomes of information provision to callers to a psychiatric medication helpline

2009 ◽  
Vol 33 (10) ◽  
pp. 364-367 ◽  
Author(s):  
Olubanke Olofinjana ◽  
Anne Connolly ◽  
David Taylor

Aims and MethodTo examine outcomes of information received by callers to a psychiatric medication helpline. A questionnaire was completed over the telephone with 123 callers, asking about the reason for contacting the helpline, frequency of self-referral to a healthcare professional, action taken as a result of information received, and satisfaction with the service and quality of information received.ResultsAlmost half of callers reported changes to their medication (stopping, starting, switching or dose adjustment) after consulting the helpline, with the majority receiving reassurance, referral, review and monitoring. Over half contacted a healthcare professional afterwards. Satisfaction with the quality of information and service provided by the helpline was very high.Clinical ImplicationsInformation provided by a psychiatric medication helpline can result in changes to caller's treatment and increase contact with other healthcare professionals.

2017 ◽  
Vol 23 (10) ◽  
pp. 1217-1222 ◽  
Author(s):  
Irena Druce ◽  
Chantal Williams ◽  
Carolyn Baggoo ◽  
Erin Keely ◽  
Janine Malcolm

BMJ Open ◽  
2020 ◽  
Vol 10 (5) ◽  
pp. e036498 ◽  
Author(s):  
Maja-Marie Grønfeldt Højer ◽  
Marie Louise De Bruin ◽  
Arnela Boskovic ◽  
Christine Erikstrup Hallgreen

ObjectiveTo assess whether direct to healthcare professional communications (DHPCs) are of sufficient quality to be applicable in clinical practice and study how the quality differs according to safety concerns and type of monitoring.DesignRetrospective cohort study.SettingDHPCs containing monitoring instructions were identified among all DHPC issued in Denmark between 2007 and 2018.InterventionQuality of information of monitoring instructions was assessed according to the Systematic Information for Monitoring (SIM) score. Associations between different characteristics of instructions and the SIM score were compared with analysis of variance and the post hoc test Tukey’s honestly significant difference if significant.ResultsIn total, 297 DHPCs were issued, of which 97 contained 134 monitoring instructions. For 95% of these DHPCs the European Medicines Agency was involved. The average SIM score was 2.6±1.6 (ranging 0–6) and only 47% were considered of sufficient quality (SIM score ≥3). In addition, even fewer (11%) instructions were considered a ‘adequate instruction’ which also reported about facts and risks. Differences between quality of information according to type of monitoring were observed, specifically between clinical monitoring (average SIM score 1.9) and biomarker monitoring (physical average SIM score 2.9, p=0.029 and laboratory average SIM score 3.4, p<0.0001).ConclusionsMonitoring instructions were found not to be of sufficient quality to be applicable in clinical practice according to the SIM score. Our study concludes the need for further research and regulatory steps to ensure improve quality of information in safety communications.


1997 ◽  
Vol 21 (10) ◽  
pp. 597-599
Author(s):  
John Quinn ◽  
Marie Nangle ◽  
Patricia R. Casey

The use of metaphors as the main marketing strategy in psychotropic drug advertising in journals and the quality of information provided in these advertisements has been criticised. We investigated marketing strategies and information provision in advertisements appearing in three different psychiatric journals. The majority of advertisements in two of the journals used metaphors as their main marketing strategy. The level of prescribing information varied between journals. Our findings suggest that improvements are needed in psychotropic drug advertising in journals.


Author(s):  
Vinod Podichetty ◽  
Robert Biscup

The Internet offers an unprecedented opportunity for healthcare information to be disseminated instantaneously. Quality of information, both scientific and nonscientific, and the development of tools to disseminate information securely via the Internet are the two most important issues related to achieving effective and wider exchange of health information. For the first time ever, information can be exchanged simultaneously and interactively all around the world, with the potential of being equally available to healthcare professionals as well as to patients. The big difference between yesterday's knowledge-based patient care and that of tomorrow, is a fundamental premise that patients will explore the web world with a desire to learn more about their condition, including its treatment and prognosis. This has evolved into the concept of e-health (Electronic Health). Evaluation and examination of the information being conveyed via the Internet is important and necessary in order for the Internet to be an effective tool in healthcare.


