Place of Performance Measurement in the Management System of the Organization

Author(s):  
O. Sobol

The article is devoted to the study of identifying the main problem areas of modern dis-tance learning, as well as defining further directions for the development of the educational sphere. The article analyzes the data obtained in the course of practical research in the form of an online survey from November 2020 to March 2021. The research participants are both university students and working specialists from various areas of commercial and non-commercial activities. A special focus is on studying the difficulties that students of distance education courses and programs face: technical support, maintaining a high level of motivation, problems with the per-ception of information and external distractions. At the same time, in general, the study partici-pants highly rated their level of satisfaction from passing online training, the quality of teaching and illustrative material, the convenience of digital educational platforms and specialized appli-cations. The article considers the concept of blended learning or "Blended Learning" as one of the possible directions for the development of the educational sphere, provides a definition and data and the degree of awareness and involvement in this educational process. This approach al-lows you to effectively combine all the advantages of traditional full-time educational methods and modern digital technologies, distance learning opportunities.

Author(s):  
O. DANYSKO

The article is devoted to defining the essence of the concept ‘educational analytics’ as an automated process of collecting, measuring, analyzing and visualizing data about the subjects of educational process in order to improve the educational environment. The algorithms of using educational analytics to control and evaluate the level of professional training of future physical culture teachers in conditions of blended learning as a tool of improvement the education quality are characterised. It has been found that blended learning, based on the use of information and communication technologies, contains a significant amount of digital data of online learning systems and a wide range of intellectual analysis to improve the academic success of both the individual student and the educational process as a whole. The study characterizes the types of combining full-time and e-learning education according to the level of process technologies.  Basic effective strategies of using educational analytics in blended courses for students’ profiling and their academic achievements tracking (timely detection of difficulties in mastering certain content; regulation and control of academic activity; development of an empirical framework for educational programme planning and individual academic and professional development strategies) are identified.  The key objects of educational analytics in blended learning are characterized (student activity in the form of number of course (Web site)visits; time, spent on tasks’ fulfilment; student productivity in forums and chats (number of reactions, argumentation); electronic testing data (number of attempts,  the number of points scored, typical mistakes); the quality of practical tasks’ fulfilment). The author’s algorithm of using tools and strategies for organizing of blended learning and monitoring the level of educational achievements of future physical culture teachers while the course ‘Adaptive Physical Education’ is presented.  The results of empirical research show that blended educational environment provides new approaches and ways to aggregate a wide range of information about students, their academic activity and success, the effectiveness of educational activities in a particular course, the level of mastering the material.  It is emphasized that the use of educational analytics provides an opportunity to predict students’ success and determine the effectiveness of educational courses, and thus allows timely to choose strategies of students’ support and to correct the quality of educational content.


2021 ◽  
Vol 7 (1) ◽  
pp. 237-248
Author(s):  
Julia Lamberz ◽  
Thorsten Litfin

Visitors to events attach great importance to the range of artists and their performances and the quality of their stay and services. To create a staging and, consequently, an emotionalization of the visitor, many action areas simultaneously take effect at an event. In this context, the customer satisfaction of visitors plays a major role for event organizers, which aims to generate a competitive advantage over other providers and be attractive for artists simultaneously. This article aims to analyse the perceived functional quality of service (QoS) during various events in a multi-purpose event venue. The analysis was based on 563 primary data samples. On the off chance, selected visitors were during the events recruited and interviewed using a standardized questionnaire. The data were collected during the break of five events. These events took place in the period from mid-November to mid-December 2019. This was supplemented by an online survey of enthusiastic fan club visitors who regularly watch handball matches within the event venue. The online survey was conducted in parallel with the surveys during November 2019. Overall, the results showed a high level of satisfaction among visitors regarding the QoS. In addition to services, exploratory factor analysis identified cleanliness as a satisfaction factor that significantly accounted for overall service satisfaction. Differences in the perception of both factors could be detected between the fan club visitors on the one hand and all other visitors of various events (comedy, music, sports) on the other. Based upon the results of this analysis, the event managers of this venue are enabled to employ target group-oriented improvements of individual services to consolidate and increase customer satisfaction. This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.


