Holding private prisons to account: what role for Controllers as ‘the eyes and ears of the state’?
The advent of the private sector’s contemporary involvement in prisons in England and Wales saw the creation of a new role – that of the Controller. Controllers are embedded within all privately managed prisons as the ‘eyes and ears’ of the State. They hold the private sector to account on a day-to-day basis, ensuring that private providers deliver on their contractual promises and that the State’s delegated penal power is wielded in accordance with the law. While Controllers occupy an essential theoretical position within the prison accountability landscape, little is known about how Controllers understand and practice their roles and what this might mean for the nature and quality of accountability achieved. Drawing on qualitative data from interviews with Controllers, this chapter explores the vision of accountability pursued by Controllers, their orientations to contract management, and the practical nature and impact of their accountability work. The chapter focuses on the form and significance of Controllers’ relationships with private prison Directors, especially exploring themes of trust and relationality.