2006 ◽  
Vol 30 (12) ◽  
pp. 452-453 ◽  
Author(s):  
Kathleen Ferriter ◽  
Partha Gangopadhyay ◽  
Ramin Nilforooshan ◽  
Mark Ardern ◽  
James Warner

Aims and MethodWe sought to identify changes in the quality of information in referrals to an old age psychiatry service before and after the introduction of the single assessment process. Referrals were compared in terms of length, legibility, information and clinical utility.ResultsCompared with letters before the introduction of the single assessment process, referrals made on the new forms took longer to read (mean 96 v. 124 s, P=0.001), had more illegible sections (P=0.011), contained less information (P=0.026) and were judged to be less clinically useful (P=0.001).Clinical ImplicationsThe introduction of the single assessment process has impaired clinical communication between general practitioners and psychiatrists, and might be prejudicial to patient care.


2008 ◽  
Vol 32 (5) ◽  
pp. 170-173 ◽  
Author(s):  
Phil Ferreira-Lay ◽  
Steve Miller

Aims and MethodTo examine the quality of information concerning depression available on the internet, identify factors associated with ‘good’ quality, and develop a simple-to-use instrument for assessing websites on depression. The Depression-Website Content Checklist was developed and compared with a previously validated, yet too complex, scale. Websites were assessed using both instruments.ResultsGood quality information is more likely to be found on websites provided by governmental, professional and charitable organisations. The differences we observed in the median scores for these websites using the Depression-Website Content Checklist are significant at the 0.05 level (Ctot; Mann–Whitney, U=24.00; P=0.013). The Depression-Website Content Checklist is a valid and reliable user-friendly tool.Clinical ImplicationsPatients can be directed towards better quality information by diverting them to public and non-sponsored websites. Clinicians can use the Depression-Website Content Checklist to determine website quality.


Author(s):  
Emma Reynish ◽  
Nicola Thomson ◽  
Jane Robertson

The roles of the caregiver, the healthcare professional, and the healthcare system are critical in order to maximize the potential of this relationship and minimize the harm which results when this fails. In doing so, an understanding of the challenges associated with caring, its knock-on effect on caregivers’ well-being, and situations that cause this to decline are examined. By understanding the factors that detrimentally affect the caregiver’s well-being, the concept of increasing resilience in the lives of these individuals leading to their empowerment is highlighted. Ultimately, the aim for this attention is to bring about improvements in the quality of life and well-being of people with dementia by enabling healthcare professionals to work effectively in partnership with fully empowered caregivers.


2010 ◽  
Vol 34 (10) ◽  
pp. 422-426 ◽  
Author(s):  
Gazala Akram ◽  
Anne Boyter ◽  
Alison Thomson

Aims and methodTo evaluate the quality of information about medication on 33 UK schizophrenia websites using a bespoke tool known as the Strathclyde Website Evaluation Form (SWEF).ResultsThe mean total SWEF score was 26 out of a maximum of 52. For website content, the mean score was 15.3 out of a maximum of 32. Most websites mentioned antipsychotics (n = 23), but only 10 described the differences between typical and atypical classes. Three websites mentioned the different injectable formulations. Information about side-effects, particularly from atypicals was limited. Comprehensive details about clozapine including the blood monitoring requirements were found on two websites. Currency was reasonable with 20 websites being less than 3 years old.Clinical implicationsInformation about antipsychotic medication on UK schizophrenia websites is basic and incomplete.


2021 ◽  
Vol 4 (3) ◽  
pp. 175
Author(s):  
Heru Noor Ramadhan ◽  
Angilian Budi Ardhianto ◽  
Elly Yuliastuti ◽  
Tujo Tujo ◽  
Amin Husni ◽  
...  

Patients /Family patients satisfaction is an indicator to assess the quality of a hospital. During the Covid-19 pandemic, several problems emerged related to the quality of information provision and services provided. The purpose of this study was to describe the family satisfaction of Covid-19 patients with the provision of information and services provided. This research is a quantitative observational descriptive study with a variable of family satisfaction of covid-19 patients with the information and services provided. The population in this study is the families (husband / wife) of patients who recovered and were treated in the Covid-19 Isolation Ward RSUP dr. Kariadi Semarang with totaling 40 people. Sampling was done by using purposive sampling technique and the resulting sample was 30 respondents. Measurement of variables using a questionnaire providing information and service delivery. The results showed that the average patient's family expressed satisfaction with the provision of information (> 30) and services provided (>42). Innovation is needed to further improve service quality so that service quality will be even better.


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