Analisis Benchmarking Terhadap Kinerja Perusahaan Kontraktor Di Dinas Pupr Kota Blitar

REVITALISASI ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 56
Author(s):  
Dessy Kusuma Wardani ◽  
Edy Swasono
Keyword(s):  
Consumer Satisfaction ◽  
Success Factors ◽  
Successful Implementation ◽  
Company Performance ◽  
Community Satisfaction ◽  
Construction Work ◽  
Acquisition Rate ◽  
One Year ◽  
Construction Product

This study aims to identify the dominant factors of the successful implementation of benchmarking on the performance of contracting companies and test the significance of the application of benchmarking on the performance of contracting companies. The research sample was saturated samples of 65 qualified contractor companies. The method and type of research used were correlational methods of multiple regression analysis using SPPS. The results of the study concluded that 1.Benchmarking significantly influences the performance of contracting companies in the Blitar City DPUPR; 1. The ranking of success factors for the Blitar City contractor companies in the process of implementing benchmarking (1) planning, (2) data collection, (3) acception and action and (4) analysis; 2.Benchmarking has proven to significantly improve company performance as measured by increasing (1) Corporate Finance (2) Company productivity, (3) DPUPR Consumer Satisfaction, (4) Community Satisfaction, (5) Quality of the company's construction technical personnel, (6) Satisfaction employee work, (7) Project acquisition rate in one year, (8) Effective completion of construction work, (9) Construction product quality.

scholarly journals Analisis Pelayanan Obat-Obatan Dalam Kepuasan Konsumen Pada Apotek Syalom Amurang

2019 ◽  
Vol 8 (2) ◽  
pp. 67
Author(s):  
Irene Sinta Silalahi ◽  
Johny R. E. Tampi ◽  
Aneke Y. Punuindoong
Keyword(s):  
Service Quality ◽  
Product Quality ◽  
Public Service ◽  
Consumer Satisfaction ◽  
Quality Service ◽  
Community Satisfaction ◽  
Service Unit ◽  
City Community ◽  
Service Standards

This study aims to determine customer satisfaction with drug services at the Syalom Amurang Pharmacy. The focus of the research is, product quality, service quality, Emotional, Cost, and Price. The theory used in this study is the theory of Consumer Satisfaction by Lupyoadi. In this study using qualitative methods, data collection techniques are carried out through observation, interviews and documentation. The informants in this study were the Amurang City Community who had bought medicine at the Syalom Pharmacy. Location research at Syalom Amurang Pharmacy, with the basis used in law No. 25 of 2009 concerning the standard of public service, the standard of service that has been determined by the service unit, working to serve every citizen and resident to fulfill their rights is not the need for basic needs within the framework of service. Pharmacy units the importance of the service of medicines in community satisfaction can be measured by a predetermined standard, namely, service satisfaction for the services of the Syalom Pharmacy in Amurang in terms of service requirements, product quality, price, service quality, emotional, cost. From the 5 service standards there are results that state that they are not satisfied with the quality of service, product quality emotionally satisfied to eat a short service time, customer fees or rates according to and satisfied with service, price and cost, product quality, Syalom pharmacy Amurang field observation.

Critical Success Factors of IS Implementation

2015 ◽  
Vol 3 (8) ◽  
pp. 192-212
Author(s):  
Iqbal Saad Al Saleh
Keyword(s):  
Information Technology ◽  
Critical Success Factors ◽  
Success Factors ◽  
Vital Role ◽  
Successful Implementation ◽  
Technological Factors ◽  
Is Implementation ◽  
Critical Success ◽  
Quality Of Products

Recently, the use of information technology has become important and critical, for organizations, as it enhance the quality of products and integrity of organizational services. However, the implementation of such systems is still problematic. Due to globalization and the variation in the monetary, social and technological environments, Information Systems (IS) have turned out to be an imperative feature and high priority for different kind of organizations. In this regard, critical success factors play a vital role in successful implementation of IS. This paper evaluates and analyzes the critical success factors (CSFs) of IS implementation from the Saudi managers’ perspective in different industries in Saudi Arabia. This study will also present the illustration or identification of 19 critical success factors, which are based on a review of literatures and the first phase of a study in Saudi industries. The study will also rank those 19 factors in a logical way and will characterize them into three categories of factors, including organisational, human and technological factors.

