Improving the quality of services for autotourists at companies providing roadside services

10.12737/7477 ◽  
2014 ◽  
Vol 8 (7) ◽  
pp. 0-0
Author(s):  
Светлана Голина ◽  
Svetlana Golina ◽  
Андрей Голубев ◽  
Andrey Golubev ◽  
Олег Голубев ◽  
...  
Keyword(s):  
High Standard ◽  
Environmental Safety ◽  
Rolling Stock ◽  
Quality Of Services ◽  
Technical Equipment ◽  
Modern Information Technology ◽  
Road Users ◽  
Tourism Flows ◽  
Wheeled Vehicles

Further improvement of the quality of life is closely connected with the development of domestic tourism in the Russian Federation. To provide autotourists and road users with civilized conditions tourism and recreation and autoturist clusters are developing, as well as elements of their networks and diverse areas of road and roadside services. According to their functional purpose, the latter are divided into enterprises servicing car tourists and road users and those which function is the maintenance of rolling stock. Development of infrastructure for technical services for wheeled vehicles of autotourists and road users and providing them with a single high standard of quality of specialized and related services must meet certain requirements, including the scope and structure of the fleet of wheeled vehicles and their lineup; growth of domestic and inbound tourism flows; increase in the range and volume of services provided; geographical expansion, regions and types of autotravel; individualization of services; road safety and compliance with environmental safety. Until recently, the existing enterprises specializing in services for wheeled vehicles of autoturists and road users have had a low level of technical equipment and workload for productive employees. Formation of infrastructure maintenance and repair of rolling stock is advisable to be developed by types of services based on the block principle. A strategic step in improving the quality of services and efficiency of enterprises is the introduction of interactive elements of acceptance: focus primarily on the client, efficient organization of services, the use of modern information technology, competent staff, additional services and sales of related products and accessories.

Significant innovations of the foreign automobile in-dustry. Environmental safety

2021 ◽  
pp. 225-231
Author(s):  
V.А. Grushnikov
Keyword(s):  
Research And Development ◽  
Research Design ◽  
Environmental Safety ◽  
Rolling Stock ◽  
Noise Emission ◽  
Effective Protection ◽  
Atmospheric Air ◽  
Harmful Substances ◽  
Wheeled Vehicles

Effective protection of the environment is largely determined by the perfection of drives for various types of automobile wheeled vehicles, which are responsible for the emission of harmful substances into the atmospheric air and noise emission. These aspects of environmental safety are among the most important areas of research and development for specialists in the field of automotive innovation. Keywords automobile rolling stock; structures; technologies; units; research; design; manufacture; operation; environmental safety

scholarly journals The function and importance of the DCT Gdańsk in terms of intermodal transportation development in Poland

2018 ◽  
Vol 19 (6) ◽  
pp. 1068-1073
Author(s):  
Daria Kubowicz
Keyword(s):  
System Development ◽  
Technical Condition ◽  
Quality Of Services ◽  
Technical Equipment ◽  
Intermodal Transportation ◽  
Railway Transportation ◽  
Road Transportation ◽  
Transportation Development ◽  
Almost All

Intermodal transportation is becoming more and more willingly used in the goods supply chain in view of its specific, flexible characteristics. In Poland, intermodal transportation is based primarily on land-sea and rail-road transportation, using mostly containers. The most frequently used containers in 2017 were the 40-feet containers which accounted for over 57% of all containers transported. Contribution of the railway transportation in intermodal transportation is increasing every year. Despite the slow growth, both, planned as well as already carried out investments in intermodal terminals, indicate continuous growing pattern. Many operators strive to improve the technical condition of nodal and linear infrastructure that leads to raising the quality of services provided. Large number of investments aimed at improving the functioning of intermodal transportation in Poland are made by PKP PLK S.A which is the conductor rail operator. The most important of them include improvement of the railway lines technical condition of the major routes, that would increase the average operational speed. The largest intermodal terminal in Poland is the DCT Gdańsk located in the Northern Port in Gdańsk. The annual transshipment ability of the terminal after the investments made is set at 3 million TEU. The terminal is connected with the hinterland by road and rail connections. Due to high quality technical equipment it is able to serve up to 9 trains a day which adds up to almost 300 trains per month. It provides railway connection to almost all overland intermodal terminals in the country. DCT Gdańsk gladly invests in development of the railway transportation and endeavour to achieve rail system development not only at the terminal, but also throughout Poland.

scholarly journals KUALITAS LAYANAN PERGURUAN TINGGI MARITIM TERHADAP KEPUASAN PENGGUNA YANG BERDAMPAK PADA REKOMENDASI KEPADA PIHAK LAIN

2018 ◽  
Author(s):  
Sunarno
Keyword(s):  
Service Quality ◽  
High Standard ◽  
Quality Of Services ◽  
Quality Service ◽  
Literature Study ◽  
The Relationship