2020 ◽  
Author(s):  
Mohammed Alqarni

Abstract BackgroundEvaluating students' professional training satisfaction of operative dentistry teaching and curriculum can help identify their educational needs and improve the quality of the education imparted. This study aimed to assess the professional training satisfaction derived by senior undergraduate dental students in Saudi Arabia from the operative dentistry course teaching and its curriculum at different levels and among gender.Methods A total of 193 (109 male 56.48%; and 84 female 43.52%) students participated in a survey. The respondents were at the 10th, 11th, and 12th levels of the Operative Dentistry course in a ratio of 34.2%, 32.1%, and 33.7%, respectively. Data were collected from survey items (18 questions) covering six areas: Learning Objectives, Course Materials, Content Relevance, Instructor knowledge, Instructor delivery and Style, and Facility and environment. Descriptive and analytical tests were performed using SPSS Software 19, with the significance level set at 0.05.ResultsA high level of satisfaction was seen among Level 10 (68.18%), Level 11 (79.03%), and Level 12 (86.15%) students. A significant statistical difference was observed among Level 10 students with a low-level of satisfaction and a high level of satisfaction (p<0.05). The percentage of satisfaction increased with the level. A high level of satisfaction was seen among male (78.90%) and female (76.19%) students, with a total satisfaction level of 77.72%.Conclusion Continuous evaluation and assessment of teaching and curriculum can be a tool to improve the quality of education imparted, especially in clinical courses such as operative dentistry. This helps to prepare the students for their professional life as healthcare providers. The role of teaching skills related to amalgam has to be reevaluated. It is recommended to include student representation and participation in course development committees as they are the final recipients of the educational process.


2011 ◽  
Vol 21 (2) ◽  
pp. 252-259
Author(s):  
Karl E. Foord ◽  
David C. Zlesak ◽  
Tom G. Bartholomay ◽  
Mary H. Meyer

An online survey of readers of the University of Minnesota Extension's electronic Yard & Garden Newsletter (Y&G News) revealed significant differences between respondents on the basis of current employment and Master Gardener affiliation. Fifty-three percent of the respondents were general public (GP); 31% were Master Gardener trained (MGT), followed by full-time horticultural employees (FTE) and part-time horticultural employees (PTE) , each of whom made up to 8% of the 500 readers who responded to the survey. Overall, respondents indicated a high level of satisfaction with the newsletter (4.8 out of 5.0), and 81% indicated that the newsletter had provided them with “specific information that they found extremely valuable” in the past 2 years. PTE and MGT respondents rated the newsletter as significantly more useful than did the GP. FTE placed greatest value on timely information related to pest control. GP subscribers indicated that annuals and perennials were the horticultural topics they were most interested in for future issues. All subscribers highly value the newsletter for its usefulness and timeliness and indicated that the newsletter improved their ability to make horticultural decisions. Ninety-nine percent would recommend the newsletter to a friend. The mission of the Y&G News and content changes based on survey responses and available resources are discussed.


Author(s):  
E. V. Karmanova

The technology of blended learning is one of the modern trends in education both in the world and in Russia. The article explores the various possibilities of blended learning technology. As a means of implementing online learning, it is proposed to use LMS Moodle, which is widely used among educational organizations. The categorization of the main elements of Moodle from the perspective of the organization of pedagogical control, forms of presentation of teaching materials is presented. Examples of the use of basic resources and elements of Moodle in the educational process are given. The interactive properties of individual elements those allow you to more effectively implement online learning in blended learning technology are revealed. An approach is proposed to understand the essence of blended learning technology as a technology that allows to activate a student’s activities in the framework of full-time education by using online training and transferring (from full-time education) those activities that students are able to implement in the absence of a teacher.


2019 ◽  
Vol 28 (10) ◽  
pp. 106-117
Author(s):  
R. M. Asadullin

The continuous modernization of the education system makes the problems of the quality of teacher training increasingly relevant. Moreover, the measures taken to improve the system of teacher education are largely confined to the introduction of new organizational and managerial mechanisms and practically do not affect the internal content and technological structure of the teacher training process.Modern pedagogical universities are constantly looking for innovative models of training teachers that will be able to solve non-standard social and professional tasks. However, recent studies in this area do not fully take into account the nature of pedagogical activity and conditions of its formation. Thus, the need arises for a special study of the processes and means of updating the content and technologies of teacher training in order to control the level of students’ professional competencies development, as required by educational and professional standards. This means the creation of a special educational system in a pedagogical university, which can provide a harmonious and synchronous mastering by future specialists of both subject knowledge and methods of pedagogical activity.The article provides a theoretical study aimed at identifying key patterns of designing a new content for teacher education, the basis of which is the formation of a future teacher as a subject of his own professional activity. The author describes the experience of using a subject-oriented model of education, implemented at Bashkir State Pedagogical University n.a. M. Akmulla. The effectiveness of this model is confirmed by the high level of students’ mastery of designing methods and constructing the educational process, as well as their positive experience in the implementation of educational activities.


Agro Ekonomi ◽  
2021 ◽  
Vol 32 (2) ◽  
Author(s):  
Setia Sari Girsang ◽  
Agung B Santosa ◽  
Tommy Purba ◽  
Deddy R Siagian ◽  
Khadijah E Ramija

Accelerating the introduction of a new technological package is needed to increase the productivity of high elevation puddled rice in Humbang Hasundutan. The objectives of the study are to find out the perception of the existence of technological packages and farmers' preference for a new technological package. The study used a survey method with primary data gathered using questionnaires. The criteria of locations and respondents were used to obtain relevant respondents and data concerning their knowledge of high elevation puddled rice cultivation.  The collected data were processed by using Importance Performance Analysis in order to find out the level of Importance and Satisfaction of the indicators and the valued aspects in the technological package components. The results of the study showed that the socio-economic aspects had to be heeded in organizing the technological package. Indicators having a high level of importance and a low level of satisfaction consisted of production cost, quality of seeds, farmer groups empowerment, technology information institution, capital cost, agricultural tools and machines, pest control, sales price, irrigation canals, and farm roads. On the other hand, introducing new superior seeds, productivity attribute and planting age were important indicators for local farmers as to improve the quality of existing seeds. Farmers group expected that the technological package had a high level of productivity, better access to input, low cost, and good user-friendliness in its application.