scholarly journals Implementation of Target Costing in Indonesia: The Influence of Dynamic Capabilities, Dysfunctional Behaviour and Success Factors in Manufacturing Companies

2019 ◽  
Vol 14 (2) ◽  
pp. 23-49
Author(s):  
Grahita Chandrarin ◽  
◽  
Normah Omar ◽  
Dani Yuniawan ◽  
Eni Lisetyati ◽  
...  
Keyword(s):  
Dynamic Capabilities ◽  
Success Factors ◽  
Asia Pacific ◽  
Successful Implementation ◽  
Company Performance ◽  
Manufacturing Companies ◽  
Target Costing ◽  
Product Pricing ◽  
Costing System ◽  
Performance Results

The purpose of this research is to explore and describe the implementation of the Target Costing (TC) system as well as its effect on the dynamic capabilities (DC), success factors (SF) and dysfunctional behaviours (DB) of manufacturing firms in Indonesia. As there had been no prior research conducted on the consequences of the target costing implementation in Indonesia, this study, which had been one of the projects undertaken for improving the validity of variables and costing studies in Asia Pacific countries, was therefore performed by way of surveys along with the descriptive-quantitative and multiple regression analyses for gauging its impact on the company’s internal and competitive environment. It was found that better company performance results (PR) had not only stemmed from a low DB level, but were also influenced by the resulting strong DC from the implemented TC system. Apart from demonstrating the target pricing systems as being a triggering factor of DB, this study also discovered SF as being an insignificant aspect for determining the successful implementation of the target costing system. Keywords: target costing, dynamic capabilities, dysfunctional behaviour, target costing implementation, product pricing

scholarly journals Indentifikasi Faktor-Faktor Keberhasilan Implementasi Sistem Informasi Manajemen Rumah Sakit

2016 ◽  
Vol 19 (3) ◽  
pp. 135-148 ◽  
Author(s):  
Adnika Bayu Saputra
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Success Factors ◽  
Hospital Environment ◽  
Successful Implementation ◽  
System Quality ◽  
Net Benefit ◽  
Human Organization ◽  
Net Benefits

Implementation SIMRS currently still experiencing problems and obstacles level of user acceptance. This study analyzed the results of evaluation of the success factors SIMRS application using HOT-Fit Model (Organization Human Technology - Net benefits). The model have been selected for this model may provide an explanation and provide identification factor of the implementation of a system in terms of Technology, Human, Organization and Net benefit. The model included eight variables consist of System Quality, Information Quality, Service Quality, Use of the System, User Satisfaction, Organizational Structure, Environmental Organizations and Net benefits (the benefit system). Based on the results of data obtained from the RS PKU Muhammadiyah Temanggung, it can be concluded that the variables that affect the successful implementation SIMRS is on the side of the variable tehnology is the quality of the system, the quality of information and service quality, while from the variable human ie user satisfaction affects the use of the system, in terms of organization variables which greatly affect the structure of the existing organizational environment. The successful implementation of SIMRS at RS PKU Muhammadiyah Temanggung influenced by the support and encouragement from the managerial to the users SIMRS conditions and the availability of adequate facilities in the hospital environment for use SIMRS. Keywords: Information System, Managemen, Hospital ABSTRAK Penerapan SIMRS saat ini masih mengalami kendala dan hambatan ditingkat penerimaan pengguna Penelitian ini melakukan analisis terhadap hasil Evaluasi faktor-faktor keberhasilan penerapan SIMRS dengan menggunakan Model HOT-Fit (Human Organization Technology – Net benefits). Model ini dapat memberikan penjelasan dan memberikan identifikasi faktor penerapan sebuah sistem dari sisi Teknologi, Manusia, Organisasi dan Net benefit. Model ini melibatkan delapan variabel yang terdiri dari Kualitas Sistem, Kualitas Informasi, Kualitas Layanan, Penggunaan Sistem, Kepuasan Pengguna, Struktur Organisasi, Lingkungan Organisasi dan Manfaat Sistem. Berdasarkan hasil yang diperoleh dari RS PKU Muhammadiyah Temanggung, maka dapat disimpulkan bahwa variabel yang mempengaruhi keberhasilan penerapan SIMRS adalah dari sisi variabel teknologi yaitu kualitas sistem, kualitas informasi dan kualitas layanan, sedangkan dari sisi variable manusia yaitu kepuasan pengguna mempengaruhi penggunaan sistem, dari sisi variabel organisasi yaitu struktur sangat mempengaruhi lingkungan organisasi yang ada. Keberhasilan penerapan SIMRS di RS PKU Muhammadiyah Temanggung dipengaruhi oleh adanya dukungan dan dorongan dari pihak manajerial kepada para pengguna SIMRS serta tersedianya kondisi fasilitas yang memadai di lingkungan rumah sakit untuk menggunakan SIMRS. Kata Kunci : Sistem Informasi, Manajemen, Rumah Sakit