<p><em>The quality of services is always identical with the quality of business itself. The better and satisfactory the service means the more qualified the business and vice versa. So, the effort to improve the service is always done in order to maximize the quality of the services. The knowledge and experience about a product or service is an important factor for customers in evaluating the performance of the product or service. Nowadays, competition among seafarers are very open, the consequence to the seafarers in Indonesia should be able to compete with seafarers from other countries. This resulted to the competition among maritime universities to meet the high standard of the shipping companies. In order to win the competition and to protect the costumers’ satisfaction, maritime universities made excellent programs to maintain and/or increase the students’ competencies. The outstanding loyalty characteristic is referrals (recommended to other parties) (Kanaidi,2007). The desire to recommend related positive and significant with the service quality. The recommendations were due to the customers’ satisfaction, diversions also the customers’ complaints. A satisfied customer will inform others for the service received. When customers satisfied with education or the service received, and they intend to continue the relationship, those include providing recommendations to others. The data for this research collected based on literature study and observation to the maritime universities.</em></p><p><strong><em>Keywords : </em><em>Quality Service,Maritime universities, Customers, Satisfaction, Recommendation</em>.</strong></p><br /><p>Kualitas pelayanan terutama untuk sektor jasa selalu diidentikkan dengan mutu usaha itu sendiri. Semakin baik dan memuaskan tingkat pelayanannya maka akan semakin bermutu usaha tersebut begitu pula sebaliknya. Sehingga usaha untuk meningkatkan pelayanan selalu dilakukan agar dapat memaksimalkan kualitas jasa. Pengalaman menggunakan pengetahuan tentang tingkatan suatu produk atau layanan merupakan faktor penentu yang penting bagi pelanggan dalam menilai kinerja produk atau layanan. Saat ini, persaingan  tenaga  kerja  pelaut sangat terbuka, sebagai konsekuensinya tenaga kerja pelaut dalam negeri harus mampu  bersaing  secara  terbuka  dengan  tenaga  kerja pelaut asing yang berasal dari berbagai negara. Hal ini mengakibatkan perguruan tinggi-perguruan tinggi maritim yang ada di Indonesia bersaing ketat dalam menghasilkan lulusan yang sesuai dengan kebutuhan tenaga kerja pada industri pelayaran. Dalam rangka memenangkan persaingan yang ketat tersebut, Perguruan Tinggi Maritim berupaya untuk mempertahankan pelanggan yang sudah ada. Untuk itu perguruan tinggi maritim telah membuat program-program unggulan guna mempertahankan loyalitas pelanggan yang dalam hal ini adalah taruna sebagai peserta didik. Karakteristik loyalitas yang menonjol adalah pemberian rekomendasi kepada orang lain (<em>referrals</em>) (Kanaidi, 2007). Keinginan untuk merekomendasikan kepada orang lain berhubungan positif dan signifikan dengan persepsi kualitas jasa. Pemberian rekomendasi kepada orang lain merupakan tindak lanjut dari kepuasan pelanggan, rintangan pengalihan dan keluhan pelanggan. Pelanggan yang puas akan memberitahukan kepada orang lain atas jasa yang dirasakan. Apabila pelanggan merasa puas dengan pendidikan atau tingkat layanan yang diterima, dan berniat untuk terus melanjutkan hubungan, diantaranya memberikan rekomendasi kepada orang lain. Pada penulisan ini data dikumpulkan didasarkan pada studi literatur dan pengamatan secara langsung pada objek penelitian, yaitu Perguruan Tinggi Maritim.</p><p><strong>Kata kunci : <em>Kualitas Layanan, Perguruan Tinggi Maritim, Kepuasan pengguna, Rekomendasi</em></strong></p>

THE IMPORTANCE OF CATEGORIZATION OF AGROTOURIST FARMS IN RISING THE QUALITY OF SERVICES

2018 ◽  
Vol XX (6) ◽  
pp. 161-166
Author(s):  
Katarzyna Łukasiewicz
Keyword(s):  
Service Quality ◽  
Rural Areas ◽  
High Standard ◽  
Quality Of Services ◽  
Level Of Service

The article presents the issue of the importance of categorizing agritourism farms in improving the level of service quality and in the development of rural areas. The analysis of the collected material and the conducted research shows that categorization in agritourism plays a very important role. The article presents the conditions of categorization and specific benefits resulting from the implementation of this procedure. The results of own research among tourist tourists on agritourism farms were also presented to get to know their opinion on the need to introduce categorization and its importance in the development of rural areas. Categorized objects with a high standard of services are attracting a lot of clients, which causes the development of a given area.

scholarly journals Quality of Public Transport Services in the Aspect of City Logistics Requirements

2020 ◽  
Vol 28 (46) ◽  
pp. 82-89
Author(s):  
Agnieszka Perzyńska
Keyword(s):  
Public Transport ◽  
Rolling Stock ◽  
Quality Of Services ◽  
City Logistics ◽  
Test Results ◽  
Transport Services ◽  
Available Information ◽  
Public Transport Services

