scholarly journals Model for successful development and implementation of Cyber Security Operations Centre (SOC)

PLoS ONE ◽  
2021 ◽  
Vol 16 (11) ◽  
pp. e0260157
Author(s):  
Maziana Abd Majid ◽  
Khairul Akram Zainol Ariffin
Keyword(s):  
Cyber Security ◽  
Success Factors ◽  
Negative Impact ◽  
Empirical Finding ◽  
Influential Factor ◽  
Successful Implementation ◽  
Management Support ◽  
Successful Development ◽  
Process Factors ◽  
Security Operations

Cyberattacks have changed dramatically and have become highly advanced. This latest phenomenon has a massive negative impact on organizations, such as financial losses and shutting-down of operations. Therefore, developing and implementing the Cyber Security Operations Centre (SOC) is imperative and timely. Based on previous research, there are no international guidelines and standards used by organizations that can contribute to the successful implementation and development of SOC. In this regard, this study focuses on highlighting the significant factors that will impact and contribute to the success of SOC. Simultaneously, it will further design a model for the successful development and implementation of SOC for the organization. The study was conducted quantitatively and involved 63 respondents from 25 ministries and agencies in Malaysia. The results of this study will enable the retrieval of ten success factors for SOC, and it specifically focuses on humans, processes, and technology. The descriptive analysis shows that the top management support factor is the most influential factor in the success of the development and implementation of SOC. The study also contributes to the empirical finding that technology and process factors are more significant in the success of SOCs. Based on the regression test, the technology factor has major impact on determining the success of SOC, followed by the process and human factors. Relevant organizations or agencies can use the proposed model to develop and implement SOCs, formulate policies and guidelines, strengthen human models, and enhance cyber security.

A Success Framework to Investigate Critical Factors Associated with Implementation of Customer Relationship Management

2011 ◽  
Vol 2 (2) ◽  
pp. 43-62 ◽  
Author(s):  
Abbas Keramati ◽  
Mohamad Sadegh Sangari
Keyword(s):  
Customer Relationship Management ◽  
Success Factors ◽  
Assessment Tool ◽  
Relationship Management ◽  
Analytic Network Process ◽  
Customer Relationship ◽  
Successful Implementation ◽  
Valuable Insight ◽  
Management Support ◽  
Critical Factors

This paper suggests a novel success framework for customer relationship management (CRM) based on a conceptual implementation model to identify associated critical factors and their contribution to overall success/failure. Fuzzy analytic network process (FANP) is applied to identify the relative importance of each factor in successful implementation of each stage and the CRM initiative as a unified process. The results illustrate that CRM goals, change management, customer knowledge management, and top management support are the most critical factors for successful implementation of CRM projects within Iranian business contexts. The proposed success framework provides valuable insight into the CRM implementation process and its critical success factors (CSFs). It can be applied as a practical assessment tool that provides a pre-evaluation of the overall success of the CRM implementation project and identifies areas of weakness that negatively affect successful implementation of each stage of CRM initiative.

scholarly journals E-Government Information Systems Interoperability in Developing Countries

2016 ◽  
Vol 2 (1) ◽  
pp. 49-60 ◽  
Author(s):  
Naser Ahmad Sulehat ◽  
Dr. Che Azlan Taib
Keyword(s):  
Developing Countries ◽  
Conceptual Model ◽  
Success Factors ◽  
Real Life ◽  
Security And Privacy ◽  
Government Agencies ◽  
Successful Implementation ◽  
Management Support ◽  
Starting Point ◽  
High Level

Objective: This study examines the factors that influence information system (IS) interoperability of e-Government focusing on IS Interoperability as the key concept to reach successful e-Government implementation in Jordan. Methodology: Use of qualitative methods of inquiry has been made to explore study variables and their relationships. A variety of published literatures related to scope of the study has been reviewed along with analyzing the e-Government strategy in Jordan during period 2014-2016. The interoperability levels of e-Government IS have been discussed in this paper. Finally, significant barriers that affect IS interoperability have been identified along with the factors that can drive it successful implementation. Findings: Technical, semantic, and organizational interoperability are main stages for successful e-Government IS interoperability. Information and Communication Technology (ICT) infrastructure, top management support, human resources, data and information, security and privacy, and business process have been found as the major obstacles. Whereas, high level interoperability goals, commitment of government bodies, and customer focus have been identified as main success factors that lead to e-Government IS interoperability. The study suggests that strategies and work process should be aligned, common standards and knowledge should be shared to move towards e-transformation in Jordan. Implications: This study can be starting point for the real life practical solutions for successful implementation of e-Government conceptual frame work. Finding of the study can be used to generalize about the factors that lead to success of IS interoperability within government agencies in other developing countries. This study enriches existing literature in this context. On practical side, the study contributes by identifying IS interoperability success factors and barriers within government agencies. The proposed conceptual model is first stage in the process of understanding factors that influence e-Government IS interoperability. Further studies may be needed to empirically evaluate the proposed conceptual model.