Measurement of Consumer Satisfaction of Product Quality Using the Customer Satisfaction Index Method and Importance Performance Analysis

2019 ◽  
Vol 6 ◽  
Author(s):  
Acmad Bayu Wardana ◽  
Wiwik Sumarmi
Keyword(s):  
Performance Analysis ◽  
Consumer Satisfaction ◽  
Index Method ◽  
Satisfaction Index ◽  
One Year ◽  
Level Satisfaction ◽  
Product Specification ◽  
Research Show

Satisfaction of Consumer represent storey level satisfaction of consumer after what in processing in data processing. This research use glorious partner at CV case study of collection. This research aim to to know storey level satisfaction of consumer to quality of Glorious LIMITED PARTNER, CV Partner product of Collection with CSI method and which need to be improve repaired and developed any kind of according to IPA method. This Research is executed to Glorious LIMITED PARTNER, CV Partner cutomer client of Collection which have transacted more than one year. from this Research represent research of quantitative diskriptif with research device method. Amount of research sampel 100 Glorious LIMITED PARTNER, CV Partner cutomer client of Collection that is. Data analysis use Importance Performance Analysis ( IPA) And Customer Satifaction Index ( CSI). Result of research show attribute which need to be paid attention Glorious LIMITED PARTNER, CV Partner of Collection to fulfill satisfaction of its consumer is I kuadran that is Product specification ( 7), Price Product According to Quality ( 8), Product Company Have Positive Image In Company ( 18) Given By Company. 

Perilaku Birokrat Dalam Pelayanan Publik Di Distrik Asologaima Kabupaten Jayawijaya

2020 ◽  
Vol 12 (2) ◽  
pp. 93-100
Author(s):  
Yoel Tabuni
Keyword(s):  
Consumer Satisfaction ◽  
Rapid Development ◽  
Main Task ◽  
Government Administration ◽  
Following Instructions ◽  
District Government ◽  
The Times ◽  
Rule Governance ◽  
Descriptive Method

In line with the rapid development of the times and the increasingly complex problems faced by the state, there has also been a development in government administration which has been marked by a shift in the paradigm of governance from Rule Governance. This situation makes the bureaucracy rigid, in an environment that is only limited to flowing the instructions or following instructions. The district government in an Asologaima District has the main task of carrying out part of the authority delegated by the district head in the fields of government, economy, and development, society, peace, and order as well as coordination.The method is sed is descriptive method. Bureaucrats as providers of public services must be able to provide quality services, the quality of service of bureaucrats to society is closely related to customer satisfaction or consumer satisfaction as the recipient of the service itself.

Health-related quality of life one year after surgical treatment of the type I chronic aortic dissection

2019 ◽  
Vol 38 (1) ◽  
Author(s):  
Oksana Kamenskaya ◽  
Asya Klinkova ◽  
Irina Loginova ◽  
Alexander Chernyavskiy ◽  
Dmitry Sirota ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Surgical Treatment ◽  
Aortic Dissection ◽  
Type I ◽  
Health Related Quality ◽  
Chronic Aortic Dissection ◽  
Related Quality ◽  
Health Related ◽  
One Year
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