AbstractThe purpose of the article is to analyse and evaluate public transport in the aspect of city logistics requirements on the example of Zielona Góra. The following study is an attempt to determine the quality of public transport services carried out by the Municipal Public Transport Company. The assessment of public transport is a comprehensive concept referring to more than one parameter. New rolling stock, available information, price of tickets, safety of journeys are only some of the components that affect the assessment of public transport. All the elements that the traveller draws attention to are the factors determining the assessment of public transport. Based on the research carried out in Zielona Góra, despite a small research sample, we can assume that the analysis of the research contributed to the assessment of the level of public transport. After the analysis, the test results confirm the residents’ satisfaction with the means of transport. The parameters with unsatisfactory responses provide a signal to improve the quality of services so that subsequent studies will bring greater satisfaction.

Cultural Competency Methodological and Data Strategies to Assess the Quality of Services in Mental Health Systems of Care

2002 ◽  
Author(s):  
Carole Siegel ◽  
Gary Haugland ◽  
Ethel Davis Chambers ◽  
Carmen Aponte ◽  
Ralph Blackshear ◽  
...  
Keyword(s):  
Mental Health ◽  
Health Systems ◽  
Cultural Competency ◽  
Systems Of Care ◽  
Quality Of Services ◽  
Mental Health Systems

PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Information Quality ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Quality Of Services ◽  
Quality Of Information ◽  
Transportation Services ◽  
Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

Customer’s satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank – An Giang Branch

2020 ◽  
Vol 4 (3) ◽  
pp. First
Author(s):  
Tran Minh Hieu ◽  
Nguyen Duong Ngoc Mai Chi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Test Method ◽  
Quality Of Services ◽  
Factors Affecting ◽  
Factors Influencing ◽  
Alpha Reliability ◽  
Survey Results ◽  
Development Orientation

This study applied SERVQUAL scale of Parasuraman et al to measure factors affecting customer satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank - An Giang Branch (Techcombank An Giang). The study was conducted to survey 207 customers who have been using the service at Techcombank An Giang. The survey results were analyzed by the Cronbach's Alpha reliability test method, then used Exploratory factor analysis (EFA) to verify and evaluate the scale of service quality. The results of the regression analysis show that customer's satisfaction about service quality at Techcombank An Giang includes four factors: The factor with the highest level is the Empathy with Beta = 0.253, the second of factor is the Responsibility with Beta = 0.248, ranked third in the influence level is the Tangible with Beta = 0.235, and the lowest impact level is the Reliability with Beta = 0.144. The research also uses statistical methods to describe and test the differences of demographic factors with customer's satisfactionon service quality.The analysis results show that there is no difference between customer's satisfaction on service quality and factors such as gender, age, income, number of transaction banks, regular transaction banks, and time to use the service at Techcombank An Giang. Through the research results, the author would like to propose some ideas to improve the quality of services, thereby attracting new customers and importantly, keeping traditional customers because the development orientation of Techcombank is to take care of old customers to cross sell other products of the bank. The Stud results offer a basis for the branch to identify the factors influencing customer satisfaction on their service quality, thereby having an appropriate strategy to improve customer satisfaction.

THE IMPLEMENTATION OF ISO 9001:2015 TO IMPROVE QUALITY OF SERVICE AT PUSAT KESIHATAN UNIVERSITI (PKU), UNIVERSITI UTARA MALAYSIA(UUM)

2018 ◽  
Vol 13 (Number 2) ◽  
pp. 67-77
Author(s):  
Anis Syamimi Abd Rahim ◽  
Mohd Norhasni Mohd Asaad
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Descriptive Statistics ◽  
Iso 9001 ◽  
Quality Of Services ◽  
Research Questions ◽  
Spss Software ◽  
The Relationship ◽  
Universiti Utara Malaysia

The purpose of this study is to review the implementation of ISO 9001:2015 in order to improve the quality of services at Pusat Kesihatan Universiti (PKU), Universiti Utara Malaysia. The respondents of this study were customers at the PKU, UUM. The questionnaire was distributed to 50 respondents. The data were analyzed using SPSS software version 24. The data were tested using descriptive statistics, and correlation analysis to answer the research questions and to achieve the objectives. The findings show that customers agree that implementation of ISO 9001:2015 give service at PKU, UUM is good and satisfied. Through the correlation test, the results showed that the relationship between the implementation of ISO 9001:2015 has a positive and significant impact on customer satisfaction and the effect of implementing ISO 9001:2015 has a positive and significant impact in improving quality of service at PKU, UUM.Through mean and standard deviation tests, results show that tangible dimensions are the main dimensions of customer satisfaction while dimensions with low values are dimensions of responsiveness.Therefore, all aspects of service in PKU, UUM will be strengthened and all aspects of the weaknesses could be addressed to improve the service in order to maintain good quality services.

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