scholarly journals Determining Critical Success Factors for Quality and Accreditation through Delphi Technique

2019 ◽  
Vol 8 (3) ◽  
pp. 148
Author(s):  
Mohammed Ilyas
Keyword(s):  
Best Practices ◽  
Delphi Technique ◽  
Critical Success Factors ◽  
Success Factors ◽  
Successful Implementation ◽  
Management Support ◽  
Program Accreditation ◽  
Critical Success ◽  
Continuous Quality ◽  
Adoption And Implementation

This is an exploratory study which inquires and investigates the difficulties associated with Quality Assurance (QA) and Program Accreditation. The study highlights specific issues faced in the adoption and implementation of QA standards, sub standards and criteria.  It identifies a few critical success factors (CSFs) and indigenised QA tools for program accreditation in Saudi Universities. The CSFs include Stakeholders’ involvement, Top management support, orientation of staff with QA processes and standards, defining administrative procedures of accreditation, continuous quality improvement and assimilation of QA processes in day-to-day environment.  Concurring with the Saudi Vision 2030 and National Transformation Program 2020, this study took the empirical approach and collected data from documentations and guidelines related to the National mission of QA and Accreditation initiated by agencies like National Centre for Academic Assessment and Accreditation (NCAAA)  and Saudi Arabia Quality Framework (SAQF). This study suggests using the Delphi technique to evaluate the current scenario and ensure predictability judgments for a successful implementation of CSFs and best practices. As a group communication technique, the Delphi technique ideally suited this study making use of a group of individuals (e.g Faculty, Assessors) engaging themselves in resolving complex issues through a consensus. The Delphi technique is also indispensably relevant where no historical data exist, as many programs in Saudi universities are still not accredited.  Finally, the Delphi Technique is also a method that helps identify risks, reduce bias in the data and estimate the outcome of events, truly representing predictability and versatility.  The implications of this study include offering guidelines to programs and institutions undergo an accreditation process, by identifying true CSF and best practices. 

scholarly journals DESAIN KERANGKA KONSEPTUAL BALANCED SCORE CARD PADA LEMBAGA RISET PEMERINTAH

2020 ◽  
Vol 1 (2) ◽  
pp. 19-37
Author(s):  
Resi Ariyasa Qadri ◽  
Rifqie Jauhari
Keyword(s):  
Public Sector ◽  
Balanced Scorecard ◽  
Success Factors ◽  
Case Study Research ◽  
Successful Implementation ◽  
Balanced Score Card ◽  
Management Support ◽  
Top Management Support ◽  
Public Sector Organization ◽  
Score Card

This research aims to formulate a conceptual model of balanced scorecard for public sector organization, especially for the Indonesian Institute of Sciences, based on international best practices. Key success factors for implementating the model and the challenges are the other objectices of this research. It employed explanatory case study research as methodology to achieve the research objectives. 2 main protocols for collecting empirical evidences, namely document analysis and archival records study, were carried out for later scrutiny using explanation building techniques and analytic generalization as method of analysis. The results of this research not only display, but also define what a balanced scorecard model for public sector organization should be looked like as the model aligns with organizational characteristics and strategic plan. In order to achieving a successful implementation, continuous improvement should be applied to the model. No less important is to obtain top management support to boost the full implementation of the model so that it will improve LIPI’s performance as well as its goals achievement.Penelitian ini dilakukan untuk merumuskan model konseptual balanced scorecard bagi organisasi sektor publik, dalam hal ini Lembaga Ilmu Pengetahuan Indonesia, berdasarkan praktik terbaik di dunia internasional, serta apa saja faktor yang menjadi kunci sukses implementasi model tersebut dan apa saja tantangan implementasinya. Metodologi riset studi kasus eksplanatori digunakan untuk untuk mencapai tujuan penelitian tersebut. 2 protokol utama untuk pengumpulan bukti empiris, analisis artikel seminal dan studi dokumen internal, dijalankan untuk kemudian dielaborasi dengan menggunakan teknik explanation building dan analytic generalization. Hasil penelitian ini tidak hanya menyuguhkan, bahkan juga mendefinisikan seperti apa bentuk model konseptual balanced scorecard yang selaras dengan karakteristik organisasi dan sasaran strategis yang hendak dicapai dalam 5 tahun terakhir. Pengembangan yang berkelanjutan terhadap model konseptual tersebut agar sesuai dengan perkembangan organisasi adalah syarat utama keberhasilan implementasi model tersebut di LIPI. Yang tidak kalah pentingnya adalah memperoleh dukungan manajemen puncak untuk menerapkan model tersebut demi memperbaiki kinerja dan arah tujuan organisasi.