2020 ◽  
Vol 8 (2) ◽  
pp. 18-29
Author(s):  
Vita Datsenko ◽  
◽  
Lilua Egorova ◽  
Tatiana Nenastina ◽  
◽  
...  

The work considered a system of knowledge control of the Kharkiv National Automobile and Highway University. It was shown that the quality of higher education depends mainly on the level of student training, the qualifications of teaching staff, the organization of the learning process, the efficiency of monitoring the quality of the education, and also factors allowing to improve the quality of education in the university. Assessment of the knowledge quality received by the students in the "Chemistry" discipline was carried out among the students of the Automobile Faculty of the KHNADU, entered the first year of the Bachelor of full-time education, during 2014/15–2018/19 academic years. The control was carried out with the help of traditional pedagogical practice types – the main (preliminary, final, and control of residual knowledge) and periodical (current and thematic knowledge tests). Statistical research on the performance of the main types of students' knowledge control, as more significant, shows that the important part of educational activity in university is an effective organization of its control. It was established that main principles of the control of students’ knowledge received during learning subject are the regularity and systematical conduct, the objectivity of assessment of the level of students' skills, the ability to identify the actual level of learning educational materials by the students, the timeliness of identification of the gaps in the learning process by the teacher and applying ways to overcome them. The internal and external factors affecting the performance of students during studying the "Chemistry" discipline have been distinguished. The internal factors are the knowledge level before entering the university and the motivation for learning the subject. The external are an organization of the educational process, self-organization of student learning activity, teaching methods and forms and professionalism of the educator, quality of additional services (holding consultations and individual lessons), educator-student relationship. It was identified that during studying the "Chemistry" discipline, the influence of the factors that students had before entering the university is weakened, and the external factors, which appeared in the process of studying in university, have a significant impact.


2020 ◽  
Vol 66 (4) ◽  
pp. 40-49
Author(s):  
Petar Vušković

AbstractThe ISO 9001:2015 certificate of quality is nowadays the most renowned quality standard in the world. Standardised quality has become an imperative competitive advantage on the market for all serious business organisations. The fluctuation of the number of certificates of quality indicates to what extent companies are willing to ensure the quality of their products and services to customers and clients, and how fast the domestic market is standardised and integrated into the global economy. This paper presents the results of two empirical studies. The first one focused on the analysis of the fluctuation in the number of ISO 9001:2015 certificates in the period from 2008 to 2018, while the second aimed to determine the satisfaction of leadership with the certificate. The study has shown that, during the observed period, the number of certificates of quality in Croatia fluctuated between – 18% and +22% annually. At the annual level, a certain number of companies lose their certificates or opt for decertification. For that reason, a study of the leadership’s level of satisfaction with the ISO 9001:2015 certificate was conducted using a sample of 296 certified business organisations. The study has proven that the leadership showed a high level of satisfaction with the certificate of quality and that they appreciate business organisations with certificates of quality. It demonstrates that the quality management certification has a bright future regardless of the annual fluctuation of the number of certificates.


2021 ◽  
Vol 20 (1) ◽  
pp. 1-10
Author(s):  
Nadiia Lysytsia ◽  
Yuliya Byelikova ◽  
Maryna Martynenko ◽  
Tamara Prytychenko

DL), which has resulted in an unprecedented experiment in the sphere of higher education in Ukraine that requires scientific analysis. The aim of the work was to identify the possible potential directions of DL development in institutions of higher education as a result of marketing research of satisfaction/dissatisfaction of students with DL. The survey method was used in the study. The results of marketing research (an online survey of students) (Kharkiv, 2020, n = 316) allowed the authors to identify the factors of satisfaction and dissatisfaction of students with DL. Students considered the most important factors of satisfaction with DL as follows: development of competencies, self-organization, discipline, self-motivation, responsibility, taking an active position as participants of the educational process, comfort. Students expect that lectures secure improvement of teacher-student communication process; flexibility of educational approaches; use of interactive tools and constant change of activities to maintain the attention, interest, concentration of students on studying process. The latter will maximize students’ involvement in activities during training; improvement of digital competencies. The students` expectations are: flexibility of the DL platforms compared to full-time in-person education; creation of the “map” of the educational process in a distance mode. It is noted that the results of marketing research (the online survey) demonstrated the factors of satisfaction and dissatisfaction of students with DL. This information was considered as the arguments for identifying the possible potential directions of DL development in higher education institutions.


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