Analisis Benchmarking Terhadap Kinerja Perusahaan Kontraktor Di Dinas Pupr Kota Blitar

REVITALISASI ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 56
Author(s):  
Dessy Kusuma Wardani ◽  
Edy Swasono
Keyword(s):  
Consumer Satisfaction ◽  
Success Factors ◽  
Successful Implementation ◽  
Company Performance ◽  
Community Satisfaction ◽  
Construction Work ◽  
Acquisition Rate ◽  
One Year ◽  
Construction Product

This study aims to identify the dominant factors of the successful implementation of benchmarking on the performance of contracting companies and test the significance of the application of benchmarking on the performance of contracting companies. The research sample was saturated samples of 65 qualified contractor companies. The method and type of research used were correlational methods of multiple regression analysis using SPPS. The results of the study concluded that 1.Benchmarking significantly influences the performance of contracting companies in the Blitar City DPUPR; 1. The ranking of success factors for the Blitar City contractor companies in the process of implementing benchmarking (1) planning, (2) data collection, (3) acception and action and (4) analysis; 2.Benchmarking has proven to significantly improve company performance as measured by increasing (1) Corporate Finance (2) Company productivity, (3) DPUPR Consumer Satisfaction, (4) Community Satisfaction, (5) Quality of the company's construction technical personnel, (6) Satisfaction employee work, (7) Project acquisition rate in one year, (8) Effective completion of construction work, (9) Construction product quality.

Critical Success Factors in Russian R&D Projects in the Real Economy

2010 ◽  
pp. 41-61
Author(s):  
V. Andreev
Keyword(s):  
Empirical Research ◽  
Critical Success Factors ◽  
Success Factors ◽  
Innovation Process ◽  
Real Economy ◽  
Key Factors ◽  
Industrial Products ◽  
Successful Development ◽  
The Real ◽  
Critical Success

The article discusses the concept of "success" in relation to innovative business and its performance. The quantity of innovative projects that can consistently overcome the stages of the innovation process to achieve the desired result is defined. The author presents the results of empirical research of successful and unsuccessful projects of leading Russian innovative companies in various industries, identifies key factors of successful development of new industrial products.

EMPLOYEE ENGAGEMENT FOR HIGH FIRM PERFORMANCE: THE CASE OF LEAN SIX SIGMA AT A MALAYSIA TRADING COMPANY

2020 ◽  
Vol 9 (1) ◽  
Author(s):  
Hadijah Iberahim ◽  
Izmahariz Azman ◽  
Mohd Haniff Shahri ◽  
Nur Fara Ellyanie Abdul Hamid
Keyword(s):  
Knowledge Sharing ◽  
Employee Engagement ◽  
Six Sigma ◽  
Relevant Literature ◽  
Lean Six Sigma ◽  
Successful Implementation ◽  
Management Support ◽  
High Productivity ◽  
Trading Company ◽  
Goal Clarity

Lean Six Sigma (LSS) is a method that helps an organization to maximize profit and minimize cost. One of the essential factors for a successful LSS project is the availability of employees who are willing to engage. Employee engagement brings about a strong sense of belonging and high productivity. Consequently, engaged employees will work harder to achieve the mission of the organization. This paper discusses a case of LSS project with a low level of employee engagement. As a result, LSS was less likely helpful in sustaining company’s performance. The purpose of this study is to identify factors that contribute to employee engagement in LSS practices. Review of the relevant literature suggests four variables, which include goal clarity, management support and trust, knowledge sharing and transfer, and teamwork. The questionnaire survey applied census in collecting feedback from 80 respondents. Statistical analysis results indicate that goal clarity, management support, and trust are significant to employee engagement. However, knowledge sharing and transfer as well as teamwork are not substantial. It is recommended for the organization to give attention to all the four factors. This paper extended understandings on critical inputs to a successful implementation of LSS for sustainable company’s performance and growth. Keywords: Lean Six Sigma, Employee Engagement, Goal Clarity, Management Support and Trust, Teamwork, Knowledge Sharing.

scholarly journals Producing ‘good enough’ automated transcripts securely: Extending Bokhove and Downey (2018) to address security concerns

2021 ◽  
Vol 14 (1) ◽  
pp. 205979912098776
Author(s):  
Joseph Da Silva
Keyword(s):  
Cyber Security ◽  
English Language ◽  
Negative Impact ◽  
Early Career ◽  
Third Party ◽  
Doctoral Research ◽  
Computing Services ◽  
Cloud Computing Services ◽  
Audio Data

Interviews are an established research method across multiple disciplines. Such interviews are typically transcribed orthographically in order to facilitate analysis. Many novice qualitative researchers’ experiences of manual transcription are that it is tedious and time-consuming, although it is generally accepted within much of the literature that quality of analysis is improved through researchers performing this task themselves. This is despite the potential for the exhausting nature of bulk transcription to conversely have a negative impact upon quality. Other researchers have explored the use of automated methods to ease the task of transcription, more recently using cloud-computing services, but such services present challenges to ensuring confidentiality and privacy of data. In the field of cyber-security, these are particularly concerning; however, any researcher dealing with confidential participant speech should also be uneasy with third-party access to such data. As a result, researchers, particularly early-career researchers and students, may find themselves with no option other than manual transcription. This article presents a secure and effective alternative, building on prior work published in this journal, to present a method that significantly reduced, by more than half, interview transcription time for the researcher yet maintained security of audio data. It presents a comparison between this method and a fully manual method, drawing on data from 10 interviews conducted as part of my doctoral research. The method presented requires an investment in specific equipment which currently only supports the English language.

Critical Success Factors of New Product Development and Impact on Performance of Malaysian Automotive Industry

2014 ◽  
Vol 903 ◽  
pp. 431-437 ◽  
Author(s):  
Abdul Aziz Fazilah ◽  
Nur Najmiyah Jaafar ◽  
Sulaiman Suraya
Keyword(s):  
Product Development ◽  
New Product Development ◽  
Automotive Industry ◽  
Critical Success Factors ◽  
Success Factors ◽  
New Product ◽  
Success Factor ◽  
Management Support ◽  
Critical Success ◽  
Research Activities

This research paper shows a framework to conduct an empirical study in Malaysian automotive industry in order to improve their performance. There are factors which are effective factors in improving performance of Malaysian automotive companies namely top management support, cross functional teamwork, new product development (NPD) process, NPD strategies, and market research activities. The critical success factor of NPD is playing a fundamental role in determining the performance in Malaysian automotive companies. In this research study, a framework has been developed that includes critical success factors of NPD and project achievement to study their influence on the performance of Malaysian automotive companies. It is hoped that this paper can provide an academic source for both academicians and managers due to investigate the relationship between critical success factors of total NPD, project achievement and company performance in a systematic manner to increase successful rate of NPD progress.

Knowledge management

2014 ◽  
Vol 14 (1) ◽  
pp. 108-134 ◽  
Author(s):  
Morteza Shokri-Ghasabeh ◽  
Nicholas Chileshe
Keyword(s):  
Knowledge Management ◽  
Success Factors ◽  
Research Study ◽  
South Australia ◽  
Lessons Learned ◽  
Extensive Literature ◽  
Management Support ◽  
Content Type ◽  
Critical Success ◽  
Methodological Triangulation

Purpose – A research study has been undertaken at the University of South Australia to introduce application of lessons learned process in construction contractors ' bidding process in the context of knowledge management. The study aims to identify barriers to effectively capture lessons learned in Australian construction industry and how knowledge management can benefit from lessons learned application. Design/methodology/approach – The research study has been undertaken through conducting a “methodological triangulation” and “interdisciplinary triangulation”. This involved an extensive literature review of knowledge management, organisation learning, lessons learned and associated processes and administration of a questionnaire to a sample of construction contractors operating in Australia to elicit opinions on the main barriers to capturing lessons learned, practices such as existence and retention of documentation procedures. A total of 81 useable responses were received from 450 organisations. Response data were subjected to descriptive and inferential statistics with correlation analysis to examine the strength of relationship among the barriers. Findings – The top-3 barriers to the effective capturing of lessons learned were “lack of employee time”, “lack of resources” and “lack of clear guidelines”, whereas, “lack of management support” was the least ranked barrier. The study established that despite the majority of the ACCs having formal procedures for recording the tenders submitted and their outcomes, only a minority actually retained the lessons learned documentation for each project. The larger contractors were found to be more aware of the importance of lessons learned documentation. A comparative analysis with previous studies also found a disparity in the ranking of the barriers. Research limitations/implications – The majority of the participants were small construction contractors in Australia. The reason is that the researchers were not aware of the contractors ' size prior to inviting them for participation in the research study. Second the findings may not generalize to other industries or to organisations operating in other countries. Originality/value – The findings of this survey help ACCs to understand the importance of lessons learned documentation as part of lessons learned implementation and identify the barriers to effectively document their lessons learned. The study provides insights on the barriers and proposes advocated solutions in form of drivers and enablers (critical success factors) of organisational learning capturing among the Australian construction contractors. By reviewing the current literature, “post-project reviews” and “lessons learned” as important elements of organisation learning knowledge transfer, are addressed. Finally, contribution of this study to knowledge and practice has been discussed in this paper.

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